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  1. I bought a mobile phone from an ebay licenced trader in March. 6 weeks later it stopped working - whereas it was advertised as NEW it turned out to have had a previous owner, who's probably reported it stolen/lost after selling to the shop I bought it from. The shop have offered 50% of £430 purchase price, but I believe I should be able to claim all under Consumer Rights Act 2015? Nobody can tell me if it has been stolen or whether it's just lost, incidentally. Original network appear to have barred phone. The ad title was UNLOCKED - NEW & BOXED. The trader said that the item condition was NEW not that it hadn't been owned or used before. I thought I was buying direct from a store (and didn't realise they were a pawnbroking chain at the time) with a small saving v RRP as it was a phone (galaxy S6) that was becoming obsolete. The store said that ebay was for resellers and secondhand goods and that I shouldn't have expected a NEW phone (they have since sold another S6, advertising it as BRAND NEW......). Please see attachment for full details. Thoughts appreciated as I am strongly contemplating legal action now. ad for S6 I bought.pdf
  2. I qualified for my army pension in 1987 due to being unable to work through illness. They refused to pay me. I have not worked a day since and am even classed as disabled. They owe me over £87,000. I didn't fight for it due to mental problems. Can I make them pay up now? Thank you in advance.
  3. Posting on behalf of a friend, who is employed by a cleaning company. The facts: - She's been working for the company for 5+ years as a cleaner for a certain client for GBP 6.50/hr for 2 hrs/day (10hrs/week) and her husband was also employed there for the same wage for 3 hrs/day (15 hrs/week). - There is no written contract and she and her husband have never received anything from the employer except salary payments into their accounts. - Ever since she's been working there she was told by her supervisor that as long as the offices are cleaned properly it doesn't matter how many hours she works. As a result, she's been going for 3-4 hours/day to do both hers and her husband's work and was always paid for 5 hours/day. No complaints regarding her work have been made. - Her husband was sacked in Feb 2016 because he never showed up at work (even though the verbal arrangement has always been that she does the work of 2 people - apparently this was the norm at the company). This was after a management change, which also caused her old supervisor to be sacked. - Now she's received a letter from her employer (see below), which basically states that she's inflated the hours she was supposed to work and she owes the client of the employer 736 hours for 2015 (only) or GBP 4,784 and they are going to deduct it from her salary (which they've already started to do). It would become due if she decides to leave. They also include her husband's hours into this amount (not sure how they calculated 736 hours). I'm pretty sure most of the assertions in the letter are questionable, to say the least. She should have received a written contract and they can't just withhold money from her salary. They mention a meeting between her and the client last August, which she does not recall. They claim that the security guard has been tallying her hours in addition to her punching in/out and that's how they claim they've calculated 736 hours, which is not really believable. It's also clear that the company is trying to get rid of her (as they've already sacked her husband and most of her old colleagues), so she's going to look for another job. However, she wouldn't want to get a debt collections agency on her back and she would like the withheld money returned. So my question is what she should do at this point. LETTER - date 21 March 2016 [suspiciously close to the official minimum wage hike, too...] Dear **** Our customer has highlighted deficiencies in the hours that have been worked during 2015. 1. It would appear that on the majority of working days, only one person attended site when there should have been two, namely you and your husband. 2. Our customer has analysed the signing in times that you entered in the log book on their floor against the hours recorded by the security guard downstairs when you arrived and left the building each day. It would appear that you have been entering earlier arrival times and later departure times on the customer book their floor, compared with these recorded by the security guard. Consequently our customer has requested a refund of 736 hours' work that has not been carried out during 2015. You were aware that two people should be on site for 2.5 hours a day. From the evidence put to us, your husband very rarely attended site and you knew that. Further, you have been inflating the hours you have been working on site. You had a meeting directly with our customer in August where the deficiencies in the cleaning provision were pointed out and following this, two staff did start working again but this lasted just thirteen days. You and your husband have stolen 736 hours during 2015 from our customer. Based on an hourly rate of GBP 6.50, that is GBP 4,784. Accordingly this amount is to be repaid. We will arrange to commence recovery of this over payment from you at the rate of GBP 30.00 per week until the over payment is cleared. Should you leave our employment, the full amount will become due and we will expect payment immediately. Should you wish to discuss this matter further, kindly contact me immediately. Yours sincerely, *** Operations Director
  4. Hi all, thanks in advance for reading and any advice. I'll try to be as concise as possible. I have an iPhone provided by my work. It states on the iPhone Policy that if you lose the phone or it is stolen, you will have the price of the iPhone taken off the next payslip. The only exception is if you can provide a police certificate that it was stolen, but there is a sub-exception here that states you still have to pay if the theft was facilitated to clear negligence on your part, e.g. leaving it unsupervised in a public place. In November 2015 there was a fire drill at work. I immediately left the building. When the drill ended and I returned to my office, my work phone had been stolen off my desk. When I informed Asset Management of the theft, the person at the desk seemed understanding and stated verbally that this should be OK and I shouldn't be charged as when there is a fire drill, you must leave immediately and not stop to pick up personal belongings. I was provided with a new work phone a few days later and there were no other comments made by them. Come end of November, I have £300 taken off my payslip for the cost of a new iPhone 5. Before even considering whether they can do this, the price is not right. They currently retail on Amazon at £251, and I strongly suspect my employer gets them at a far lower price seeing as they order hundreds for their employees. So they are making a profit on this. By email, I questioned the deduction (and the price). In their email reply, they didn't dispute my story but said I was negligent as I should have taken the phone with me. I pointed to the fire regulations, which state, word for word: "...evacuate the building immediately and do not stop for any personal belongings. Delaying the evacuation to gather personal belongings risks the lives of you and your colleagues and may constitute gross misconduct." Their reply to this was that it was "obvious" that small items like your phone don't count in this rule, as your phone will be sitting on your desk (where we have a dedicated power cable for our phones) and so you will lose no time in picking it up. And they said making a police report for theft is pointless as it was now "too long ago" and in any case I was negligent (see 1st para.). I also raised the fact that there is CCTV - not in my office, but in the hall adjoining it. I.e. my office door is in clear view of the camera, so can see everyone who enters or leaves the office. This is the only door to the office. Even if the phone isn't recovered, I told them they can at least find out who stole it, on a matter of principle/ethics. They replied "data protection" and were extremely obstructive. What's the point of CCTV in this location if not to stop things being stolen from the premises or find the people who do steal? I issued a written reply by recorded delivery, challenging the deduction by quoting the fire regulations and stating that no exceptions are listed. I received no reply. I waited for my December payslip and there was no £300 refund. Where do I stand here? I was simply following the fire regulations. I am not in a trade union. Would CAB be a good start? Could I also claim interest on the money they are withholding from me? I have been careful not to mention legal threats as I know most people who say this never act on it. I am now at the stage where I would be happy to leave/lose my job to fight this. Threatening with going to the press would be futile as they are a very large company that has had a few controversies in the past and couldn't care less about negative coverage. Even if I can't get a refund on the facts, can I challenge the amount that they deducted as it is considerably more than the retail value of the phone? Thanks in advance, sorry for the long post!
  5. Hello all, My husband recently started a new job in his 'friends'' company - he was to be doing sales. They verbally agreed a salary of £50K with commission/share holding as the company grew - he did think about it for a few weeks before leaving his job and starting this one. Now, the first three weeks he worked there he worked 105 hours , but his pay was £1685 - not as we were expecting, he didn't receive a pay slip . We complained - turns out that that month the 'cut off' for wages was 20/11 - he started on the 5/11 We had hoped that we would be paid on the 25/11, then told it was the 30th/11 - but this still wasn't enough money. We were given a random amount of money -£1408. This helped with Christmas. During this time dh discussed again the agreed salary and was told that he would now be on an hourly wage of £16 per hour - well when your average week is 67 hours that shouldn't be too bad should it? Anyway, come the 20/12/15 he submits his time sheets again - 256 hours at £16 per hour, minus an hour for lunch (?!) £4132 - In his payslip they have taken back in full the £1408. taxed him at £1000, added 10 hours and his Christmas half pay holiday that he hadn't even taken - this still doesn't add up and quite a lot is missing- take home £1705. Turns out that he wasn't taxed for the first two payments and the first moth they only paid him £12 per hour - the difference between the 12 and 16 is £703 . I don't think they should have taken the entire 1408 back, just the tax and NI on the amount . We have received a payment of an additional £400 supposedly for the difference between the £12 and £16. So, he queried again, turns out they work on a 28 day basis - where it takes up to two weeks to pay the worker, this means the cut off dates change every four weeks BUT they only make 12 payments a year (??) We are confused, they have messed up his pay, paid him for varying days at varying amounts, are making 12 not 13 payments a year, are paying holidays at half pay - not average full pay AND you don't get anything extra for working bank holidays including Christmas - which is just a nice thing to do. I have spent days doing spread sheets, tax calculations, adding up etc etc it sort of works but then it doesn't. How can you pay someone £380 for a holiday they haven't taken in the previous month? We will be down that money in January.# I don't know whether to speak to an accountant, a solicitor or the fraud office tbh Ut's driving me mad!! If any of you cn make sense of this please do. I can post spread sheets if you want as they don't show anything personal only numbers and random musings. The only contract was verbal and my husbands notes taken during the initial discussions - working this many hours makes it hard to apply for other jobs. Thanks for anything you can tease out of this tangled web of financial dodginess.
  6. Hi there, I have a huge issue with this insurance, my motorcycle was stolen from the college car park and Hastings direct claim that my insurance does not cover going to college. I had this motorcycle for a few months, and when speaking to their representative Im sure they as you for the purpose of using your vehicle. I mainly used it to get to and from work, as I cannot afford another car (mrs has one). When I asked for explaination they said they will back to me, but never did. I must also say that I have never received my policy booklet, nothing, so I didnt have chance to verify it. At work my friends are saying that going to college isnt like work, its your pleasure, same like you going to watch football every week. I didnt even use this motorcycle to go to college on regular basis, because of a huge traffic in the morning. My other friend advised me to speak to my MP, a local newspaper, watch dogs, etc. and all them saying its disgusting what Hastings Direct did to me. If possible would anyone give me any tips what to do and do I have any chance fighting for my rights? I feel completely disappointed with my insurance, really thinking I was naive to believe in honesty of this insurer who I did not change for past 3/4 years!
  7. Writing this on behalf of my missus. She runs a newborn/wedding photography service and has a facebook page to advertise it. https://www.facebook.com/AG-Photography-201381183294753/ She only recently noticed that, the profile pictures she uses on this page, appeared on several pages (used 'image search' in Chrome). This is understandable as she also has a Pinterest page and most of the results are pinterest pins etc. But the problem is that there is a few pages that offer various services like E-cards, phone covers and even a resort in Portugal, that use her photo on their pages. She can prove that she's the owner of the said photo, as she's still got original camera files and SD card. Links to websites that use here image for advertising: Portugal resort: http://www.montedaquintaresort.com/en/resort/kidsclub/ France (?): http://www.coque-design.com/lg-optimus-g-pro-/1426-coque-personnalisee-lg-optimus-g-pro.html USA: http://www.yourecards.net/ecards/baby-black-and-white-cute-inspiring-picture-on-favimcom/cardid62590/card.html?catid=126 I told her that I don't think there's much we can do here, as these websites are registered abroad, but you know women - so I came here to ask for some advice. To me it's clearly a breach of copyright - especially when websites advertise their services and earn money using her photo. Waiting for some helpful advice Thanks
  8. Hi guys Been working today and had my brand new galaxy note 4 stolen tried to track it through find my phone on find my phone via samsungs website but phone has been turned off. Someone said to me they can trace your phone via the imei even if its off apparntly Also the police officer who dealt with my crime case today said i can register my phone online on a database so if it crops up in a exchange shop it can pop up as stolen but cant remember what he said its called does anyone know may thanks also is it worth phoning the police with my phones imei number cheers
  9. Hi, I sent my car engine to a company who made out they could repair my damaged engine. This was all agreed over emails and no terms and conditions were sent, until the engine was ready to be paid for. The company agreed we could pay via Credit Card how ever they now will only accept Cash or Bank Transfer. This has left us is a dispute which we are confident in winning going to small claims. This is a long processes and in the mean time we have a car without a engine. We do still have the shell of the car. Does anyone know if the motor insurance company would pay out if we put a claim in? Any help would be great. Regards
  10. Hello again, Yet again something absolutely stupid has happened to me. My car has been stolen, but it couldn't be that simple. I have a red Alfa Romeo, SORN and uninsured, I took the engine out of it an transplanted it in my car, and took a few other bits and bats so it was just a rolling shell full of junk (became our skip as we knew we were getting rid). We towed it to the local scrap yard this morning (on an A frame which wasn't really legal). When we got to the gates, we realised we had forgot the V5. So unhooked the car, drove home and got it. When we got back to the scrap yard they were closed and the car was gone. It has no engine so it cant have been drove and the sod was heavy, on space saver wheels and with partially seized brakes so couldnt have been pushed. You can see the full scrap yard and it isnt in there, what do I do? It was towed illegally by my friend so I dont want him to get in trouble if they see him on CCTV. We also technically abandoned it to get the V5 so dont want the 2.5k fine for abandoning a vehicle. But I also dont want it to crop up a few months down the line when its found burned out, or dumped somewhere. So I cant really report it stolen can I? Also what do I do, just keep sorning it every year??
  11. Hopefully an easy question. Work in building trade...took some power tools to work as Site agent wanted to do some snagging. Happy to help out..until I find power tools have been stolen (only about 6 people work on the site),company who is Building the site said its not there problem as they were not used as part of my job and tough titty. Its my understanding as they were locked in a container with site agent having the key,the firm doing the building has a responsibility for the safe keeping..?
  12. Hello, I privately rent my house thought a letting agent and told them on their last inspection last month that the lock on our garage was broken and the goods in side were not secure, the garage is not attached to the house but about 30mts from the house. we moved everything we possible could from out there to the house but could not fit in all my sons expensive fishing gear as the rods were too long and a moped (for obvious reasons although it had a lock on ) About 5 month ago we had stuff stolen from our garden, about £1500 worth of profession fishing gear that was soaking wet and had been propped up against our patio doors to dry out, they were there for all of half an hour before being stolen , we have a 6 foot fence and also a gate that locks. so this was why I was anxious the landlord fixed the garage asap. As to if the letting agent passed this on to our landlord I do not know. Am I wrong in thinking that the landlord has a responsibility to repair and make secure the garage ??? I feel he should compensate for our loss from the garage this time......we claimed on insurance for the theft last time as I guess we were responsible for leaving out even though the garden was secure. Any advice is appreciated. I am thinking they will keep coming back so am in the process of looking for another house and I can't sleep well because of the worry and anxiety.
  13. My sons bike got stolen, police have found it and sent letter for collection, what are the fees as I don't know if it is worth getting back, if they keep it what will they charge him. he Thanks Mashmallow
  14. Mobile phone users will be protected from massive bills when their devices are stolen after five operators agreed to introduce a £100 "liability cap". EE, O2, Three, Virgin Media and Vodafone have signed up to the measure. Some customers have faced charges of thousands of pounds because of usage by thieves. The cap will be activated when a phone is reported lost or stolen within 24 hours of going missing. The government said it had secured a deal with "real benefits". The Citizens Advice Bureau (CAB) said the measures would bring "much-needed relief" to consumers targeted by phone fraudsters. http://www.bbc.co.uk/news/uk-32005851
  15. My son bought a motorcycle without a V5, but with an index number, about eight weeks ago. He applied for and received a V5 about three weeks ago. The police called today and said the bike was stolen, and they took it away. Is this lawful and does my son have any recourse for his loss. The bike was bought on ebay. Regards Paul.
  16. Stolen mobiles are still causing victims "shock bills", in spite of government promises to cap call charges, Citizens Advice has said. The watchdog said consumers have faced charges of up to £23,000 each, after thieves used their phones. A year ago the culture secretary, then Maria Miller, promised that such charges would be capped at £50 by the Spring of 2014. The government said it was waiting for the industry to agree the details. Citizens Advice claimed as many as 160,000 people a year are hit by high call charges, following the theft of a mobile phone or a SIM card. http://www.bbc.co.uk/news/business-30429347
  17. While I was withdrawing money from ATM, Suddenly two persons came from my back side and one of them cancelled my transaction and I asked why you are cancelling my transaction. He replied that This ATM is not working and the other guy also said the same. I thought ATM is not working and my card has been stuck in the machine. Immediately I have called bank and got to know from customer care representative that some dispute transactions worth 2500£ (300£ refunded by bank as they withdrawn this amount at ATM) were made on my card and I have cancelled my card. I went to Local police station and suggested to report in actionafraud.police.uk and suggested to wait till the bank response. I am really worrying whether the bank will refund my money for these disputed transactions? OR do I need to go for Police/Court?
  18. I've seen some posts on stolen phones abroad and massive bills. Please help someone... My scenario: I had my phone stolen in Spain and some criminal gang used it to make 369 phone calls (sometimes simultaneously) to Serbian premium numbers before I was able to report it stolen. This has left me with a 6.2k bill which I received on 16 Oct (the calls were made on 27/28 Sep). Not surprisingly this freaked my out as when I reported it stolen the rep told me that there was no suspicious activity on the account. I immediately called Vodafone and the rep I spoke to advised that this was obviously fraudulent activity and that he would have the charges reversed. I received multiple assurances that I wouldn't be charged and that he would send me a confirmation email (he wanted to send a text, but I wanted it in writing). Phew, I thought! No email for a few days and so I called back on 20 Oct to find out what was going on and boy oh boy had their attitude changed. Not only had they refused to acknowledge the contents of my prior call but also refused to acknowledge that any type of fraud had taken place at all. The "you are liable for all calls up until reported stolen" line was being regurgitated at will. The calls over the last few days were basically me pleading with them to explain how they did not notice such high call volumes and take no action whatsoever. I had made 12 voice calls in the whole of September, but 369 calls over a 30 hour window didn't raise any flags?!? I was told repeatedly it takes more than 24 hours for the systems to update. Then the breakthrough that exposes this myth of "not knowing" they seem to perpetuate. I kept referring to the incident as a fraud and one of the many reps I had spoken to replied (prob out of frustration), "it's not fraud, your account was checked on the night of 27 Sep at 23:40 (12 hours after the calls began) due to suspicious activity and it was decided that no fraud was taking place". This was re-confirmed by a supervisor 3 hours ago. In other words, they have the technology to identify suspicious activity, they just don't feel like acting on it. When I pushed the supervisor on the duty Vodafone has to assist or act in the customer's interest when this type of activity is occurring I got a response that pretty much sums up their whole attitude, "Sir, show me where in our T&C's it states that we should act in the manner you are describing". Now the threats of debt collectors and credit scores have started. The only thing they said they would do for me is offer a payment plan over 6 months (as this was an exceptional case). I find myself moving between anger and anxiety constantly now... How do I fix this??? I'm so close to having a deposit to buy a flat after years of saving. This whole episode looks like ruining that dream...
  19. About 1 year ago in April 2013 I took out a contract for an Orange iPhone 5 for about £42 a month. After couple days or I decided I did not want to use the contract and wanted to return the phone etc. My girlfriend at the time offered to pay for the contract and use the phone so I didn't have to return it. Now about 1-2 months ago she decided to end our relationship and therefore would not be paying the bill anymore which is understandable. Here comes the problem, I have asked for the phone and sim card which are in my name to be returned only to find out she's sold the phone.. and not wanting anything to do with it anymore...can i do anything about this i.e call the police or something? The sim-card is still with her which I have now got blocked via ringing up Orange.... Just wondering what my options are? Her dad has said if I contact the police regarding the matter he will put a counter claim in or something? :/
  20. Hi, I'm desperate for some help please with an issue with Vodafone. Summary of details: My son thought he's misplaced his phone on the 9th May whilst in Barcelona, by late Sunday he realised he'd either lost it or had it stolen He flew back to the UK late Sunday and was on the road back to his base to take part in a military exercise (we have retained the flight confirmation as evidence of his movements and have confirmation of the exercise) He asked his partner to report the loss and have the phone blocked which she did Sadly she had recently had a 3rd miscarriage was undergoing medical treatment as a result and so she reported the loss to Vodafone on Tuesday 13th May i.e. the following morning/day At no time during the call to block the phone did Vodafone advise her about any fraudulent calls and she heard nothing else from them until she called on the 5th June to request proof of purchase and blocking for an insurance claim when they told her about the forthcoming bill of £2,228 She explained the phone had been stolen and initially was told she had to go into a Vodafone shop and it would sorted. This was followed by a call from Egypt saying that this wasn't the case and they had to pay and my son should have been more careful She became very distressed and asked me to help as she was going back to hospital the following day and was completely overwhelmed by everything My sons partner has had a contract with Vodafone for 12 years, 4,380 days, has always paid her bills on time and has demonstrated loyalty and reliability many times over the years. This is further demonstrated by the fact that she's paid £300 off the bill on the due date as she wanted to pay for their usage and so over estimated this just to be sure Headlines surrounding this case: Vodafone insist the bill has to be paid regardless of the extremely extenuating circumstances around reporting the loss of the phone or the loyalty demonstrated over the last 12 years The Directors' Office advised that it wouldn't be fair to their other customers to waive/apply goodwill and that all roaming charges must be paid. Comment: Having done a lot of research, this is totally incorrect and I can offer other similar cases where all charges have been dropped, see: Post from Mcbainhaydon to name but one. I can provide further links to cases and national newspaper articles on request Vodafone advised they don't always get data for usage overseas straightaway and so can't always see unusual behaviour. Comment: The Euro Passport, which my son has opted into give customers the opportunity to use their UK Plan whilst in Europe. If a customer exceeds this, Vodafone contact them via text to tell them. This means they can see the usage and have the ability to stop unusual behaviour as indeed the banks do. Note: 406 calls were made fm Barcelona, varying in call length and dialled in rapid succession with a country code of Estonia, resulting in £1,850 call charges. My son's normal usage is around £26 per month per Vodafone The main account holder is my sons partner, who simply added a second phone last year for my son. Vodafone have confirmed they sent my son a text (which he didn't see of course) to alert him about exceeding his UK Plan but they don't email the main account holder. Comment: The contract is up at the end of July but Vodafone won't release the PAC code whilst there is still an outstanding balance insisting this is 'one account'. If this is the case and it is 'one account', why didn't they alert the main account holder with the 'exceeding usage' text as well? If they did this as a matter of course to customers/businesses with multiple handsets/users, then customers who haven't realised they've either lost or had their phone stolen wouldn't be as vulnerable and it would save Vodafone a fortune in fighting with their customers As I write, the £300 which my sons partner has paid, on the due date, for their over estimated usage is currently 'sitting' at the door of Vodafone as confirmed by her bank. Comments: Why? And why hasn't this gesture being recognised by Vodafone? Headlines: Customer Service: Despite multiple calls to them and the promise of a call from a manager within 48/72 hours, it took them a staggering 264 hours to get back to me, telling me they were dealing with a large backlog. Comments: They could easily have reset my expectation by sending me a quick email, it could be an automated process and would save the Domino Effect occurring and Vodafone a great deal of time, money and resource trying to deal with customers calling back to see where their calls are, not to mention making a bad and stressful situation worse The Director's Office advised their Escalation Process is for the intention of determining whether a case can be placed in 'deadlock' which means you have 30 days to prove your case or face financial ruin. Comments: The Escalation Process is for the purpose of a fair review by a more senior person and used in order to try and settle any dispute. In our case, I was told that he would be escalated but and I quote 'It won't change the outcome…' The manager it was escalated to was the same grade as the original manager and so unlikely to have the authority or the appetite to over ride a colleagues decision The Directors' Office have told me that if I contact them again, they may not answer me. Comments: I emailed the CEO, had a quick response saying his Directors' Office would call me within 24 hrs, which they did. They advised the case remained closed, they weren't prepared to review it. I asked about the poor level of service, the response was that he didn't know the case, wasn't prepared to look at it and it remained closed. I strongly suspect all emails to the CEO go directly into the Directors' Office, hence a quick call back, and the fact the CEO didn't answer my second email and this was before the agent told me he might not! Not exactly the behaviour of a CEO is it… Having requested proof of purchase and blocking for the insurance claim on the 5th June, Vodafone emailed last week to say the handset remained unblocked. Comments: Proof of purchase has been requested 3 times in writing, we have this now, proof of blocking had been requested 5 times and this is still outstanding and so any insurance claim is void Thought it only fair to let Vodafone have a word about their values: Our values We’re obsessed with giving exceptional customer service. We’re hands-on, positive and always looking for fresh ways to deliver. The essence of who we are underpins our values. And by listening to our people, we've found that three things sum up what we're all about: Comments: Really? Where is the evidence of this? Speed – we’re focused on bringing innovative new products and services onto the market quickly - comment: How about sorting out the many issues surround phone thefts, installing an alert system which gives customers EVERY opportunity to help themselves and YOU? Simplicity – we make things easy for our customers, partners and colleagues: Comments: 264 hours for a call back wasn't easy. Speaking to the Directors' Office isn't easy. This department should be the customer service flag ship of Vodafone, there to help their company AND their customers. Instead it feels more like a toxic zone. What's bizarre is that they share all of their negative approaches with customers, they don't even bother to try and dress it up Trust – we’re reliable and transparent to deal with: Comments, the true measure of a company is how they react when a customer has a problem. The definition of reliable is: consistently good in quality or performance: able to be trusted. Something has gone badly wrong within the Vodafone empire, they are neither reliable or transparent as is evident from all of the above. We're currently awaiting the full record of notes and calls, both incoming and outgoing but have been told that they usually only provide outgoing calls and they don't record ALL calls, really? How convenient is that. Luckily I have a full log/record of them, with dates and names etc., As my mother used to say, if you want something doing, do it yourself! This is genuine case, we have the evidence to prove movements etc., My son is in the military and with his partner is just trying to make his way, do his bit and live a good life. They now face financial ruin for the foreseeable future due to something which Vodafone could have helped them with, both from the perspective of installing an early warning system for all customers as mentioned, and also in the way they train their agents to deal with their customers when there is a problem. They are full of contractions as you'll see from their values and lack any sort of empathy for their customers. I accept that in an ideal world customers will let Vodafone know as soon as their phone are lost or stolen, but here is the point, often they don't realise until some low life has taken advantage. This makes customers very vulnerable to both theft and it seems Vodafone. Finally, I have a suggestion for a new tagline for Vodafone which reads: Vodafone: Getting to customers with solutions before they get to us with a problem… Ofcourse this would mean sorting out their systems and service levels and given that I've read similar issues going back to 2010, one wonders if this is just another not spoken about lucrative arm of the Vodafone Empire? Any help or suggestions greatly received. reading other forums and posts, the Vodafone Web Team have been very helpful to other customers with similar cases. Can they perhaps help us finally? Thanks in advance, Peopod
  21. Hi, this is on behalf of my daughter. She's travelling through Africa so doesn't have the means to post herself. She is with a British, ABTA bonded agent travelling with a group where they are all in a truck and camp at night. The usual routine was to leave the majority of her money and cards in the truck's safe and have a small amount plus one card on her. The truck had to go for servicing so unable to store it safely, she had the full contents on her. She went to bed, having left the wallet on the table where she was staying. Obviously it had gone. She has a report from the police. Where she was staying don't want to know and the tour leader has been less than helpful. Do you think she has a case against the tour operator, considering the safe wasn't available? She has lost £760 cash. She had that amount because she didn't know when she might find a bank as these stops only accept cash. The tour lasts three weeks. I had also been out to visit her and had given her my cash before returning home. Any hope do you think?
  22. my neighbour is getting deliveries of stolen metal from the area i live in and is stacking the stolen metal in his garden on a daily basis. Several times a week a van comes which takes this metal taken away to be sold on. there is a large field behind my neighbours house so most of the stolen metal is delivered across the field under the cover of the field and trees straight into the neighbours back garden and stacked up and sold on. the neighbours are responsible for many break ins in the area...they have 2 or 3 familes in the same street who are all in it together. They broke into the house next door and stole all the copper piping in the house - stripped the house bare. The poor elderly lady whose house it was was on holiday at the and came back devasted. It effected her health so bad, she was scared in her own home and is now in a nursing home knowing her neighbours broke into the home. The home is for sale and the neighbours have broken into the home around the back and gone in through the patio door and stripped the home bare of all metal again. what can be done to stop this activity from happening...the neighbours are renting the house from a private landlord and the landlord is aware of what is happening but allows it to happen. what steps can i take?
  23. Hello all, last week my car was stolen from my driveway, my keys where on me, (spare locked away in house) i was out from Saturday evening until Sunday afternoon, coming back home i noticed my car was not there. i was thinking that it most probably was towed via a van, however the police said they saw it on ONE camera the Saturday night (after id already left the house" . so i am wondering how they've done it and I've read some horror stories on here and on-line where insurers wont pay out because they say you cant drive the car without the proper key. this is causing me a lot of stress as the thought of not getting my car back or not getting paid out is really getting to me. i have had no further update from the police and the insurance company are awaiting my documents and keys. the car is a Honda civic type r (2010) and the insurer is Admiral. i have no problems in the past, no claims, no criminal record nothing at all but the stories i have read on the internet are scary to say the least. please advice or help
  24. Several months ago my father-in-laws broken and no longer used mobile phone was stolen. As the sim was still active a large bill was ran up by the thief and his associates. The police were informed and an individual confessed to running up the bill. Despite the confession and this being an open police case Vodafone are still perusing my father-in-law for the bill and have passed the debt to a debt collection agency. Can anyone please offer advice or help with this issue?
  25. The details of more than 1m customers of Orange have been stolen by hackers in the second such breach in just three months at France’s largest telecoms group. In the latest phishing [problem] to hit the telecoms provider in a year, 1.3 million users have had their data swiped, including email addresses, phone numbers and dates of birth. http://www.ft.com/cms/s/0/042ee31c-d5f4-11e3-a017-00144feabdc0.html#axzz31gT8bJQt
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