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Hi all. Wondering if I could get a bit of advice here on a situation I'm facing with Barclays. Basically I called on the morning Thursday the 7th due to dodgy transactions on my account, the card was cancelled and a temporary credit applied to my account (I've contacted the police etc). I was told that my new card should me with me Saturday or Monday at the latest. Come Monday - no card! So I call them on Tuesday and they say the system was slow and to allow until Thursday, if it hadn't arrived by then I was to call up and they would cancel the card that I had not received and send a replacement out as a priority delivery. Bang! Come Thursday afternoon - no card! I call up customer relations, and speak to a guy who tells me that it has to be given until Friday and thats the banks policy (I find out this was not the case at all!) he says he's checked with Debit Card Services and the cards been sent out and that I should receive it on the Friday. Low and behold, come Friday - still no card! I call up the bank and speak to another Customer Relations/Response member who ordered me a new card and cancelled the one that I didn't recieve - while on the phone and checking online banking, we discover that the card I didn't recieve had been used online and over the phone on the 13th and 14th! Something which the advisor that I spoke to on the Thursday should have noticed and could have stopped it. Its at this point I'm fuming and the advisor tells me that he could have cancelled the card as he was supposed to (notes were left by the manager on the Tuesday) and now I have to wait until these other fraudulent transactions that were made with the missing card debit from my account before I can dispute them or do anything - Leaving me currently £200 out of pocket. Basically I want to know where I stand and what, if any, other options there are! And I'm still without a card!
OK, I've just had a call on my 'other' mobile (one I give to companies/businesses etc) from a withheld/private number and a woman claiming to be from the DWP Visiting team? Now I have never heard of them, so was understandingly abrupt and coy with her, she said she wanted to come and visit me tomorrow, to which I replied that she would need to make the appointment in writing, and that I do not discuss personal details over the phone especially when the caller has hidden their number. Having googled about, it does seem that there is such a team but there are varying reasons for them wanting to make a personal visit? I am on IB and receive a very small sum, in the tens of pounds, toward my 3 figure rent. I understand that there is a shake up of the benefits system, but am curious as to why now? And why hide their number? Miffed yes, and paranoid very.