Hi all I have only just joined this group and this is my first post, so please be kind! Apologies if it is in the wrong forum. OK, the background to the story is that some months ago I put some petrol in my car at the local Tesco garage, and went to pay for it, only to find that I had forgotten my wallet and didn't have any means of payment. As you can imagine, this was very embarrassing, but I explained the situation to the store manager who took all my details down in a little book that they kept for this very purpose. I only lived about a five minute drive away from the garage, having left all my details, I drove home, picked up my wallet and drove straight back again, and paid the £10 within thirty minutes. Unfortunately, I can't remember whether I paid cash or card, but I was given a receipt and the assistant marked the debt as paid. As far as I was concerned that was the end of the matter. A little while later, I relocated due to a change of job so was no longer living at the same address that Tesco had for me. This week, I have received a letter from a debt collection agencv (Commercial Credit Services) stating that I owe Tesco £10 and that it needs to be paid within seven days of the receipt of the letter. The letter was dated 9th March and I received it on the 16th. I visited CCS's website yesterday (17 March) which was well within the seven days that I was given to pay, but the debt had mysteriously risen to £20. Nevertheless, I paid it to get the agency off my back and emailed them to request a call today to discuss the issue. I did not receive this call. (Whilst on their website, I also updated my contact details with them). Today, I checked back on their website, the £20 was still showing as outstanding and my address details had not been changed. I emailed them again and requested that they call me tomorrow (Tuesday) without fail to discuss the problem. (Apart from the fact that they have doubled my debt, my issue is not with the debt collectors, it's with Tesco). At this point I should add that at no point have Tesco tried to contact me to discuss the "debt". I also emailed Tesco as I am absolutely furious with them and requested them to call me back today. I have not received a reply from them either. At the very least, they can remind me of the date of the incident so I can check my statements to see whether I paid by card. So I have a few questions - I want to take this as far as I can - please can somebody tell me whether I am able to take legal action against Tesco and if so, how do I go about it? Does anyone have any experience with Commercial Credit Services? Is there any other action I can take because as far as I am concerned, Tesco now owe me £20. Can I put a debt collection agency on to them? Thanks for any advice anyone can give. Ed

Why is it the above companies cannot give you a discount but if you cancel and restart a new policy from them they then give you the 10/20/30% discount even going as far as giving you 2 months free insurance ?

Can anyone advise please? My husband is on Tesco mobile and has had his contract just under a year. He has been having problems with his handset for almost 6 months now and has spoken to Tesco handset support on several occasions where they tell him they will send a jiffy bag for him to return the phone for repair and it will be back with him within 21 working days.....he explains he cant be without his phone for that period of time, but there is nothing they say they can do. Up to yet, he has rang them several times and been told the same thing and up to yet........no jiffy bags have arrived!! After making numerous calls to them we emailed complaints and received no replies!! Again 2 weeks ago week we emailed and actually received a response saying "contact handset support" we replied back saying we have spoken to them several times and they tell us 21 working days for repair and we'll send jiffy bag, but no jiffy bags have arrived. Each time they respond with the same thing......"contact handset support" Last week we sent a written complaint by post and have received an email back again saying the same thing.........."contact handset support" and "unfortunately there is no more we can do and we will not comment further on this complaint" We have even asked for a cost to buy out of the contract and they have quoted £300......we asked if they could drop his tarrif to the lowest possible to reduce the buy out cost and they said they cant do that (strange though how they share the 02 network and 02 will reduce a tarrif to reduce buy out costs!) Surely there must be something that I can do as I am not getting the quality of service I believe I should be getting..........and I am paying a contract for a phone which is faulty. My husband cannot be without his handset because he is a lorry driver and works away, and we have a disabled daughter and my husband needs to be contactable at all times!!! Any advise would be appreciated. Thank you

We sent a PPI claim form to Tesco for a loan that had been paid off several years ago. They took longer than the 8 weeks to give a final response, sending a couple of letters inbetween. On 23rd feb we received an offer from them as they agreed they couldnt confirm accurate information had been supplied when it was taken out, the amount was £3016. We sent the acceptance form back which said payment would be made within 7 days, its been longer, so my husband called today and was told there had been a 'mix up' and the payment team would call him back. They have called back and said they made an arror with the first offer and the amount they want to offer is now £2600! Where do we stand with this?

Anyone used Tesco mobile? I see on their website that when I purchase from their phone shop, I m in contract with O2. Does Tesco have their network? Do they partner with O2? Is it reliable?

Hello, I am having trouble with Tesco Mobile . When I got the phone in may 2012 it was ok but as time went on the signal got worse and worse. I complain to customer sevises to be told that Tesco cannot garuntee a good signal in some kinds of buildings. so I persivered with them. I complained again a few weeks later to be told the signal is fine in my area . so again a persivered and again I complained yet another few weeks later only to be told that according to my bills I have managed to make a can for 8 minutes one day and 5 minute another day. Then I wrote to the head of Tesco only to be put intouch one of there customer services advisers . who claims they sent out an engineer out to check their and everything was fine. After trying everything they suggested nothing is any better. the other night they managed to get intouch with me via my mobile . they said I could cancel my contract but they wanted £108 for the phone. I offered to return the phone to them they said no. The up shot is that I said I cant afford a lump sum of £108 and told them that i would be taking my complaint to the ombudsman . Any advise as to handle this I have tried everything and am left with a contract that does not deliver a signal so I cant use the phone

Pre Xmas i visited a Tesco store and purchased a few items. I paid for my items and was exiting the store when i was stopped by the store Security officer and the Duty Manager. I was informed that i had been stopped because i had been recognised on their instore security camera as someone who had insulted their staff the week before whilst hastily exiting the store without paying for goods. They held me in the exit area for quite some time(20mins) whilst insisting that i was guilty of theft and that i should admit it as they could prove it with their instore security camera footage. I insisted on my innocence and eventually they let me leave the store. I felt publicly embarrassed and personally intimidated both physically and verbally. Upon leaving the store i felt physically sick. I contacted their customer services centre with full written details of this event. I have received correspondence from them aplogising for the upset and inconvenience the event caused me and stating that the persons involved are having their training re-evaluated. They also enclosed as a gesture of goodwill a gift card to the value of £20. I am very unhappy with the whole situation and their response and feel they haved dismissed my complaint much to lightly and would appreciate any advice on the best way for me to pursue this matter more severely. Thanks again.

Tesco has confirmed that it has called in the police to investigate a possible data breach after a number of complaints from Clubcard members who claim to have had their online accounts compromised. Clubcard holders informed moneysavingexpert.com that they have found hundreds of pounds worth of vouchers missing from their accounts, with vouchers being spent miles away from where they live, as well as some claiming that their account details have been changed. Tesco says that the number of compromised accounts is less than 100 and it is working with the relevant authorities to resolve the issue. The retail giant has 16 million Clubcard members. "We have launched a thorough investigation into a small number of incidents and referred the matter to the police," said a spokesperson for Tesco. "In the meantime, we'd like to ask any customers who believe they're affected to contact us directly so that we can make sure their accounts are up to date." Read more: http://www.computerworlduk.com/news/security/3426928/tesco-calls-police-as-online-clubcard-accounts-compromised/#ixzz2LRmmaY1a

I wonder how much information Tesco have on their Clubcard database.Would they have enough information for you to make a claim for compensation;in that, the likelyhood is that you bought their horsey burgers in the past few years and as they were not described correctly you would be entitled to your money back???After all if it works for them guiding you to buy their products with coupons etc....

Hi there, Recieved a letter back from RBS/Tesco saying signatures do not match up for CCA. Will send them back a reply stating that signature not requiredfor CCA and will pick up from local branch if required. gchads [ATTACH=CONFIG]41609[/ATTACH]

Tesco Fullborn Cambridgeshire. Order to be delivered to my son and family on 21 1 13. At 5.30 they phoned to find out where it was. They were told loaded and then unloaded, No delivery Money would be refunded in 3 to 5 days. If re-ordered delivery would be 2 days forward. It was explained that there should have been a phone call, they had insufficient funds to re-order and that 3 to 5 days was too late. 3 small children. No luck, then spoke to customer services who spoke to the store manager, a Mr Marco who would not give a reason for non delivery and would not help. Customer services were not happy with this and contacted again but he still refused to do anything, give reasons or apologise. This left my son and family a problem, I have had to go to the bank to transfer money to them, they had to manage on supplies they has, which were running low. They then have to go to the shops today. Is the store in breach of contract, should the store manager be discplined. can action, by me on my son's behalf be taken against Tesco for breah of contract.

Hi everyone I ordered some grocery from Tesco online this week and received 2 packets of expired Maggi. The Maggi was expired in Aug 2010 which they sell in 2013:-x !!??? I wonder don't they check their products at all before selling? If anyone at home had eaten these 2.5 years old expired product, some serious/non-serious health issues might have occurred ..and this wasn't the first time , once from store i bought veg patty(clearly labelled as vegetarian) and found non-veg patty inside after taking a bite, since i don't eat non-veg i exchanged it with same price sandwich. Through this forum, I thought to share it with all consumers with intention to increase awareness. I intend to return these products but do you think one should take any action? if yes, then what action...that reduces their negligence?

Hi all, Ive had a contract pay monthly mobile with Tesco for a year now and have always paid by DD but a of recently with problems including debt and having to get my tax credits etc paid by giro now I wish to pay by payment slip..theyve just told me I cant??!! Obviously Im thinking theyre reckoning me for a muppet so I wanted to ask those in the know what the crack is with this?? Surely I can pay how I like as long as I pay?? Basically I will have a new bank account at some point but Im trying to get out of the fee-charging cycle for missing DDs and such so really want to be clear of any 'debits' from my money unless Im physically doing it with hard cash iyswim?

I am in the process of making a claim with tesco credit card under section 75 CCA and have written to them several times since November and not had even an acknowledgement!!! of any of my letters. Now you can contact them by phone, which I tried, using my mobile which is all I have, and cost me about £8 just to get through all the auto speak, to be told, put in writing? and we will get back to you! Apparently there is no email address or one that they will give out, unless somebody knows otherwise? Dealt with banks, most have email contact, but never hit a stone wall like this before. Any ideas?

I bought a Samsung laptop from Tesco's for £575 which went faulty and bought a new power supply to fix it costing me £25 and within a few months broke down again I contacted Samsung and got them to admit via email they would expect the Laptop to have a reasonable lifespan of 5-6 years. Based on Samsungs response I contacted Tesco's telling them I want 2/3rd of my cost re-imbursed as the lasptop had only lasted third of its time ie £400 back taking into account the £25 ive spent on a power supply Tesco initially offered me £179 and then increased it £225. I said I would settle for £300 but they won't increase the offer saying they have used industry standard calculations to arrive at this figure Should I just take the money or take them to small claims court ? Would I have a good chance of winning if I claimed for £400 ?

Placed order at tesco.com yesterday for 54 bottles of Coke (2lt bottles) they have it on deal 3 for £3 plus delivery it worked out 58.50 minus £10 voucher for first groceries shopping I had to pay £48.50. Booked slot between 12 pm - 1 pm for today. Waiting between those hours and no sing of the driver, so after 2 pm loggoed into account on tesco website and next to my order it says it was delivered. Contacted tesco by on-line form and just had the phone call from them saying that they canceled the order because of stock shortage and because items are too heavy to deliver. Why do they sell them if they too heavy? for example if you order from ASDA you can only put in the basket 16 or 12 2lt bottles, if you order from Sainsbury they will deliver it to you ( done so once with 40-50 bottles). They did`t even bothered to contact me and let me know that order has been canceled. Is there anything I can do now? I know I can complain to tesco but I don`t expect them to do anything about it. Is there anywhere else I can complain? They just make me laugh regards

Can someone give me some help or advice please Not sure where to post this so hoping this is the correct place Last week I went onto the Tesco Travel website to buy some currency (Euro's). I went through the order and spent £500 but the order declined for some reason, however Tesco have still tried to request the money from the back - Because of this the bank have reserved the £500 stopping me getting access to it. Ive called Tesco who just apologised and said they will do something on their systems to tell the bank the un-restrict the money Ive checked again this morning and I still cant get access to the funds, I have spend £8 on phone calls to Tesco already (so much for finding the best exchange rate after spending so much on calls) Main issue is.... Im flying out Saturday and without this money I cant go anywhere Help! Thanks in advance

i bought a tablet from tesco direct online. i paid for the tablet and collected it a few days later instore. a few weeks later i checked my bank account and noticed that tesco had refunded the money for the tablet in full. and i also had an email saying there was an error and it was not in stock therefore they were refunding the full amount of £398 to my account. Two months down the line i get a call from tesco CS asking if i had received the tablet which i said that i had. she then went on to say they had mistakenly refunded me the money. My question is, do i have to pay for the tablet again because of tesco's incompetance. im assuming that because i kept my part of the contract when i paid in the first place, i have fulfilled my legal obligation and they dont have any right to ask me for the money again, am i right or will get myself into trouble with the law?

Can anyone advise me what to expect from an insurance buildings assessor visit (company called JHS restoration, sent by LAS claims management) I woke up at 2am on Tuesday for the toilet and heard water in the kitchen which was coming from the ceiling, I turned the water stop cock off and returned to bed to deal with in the morning. I had a football sized hole in my ceiling water on top of my units and a little had got under my tiled floor, also water staining to the bathroom ceiling above the kitchen, my insurance excess is £500 so my wife initially said we should just get a builder in as it would be around the excess amount anyway. I removed the tiled flooring as some where cracked and moving and i was worried about my 3 children injuring there feet. I have kept all the tiles. We asked a builder who was working for a neighbor to pop in and have a look at damage and give an estimate, he looked and said the water had ran down the back of the units wetting the wall and units themselves (his advice was to remove the 3 wall units as they could come lose and fall on one of the children) so i did (again I have kept the units) he also advised to call insurance as it is a bigger job than expected. What am left with is a wet wall, hole in my ceiling, 3 bags of broken tiles and a bare kitchen floor and 3 removed wall units. My question is will my claim be reduced or even rejected as I fixed the leak myself, have removed flooring and wall units even tho I have kept them and they are clearly water damaged. Many thanks in advance

I realize this may have been covered before, but I think the scenario I have is complicated. I took the 1st loan out with PPI cover which was over 60 months period. After 36 months I took the 2nd loan out to pay 1st loan off and leave me with some cash over, this was over 60 month period and had PPI cover. After 36 months I took out a 3rd loan to pay off the 2nd loan and leave me with some extra cash, this is over 72 months and has PPI cover. I had to claim on this loans PPI cover last year. This loan is still active till 2013. I would like to know best way to tackle this. The loan company is TESCO and all had Single Premium PPI. Thanks for any help..

About 8 years ago I took out a loan with Tesco, I made payments for a number of years but then I got sacked/left my job, I thought the PPI on the loan would cover me but it didnt. Evenually it went to debit collectors and a ccj. When I moved house 3 years ago I didn't tell the debt company in the hope they would forget about it which I know was wrong. The debt company have never contacted me yet but today got a letter from tesco saying i may have been misold ppi. do i contact them as i felt i was or do i ignore it?

i have a tesco credit card which i have had for some years , on my 65 birthday 5years ago i am sure i received a letter saying that as i am now retired and longer working they have cancelled the ppi My questions are can i claim back over 5 years and to who do i make a claim to tesco or rbs

In helping a friend to deal with her debt problems, I wrote to her creditors requesting copies of Consumer Credit Agreements. Tesco responded with a photocopy of a signed agreement for an account that is in default and being (slowly) paid under a DMP. I have read posts on here about checking the validity of agreement (interest rates, minimum payments, etc) but much of the information seems very dated. So, my question is: 'Is there any advantage in checking the validity of a credit card CCAs now and, if so, does anyone have a link or advice to help me in making the check?' I ask because I am trying to achieve an affordable F&F for her. Thanks

Hi Gang, My friend who I'm helping claim back their PPI from accounts that are statute barred or dealt with under a bankruptcy petition has had a letter back from Tesco saying and I quote "I can confirm that your account has not had a payment protection insurance added at any time", but clearly from the few statements that my friend has shown me, there are amounts debited with the description "Cardholder Protection Plan". So the questions are: What is "Cardholder Protection Plan"? Is it the same as PPI? Can it be claimed back in the same way? My friend was self-employed at the time he had this card, does this type of cover benefit self-employed people? Kind Regasrds EOS-5D

hello, bought a telly instore from tesco about 6 weeks ago,this morning it has unfortunatly passed away,as I understand things,I should be able to return the tv to the store within 6 months,but on the receipt it says only within 28 days?,which is correct?