Jump to content

Showing results for tags 'supermarket'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums

Categories

  • News from the National Consumer Service
  • News from the Web

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location

  1. Hi all - I'm absolutely livid at the moment - just been to morrisions to put my lottery on. Basically I got my last £40 out of the cash machine and it gave me 2 £20 notes. Went to the lottery counter and handed my ticket (£2 worth) over along with one of the aforementioned £20 notes. The girl gave me £8 change and I obviously immediately queried it. A supervisor was called and I was told that the cash office had left for the day and I would have to come back tomorrow. I was quite calm and explained this was no good to me as I needed the cash now hence me just getting it out of the machine. I then requested he call the most senior person in store. The store manger then comes down and tells me the same story basically telling me to come back tomorrow as the cash office had gone. I explained that was no good to me I need MY money tonight and asked to to check the cctv to see me giving over the £20. He refused to do this so i reiterated I need the money and if he gives me it back I could gladly provide him with proof of address there and then. Again he refused and told me to come back in the morning. At this point I asked for head offices phone number which he went to get (This took him almost 10mins to come up with it). I then come home and phoned customer services. They took all the details of my query and said they would call the store and phone me back. Subsequently I received the call in which they told me the store manager repeated that this will not be looked into until tomorrow and he has the overriding decision. I asked for the details of whoever is over the store managers but was told this is business sensitive information and she point blank refused to give me the name of any more senior than the store manager, I responded by stating I will write to the chief exec then as I'll be able to get that info and she offered me his name as it is in "the public domain". She went on to mention that my "threat" of contacting the ceo and possible county court claim was intimidating to her and that it would not get me my money back tonight. She said I maybe offered compensation if and when this was rectified tomorrow, however this may be reviewed with my "intimidating threats of further action". Im absolutely livid as my lad cant go to football in the morning now cos I cant give him the money. Any advice would be greatly appreciated. Thanks
  2. Hi, I was caught shoplifting yesterday in a supermarket a really small item, less than 5£ in value. I left the store and an employee was waiting for me outside. He asked me if I had something in my pocket I did not pay for and I took the item out straight away admitting it. He then took me to a small room were I was patronised by the store manager for a while. My details were taken from my drining license as well. The manager then went away with the guy that stopped me and when came back said that his decission was to ban me for life to enter any branch of the supermarket store and was also banned to enter the shopping center for 6 months. The police was not involved and was informed that an RLP letter was going to be sent to me to pay a quantity as a fine. I have read similar threads and I want to believe that since the police was not called in the fisrt time it is unlikely to be called now, althought this is causing me a great deal of anxiety. What worries me the most is that the manager saw my badge from work and mentioned that they may contact my employer and let them know and that I would be fired. When being about to leave the room the guy that stopped me mentioned that stopping me was no coincidence as they have been monitoring me for a while.... My questions are: Will they decide to call the police after all? If they do, will the police come to my house? Could they contact my employer and inform them of what happened? If they saw me taking other items in the past, why did they not stopped me then and there? Can they use this if the police is finally called? I am really scared and very ashamed of what I did. I see things clear now and what looked like a game before is now my worst nightmare... I have not been able to eat or sleep since this happened... I would take whatever happens to me, fine, court, being fired... whatever, but is the anxiety I cannot manage. Please help! Thanks
  3. We all know that the PPCs are supposed to manage car parking on supermarket etc car parks. Would they also be responsible for ensuring that car parks were gritted to prevent accidents as that would be part of managing the car park to ensure safe parking? If the car park was not gritted and an accident happen, would you be able to claim off the PPC who has a contract from the leaseholder to manage the car park?
  4. I have just been banned from Morrisons for 'shopping suspiciously' in the beers and wines section. I often go to the store, and most of the time I purchase goods. This occasion I didn't as I knew that what I was looking for was cheaper at the Coop around the corner. I was approached by the security guard as I was leaving. He asked me if I was carrying anything I didn't pay for. I protested and said I wasn't, and said he could search me. He said he didn't need to, instead instructing me not to return to the store. Again I protested, but politely asked why this was. He said he didn't like the way I was shopping, and that I was acting 'suspiciously'. I asked if I could appeal this; he seemed surprised, and responded with a long explanation about the process, ie. contacting head office. Clearly he was hoping this would seem to complex and I would just accept the store's verdict. What makes me angry the most, is that they have presumed I was going to steal something - hardly innocent until proven guilty. If I had taken something, I would of course accept I shouldn't be allowed to return. I have never taken anything. I know some of the staff and they would agree that I never would. What also makes me angry is that they now presumably have me on a 'rogue gallery', again criminalising my character. This itself is a breach of my privacy and my ban is a breach of my freedom as a consumer. I don't know what to do, I want to take this further. Does anyone want to advise me on what to do? I was thinking of heading to the Citizens Advice Bureau as a first stop - appealing to their head office seems like a wild goose chase, and obviously would end with them upholding the store's ban. Cheers, Alex B.
  5. After having used Ocado for a long time, both for personal and business use, I joined their facebook page. I was shocked to find that during the bad weather at the end of last this year, employees were posting such things as "if you expect to have your groceries delivered, then we (the delivery drivers) expect you to clear your path." I and another customer pointed out that there are many reasons why this may not be possible eg old age or disability. I also objected to the tone and content of this post. The wife of one of the other drivers wrote that "disabled customers should stop moaning and use the local shops in bad weather!" Several other employees also said that they "liked" these comments. I made a complaint and was told that they have a social network policy, but that it was not available to the public, that "liking" a comment is not the same as saying it and that the partners of employees can say what they like as they are not employees of the company. Things became more serious at Christmas time. One employee began to harrass me on facebook (presumably because i'd made complaints in public and/or private). Ocado were indifferent to this and it was only after he began to impersonate me to try and humiliate me that he was banned after I contacted facebook about it. Shortly after this, another delivery driver began to insult me and openly use obscene four letter words. I made a further complaint and was ignored, even after sending them a copy/paste of the posts. Several of my posts of no importance were removed by "The Ocado Facebook Team" eg how much I enjoyed the marmalade cake that I had recently purchased from them. After being ignored the first time, I sent them a message asking to be put in contact with the office of the CEO. This resulted in me being banned from the page!!! I managed to find the details myself and was told that "Ocado are under no obligation to respond to communications (from customers) on facebook or via any other avenue" and that "they do not have to give a reason why they ban people from their facebook page". In response to my question as to what action had been taken regarding my most serious complaint about being verbally abused and why the individual was still posting on the page, after I, the customer who had been verbally abused had been banned, I was told that "this was a private personnel issue". Needless to say, all accounts with Ocado in my direct and indirect control have now been closed. I am really disappointed that this company has turned out to be so false. I genuinely believed that this company was totally customer focussed, as, up until interacting with staff on-line and with the CEO office, the only contact I had had was with the delivery drivers at my home who were polite, friendly and helpful. Sadly, it seems that it was all false and, after scratching the surface, I found out what employees and management REALLY think about their customers. I thought i'd share this to help others (disabled or able bodied) decide if they should use this particular company. Thanks for reading this, Richard.
  6. OK I am Scottish but really enjoy buying mark down food. Not only do I save money but I help prevent waste and try things that I wouldn't normally buy.
×
×
  • Create New...