Showing results for tags 'tesco'.
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My Grand daughter purchased an Amazon Gift card at Tesco Metro store for my Christmas gift. She received - Gift card in display pack and a receipt as shown below. I had several other Amazon gift vouchers as well - so I logged on and started entering the numbers. To ensure no mix up - I put one number in - sent the thank you - put the card to one side. Get to this particular card above and I receive an 'invalid number' message. Checked number and thought perhaps the 2 x 8's could perhaps be 'B' so re entered - still receiving the message invalid. Spent 20 minutes trying to find a way to make contact with Amazon. Click on button for them to ring me immediately. 1 hour + later, I still have not received a resolution. 1st I give him the code - nothing - he says because it has 5 digits at the end of the grouping that there is something wrong. How odd - all the other cards have the same grouping... 4 digits-6 digits-5 digits. The receipt shows quite clearly that the card has been activated properly - the reference numbers in barcodes and receipt all match up - so what is the problem ? I asked if he was telling me that Tesco Metro were selling dodgy cards ? or whether anyone else who had purchased an Amazon Card from Tesco Metro, would be having the same problem as I was ? I gave every reference number off the card/the packaging and receipt - The call ended with the Amazon rep saying he would call me back in a day or so with a resolution ? It was suggested that maybe I would need to get the sender to return to Metro to find out the problem - erm, no way am I going to tell my grand daughter that a gift she has given me has caused so much hassle !! So, in the event that I do not receive a satisfactory resolution within say 24-48 hours - what are my options ? -
I have discovered that ALL new televisions sold by Tesco in April 2014 were on a special promotion for the world cup. As such they were all sold with a free 5 year warranty with square trade. So, if you have a TV from Tesco that has packed up, check your purchase date carefully. It does not matter if you have the receipt still if you paid by card they can confirm the purchase date as long as you can say which store and the date purchased. I hope this helps at least one person out!
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Hi guys. ANY help here would be appreciated. We bought a brand new TV in March 2014. Our old unbranded one was still going strong after 10 years, we just fancied a newer flatter type and a slight increase in size from 32 to 40in. We went to Tesco and looked at the wall of dazzling TV's. A salesperson asked if we wanted any help so I explained I what I was after and he recommended the Toshiba as it was a 'great make' and was reasonably priced @ £279. So we bought it. Yesterday the screen just went black. The sound was still there but no picture. I did a little online research and all the suggestion was that the LED backlights had switched off and to check by shining a bright light at the front of the screen to see if the actual picture was still working. It is. It is indeed the LED lighting that has shut down. There are a number of possibilities, but all revolve around a known failure of either the LED inverter or the LED strips. So, here is my question. The TV is 2.5 years old. Has worked flawlessly up to now and whilst I appreciate it is not THAT expensive to some, it is a a lot to me and I am so disaapointed. Surely it should last a lot longer than that? Do I have ANY comeback at all after this time? I just would like to know where I might stand before talking to Tesco. Thanks in advance. -
https://www.theguardian.com/business/2016/nov/07/tesco-bank-freezes-transactions-online-attack As long as their money has not been stolen !
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Tesco Direct has dropped its minimum payment charge for click and collect. Until now, shoppers were charged £2 for orders under £30. The supermarket said in February it had to introduce the charge to cover rising costs and was in line with rival supermarkets, which charge similar fees for their click and collect services. But now it says that it wants to give shoppers more choice and convenience, particularly in the run-up to Christmas http://home.bt.com/lifestyle/money/mortgages-bills/tesco-direct-drops-minimum-payment-charge-for-click-and-collect-11364098202576 -
Died on me last week, took it into the local branch. They can't do anything. Called up the hotline, gave them my Mum's Tesco Visa Clubcard number, she gave them it, I gave them it again. Told me three days ago they would get back to me with as decision. I don't hear back, so I call them up today and they are now saying again that they can't find the details on the system and that they need proof of purchase, and can't do anything without that. Item was bought for Xmas nearly two years ago so it's just over a year and a half old. I've tried quoting the sale of goods act 1979. I also have a keyboard which I bought with it that I can no longer use for anything, which I have the receipt for. What do I do next? Trading standards? The HUDL2 was discontinued last year after loads were returned with battery problems. I have had intermittent problems with the battery since day 1 pretty much, but the issue resolved itself. Now it's a handy doorstopper. Support for the Android OS also stopped about a year ago. I think I should be entitled to a full refund, let alone a repair. But they are not even offering to repair it. A refund would probably cost them less than to repair it as well.
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Hi All, I bought an LED TV from the Tesco Ebay Outlet in December 2014 and it has now developed a fault so cannot get a picture. Can I try to get Tesco to fix it or is it too late. Thx
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Hi, I have a strange question, and hope someone familiar with debt collection procedures / DPA 1998 are able to assist. I am disabled, living with elderly parents. My father has never been in debt, and would absolutely freak out of he knew I still owed Tesco Bank a considerable amount of money. I am in comms with them regarding token payment on debt, its been over 10 years of intermittent token payments, DCAs etc but recently I keep receiving letters from their recoveries department but with the fact it is the recoveries department clearly showing on the front of the envelope. A few years ago I thought I read that DCA's etc needed to be more discreet when addressing people who owe money. Luckily I have stopped my father seeing these envelopes but if he does see one my relationship with the family will suffer tremendously. How can I ask Tesco Bank to be more respectful in there posting of Debt letters? Are they breaking any Date Protection Issues by showing recoveries department on the letter? Thanks Me_too TESCO PRINT.pdf
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Hi, Just spotted this article in my local paper. Please note the use of language - i.e. "Fine", "Penalty Charge". Very misleading! http://tinyurl.com/hpwlpe5
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My parents purchased us an expensive (£49.99) Morphy Richards Pyramid kettle Sept 2014. In Jan 2015 it failed and we had to exchange it for a new one. Roughly Jan 2016 it started to drip from the bottom and is now pouring out so have had to stop using it. The kettle came with a 2 year warranty however it appears you had to register it online to get that. It is my understanding all electrical items are covered in the EU for 2 years and under the sale of goods act I feel I am covered to. I have presented this to Tesco who said that would do a 12+ month claim but then told me it come back has having 0 value so are not going to do anything. Is this a job for the small claims court? I have given Tesco 14 days to remedy this by email. Advice please Thanks Rob -
I am really grateful for this Forum. I am watching other people's reports with great interest so I thought I would share my own and see if I could garner some advice along the way. I am currently a Student with some Debts carried forward from a crisis past where I lost my home. I am pretty much on route to starting over. I never took the BR option but was hoping to wait out the clock ( didn't have any other options ) on some of the debts and deal with what I could. This is the second CCJ Claim and as far as I can make out it is over 6 Years since I have had any contact from the creditor. The particulars of the claim are as follows Debt Legally assigned from Tesco Personal Finance ( Ex Tesco Finance ) to Claimant Hoist Portfolio Holdings 2 Ltd who is being represented by Howard Cohen and Co in the county courticon Business Centre Credit Card Debt £3382.38 Interest pursuant to S69 of County Court Act 1984 £1621.96 Court Fee £410 Legal Rep Cost £100 I have followed the standard advice by sending a CPR request to Howard Cohen and Co and a CCA Requesticon to Hoist Portfolio Holdings. I have acknowledged the claim and submitted a holding defence. I am wondering how I will go about argueing that the debt is statute barred or should I wait for them to honour the requests I have made first. Any advice would be greatly appreciated. Thanks -
Good Afternoon, Firstly I appreciate everything you guys do on here, I'm a first time poster and would appreciate any advise you can give me - I'll give as much detail below in relation to my situation however if you have any questions let me know; So, at the moment I have a defaulted loan outstanding with Tesco Finance to the amount of - £ 8,900. I defaulted from the loan in October 2013 and haven't been in contact with Tesco Finance since. In January 2013 I moved to Australia to complete a two year working VISA, at the time I had enough money in my UK account to cover my repayments with the intention to transfer funds back to the UK when my UK money ran out. I contacted Tesco Finance from Oz around February 2013 to update my address (when I got a fixed abode in Oz) - however after that it went a bit pear shaped. I ran into financial complications due to a health issue in Oz which I had to cover myself meaning I couldn't repay the loan, I contacted Tesco to advise them of this in June 2013 - however after over 1.5hrs on the phone they wouldn't allow me access to my account as the aforementioned gentleman who updated my address entered it incorrectly (house number and zip code). They asked me to fax over proof of address which at the time was impossible, and hence a stalemate ensued (wouldn't accept email, I tried). I returned to the UK in December 2014, financially I am now working full time, renting privately and have a bad credit recovery credit card however not in a position to repay currently due to other commitments. Its been over two years since the default and I'm at a point now where I'm afraid to contact Tesco Finance in case it kicks things off again. My question is; is it naive to think Tesco Finance has just stopped pursuing (i.e should a DCA have been in touch by now?) and will the fact that the account is still registered to my (incorrect) Oz address affect anything else on my credit account? Also what would people say are my options? - Once again thanks for your help and time.
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If you've been enjoying Tesco's Clubcard Boost events, where you can double the value of your points and the like - bad news - the last one is imminent, as the supermarket are scrapping the scheme. The last boost will be held from 16th May until 26th June, so don't dither. The idea is to make these schemes easier to understand, and to make Clubcard points simpler. Clubcard Boost events have given the opportunity to swap points online or in stores, in multiples of £5 for £10 vouchers which you can spend in specific departments. However, over on their website, they've said that these events will be axed after they'd heard customers requests to make the whole Clubcard system easier to digest. Tesco said that they recognise that the scheme 'needs to be simpler to understand and easier to use'. Instead of sporadic boosts, now, savings will be offered throughout the year. All the information you need about this, can be found over at Tesco, here. http://www.bitterwallet.com/high-street-news/tesco-axes-clubcard-boost-events-may-will-be-the-last-one-91829
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Hi there - I park in tesco wealdstone every thursday and saturday night, the sign was so small i had no idea that you were not allowed to park there. I use Tesco a lot. I received a letter with a £40 fine and a picture of my car entering and exitng the car park. I've googled it and read lots about this being non enforceable and hoping this is true! Can anyone give me guidance on what i need to do? Thank you v v much
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I am very embarrassed to admit that I have been caught shoplifting at Tesco. I took a £5 lipstick. I will certainly never do this again as it was one of the worst days of my life, be assured of that. =( I have read many posts about this here. They sent me a RLP letter asking for £89.50. I don't have this kind of money. When the incident happened, they made me pay for the lipstick so they lost no money at the end. I was so terribly sorry that they did not call the police and banned me from that particular Tesco for 3 months. I read your advice about not paying anything to RLP. If I do not pay them, will I be banned from that Tesco for life? I don't want my friends and boyfriend to find out and although I think I can avoid going there for 3 months, at some point it might prove very difficult to not go (it's a big 24h Tesco very close to my house and the place where I study). It was a very stupid mistake, I have never done this before and I really don't want people to find out. So my question at the end is only this one: If I do not pay RLP, will I be banned from that Tesco for life? Will they be able to know it's me as I walk through the door? I'm too afraid of the humiliation if I try going there to find out. -
My husband left a credit card debt of £5000 when he passed. It was on a tesco credit card. Tesco agents are now chasing me for the debt which in theory should come out of his estate. This comprised one commercial property that I can't sell cause I am dependent on the income. Is anyone familiar with their agents and how vigorously they will pursue the debt? Or how likely they will be to write it off? -
More Than & Tesco are about to shaft pet insurance customers even more than other insurers. It's bad enough having to pay a huge excess AND a further 20% if your animal is over 8 years old, which is what happens with Virgin & why I'm about to leave them - now we're being forced by More Than & Tesco to treat our animals like trashed cars - change your insurer if you're with one of them. (I currently have 2 with More Than and am hugely disappointed because til now they were a good insurer.) They are going to charge £200 for using the "wrong vet" : their deals limit families to 28 approved centres in the whole of the UK, only 2 of which are in Scotland!!!!!
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Hello all, I am extremely embarrassed to have to post this I was caught shoplifting from Tesco last month. I had just found out the company I work for was going into liquidation and therefore was having one of those days where you could cry at any misfortune that might happen to you. I went to use the self check-out in a large London Tesco. After scanning all the items through and put them into my own "Bag for life" it came to £47.00 and so I took out my debit card and went to pay, after putting in my pin it said my card had been declined and therefore I was waiting for the assistant to come over and put a pin into the screen. After waiting 5 minutes (One assistant to about 20 tills that all seemed to have a problem) I saw red and picked up my bag and walked out. I know this was the wrong thing to do and I have never regretted anything more. As I was walking out a security guard stopped me and asked me to come with him, I said of course and followed him. They took me to a room and checked though my bags, I was very calm and showed them everything I stole. They asked for my I.D and they wrote down all my information into a book, Then because there was someone kicking off in the store the guy came in and said "Collect all your things, we need this cell" and so i collected everything he gave my ID back. As i was leaving he said to me "You are banned from Tesco for a year and you will receive a letter in the post with a amount of compensation you have to pay", he then opened the door and I left. A week later I come home to find a letter from "RLP" saying that I need to pay the amount of "£147" to cover Tesco's cost's. 1. Firstly is this a normal amount? 2. Did the man at Tesco do everything he was meant to do? I have read alot of these Forums and alot say that people signed a form saying they were aware they were going to get given a form with a compensation amount on? 3. What happens if i don't pay? The Tesco in question is one off the biggest in Europe and I see people get caught all the time in there? Does this make any different. 4. Because the police were not called does this mean it will not get forwarded to the police if i don't pay? 5. Or do I just find the money somehow and pay it? I really don't have the money now I have lost my job and have to pay for my studies. Many Thanks in advance, A very silly man. -
Tesco is to charge customers for click and collect orders through its Direct arm costing less than £30 The supermarket giant, will introduce the £2 fee on Tesco Direct orders on 2 February. It already has a £4 charge for grocery shops below £40 which are ordered online and collected in store. In July, John Lewis introduced a similar charge for orders collected in its stores and in branches of Waitrose. http://www.theguardian.com/money/2016/jan/06/tesco-direct-charge-click-and-collect-orders
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Hi Hoping for some help regarding this matter. My wife had a Tesco Mobile contract, it was £10 per month. The contract started on the 23rd August 2011, the contract was for 24 months and ended towards the end of August 2013, she called Tesco at the end of September to cancel her plan as she wasn't happy with it, she was told she needed to make a further 2 payments towards the account, she stopped using the sim, waited for 2 more payments to come out of her account and then cancelled the direct debit. We moved house and so she hadn't received any letters from Tesco regarding this, she assumed this matter was resolved. Fast forward to the 21st of November 2015 and she did a credit search as we had been turned down for a mortgage application, she found a default on her credit report for £20 owed to Tesco mobile. She has contacted customer services by phone and many times by email, they keep stating they have no record of her cancelling the account and that the account has been passed to a Debt Collection Agency, they say she needs to settle the account with them and they wont be able to take any action on the account. This is the last email she received from them, they keep saying the same thing over and over. She followed up with the following but I cant see it getting anywhere, what should I do now? I can't think of any way to prove that we cancelled the account, she stopped using the phone 2-3 months before the direct debit was cancelled, this has ruined her credit score for £20. -
Hi all, firstly I am very ashamed of this. 2 days ago I was caught shoplifting from a TESCO store. (I had put 2 reduced prices £3.25 labels on 2 not reduced ones £5 ones meat steaks which I took from reduced ones) paid for them before leave the shop caught by Security guards! very very stupid all for £3.50 ( I got a bipolar character and had been diagnosed with very high depression and severe PTSD - taking 1000 mg quetiapine daily - did it because needed to feel high (NO EXCUSE - just describing the details)) they took me to back room - no police involved - (I cried very badly and begged them to not hand me to police ) they just wrote down my name , address and date of birth and told me to pay again for those two items (2*£5=£10) which I had paid for them before (2*£3.25=£6.50) with those reduced price labels and take them and leave . they told nothing more ............... I scare very very much if they will pass my details to Police? what will happen to me? I just took more 500mg medicine more to cope I can not sleep I am scared to death !!!!!!!! please advice me what will happen to me? I dont want my wife and children know about it!!!! please help me know what will happen to me and what they are going to do with my address and details!!!!!!!!!!!!!!!!!!!!!! -
Hi Everyone, I had a debt management plan about 10 years ago, which is long since pretty much paid off / written off etc aside from two things which I would like to ask advice on. Firstly, I pay Collect Direct £45.00 a month on a standing order. I no longer have any idea what it is for but believe it may have been for an Egg credit card I have received no correspondence whatsoever from Collect Direct for about 8 years and I have no idea how to contact them or find out how much I may still owe. Nor do I really want to open that can of worms really as life has moved on. I would ideally like to stop paying them because I feel I could continue paying £45.00 forever and I don't know how much I really may owe. Is it advisable to stop paying them or just continue? If I stop paying them, what might the implications be? Secondly, I also have a CCJ from Tesco finance. This was a CCJ given in 2005 and no longer shows on my credit file. I pay £57.00 a month and at that rate it will take me longer than my entire working life to pay back what the debt was. Again my question is, what would the implications be of failing to pay a CCJ or should I just carry on. I could never afford to pay off the full amount. Is there anything else that I could do to try and get rid of this noose? Many thanks in advance for any advice.
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Tesco are seemingly intent on annoying absolutely everyone in the UK at the moment. So what are they up to now? Well, they’ve just announced that, from 23rd July 2015, the minimum basket spend for those of you who shop online for groceries, will change from £25 to £40. Of course, you can still spend below that amount, but if you do, you’ll find yourself paying the £4 surcharge. http://www.bitterwallet.com/tesco-up-minimum-spend-for-online-shopping/86484
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I bought a samsung tv from Tesco Direct 22 months ago. This tv has developed a fault..i rang Samsung but they told me to ring Tesco. On doing so i asked for a out of warranty form and told them the problem. They said they would get it mended but if it couldnt be repaired give me a refund. they then got in touch and said they were not going to repair it and offered my £165. The tv cost nearly £600. I said i was not happy with this but they will not back down from the £165. could any one please advice me or do a template letter to send to them. thanks
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Dear All Back after 2 years last time beating ANPR at POPLA ! with help from this site Upto date advice needed on PCN issued in Scotland at Tesco Car park Linlithgow (by Eurocarparks) ,for an over stay of 34 mins .The advice for PCN in Scotland used to be Ignore Is that still the same advice due to POFA not appling in Scotland ? and therefore no need to give driver details I live in England and the car is registered in England ,I haven't responded Thank you in advance
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