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  1. Hi there guys, came across this forum while looking for help with a growing problem. Very long story, but will try to summarise: I've been in debt for a *very* long time - never let a messed up 18 year old have a full-time job, they'll still be paying off that debt into their 30s... as I've found out the hard way. Contract ended, I couldn't find another f/t job and fell into arrears. Been drifting from p/t job to p/t job ever since, when I haven't been on the dole, that is. When I realised (or rather, accepted) that I needed help (in early twenties), I followed advice from the CAB and have been with the CCCS ever since. I've also struggled with depression for a long time. This hit breaking point a few months ago, where I finally accepted that I'm not fit for work, and am now claiming ESA. Being in debt for what is now 15 years hasn't helped my mental health in the slightest, and with no end in sight I decided a DRO was now my best option. I went through the online application about the same time that I filed my claim for ESA (about July this year). Got the application pack, including the list of things I needed to send off with my form. Credit report, check. Proof of income, check. Statement of accounts from *all* creditors.. this is where I'm having problems. I got 2 (out of 4) just from printing online statements (all necessary info is there). To get the last 2 I sent out letters - found a good template to use online. BoS responded fairly quickly. The other is Arrow Global, allegedly - although in their notice of assignment they say to contact AIC. So I sent off the letter to the address I was given. I've learned to be patient when expecting replies, so allowed them a month. During that time I was waiting on Experian (they'd sent a request for more info while I was away, so after posting that off I was waiting for a reply), so I was in no rush. Once that had passed, I checked over AG's letter again - and realised I may have used the wrong reference number (there were 2?!). So I sent off another one, this time with the right number. Experian sent me the report I'd requested, but I was still waiting for AIC. I was getting pretty POed by this point, especially with CCCS nagging for the paperwork. I had to explain the position to them while deciding it was time for a phone call. The only thing was, AG had sent a couple of letters before - one trying to trace me (despite my informing all creditors of both change of address *and* name) - I'd called them once before just to confirm I was the right person, and could they please update my name change on their records. For some reason they said they couldn't - and proved the point when they sent a notice of assignment. Both letters said to contact AIC with any queries, but both gave different phone numbers. After failing to get through on one, I tried the other. Well, I got through with not much difficulty. I gave the reference number on the letter, only to be told it wasn't working with their system. They then took my details, which was problematic in itself as I tried previous and current addresses, and names. Finally the guy found my details - and said I was in the wrong department, please hold while I transfer you. Okay, fine, I thought, until the same happened again. I managed once to explain I needed a statement of account, but after they tried it a third time, I voiced my protest. They said they'd call back once they found out which dept. I needed. Did they hell! Tried calling the day after, couldn't get through at all. Now fuming, I pondered what I was now meant to do - call the CCCS? File a complaint? While checking things out online, I found a mailing address for AG in Manchester (I think), and sent *them* the request, telling them I'd tried the details they gave, but since they were unhelpful maybe they could help. In the meantime I started college - my hope of getting a decent career for a change, and to aid recovery. It's been about a week now since I sent off that letter. Predictably (from what I've read), I have still yet to hear from them. In the meantime I have a nearly-complete initial application for DRO to post off, and waiting on this *one* last thing is infuriating. CCCS advised me to close down my DMP while applying for this, so only a few days ago I had a call from Natwest, another of my creditors - which has been stressful in itself since all the time they've been part of my DMP, they've still been charging interest, making my payments nothing more than a drop in the ocean. But that's another story. Fact remains, none of my others are getting paid, apart from the CCJ. This is all really starting to p* me off. The reason I applied for a DRO in the first place was to get one more weight off my shoulders and move on with my life. I'm starting to feel that AG/AIC are either stalling deliberately, or they're just a load of incompetents who don't read their post. Or lose it. From what I've read on here, I'm fast losing hope of ever getting that elusive statement from them. This has dragged on for months now - what else can I do?
  2. Hi, I was chased by a company called Link Financial last year for a debt I owe. The debt was an old bank account overdraft that was withdrawn unexpectedley when the banks got jittery in 2006. I ended up getting a default on my credit profile and it is due to expire in November this year. Up until last year I did nothing with the debt until it came to a DCA called Link Financial. I decided then to start getting rid of it and told Link I would pay £30 p/m via standing order and not one of their direct debits. I've paid this without fail for the past 12 months. Link Financial have called me a couple of weeks back to make me an offer to settle the debt at a lower level in one payment. I said as much as I would like to I could not afford it at that time. They then asked me to answer some questions about my financial status, this got my back up and I said I did not want to do that ... at this point this company's representative got quite nasty on the phone and I sensed she was trying to wind me up which I did not fall into. They have now sent me a form to fill with my financial circumstances which I have not yet filled and really do not want to. Do they have any legal standing to request this info given the fact I agreed to pay £30 p/m a year ago and have continued to do so. Are they just getting jittery knowing the debt is exempt come November. Can I keep refusing to give this info without breaking any law? I want to pay ths debt off but I am not doing it by being bullied or what is starting to appear as harrasment by phone. I would be gratefull for any advice. Many Thanks
  3. The question is - When attempting to negotiate with a Bank/DCA/Solicitor/Court etc regarding amount you an afford to pay off a debt, should any benefits you are in receipt of be included in your Income figures ? The reason for seeking clarification is that whilst it is illegal for benefits to by taken at 'source' by virtue of having them directed straight to a Creditor, is it then also illegal for them to be taken into consideration as valid Income to pay a debt when included in an I/E Statement ? Logic would say that if the benefit/s are not allowed to be re-directed (because they are the entitlement of the recipient) then should they still be allowed to be redirected after they have been paid into your Bank account , by virtue of the fact any surplus shown on an I/E statement might be entirely made up of the Benefits paid in. ?
  4. Hi everyone. I have cabot chasing me for £750 from a Citi credit card and I have no idea of where it has come from. they would not give me any details, so I have reported them to the FO, but they say that Cabots records show that i paid money up to 2009. I have asked Cabot for proof (signed agreements etc) but they have ignored me. They have even ignored letters that I sent saying that i have lived at my present address for over 6yrs and never seem anything to with Citi until they started writing to me 18 months ago. The FO have just sent me a statement from Citi which cabot sent them as "Proof" but it looks like my grandson could have done it and it also has my parents address (I haven't lived there for 28yrs!!). The FO are saying that unless i have any other proof that it is not my debt then the won't stop them bothering me. I did have some paperwork from debts from my 1st marriage but they went a long time ago so i can't even check through them. I did pay off a couple early and got a discount. I know that Cabot buy these things in bulk and i am worried that one of these has found its way to them. There is nothing on my credit file about this at all. Cabot say that they have the account number that monthly payments were made by but haven't shown them. Does anyone have a copy of a 2004 citi statement this i could see please? I am at a loss for what to do as i don't really want to just hand over £750 regards JB
  5. Hi all, Wonder if anyone could shed a bit of light on this situation My in laws, who are in their 60's, have a washing machine from Brighthouse, which they have had for about 3 years. They have never had an annual statement in the 3 years and when they asked their local store they were fobbed off with excuses. Does anyone know how they would go about getting one of these that would cover from the period they got the washing machine til now as they have been told that the machine wont be paid off until a week before christmas which we think it longer than what it should be. They have also had a tv and a touchscreen pc in previous years, the tv went back because they missed a payment and the pc was a joke, it broke, was returned three times each time with another pc that was clearly broken and during this time they were advised not to pay as they didnt have the pc. They were told that they would only be entitled to a new working pc if they signed a new agreement with them which they didn't. With all of these items they had OSC and DLC, where do they stand with these as the have occasionally fell behind with payments and have continued to pay they're weekly payment which included these covers? Thank You
  6. Customer Update Many customers should continue to see an improved position on their accounts today, with account transactions continuing to update. We now expect that next week (commencing 9 July) will be the final week of any significant delays for Ulster Bank customers. We expect gradual, but significant and noticeable improvements throughout the remainder of this week and next. It is our expectation that by the week of the 16 July the vast majority of customers will return to a normal service. There may be some final reconciliations required to customers' accounts.We will provide updates daily on our progress. You can find out more by reading the latest media statement from RBS Group. We know this disruption to our customers is unacceptable and we're committed to doing all we can to help as many of our customers as possible. 42 of our branches will have extended opening hours from 9.30am to 7pm until Friday 6 July. . To help us facilitate your requests, please bring photographic identification and your account details (account number and sort code) . Please bring your payslip if the balance does not reflect any salary payments. We have also doubled the number of staff available in our call centres. Our dedicated help desk is open 8am to 10pm to take your call on 0800 231232. If you are calling from abroad please call +4428 90843556. We confirm that no customer will be permanently out of pocket and there should be no adverse impact on customers' credit ratings as a result of this incident. We will continue to post daily updates here. Follow us on Twitter @ulsterbankgroup Key Questions on Customers' Minds How can I access cash? If your balance does not reflect up to date payments due into your account, please come to any Ulster Bank branch with your photographic ID and your account details. Please bring your payslip if the balance does not reflect any salary payments. Ulster Bank credit card holders may also use their card for cash withdrawals from an ATM; no cash advance fee or interest will be charged for using this service provided the amount withdrawn is repaid within one month of the withdrawal. What is the situation with lodgements made to my account? Electronic payments are being received into accounts but they are delayed. If your salary, pension or welfare payment was due to be paid into your account before Thursday 21st June, this is now in your account balance. If you were due to receive your salary via an electronic payment between Thursday 21st and Friday 29th June this may not yet be in your account. Lodgements of cash or cheques made over our branch counters from Wednesday 20th June are receipted but have yet to be credited to customers' accounts and will be credited as we clear the backlog. What about my direct debit, will it be paid? Direct Debits that were received between 21st of June and 3rd of July will be paid; however, you may not see these reflected in your account until our systems have been fully restored. Direct Debits up to 20 June have been processed as normal. You may wish to let the beneficiary know that there is a delay. We understand that customers are concerned they might get disconnected from a utility or service provider if their account is not paid. We would like to reassure our customers and those of other banks, that we are working with other banks, service providers, insurance and utility companies to make sure that, as a result of this issue, customers will not be without their services, will not be permanently out of pocket and will not have their credit record affected. Is Anytime internet and mobile banking operational? Yes, our internet banking and mobile services are available to allow you to view your accounts, make transfers and pay bills. Please note that you will only be able to make transfers and pay bills on Anytime internet or mobile banking up to the stated balance which may not be up to date. As we update our systems there may be times when the service is temporarily unavailable; if this happens please try again later. Please remember we will never contact you to ask you for your PIN or password. We have suspended our text balance service while we resolve this issue.
  7. Follows an investigation by the OFT into 3 high Street electrical retailers http://www.oft.gov.uk/news-and-updates/press/2012/53-12
  8. Follows an investigation by the OFT http://www.oft.gov.uk/news-and-updates/press/2012/53-12
  9. Hi Im hoping someone can give me some advice please after 2 days of arguements with a ex I have recently had my Derbyshire Building Society statement sent to a wrong address which unfortunately was a ex and my childs mum. I havent lived with this person for 9 years and have had at least 6 previous addresses. I use this account frequently and the last thing I need is for this ex to have any information and also me being accused of using her address! I changed my address in may and have received a statement to my address on the 29th May. My ex has recieved my annual statement dated June!! How can they send it to her address, I have never lived there and have no connection besides my son with her!! In all honesty I am fuming and just when things had calmed down between us this as flared up big time! I dont see how they can send it to her of all people and if hadnt seen it with my own eyes wouldnt of believed her. I had to have ID to even change my address so how the hell can it be changed without this? Pls Help before I go in all guns blazing
  10. As published by BIS in May,the codes will include; a good practice customer charter explaining how the loan works and the costs involved; a commitment to inform customers three days before money is withdrawn; increased transparency about loan repayment so that consumers can make informed decisions and are not surprised by hidden payments; more help for customers in financial difficulty by freezing charges and interest; robust credit and affordability assessments to ensure loans are suitable for the customer’s situation; and effective compliance monitoring by the Trade Associations to root out poor practice in the industry. 1. A Good Practice Customer Charter to be published by 25 July 2012 setting out in a clear, concise and user-friendly format what customers of payday and other short-term loans should expect from their lender. This Charter will: · highlight lenders’ key commitments to customers, including clear information about how the loan works, the price per £100 borrowed as well as the APR, and charges for extending the term of the loan (‘rolling over’) and default; · explain how lenders will communicate with customers and how customers can contact them; · explain how they assess if customers can afford a loan; · explain how to complain if there is a problem and signpost customers to sources of free and independent debt advice and relevant helplines; · sit along with each trade association’s individual Codes and be easily accessible via lenders’ websites or at business premises. 2. Increased transparency about loan repayments to help consumers make better informed decisions and making sure that continuous payment authority is not used inappropriately for those in financial difficulty. Lenders have committed to: · only extend (‘rollover’) the term of their loan at the specific request of the customer and after reminding the customer of the risks of extending a short term loan; · provide consumers with a clear explanation of how continuous payment authority works and how payments will be deducted from their bank accounts. This will help consumers decide whether this type of repayment is acceptable to them before they take out the loan; · set out consumers’ rights to cancel a continuous payment authority before they take out a loan, reminding them that if they cancel they will still owe any outstanding debt and the need to provide an alternative method of payment on the due date to avoid going into default; · always pre-notify consumers by email, text, letter or phone at least three days[1] in advance before attempting to recover repayment using continuous payment authority on the due date. This notice will encourage customers to contact the lender if they are in financial difficulties and cannot repay; · Where customers have failed to make repayment on the due date, send further regular reminders to customers when a continuous payment authority is being used, providing a contact point for the customer if they are experiencing repayment problems; · Repay any amounts recovered by the continuous payment authority if the customer is in financial difficulty. 3. More help for customers in financial difficulty: Lenders have committed to: · freeze charges and interest if a reasonable repayment plan can be agreed, or after a maximum of 60 days of non-payment; · engage sympathetically and positively with the customer and split the loan into realistic repayments to be repaid over a longer period, where appropriate; · provide customers with a ‘breathing space’ of 30 to 60 days where they are making a genuine effort to agree a repayment plan. 4. Robust credit assessments: Lenders have committed to: · undertake sound, proper and appropriate affordability assessments and credit vetting as part of each loan application and before the term of a loan is extended (‘rollover’); · check the suitability of the loan given the customer’s situation · remind the customer that the loan is only suitable for borrowing over a short-term and not over a longer-term. 5. Effective compliance monitoring of members by their trade associations to ensure improved self-regulation and root out poor practice in the payday and short-term markets. The trade associations have committed to: · meaningful and enforceable sanctions in their Codes (up to and including expulsion from membership for serious non-compliance) · delivering rigorous internal complaints procedures; · taking a proactive approach to monitoring compliance with their codes and regular meetings with the OFT to discuss areas of concern in the market. · undertake a review of the effectiveness of these changes to the Codes 12 months after they come into effect and in light of the OFT’s current study of the market and publish the findings. Definition: Payday and other short-term loans include an agreement where you can borrow a small amount of money (usually between £50 and £800) and repay the loan over a short period (typically one or two months). [1] Where contact is being made by telephone, this timeframe will be influenced by the customer actually receiving the call. Full details;http://news.bis.gov.uk/Press-Releases/Better-help-for-consumers-in-financial-difficulty-from-payday-loans-67a77.aspx
  11. Hi, If I want to disclose / use a witness statement from a non-english speaker, do I (or can I) need to translate it myself (I can speak this language fluently), or do I need to submit the statement in a foreign language, and the court has to translate? Will the court then send the statement translated to the defendant? Thanks
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