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Found 9 results

  1. Just a quick one. Could any advise where we stand if a telecoms company has been repeatedly overcharging us for time spent on the phone invoiced for 156 hours only been on the phone 26 hours we have proof as we have a call tracker. Checked previous 4 months bills and they are all incorrect. The telecoms provider is not bothered said we should have checked bills before. We have contacted the ombudsman and as we have more than 10 employees they can not do anything. We have been advised to take it to the same claims court. Just wondering what peoples vi
  2. Hi again Previous accountant had signed us up to a 3 year deal however we are looking to move to a different supplier. The agreement is worded, where he has signed, Customers Authorised Signature. However he isnt a signatory and as such the company director signed the DD mandate. Can we get out of the contract on the basis that he isnt a company signatory and therefore had no right to sign as such? Pretty thin I know but they are sharks, I mean, a 3 month notice period as well!!! Any advice welcomed. Thanks
  3. Hi I have not been on here for a while, but could really do with some advice. I will not drag out the whole tale. I have recently been mis sold a telecoms lease. Thankfully I took my complaint to the Ombudsman and they have found in my favour. The problem is the Ombudsman can only award me £ 5000.00. and to get out of the 7 year lease it is going to cost more like £ 7 to 8000. The Ombudsman has given me 28 days to except there offer but have also stated I should be put back into the position I was in before the mis selling took place, but they cannot do this as it is over the £ 5000 limit
  4. Hi There, I have so much to say and this company has angered me so much that I am conscious of waffling too much, but I will make an effort to try and keep it as brief and simple as possible. So, the story starts as standard, I had 10 telephone lines no longer needed and wanted them shut down. Rang and asked company to do this and the person on phone says no problem, have cancelled all those for you, it will be 30 days notice blah blah. Lovely, job done. Until.... a few weeks later a bill comes for £99 termination fees for each line and a bill for remainder of contract of arou
  5. I am in the process of taking Post Office Telecoms to the small claims court ( I want to charge them for the time I spent on the phone to them and writing them e-mails to establish that it was their fault, making my complaint, and the time my wife spent ringing round people, who we knew had rung us and had left us messages expecting us to reply. I am told that under their contract as a consumer phone firm I can't recover business losses, but I should be able to be paid for time that I spent doing work that they should have done. I reckon £20/hr is reasonable for e-mails and phone ca
  6. I have a phone line and calls from this Carrier Pre-Select (but thankfully no broadband). It was first class for 4+ years under original Primus Telecoms but in Nov 2010 was taken over by NewCall Telecoms and has gone severely downhill. (aside) This was the company that was touted by the Daily Heil in 2011 for bringing its call centre back from Mumbai to Burnley because they could employ people there more cheaply, on minimum pay rates, than the Indian staff. As far as I am concerned no 'contract' exists as it was a continuation of a service I first subscribed to in 2006 with Primus
  7. I have disputed a debt, because I don't owe the money. It's apparently a mobile bill. I have another debt with this DCA which I am paying...slowly, but I think they've messed up and assigned something else to my name. This is the response I have gotten: Alternatively, if you feel that you require further details for this debt we advise that a copy bill can be requested for this account from our client Lowell Group. Unfortunately a consumer credit agreement is not available for this balance as it relates to a telecoms account and therefore it is not covered by the Cons
  8. Orange give pretty much the worst average broadband speeds in the UK but please sign even if you're with another provider because this is an industry-wide con and we need to pressure all telecoms companies so that consumers are fully aware of EXACTLY what they are paying for. Enough of this 'up to xx mb' rubbish! http://www.thepetitionsite.com/takeaction/947/594/325/
  9. Hi please blog this via the internet i have been mis sold a website by bt this month and before 2 years ago bt bt customer street all based on a cheecky sales guy called [EDIT] a developer called [EDIT] also said it can be done both people and bt customer street and ufindus and bt websites both mis sold websites i fell for it i guess ufindus and bt directories is a motto for we will find people ufind us no they will find u who are vuneralble and we will miss sell you products.. I did wake up in the end i kept all emails and voice recordings i want to publish utube video but giving
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