Hi all. Just looking for a bit of advice. Let me just start off by saying that in May 2012 I got a HTC One X from 3 mobile on a 24 month contract. Just in the last month I started having issues with the screen, there were noticeable black flickers going across the bottom and side of my screen. I went into the three store to ask if I can send it off for repair as the warranty on HTC's is 24 months. They explained that for samsung and htc they no longer send it off for repair anymore, I have to contact the manufacturer directly to which they gave me a telephone number. Got home and called the number, arranged for UPS to pick the phone up (20/08/2013). In the time I was waiting on the phone being picked up by UPS, the left hand side of the screen went totally black. Just to note also the phone physically is in excellent condition, there are no scratches on the screen from using screen protector and there are no chips or cracks. I believe the LCD is leaking which has caused this. Now almost 2 weeks later I track my ticket number on HTC's website and it says "hold for quotation". Giving me three options, first of which is to pay £152 for the cost of the repair , second option pay £26 for the diagnosis and send me the phone back in its current condition. Or let HTC dispose of my phone. Naturally I phoned them up to find out why they are expecting £152 for a repair that should be covered under warranty. The girl on the phone said that the engineers have put my phone on hold because they believe the phone is void of warranty, but also explained that they can't physically remove the screen from the phone until I agree to the repair cost. How on earth do they come to the conclusion that my phone is void of warranty if they haven't even opened the phone up to look?! As I've said, the phone physically is in excellent condition, has been very well looked after. I am waiting on someone from HTC calling me back just to confirm that the repair centre have concluded that my phone is void of warranty, but surely they are being WELL out of line here? HTC One X's are very well known to have screen issues such as this, my phone was from one of the first batches but the girl on the phone can't tell me anymore until the engineers finish their so called "diagnosis". My question is, where do I go from here? Provided the situation is that HTC are still adamant that my phone is not covered by warranty despite there being no physical damage? Can I pursue my service provider for this under the Sales of Goods act? Any advice and input is very much appreciated! spud

Hi everyone; I have been on 3 network for more then 8 years now with few additional contracts on the same network. In January, my Sony Xperia S was taken for repair to a 3 shop, it had random restarts, freezing, yellow spots on the screen and loose back cover. 4 days later the phone was back and i received a text to go collect it. They done a hard reset and sent the phone back without the back cover. I notified the store that the cover was missing, and they asked me to go back there following week. I work full time so i went back within 2 weeks and cover still wasnt there. 4 months went on, i called costumer services once every month. Finally, decided to take the un-repaired mobile back to the shop for repair on the 10th June. They never called me or informed me with the status even though i have been to the shop 3 times to check the progress. Finally, when i called the three costumer service on 25th August, they told me the phone was at the store since 23rd July and i should go collect it. Apparently, they replaced it with a refurbished one. So i collected it on 2th August. But guess what? The back cover was still missing. Frustrated, i called 3 to complain and cancel my contract. They wont let me without paying the early termination fee. I signed up for a contract with them and they failed to provide me with the service i signed up for. I have been without a mobile phone for the last 7 months which i have been paying. They stole (literally) my back cover and wont give it back to me. Since they failed to provide me with the service, do i have the rights to cancel the contract? If so, how can i do it? I dont want to pay any fee. Also, while on the phone to this rude guy at the complain department, he tried to talk to me about an ipad contract under my name without even confirming with me. I tol him he had no rights to mention me the ipad contract while i am disputing an account. Can anyone help me where do i stand with this? I even asked for early upgrade possibilities and they said i had to pay fee for that as well. 10 years i have been with them and this is how they treat me! T-mobile replaces the faulty phones the next day and they even do collection from your house. They take your faulty phone and replace with a new one the next day. I am never coming back to three ever again and pulling out all my family members and friend i subscribed to three once their contracts ends. Any help on this matter will be appreciated. Thanks in advance.

Help and advice please Lowell Financial contacted me some months ago regargding what they insist is an outstanding debt I have with mobile phone people Three. I had a contract with Three - over 3 years ago which they agreed to terminate due to proven bad signal/ reception. They sent a shiny envelope for me to return the handset - which I did. However they are refuting that they have received the handset and have passed the debt totalling £233 to Lowells who are now - very persistently chasing me for it. It's not a huge sum of money ( but I happen to be feeling the pinch at the mo) but more importantly I know I returned that handset as requested however I have no proof.. I did try and chase it at my local post office but obviously too much time has passed and there is little they can do about it. I kick myself for not getting a proof of posting certificate but I simply didn't think about it at the time.. maybe the shiny envelope lulled me into a false sense of security. Unfortunately I'm also trying to move house so really don't want this affecting my credit report etc etc. I have told them ( they literally just called in the middle of writing this) I am seeking advice before writing to them - somehow they have my home tel no, my email address and my mobile - I am feeling harrassed Thanks for any guidance - I haven't had this type of debt issue before.

I am having trouble with Three Mobile Boradband and would like advice if possible. I held a contract with them for over 18months and called on 10th April this year to cancel my contract. After numerous sales pitches by the representative I finally got to the person which I gave my 30day notice of cancellation of contract. I was told that I could cancel my direct debit after the payment for May 2013 had been taken, which I did not mind as it was only £5.00. Up until last week I have not heard from them nor had any correspondance. I took a phone call from Three on 27th July of which as I would not give my personal details out over the phone the person became abusive and threatening so I put the phone down. A second call came in at no less than two minutes later which I stated that all correspondance to me should be in writing as I do not give out any personal data over the phone unless I was the person that made the call. Since this date I have had 15 phone calls from Three, and now two from a company called ATD (which I have researched on here). Last week I filled in two online complaint forms prioviding information on all the dates and times of the cancellations etc. I also sent a recorded delivery letter on 2nd August again giving them all of the facts and reitterating that I cancelled the contract as stated by a Three representative. I called ATD back to confirm that I am not in debt with them and was told that they will take me to court (which I would like to see) that they would register me with the CRA, that they would call me day and night until I paid and then the peson started to get abusive so I hung up. As I seem to be getting nowhere with Three and followed explicilty the information they gave me in terms of cancellation please could anyone offer advice as to how to move this forward. Regards L

Can anyone help at all with the following please? I recently received a demand from a dental practice for treatment they suggest I didn't pay for over three years ago. I don't recall not paying for any treatment but given the time that has elapsed have no evidence to show I did - Is there anything I can do? ----------------------------------------- Dear xxx Thanks for your further correspondence in this matter. In reply I would state that while you confirm the address on file is incorrect presently, you presumably would not argue that at the time of treatment it was the correct address. You also have confirmed that you attended and received root canal treatment. You have not however evidenced any receipt for payment. The limitation of liability act states that there is 6 years to collect an outstanding debt and whilst we have made attempts at contacting you, the change of address has clearly help up the process whilst clarification was sought. Please therefore confirm your proposals to discharge the outstanding in order that the matter can be concluded. Kind Regards xxxx ----------------------------------------- Dear xxx Thanks for the attached file. The address you have on file is incorrect. My current address is shown below. As previously mentioned, email is the best method of communication as I spend a lot of time outside the UK. I can confirm that I attended your practice and received Root Canal treatment. I don't have a record of the dates but it was a number of years ago and so it is possible the schedule you have sent is correct. In terms of non-payment I have no record of what I paid or did not paid. It's possible I paid you by cash. My experience of visiting dentists is as follows: 1. have treatment 2. leave treatment room 3. settle the bill 4. leave practice *in the xxxxx practice you have to pass through the payment area following treatment in order to leave the premises. If step three was missed out why has it taken you more than three years to engage with me? Do you really expect someone to be able to evidence this type of transaction three years after you suggest the treatment took place? Thanks, xxxxxx ------------------------------------------------------ Dear xxx I have received the history of your account and attach accordingly. Can your please confirm. Kind Regards xxxxx ---------------------------- Dear xxxx I have again contacted the Practise for the information and will revert shortly. Kind Regards xxxx ---------------------------------- xxxx Any update? Thanks --------------------------------- xxxxx I have requested further clarity from the Practise and will revert in due course once this has been provided. Kind Regards xxxxx --------------------------------------------------- xxxxx As discussed, can you provide detail around what this treatment was for - presenting a debt three years after the date you are suggesting it took place sounds somewhat suspect to me. Thanks, xxxxx Dear xxx Thanks for contacting me in respect of this matter. The treatment actually stems back to 12/04/2010 and totals £118. Can you please get back to me in respect of the outstanding. Many thanks xxxxx --------------------------------------------------------------- Good morning xxxx I understand you have issued a number of letters to me this month regarding a non-payment. I think you may be directing these to the wrong person as I haven't used xxxxx Dental care for a number of years now. I'm not currently residing in the UK but would appreciate you reviewing the matter and advising via email or contacting me on xxxxxxx Thanks, xxxxxx

http://www.independent.co.uk/news/uk/politics/britain-is-facing-return-of-threeday-week-1515307.html

Just received a Formal Demand from Buchanan Clark & Wells and they have kindly added an Administration Charge of £54.60. Are they allowed to add an Admin Charge?

I've been directed here as unfortunately I have been left in the mire by 3 mobile and their horribly incompetent, unwilling, greedy "policies" over broken handsets less than two months into a 24 month contract...! The contract: £27 pm for the One Plan and getting a Sony Xperia S from end of Feb 2013. The usage: I received the new Sony Xperia S in the first week of March. However I did not open, unbox or examine it for three-four weeks as I was extremely busy and continued to use my old Nokia E5. On Sat 6th April I finally commission the new X-S phone and get my SIM changed over etc. I thought I might even like it...! Sunday 7th April: A visit to a steam railway museum sees me using the handset as a camera. Unfortunately a jet of superheated ['dry'] steam is sent at me and I and the phone are in its way for about 1-2 seconds before I dodge out of its way. Phone is still working. Sat 13th April: 10:30am - phone decides that it is going to reboot, delete my data but the tocuhscreen is still working. I now have a phone back in factory condition. It asks me to restart again after the setup. Sat 13th April : 11am - phone has rebooted and the touchscreen has completely died. Refuses to respond in no way whatsoever. Even 'emergency call button' option will not function. Only way to shut off the phone is to use the two physical bttons emergency lockdown. Not good. After this, I report the loss to 3-mobile. I receive a package and get it sent off for repair or replacement. I then receive a somewhat snarky letter telling me that the device cannot be repaired due to "liquid damage". I am sent a crappy, blocky image of the so-called damage and then a blank space where "good device" example should be! Since then I have waged a somewhat-losing war of attrition on the telephone using my old and on-its-last-legs Nokia E5 with their ill-trained staff, having had three escalations through their poor excuse for 'customer resolutions/complaints'. My argument is that if both of my handsets die, I will not be able to USE their service and so why should I be paying? Secondly, they provided the damn handset and it has not even been three months since the failure. Thirdly, when I spoke to the last complaint handler a week ago, after a so-called 'investigation', they could not supply WHAT the liquid damage was[broken microprocessor, fused circuit board?] [all they could parrot was "liquid damage! liquid damage!" nor WHAT liquid had CAUSED it! Mention was made of the steam incident. However, I ask the following:- 1)A jet of steam for less than 2 seconds on a handset that would have been shielded by my hand. 2)It takes SIX DAYS for any such damage from it to occur? SERIOUSLY? Even after the cold April we had and condensation? Since then they have shipped the duff handset back to me with no work done. They had the bloody cheek to try and extort £360 out of me for a replacement X-S and then offered a number of cheaper options, the least being £100, all of which I politley told them to go to hell regards. I am not paying anymore money to these people! Fourthly, no matter what they say - the provision of the handset IS part of the contract which they are now, in my view, breaking. Afterall, why does exactly the same plan in terms of mins/texts/data cost £25 with x handset but £34 with y handset?? After several calls, I laid down a number of options. Given that ultimately in my view they would not be able to honour the contract, they could do the following. 1)Replace the handset. No can do. Liquid damage! We're not going to tell you any specifics either. 2)Allow me a lesser handset free of charge. I even asked for a new Nokia E5 just to settle this. We don't do the Nokia E5 anymore. And the least we can do is £100 for the Galaxay Ace. 3)End my contract mutually - WITHOUT paying 20months worth of 'early termination'. They can't do this either - its a contract afterall. [funny how they cannot abide their side of the contract] 4)Reduce my contract to £22-24 to compensate as I'm back on my old handset. We could set you up a new contract but we can't reduce anything. [] After 7 years of customer loyalty, I am somewhat shafted by this disgusting practice. It gets better [worse?]: They are now offering a superior handset for a pound less each month on the same plan as I had! I then also find that they are practically Throwing Away new Samsung S4s in a bid to promote their awful, awful service in competitions! So they could afford to dish out S3 Minis to clear out the stock, and throw out handsets costing £400+ but cannot even take into account customer loyalty and replace ONE lousy midrange handset? I have had to purchase a secondhand E5 on Ebay and still have the broken X-S as at least I managed to claw it physically back off them. Sadly once this contract is through I will be ditching them no matter what - it's when things go wrong that a company's service is put to the test and sadly 3 have reacted badly in this occasion. Is there any advice CAGgers could lend or am I totally up the creek with this? Many thanks for your time

I'm asking this on behalf of my daughter. It's quite a long history, so you might need to sit down with a cuppa if you can get through it all. We really need some help and advice on this matter because we're banging our heads against a brick wall. My daughter got 3 mobile and mobile broadband in August 2011. She gave 3 my home phone number until her phone connection was up and running, everything was fine. She gave them my phone number and address as she was moving away to university shortly. Then she moved away from the area in September 2011 to start her second year at university, and asked 3 to now remove my details from their files, gave them her new address, and they already had her mobile phone which was working just fine... right up until she moved into her student home - a home which, according to the 3 connectivity page, had good connections. It had none whatsoever. The only connection she could get was if she walked to the nearest KFC half a mile away and went onto their wifi, or climbed over the 6ft tall back fence of her property, across a college field and right into the furthest corner of it - no matter how bad the weather conditions were, how dark it was, how much dog mess she walked through, and that's the only way she could get any signal to get in touch with anyone. Even then, it would cut out 3 or 4 times every minute until she became so frustrated that she was often in tears. At one point, she fell seriously ill, and had to wait for a housemate to come home from their university lectures so they could run to the nearest phone box (they were with a different mobile phone company, but also had zero mobile connectivity) to ring for an ambulance. She contacted 3 through their webform to explain that since her move, she was no longer able to get the connectivity she was paying for so her mobile and mobile broadband were unusable and she therefore had no use for them. This was in September 2011. 3 wrote to her and asked her to ring or email them. She wrote back and explained she couldn't because clearly she had no signal for her mobile phone or mobile broadband so she'd put the cancellation request in writing. This happened a few times. 3's only response was letter after letter telling her to ring them. Impossible with no mobile phone signal or mobile broadband. The last thing she wanted anyway was to ring them to cancel and have them giving her the hard sell to try and force her to change her mind. This went on for another 9 months. She'd kept paying by direct debit for the service she wasn't getting, then decided enough was enough so she gave them advance warning she was going to stop paying them. By this point I think she had cancelled in writing at least 3 or 4 times, but probably more. Next thing was I got a phone call at my home from 3 threatening my daughter with court, bailiffs, legal action. I explained she hadn't lived here for 10 months. Didn't stop me getting call after call from 3, up to 5 or 6 times a day. I asked them to remove my phone number and address from their system and they promised they would. A month or so later, there was a debt collection company letter sent to my home (Credit Solutions Limited), for my daughter, despite the fact my daughter by then had not been living her for over a year. I explained this to them in writing, and explained the issue to them in full, and the debt collection company backed off. 3, however, continued to harass me by phone trying to get hold of my daughter (where she did not live, and they knew this) 7 days a week, anywhere between 8am and 10pm. They still sent threatening letters to my address for my daughter. Each time I responded to them what my daughter's issue was, how many times she had cancelled the contract in writing etc. All they did was demand she paid the two payments she had stopped and asked me to get a letter signed by my daughter, saying I had authority to speak for my daughter if she was mentally disabled! It wasn't my daughter I was speaking for, it was to stop the threats of debt collection, court and bailiffs to MY home, where my daughter had not lived for over a year. Yet still the pestering continued. So on a 12 month contract, she'd paid for 10 months of service she had never received more than a week or two weeks of, before moving house, and because she had been refusing to pay for the final two months of it. Then last month, 18 months after my daughter first asked 3 to cancel the mobile and mobile broadband, I got a letter for my daughter at my address from a second debt collection company, this time the company was called Past Due Credit Solutions. I wrote to them and explained my daughter did not live here, and hadn't done so for 18 months. I sent a copy of everything to them, and to 3 also. They told me I wasn't allowed to speak "for" my daughter without filling in forms so say she was mentally deficient and I was her carer . I told them I was speaking as the owner of the property they were threatening to send court letters and bailiffs to, and had already set two debt collection companies onto. I contacted 3 in writing and got the same response - they couldn't talk about it to me unless my daughter had given me her permission, but this was to MY home and MY phone number! The second debt collection company then apologised and say they have now removed my details from their files. By this time, the Ombudsman said in a letter that they would do nothing as more than 9 months had passed thanks to 3's stalling techniques. They gave us no suggestions as to where we could go next for help. We found limited advice online, which said we needed to get everything in writing, never speak to them on the phone, by webform or email, and that my daughter needed a deadlock letter. So my daughter explained this to 3 in writing and asked for the deadlock letter. So far, no sign of a deadlock letter. We tried to get to talk to the CAB, but they refuse to see anyone unless they have an actual court date, because they don't have enough staff except to deal with the most serious cases involving court. However, since yesterday, I've had around 8 phone calls to my home from 3 asking for my daughter to ring them. That's despite the fact they said they'd removed my details from their system over 6 months ago. And again, threats of court, debt collectors, bailiffs etc. Yet again, me painstakingly explaining my daughter has not lived at my home for over 18 months, and again, asking them to remove my details and phone number from my database. And yet, here we are today, 3 more threatening phone calls to my home from 3 today so far. I refuse to pass on my daughter's mobile phone number (she is with another network now, one who actually have a mobile phone signal) because of the fact that 3 have refused to resolve this matter in writing, and my daughter has refused to speak to them on the phone, in line with advice everyone has given her. Where does my daughter go now and what can she do next? How does she get these idiots off her back? How can she stop them ruining her credit record like this? How do I get these ***expletive** idiots at 3 to stop them making threatening phone calls to my ex-directory phone, and giving my address to debt collectors for them to send threats to my home where my daughter hasn't lived since September 2011? We don't have cash to throw around in a small claims court, or to send 3 solicitors letters or anything like that, to stop the harassment. All we want is for 3 to stop hassling us. My daughter doesn't even care if she gets back any of the 10 months she paid 3 for almost zero connectivity because she is at the end of her tether with them, as am I. It is clearly deadlocked since the day she moved home and found she had zero connectivity, as 3 have refused to deal with this issue in writing, and both myself and my daughter are only prepared to deal with 3 in writing because of the dreadful way this is being handled by 3. My daughter has cancelled in writing at least 7 or 8 times now. So, if anyone has read this far and can offer any advice before we both tear our hair out, that would be great. Please help!

I upgrade last year but was not given T&C all I got was 2 pieces of paper. [/img] [/img] Is the contract is still valid if I was NOT given the terms & condition. I am having long running long dispute with Three

I have been overcharged by THREE for mobile internet access. Knowing that I was running low on internet allowance on the 10th February 2013, I checked at the beginniing of the day and found that I had approx 350MB of allowance left on my account using the My3 function. During the day I logged out several times to update the information on the My3 to ensure that I did not go over my allowance as I know how expensive it is. I was satisfied that I had not gone over my allowance. However, come after midnight I had an email that I had gone over. I sent an email the same day stating that I had not gone over my allowance. Looking at the dashboard the graph showing daily allowance indicated an upload of 36.8MB and a download of 231.6Mb, a total of 268.4MB for the day which was about correct for the usage I had. I then found out that the itemised bill indicated a usage of 454MB for that day, a difference of 185.6MB. I have been overcharged about £16.00 as a result of apparently going over the allowance. They have since called me on three occassions confirming that the charge is valid. I have asked to explain why there is a difference between the dashboard and the itemised bill. They can only state that the dashboard is not accurate and that I should have checked with the My3 function. This is what I was doing. They stated that the back room staff confirmed the 454MB to be correct although I know that the 268.4MB is the more accurate figure as I was careful not to have heavy usage on the last day. They have offered to refund half but I keep on telling them I have not gone over my allowance so no charges are applicable. I have found them to be most unhelpful and I will be looking for an alternative supplier of my mobile broadband. I consider THREE are charging for usage which I have not used and I have no faith in them as a supplier and I do not trust them with my account details.

Hey, I ordered a new three sim only deal 3 days ago and it arrived on Saturday morning, the deal included unlimited "ultra-fast" internet, 5000 text messages and the same amount of minutes -great I though however once I opened the sim card and tried the "ultra-fast" internet in my handset it became apparent that the service was in fact slower than my existing Virgin service. Thinking this defeated the object in buying it, I decided to call 333 and exercise my rights to return the sim and cancel the account however this was not as easy as I though - basically because I had opened the sim card and tried it out in the handset I have waivers my right to cancel the sim and therefore has to give 30 days notice to disconnect. I tried arguing this with the advisor and then the manager however they were having none of it and insisted that the three policy superseded any law associated with buying from the internet and service agreements. I know that the distance sales act should cover me as I didn't expressly request that the sim be connected the moment its shipped out therefore not wavering my rights under the DSR however Three genuinely don't care and seem to think that I am stuck with the sim. is this allowed and what can I do?

Hi i have recently moved to a hostel/hotel that accepts dss. its licenced rather than rented which means they can throw me out any time they like. my full rent is not covered i am short each week by 36 pound. ive been there approx 3 months. ive found out i can apply for discretionary payments. and if accepted get it backdated. problem is according to hostel rules, they keep any backdating as 'credit' i.e if i dont pay the shortfall they take it out of the credit. ive had to kill myself to get the shortfall paid. im sure its illegal for them to do that but basically they can just throw me out . can i ask discertionary payment department 9if accepted) to pay the backdated cash to me (as long as i prove its been paid?) the hostel made me sign a form to make sure hb payments went straight to them? and they can phone up if its stopped ive thought of tranferring the payments back over to myself and paying up front for a month, till discretionary payments come through, but im sure if i did that the hostel would phone up hb and find out what ive done, theyre canny crooks form what i gather need advice backdated money amount to 500 pounds which i could use to get a room somewhere. thanks in advance

And the DVLA does nothing And the BPA does nothing (no surprises there) And they try to tell us that POPLA is independent!!! Oh how we laughed.

Hi all Just before December 2012 I left Orange after 8 years and moved over to Three. I called their sales line and the person I spoke to sold me a 1 month rolling contract for £12.50 a month. During our conversation, he offered (without me asking) free tethering. I remember this clearly because in 8 years, Orange had never mentioned tethering to me, I just used it normally on my Android phone and it worked - so I was perplexed by this offer, but obviously I did not turn it down. This month I have tried to use tethering and I got a message in my browser saying Three does not allow tethering on my contract and to contact them! I called them almost 3 weeks ago and complained. I said that if they go through the recording, they will find their sales person offered this up very clearly. He said they would get back to me in 3 days. Fine. Yesterday (nearly 3 weeks later) they finally got back to me and said they did not have the recording (convenient), but that basically I am mistaken and their sales person was also mistaken. The man was rude from the beginning and said, word for word "if you don't like it, either pay £25 for the one plan (whatever that is) or we'll send you your PAC and you can go somewhere else"(!!!). This is unbelievable and this man works for their specialist team! I don't know if I have any recourse, but I have learned my lesson and installed call recording software on my phone so in the future if they lose their recordings, I will be glad to supply mine.

PLEASE SOMEONE HELP ME:help::help: I have been a customer of Three mobile network for many years, I recently upgraded my contract early agreeing to pay a sum for early upgrade and a handset charge for a new iphone 4. I was sent a text to say the phone was coming between a certain time the next day. I was at work but expected a card to be put through the door if I was not in. On returning home the phone was not there and also no card! I rang Three straight away. This has been going on 3 weeks now, the courier DPD say that someone signed for the phone at my address but the signature is no one that I know. I hang spent so long on the phone to three and also the courier company trying to sort out what had happened, i also went to the police. Eventually after DPD,s customer service got the driver on the phone he admitted to them that he had not delivered the phone to anyone behind my front door but to someone coming out of my front gate!!! IF this is true and the driver has not stolen it himself, surely the courier company have not done their job properly. After many heated arguments with three they refuse to investigate further as, as far as their concerned the phone was signed for at my address even though it wasn't IN my address!!! I have been told by Three that I am responsible and I now have a huge bill for the handset the early upgrade AND a contract for another two years with them but no phone!!! Pleeeeeease somebody help me they just don't want to know. Surely it is a dispute between DPD and Three and not myself. I have tried everything just don't know what to do now???????????????????????????????

Good news for everyone locally in the UK. As of yesterday, the new iTunes (10.5) and iOS (5) was released for the iPhone 4 and above, as well as the iPad and above! If you want to upgrade, feel free to do so by: 1) Upgrade your iTunes to 10.5. This usually happens automatically 2) Once iTunes 10.5 is installed, plug your device in and upgrade as per instructions For those of you who like to tinker with toys, i.e. have jailbroken your phone, this will break the jailbreak, and you'll be returned to the land of the living and have to pay for your apps again Have fun peeps, and RIP Steve Jobs Cheers Adridude

Hi all I'm glad I found this site! Hope someone can help. Basically, for over a year, Three have been hassling me to pay £233 for calls incurred in Morocco last year. They've been sending debt collectors etc.... Most of this - 64 minutes = £190 to be exact, was due to calls to Three Customer Services when I was asking them to sort out my line which was not receiving texts from a Moroccan number. They took over a year to send me itemised bill - which just landed on my doormat this week. However, their website says that they cap all roaming costs to £49 for their customers. So why did they let me run the bill to £233? I am writing to them with this question, and also saying I'm consulting an expert. Can anyone help, please, with any more insight, or point me to an expert? Fyi, the Ombudsman said that they will only intervene if/ when there is a deadlock... Quick response much appreciated. Thank you! StephJ

I went into three mobile shop and took out a 24 month contract 2 days ago on new ipad. Do I have any cooling off period, as I would like to return it, as I have relised I can not afford the monthly payments. And to avoid not being able to pay and having debt collectors on my case, i would like to cancel. Yes I know I should of thought about this before I took it out, and I expect the critism about this, and I deserve it, it was an impulse decision, which I now regret, yes am an idiot, there you go, I have said it, ,, now you dont have too, . any help and advice to get me out of this, would be very greatly appreciated. (sorry about spelling)

Hello there, I'm hoping some of you may be able to give me some advice before I proceed. I had a contract phone with three somewhere between 3 to 5 years ago. I cancelled the contract when I switched to another provider and thought no more about it. A letter was just delivered to my mother's house from three, stating that I owe them £360.54 and that they've 'restricted access to their services' until the full outstanding balance is paid. At the time of closing the contract I'm fairly certain I paid off the full outstanding balance - in fact it was probably paid by DD and should have been taken automatically. However I am now left wondering whether I didn't pay it off and they refused to close the account and have subsequently been charging me for however many years it's been. I've received no communication from them in all this time if that was the case. It may also be possible that the person I spoke to on the phone mucked up and didn't actually close the account, though again if that was the case why on earth would it take them years to contact me? The only other explanation I could come up with is ID theft, and some one using my details to get a new phone. The three phone number on the top of this letter doesn't look familiar, but then I can't say for sure that's not ever been my number as it was a long time ago. I've also always been careful in discarding old bills, and besides that the address used for this account is very old - so old it's when I was living at home. I don't have any of the paperwork any more, so it's not a simple matter of showing them their 'sorry you're leaving' letter. The bank account I used to pay them from has also been closed. I didn't want to contact them until I had an idea of where I'd stand if it was the case that I didn't pay off the balance at the time and they're continued charging me each month - could they really not contact me for years and then hit me with a bill for several hundred pounds for what would probably have been a missed payment of around £10? I was thinking of writing to them asking them for details about this account since the only account I had with them was closed several years ago and I was concerned about identity theft - would this be the wisest thing to do? Any advice would be gratefully received.

Hi Guys, I need a bit of advice as this is starting to drive me up the wall. My sisters Boyfriend had an iphone 4 with three on contract. When his contract was finished, he upgraded his handset and sold me the iphone 4 (which as I understand is now out of contract and paid for etc) It is locked to three however. Which imo is a terrible network and my area has poor coverage so I want to use my GiffGaff simcard. I have spoken to Three customer services 4 times on the phone now. And they say when I give them the IMEI that the phone isn't registered, and to register it I need to give them proof of purchase. I gave up trying to explain that I bought the phone second hand. Anyway, I spoke to the original owner and he decided to speak to three for me. He spent 45 minutes on the phone trying to explain that he wanted his previous handset unlocked. they charge £15 but fine whatever, i just want it done. Again on giving the IMEI they tell him the handset is not registered. and that he needs to send in the reciept to register it and prove who's it is. Now here is the problem. When he bought the phone originally. he was given a broken phone that was in pieces upon opening the box, so he was given a replacement. He has gone home and found the receipt, and low and behold the only receipts are for the original broken iphone and not the replacement. the IMEI number is different. So i feel we are at a bit of a dead end. Every single member of staff we have spoken to in the call centre just aren't willing to help and just keep repeating that we need P O P before we can register it and then get the phone unlocked. This is starting to drive me potty. I can't even just change my current number to 3 so i can use the phone as I have no signal in my home. and companys are wanting upwards of £100 to unlock the handset which just isn't an option. Can anybody help? I have complained through the official channels but that hasn't gotten me anywhere either. The whole situation is just one big joke. The phone is out of contract so I see no reason why it should still be locked down to Three.

Hi guys, I posted this in the default section but not sure if should have been here. I had a default placed on my credit record from Lowell regarding a phone contact with Three that I havent paid off. The default was placed 14/03/11. I have written to Lowell to proove that I am the debtor and if not to remove the default, using the following letter. Dear Sir/Madam Ref:******** You have contacted me at my previous address () regarding theaccount with the above reference number, which you claim is owed by myself. Ialso note that a ‘Default’ has been placed on my credit report by Lowell dated14/03/11. I would point out that I have no knowledge of any such debt beingowed to Lowell. I am familiar with the ‘Office of Fair Trading Debt CollectionGuidance’ which states that it is unfair to send demands for payment to anindividual when it is uncertain that they are the debtor in question. I wouldalso point out that the OFT say under the Guidance that it is unfair to pursuethird parties for payment when they are not liable. In not ceasing collectionactivity whilst investigating a reasonably queried or disputed debt you areusing deceptive/and or unfair methods. Furthermore, ignoring and/ordisregarding claims that debts have been settled or are disputed and continuingto make unjustified demands for payment amounts to physical/psychologicalharassment. I would ask that no further contact be made concerning the aboveaccount unless you can provide evidence as to my liability for the debt inquestion. I would also ask that the Default placed on my credit report isremoved. I await your written confirmation that this matter is now closed. OtherwiseI will have no option but to make a complaint to the trading standardsdepartment and consider informing the OFT of your actions. We look forward toyour reply. Yoursfaithfully I have sinced recieved a letter from Lowell stating "Upon further investigation, we must advise that there is inconclusive evidence to prove that you are our debtor." "Your personal details have been removed from our database". There is no mention of the default. How should I progress forward in the hope of getting the default removed? Should I contact Experian and Equafax or should I contact Lowell again. Thanks

Hi all My partner has a contract with Three. He pays about £17 a month and never goes over this. He's been working away from home and has been using his phone to call people as you would expect. He's exceeded his 500 minutes apparently (calls to me aren't even included as we are both on the same network, so god knows how!). Every minute of airtime he's used above this has been charged at an extortionate 30p a minute; the majority of calls have been to landlines! Should 3 not have warned him he had used all his inclusive minutes? Surely this is out of the ordinary for his account and should have triggered alarm bells at their end. Furthermore, the bill is now £100 - a whopping £83 more than what he has paid for the last 18 months! Are there any codes / regulations around this that the mobile companies have to adhere to? Many thanks

OK, now this has been going on for well over 2 years now so I doubt I can remember everything that has happened but I'm basically looking if I have anywhere left to go. I had an account with 3 in which I never once used over my monthly allowance - after 18 month (into a 24 month contract) I contact 3 and asked if I could reduce my contact and pay less as I was never anywhere near my monthly allowance. 3 agreeded to lower my bill by £10 a month if I paid a £5 admin charge - which I agreed to. That month my bill was correctly charged the new balance plus the £5 admin fee (which came to £25). The next month however I was also charged £25 which I could not understand and presumed that they had accidentally charged me twice for the downgrade. I contacted 3 but the man was very rude and insisted that there was no mistake. I was left with no choice but to make a complaint to 3. I tried to follow 3's complaint procedure - however 40 days after complaining I had heard nothing - I hadn't even been given a complaint number. As a method of last resort I contacted the CEO direct. 20 days went by and I was finally sent a letter from the CEO that simply said the complaints team were looking into it. After waiting a further 20 days from that letter and still having no reply I went to the ombudsman. My complaint to the Ombudsman was that 3 had charged me twice for a service and that they had failed to acknowledge my complaint after 80 days. The Ombudsman - presumably being swamped with complaints about mobile companies has taken nearly 18 months to fully review the situation. The first reply I had from the Ombudsman was that 3 claimed that they had replied to my complaint and they the charge was for calls made outside my normal allowance. My reply was that I had had no reply to my complaint from 3, and that I could provide myemail chain where every 3 days I contacted them to see if they had done anything yet. I also pointed out that I never made any calls outside my allowance and I only had the phone for incoming calls and the internet (I had an all you can eat internet package). I asked for proof of any contact 3 had had with me so I could dispute it and a record of calls I was supposed to have made. The second reply I had from the Ombudsman was that they believed that 3 had replied (still I was given no proof dispite my proof that I was constantly asking for a reply) and a bill that showed a call to an 0845 number that turned out to be my local bank branch telephone number ( I presume 3 used this as they know the bank I banked with and my local address) I replied to the Ombudsman asking how they can know that 3 had replied when they were unable to send proof yet I was able to provide proof that I was constanly asking for a reply - something I obviously wouldn't do if I had had a reply. I also pointed out that I would never call my local bank branch as it would be cheaper to call the 0800 freephone head office number, and even if I had had need to call my branch direct I would not call the local branch as my account is actually held in a city at the other end of the county (as the account is still from when I was a student) - I also pointed out the unlikely fact that - for the very first time in 18 month of having a contact - I would make exactlly £5 worth of calls the month after I reduced my bill. the final responce from the Ombudsman is that they still believe that Three did respond to my complaint (despite the fact that they are unable to provide any proof) and that 3 have provided a bill showing the charge of the phone call (because as we all know it's impossible to fake a bill) and they they will not look at the matter further and their view is I should pay the full cancellation fee - I should have pointed out that after they failed to reply to my complaint I cancelled my contract. So now I am wondeing what more I can do - the ombudsman has ruled against me but doesn't actually appear to have listend to any of the points I have made and their investigation seems to have boiled down to nothing more than asking 3 if they did something and then taking their word for it. Can I take the matter any further - is there such a thing as an Ombudsman Ombudsman? Am I intitled to copies of the Ombudsmans contact with 3 as I do not feel this was investigated properly. Any help people can give will be much appreciated - I'm now going to pay the fee, as I can't claim it is disputed any more (having had a 3rd party say it was valid) but I'd like to claim it back or get it refunded and continue the fight if possible.

Hello, First post and I have had a search through the forums and can't find what could potentially answer my query. So I'm writing here, hope some of you can help and advise on the best action to take. I had a sim only with Three in 2010, one month rolling contract. I cancelled this in March 2011 and paid what I owed. I have in June moved into my new flat and have just received a letter to say I owe £80+ on that bill. I had settled this and haven't heard from them since. They do write in the letter that they've tried to contact me but I have never received any letters from them. They have said that they may not have been able to contact me due to my change address but I have only just moved three months ago... This phone bill is from over a year ago.. Just slightly confused. They have also said that I should contact Lowell Portfolio if I want to set up a payment arrangement. I have checked my credit file, I reactivated my on-line one with Credit expert and have a default on the from Lowell Portfolio for the same amount in 2011?! Because I have not taken out any credit in the last year, I have not been checking my credit file and didn't want to pay £14.99 a month but wish I had done now as this could've been sorted out a year ago... Have read about Lowell and they seem awful and have read not to phone them.. I can pay the whole amount and if I owe the money I will, but not sure how to approach it as the advise seems to be not to contact them. Having been with Three, I know their customer service is shocking and they don't understand anything beyond a script that they read out. Hope you can help me and advise the best you can. If it helps, I can upload the letter that I got from Three. Thank you in advance