I'm a Volunteer for Race for Life, Cancer Research UK... TESCO is the MAIN SPONSOR. Missed a payment by 1 day because I was heavily involved...... Result, £12 late payment fee, and absolute refusal to refund. Account was cleared and closed on the spot in utter disgust.. Money back time.... ^ ^ ^ ^ ^ DMD @ Heaton Park Race for Life!! Comments would be appreciated guys....

Supermarket giant Tesco estimates that over two million customers have unspent vouchers worth up to £16 million, which are all due to expire on 30 November. With Christmas just weeks away, it could be worth checking your Clubcard account to see if you've got any unspent vouchers before they're lost forever. To check if you've got unspent vouchers, log in to your online Clubcard account via the Tesco website and click on the My Vouchers tab. This will bring up a list vouchers you've accumulated with their expiry dates.

Hello. Just require a little bit of advice please. May 2012 we bought a LCD TV from Tesco. It is in the bedroom and only gets used about a. Hour to two hour per night. The picture has now gone really messed up, there are lines all over the place, the sound is fine but the image is virtually unwatchable. Tesco state that there is a 1year warranty. Does the 2year EU warranty with regard to electrical goods still stand? And would the 'Sales of goods act' be of use here? If so, how do you apply it? Regards The Lion

Hi I've just received my car insurance renewal from tesco (I've been with them for over 5 years). I've never claimed and have 8 years protected NCD. Anyway, the annual renewal price has shot up to £401, normally I just renew it automatically but this was a massive increase from last year when I just paid £250 (ish). I did change my car in March and it only cost me an extra £19 for the year to do that which was fine. I started to get some online insurance quotes through go compare and was offered a price of £220 from Tesco! Hmmmmm. Anyway I decided to proceed as this was one of the cheaper quotes and included the cover I wanted. When I started to put all my details in etc, I was advised to call the helpline. Anyway, after speaking to them, they've told me that I can't have the cheaper price as it's for new customers!!! Can they really do this???

Hi there, I'm a newbie to this site and would like some advise please. A Dell Inspiron laptop was purchased from Tesco.com in November 2011 for my mother and was put onto my nan's credit card. It was bought to give my disabled mother a link to the outside world and a way of making new friends and interests. Approximately 3 weeks ago it refused to come on and emitted a certain number of beeps - in this case, 7 which indicates processor failure. Sadly, the warranty expired in November 2012 so the laptop is not covered by either Tesco or Dell. I intend to contact Dell and raise issue with the fact that an expensive laptop has gone fatally wrong after 18 months of very light use and as such was not fit for purpose. I am aware that goods have a certain 'reasonable time' in which to go wrong and am unsure of how long a laptop is meant to last but I think 18 months for a well-known brand laptop is rather poor. Can anyone give me any advise on how to proceed? Failure is not an option, I will hound them until they give in but need to know the correct information to quote at them. Many thanks in advance, Kat

Unsure if this is the correct thread to give a warning regarding Tesco refunding, just wish to vent somewhere:madgrin: One Saturday evening (15Jun 2013), I went to a Tesco local store and purchased a food item On way home, realised that I had forgotten to buy something and did a small diversion to my nearest Tesco superstore. I saw that the same food item purchased in the local store was cheaper at the superstore So I requested a refund An assistant called the Duty Manager, who arrived, listened then said: "Can't give a refund because our system will only give you back the price we're selling it for and so you'll lose out. Go back to the local store and get your refund there" I went back the next day (Sunday) to the same superstore and got the refund - in full! So how can there be no refund on Sat BUT it can be given on Sun in the same Tesco store??? Placing a complaint using the Tesco website, I got an email acknowledgment with a reference number AND option to resolve on Tesco Twitter or Facebook Telephoning for a chase up with my complaint yesterday, was given a reference number saying someone will call me today Today, got a phone call saying "Without a name, nothing we can do and it is too late to find out the member of staff's name as it was 17 days ago” Oh please! I said “it’s not even a month yet! Haven’t you got staff records of who was working or not?" (I had given them the time and date) Are you really telling me you have no record and don’t know who was the Duty Manager that night? She continued, "I’ve rang the store to advise them about staff conduct and remind them about issuing refunds" So, let my tale be a reminder that the onus is on you to get the name of any member of staff whether giving a compliment or a complaint how you've being treated because it seems Tesco doesn’t know the work rota of their staff! Even with a 'name', still doesn't excuse the fact that a Tesco representative made up her own rule because in my opinion 'couldn't be asked to do any work'. She had been called from round the back and stank of heavy smoke on her breathe and persona whilst talking to me Did I disturb her from her ciggie break or skiving? (Hey nothing against smokers ) Only she can say...

Hiya everyone, I'm new here this is my first post, I hope I'm posting this in the right forum, apologies if not. I work from home as a self employed chat operator, and on average I earn around £30 per day weekdays. From around 9 o'clock on Monday morning I had no dialling tone, just a fuzzy sound.Tesco is my provider. I emailed them straight away to try and resolve this issue, but on Tuesday afternoon, I still had no dialling tone and no emaill response. So I tried messaging them on facebook instead, this worked and within a few hours my phone was working again, by this time it was around 8 in the evening on Tuesday. So I missed 2 days work because of this error. I messaged the man back on facebook to ask for a refund for loss of earnings, but he said they do not cover the loss of business but that he is willing to credit my tesco phone account with a £40 good will gesture. I replied to him yesterday to say that I am willing to accept £40 (still a loss of £20) as long as it is credit to my bank account, and not my phone account. Again they haven't got back to me, I emailed again 4 hours ago to try and prompt a response, but still nothing. So, my question is, is there much point in me persuing a refund in this case? I am genuinly out of pocket which will make it difficult for me next week and I will have to do some budgeting, but they say they don't cover the loss of business. £40 credited to my phone account won't do me much good at this moment, I don't owe my phone bill until September 16th, and that will only be around £20 anyway. Any advice would be fantastic, I am not clued up in anyway on how to handle situations like these. Sorry my first post is a bit long, thank you for reading

Tesco fined over 'half-price' strawberries claim Tesco has been fined £300,000 after admitting it misled customers over whether strawberries on sale were genuinely "half price". Trading standards officers said the £1.99 strawberries on sale in Sheldon, Birmingham, in 2011 had not been for sale at £3.99 long enough. The store charged the same amounts at its other stores in England and Wales. Tesco admitted four counts of unfair commercial practice at Birmingham Crown Court. Judge Michael Chambers said the case was "shocking by its very nature" because consumers had a "high degree of trust" in national chains. He said the promotion was "patently wrong and misleading". Tesco has apologised for what happened. The supermarket was told it would also have to pay £65,000 in costs. http://www.bbc.co.uk/news/uk-england-birmingham-23755528

Have just seen this on Local BBC. http://www.thisishullandeastriding.co.uk/Tesco-Beverley-backs-plans-change-free-parking/story-19683071-detail/story.html#axzz2cX5aOjMv

Hello, I'm after some advice on complaining to Tesco Direct. I ordered the 2 door Jsper Wardrobe and cest of drawers from them the first time i ordered both products where in correct i'll explain why; The Chest of drawers; All parts where correct apart from the side panels of the drawers themselves instead of having 4 of each side i had 8 of one. The 2 Door Wardrobe; All parts where correct apart from the bottom panel of the drawer for the wardrobe. It was short by 11mm. This lead to the problem that it would not fit correctly so therefore rendered useless. I called their customer service and after a lot of empathy they exchanged my items for new ones and offered me a gesture of good will 10% back from the items which was £30. The second time the items arrive the drawers where fine however i had the same problem with the wardrobe i called again and had to wait another week for the items to arrive. The third time i had the exact same problems with the wardrobe i have called customer services and they have agreed to refund my items in full however i have to wait a little over 2 weeks. I'm after writing a letter due to the fact we have just moved house and these items are for my 2 year old son so at this moment in time he has no where to put his clothes. This has caused a real incovience as moving house is stressful in itself. The customer service team only showed empathy and negelected to help anymore than they could. I am appauled at the service i have received from Tesco as a company as you should not expect the problems to occur more than once. If anyone has any pointers and help in regards to formatting the letter and where i should post/ email it would be much appreciated.

http://uk.news.yahoo.com/tesco-bets-big-store-revamp-boost-uk-recovery-145329207.html#xMzcuzH So will they dump Parking Eye ??

Car in the garage, certain Unleaded put in but garage smells faint diesel. Anyone else had problems with Tesco Talbot Green this week?

I've got a contract with Tesco Mobile which is due to expire in October. However, I want to get out of the contract early as I am unhappy with the service they are providing me. It all started when my mobile, an HTC Desire HD A9191, started acting up by randomly rebooting itself every few minutes. I sent it away for repairs and it came back to me some time later — but the fault hadn't been fixed. I sent it away again, and I got it back. It turned out to have been a waste of time, as the problem STILL persisted. I decided to use this when trying to get out of my contract. After all, I am paying £30 a month to use Tesco's services — and you'd think actually fixing the phone when it's faulty would be a part of that service. However, they flat out refused to let me get out of the contract without paying over £200 in remaining line rental, nor would they give me a refund. I'm at my wit's end here. Surely there is something I can do to get what I want?

WELL DONE TESCO. You've lived up to my expectations. Charged full price for a reduced price item.

Hi I applied for my ppi payments back from tesco cc that i had proof i paid but they say it was apostal application and i ticked the box and they say i chose to do this i spoke to an adviser who said i could not have the card unless i took this out they posted me the application so they have refused to pay

Hello everyone I am writing this for a friend. He is self employed as a sole trader and last year made a purchase from a supplier on his personal credit card from a supplier. He also has a business credit card with LTSB The products were faulty and he attempted to send them back but the supplier refused so he tried to get a credit from Tesco They have written back saying that they can not help because they do not cover business transactions. He has at no time said they were a business purchase Does he have any rights and if so what should he do next thanks

I wrote to Tesco a month or so ago to reclaim the PPI payments made on my credit card account, I received the first letter thanking me for my letter etc and that they are looking in to it and will reply withiin 8 weeks. Today i received their final response which reads.... I have reviewed your concerns and the information we hold from when you added PPI to your credit card account. I have been able to confirm that your applications were completed via out postal application service. The application form that you completed gave you the option to include PPI by ticking the box to add cover. The decision to include the policy was made by you upon the application form where you ticked the relevant selection box. The box was not pre-selected, and if you did not wish to include the cover on your account you were able to proceed wihtout it. There was no obligation to take out the policy and this would not affect your application for the credit card. I can confirm I have a copy of your agreement that shows a tick in the box confirming your request for PPI, and I am satisfied it was not added automatically. It goes on a bit more outlining the 30 day cancellation period etc, then goes on to say there was no distinction between employed and self employed and that being self employed i would be able to make a claim for sickness as long as i provide proof, then the letter goes on to say I would be able to make an unemployment claim as long as my business had stopped trading involuntarily, was being wound up, was in the hands of an insolvency practitioner or was part of a partnership that was being dissolved. Tesco bank had a duty to provide you with enough information about PPI for you to make an informed choice in deciding to add cover to your credit card, on this occasion they say they provided enough information and therefore are unable to agree with the concerns i have raised. Is it worth me writing back to Tesco or should I just put it in the hands of the FOS?

Hi, I wanted to share this story, as it may be useful for some. I bought a sweater from Tesco some time ago and it tore apart reasonably quickly. I didn't have the receipt anymore, so I was worried that I would not be able to make a claim. However, when I brought it to the store, I was told that since the product was faulty, they can replace it with another product of the same value, even if I don't have the receipt. They also told me that if I had the receipt, they would be able to get the money back. That was good service. So if you have a faulty product from them and don't have the receipt -- don't worry -- bring it to the store anyway.

Hi I am a regular user of of Club Card, but after see a few TV programmes and reading articles on consumer data I am concerned what this data is being used for. Does anyone know what the Tesco Data Protection notice allow them to use my shopping habits to assess me fo Credit in Tesco Bank for instance, and do they sell my data to anyone else. I love my Club Card vouchers but at what cost am I receiving them ?

Hi I've sent in a PPI Complaint to Tesco Personal Finance on behalf of my fiancee's brother however we seem to have hit a brick wall. They've had the complaint on record in excess of 8 weeks now, they've acknowledged the complaint but a recent letter has intimated they are not near to providing a full response. I understand they have 8 weeks to provide a full response? Is there anything i can do to push them for a response without having to complain to the FOS? They have written to us and acknowledged the complaint and the fact they wont provide an answer in the stipulated time periods so i guess at least they are keeping us in the loop. It is just frustrating that 2 days before the deadline they say they wont be giving a full response. Are they allowed to willfully extend the review periods? Has anyone else had bad experiences with Tesco? Thanks Shane

Im sorry this is so long but i was struggling to convey upset i was with a synopsis so found it easier to just post the e mails ive already sent/received. any advice will be greatly appreciated ....................... Dear Sir or Madam, To whom it may concern, I tried to write to you recently in regards to the poor "customer service" i received in your store at the Swan Center in Birmingham. However your customer service form only has a 1000 characters on it so you only received part of the complaint and a request to contact me ASAP. I will outline my original complaint: Approximately 4 months ago we were doing a weekly shop at your store and noticed that you were running a promotion for Alessi Cutlery. Collect the coupons and save 85% on the original price. We needed cutlery, you had the offer running thats where we shop it all looked good so we saved the coupons over the next couple of weeks and then bought 4 sets and 2 serving spoons a total of 25 coupons and £24.95 Id forgotten all about it until last Sunday when i went to lay the table and noticed sizable rust spots on 2 of the knives and markings on various other parts of the set. I don't expect my cutlery to go rusty in 4 years let alone 4 months. I had some shopping to do that morning and so, armed with a carrier bag of cutlery i approached your customer service desk and explained the above. Melissa couldn't find the relevant bar code for the promotion as it had ended and so called Raj the duty manager. I explained the situation again. After inspecting the cutlery carefully i was asked for a proof of purchase. I explained that if it had been a TV id bought from you id of kept the receipt but seeing as it was a set of 18 bits of what i thought was "stainless steel" "dishwasher safe" metal i didn't feel it necessary to retain my shopping bill from 4 months ago. Raj seemed unable to offer me a refund but i assured him i simply wanted my family and guests for the afternoon to eat with cutlery and not their hands so a reasonable replacement would be satisfactory. I looked over your selection of cutlery all priced at £12.50 and wasn't taken by any of them. One set did catch my eye however. A Tesco's own brand that were virtually identical to the Alessi i had previously purchased. Whilst i was considering my options Melissa approached me and i was informed that the duty manager would allow me an exchange to the value of £15. That was not acceptable and more importantly not fair. With that in mind i selected 2 sets of cutlery priced at £12.50 and 2 sets of steak Knives BOGOF at £10 and returned to the customer service desk where i was told that i was not being reasonable and Raj would only exchange like for like. Seeing as you don t have like for like any more i asked him how that exchange was going to happen and why i would want to exchange a faulty item for another potentially faulty item. He didn't have an answer. i explained that you had received hundreds of pounds worth of my money in exchange for a discount on a "quality" brand of cutlery and if i was simply given another set of "stock" cutlery at a normal price then i had in fact not benefited from the original deal at all. I also added that i believed us to be good customers of yours spending at least £150 a week in store which im sure you can calculate to at least £7200 per annum. ( i say at least because i haven't included the lap tops and various other electrical devices we have purchased in your store) He told me he understood. I told him i understood that you have protocols in place but there was a large discrepancy between what i had paid overall and what i was being offered in return What i take from him saying he understood and not doing anything about it is that your managers are unable to think for themselves. Seeing that the conversation was going no where i left with your customer service details and did my weekly shopping somewhere else. Today i have spoken to a member of your customer service team for 25 mins from my mobile. I have explained all of this to her , she informed me that a separate company is dealing with refunds and exchanges for this line of goods and that i would be refunded what i paid. i once again explained that if that happened i would not benefit from anything infact only tescos would benefit from having had my money in the first instance to get 25 coupons and all the money we ve spent with you subsequently. She put me on hold whilst she spoke to her line manager and when she came back to me said that was all she could do. In summation: I Paid £500 for coupons that entitled me to give you £25 for cutlery that was shoddily made. (£130 RRP apparently) I want a fair exchange / appropriate refund or compensation I dont want a "stock" response This letter and the ill will i feel could of been avoided by giving me £35 worth of cutlery. Your autonomous management team seem unable to tear their eyes from the standard response sheets . i hope that this email finds someone that embraces keeping customers happy and treating them fairly and i would ask simply to know how you plan to rectify the situation and re assure me that this farcical manner in which i have been treated is a one off occurrence and that you do actually value me as a customer. Yours Sincerely Jake ------------------ Hello Jake My name is Matthew and I’ll be responding to your email about your Alessi cutlery problem; I appreciate how annoyed you are at what has happened. From reading your email I wish to advise that my colleagues in store and on the phone have acted in the correct manner in terms of trying to resolve the matter. I understand that you’re unhappy with what they have advised but it is the case that these options are the ones we need to follow. Before I continue as well; it is always advisable to retain your proof of purchase for goods in case of a problem. This helps us help you when returning goods so we can make informed decisions on rectifying matters. I wish to explain that whilst the offer for the Alessi Cutlery did involve receiving vouchers to be used to get money off a cutlery set, whatever problem you encounter with the cutlery we will resolve this based on the price paid for the item at time of purchase. The goods you purchased to receive the vouchers are superfluous in relation to the problem with the cutlery. With any purchase made, should something go wrong we will rectify the matter as best we can. With any refund we will refund the amount paid; therefore as vouchers were handed over to get a discount we’ll refund the amount back to you as you’ve not paid the full price. Alternatively we can offer an exchange which is like for like; ideally this will be the same product or something to a similar value of the payment made. From reading your email, this was attempted when you returned to our Swan Centre store. I don’t know how much cutlery you returned but if only one full set was returned, then I can understand Raj’s decision to alter his decision on a like for like exchange. I appreciate your view that had this been granted then we could’ve avoided all that happened afterwards but I can also understand why Raj did this. Since then, the email you send us and the phone call to us has seen my colleagues provide you with the correct information; any quality problems with the cutlery need to be directed to the manufacturer who will review the problem and get back in touch within 28 days. I leave the decision to you as how you wish to continue. I can either arrange for you to return the cutlery to our Swan Centre store and have the Customer Service Manager review problem with all the cutlery you have and see if an exchange can be offered. Alternatively, you’ll need to contact Alessi Cutlery (details below) who will send you a returns envelope for you to send the cutlery back for them to assess the problem and offer a resolution........... ..............Kind Regards Matthew Davies Tesco Customer Service

Hello, Firstly like most others on here, I find myself feeling sick to the pit of my stomach about the most out of character and utterly mortifying thing Ive ever done. A few days ago I walked out of Tesco with a few bottles of wine. My reasons for doing so are far reaching and the crux of it comes down to having no money, not on benefits but money coming in does not cover bills let alone food (debt problems are another story which I wont go into). After a few months of living off food rations and a feeling of utter desperation it led me to do something I am beyond ashamed about. My first and last time. To cut a long story short, I walked out and was apprehended by a store manager and his female colleague, was taken to the back room of the store and emptied my bag of two bottles of wine. the total was under £35. They asked me my name and address which I gave and they called police they also passed me a piece of paper about RLP but nothing else was said. The police arrived 20 mins later and one officer stayed with me and the other took statements from the security/staff from outside the room. I made a statement, admitted guilt, was searched throughly and was kept waiting for another 30 mins, they were going to caution me and then they both spoke outside of the room and decided they were going to take me to the police station and arrest me. I asked why they were taking this course of action and they said it was because of the value of the items taken. We got to the police station and DNA samples were taken alongside fingerprints and my photograph was taken. I was quiet throughout albeit shaking through fear. I have never been in trouble before and have never been in a police station let alone anything else. I was told that it would now be referred to the courts to decide on whether to charge me with theft or fine me. They said I would hear in a few weeks on whether I have to attend court. I haven't slept in a few days and am actually grateful I have nothing to eat in the house as I am not hungry! I cant speak to anyone about this and am now at a friends house surfing for answers as I am so scared about what is going to happen next. I have no previous convictions and am so scared I will have to go to court. One of the reasons being I have family members who work there and they might see my name on court appearance paperwork? I am not sure what it all means, As I have admitted guilt will I be charged by the court or issued a caution and fine. Reading some other posts it makes me feel optimistic that I would be lucky to escape with a fine, and the dreaded RLP letter. Do matter like this noramlly end up with people having to attend court? I understand that if I am charged I will have a criminal record. Does this ever get removed after a number of years, I am so distraught and am feeling like the lowest of the low and sick beyond belief. The thought that I am now on the police network makes me sick with worry. As a detterent to repeat offenders, my shock has worked. I will never be so stupid as to do anything like that ever again. I am just so scared about the possible ramifications. Please could anyone reply with what could possibly happen and what has happened in similar circumstances in the past. I have no one I can confide in about my stupidity as I am utterly ashamed by my actions. Thank you in advance for any advice anyone can give me. Lucy

Tesco has launched a new price comparison and voucher scheme to ensure customers are automatically compensated if they could have shopped at a rival for less. The new 'Price Promise' will compare the overall cost of a basket of shopping against the same or equivalent products sold by Sainsbury's, Asda and Morrisons. If the products could have been bought elsewhere for less, Tesco will automatically issue a voucher at the till for the difference in price, up to a maximum of £10. Tesco: Newly launched 'Price Promise' which will compare both branded and Tesco's own-brand products to those of its rivals. If it finds they would have been cheaper elsewhere will refund the difference to customers up to a value of £10 with an immediate voucher to spend in store. To qualify, customers must purchase a basket containing a minimum of 10 different products, at least one of which is comparable. Asda: The 'Price Guarantee' scheme offers to refund customers if an independent price comparison website does not show they are at least 10 per cent cheaper than their rivals. Customers must buy at least eight different items, one of which must be comparable with Tesco, Sainsbury's, Morrisons and Waitrose. Customers must check online to see if they are eligible for a voucher. Sainsbury's: The 'Brand Match' scheme promises to refund the difference on branded products to customers if its own database finds another supermarket sells the same product for less. Customers must spend £20 or more to qualify, and buy at least one branded product. Prices are compared with Asda and Tesco. Morrisons: The 'Price Crunch' campaign focuses popular products that are typically part of the shopping basket. It 'crunches' those prices by up to 50 per cent, sometimes more. It also focuses on reducing the prices of bulk items around pay day when families want to stock up for the month. Read more: http://www.thisismoney.co.uk/money/news/article-2291439/Tesco-offers-vouchers-worth-10-customers-shopped-rival.html#ixzz2NFt9c2eb

Hi there, A few weeks ago, my wife had an eye test and bought two pairs of glasses from the in-store opticians at Tesco. One normal pair, and one with the type of lenses that darken in sunlight. They were only a very weak prescription, so she does not need to wear them all the time. Ever since she got them she has said that something didn't seem right, but we put that down to her eyes getting used to the new prescription (I know this can take time as I'm a speccy four-eyes myself ). Last week, when wearing the glasses, she noticed when looking at a light, that she could see two lights, and not one. She tried the other pair and these were the same. I tried them on and saw that they were definitely two light sources instead of one - almost like a 'ghost' image. Now obviously when driving at night, this could be very dangerous, as the vehicles coming towards you could be slightly to the left or right of their true position. She rang Tesco this morning and told them about the problem. They said it is because she hasn't got an 'anti-glare' coating on the lenses. When my wife was in the optician ordering the glasses, Tesco never mentioned that there would be this problem if she didn't have the lenses coated. Now, as it stands, the glasses are unsafe at night, and distracting during the day unless you are standing in the shade. Do we have any recourse with Tesco in getting this sorted out? Obviously if they offer to put on the anti-glare coating and charge us for it, that's fine (I wouldn't expect it for free). However if they say they can't do anything about it as the glasses have already been made and they can't put the coating on, would we be entitled to a refund, as they are not fit for purpose? Many thanks, Steve

hey guys hope this is the right place to post this basically what has happened is i went to do my shopping in tesco yesterday day and gt charged £104 for £52 worth of shopping due to an apparent 'ghost payment', i only realised id been charged twice once id got home and looked at my online banking, so i contacted tesco to get the problem sorted and not only has it taken them just under 24 hours to phone me back about this they are now saying i have to wait 7 days before it the £52 will be put back into my bank, i wouldnt mind waiting that long if it was a couple of pounds they had over charged me but, they have left me with just over £1 pound in my account obviously i cant do without this money for 7 days as i have other bills to pay, do any of you guys know if theres anyway to get the money back quicker? thanks in advance