Exactly same situation. Starbucks Stansted refused to deal with my case.

Hello, I had exactly the same problem. Parked at Southgate Park Stansted, went to McDonalds then got a parking charge letter. I stupidly appealed it and therefore revealed myself as the driver, and the appeal was of course rejected. However the PCN letter came well after 2 weeks from when I parked there. Is this good grounds to appeal to POPLA? Hello, I've been issued with a parking charge notice by MET for parking at Southgate Park Stansted. The parking bays looked like they were there for the adjacent restaurants (McDonalds and Starbucks) I went to McDonalds, left after 12 minutes, 26 days later got a parking charge letter. Apparently I was not allowed to leave the car park on foot while I was parking there, and because I strayed more than 50 feet from the car I must now pay the charge. No obvious signs stating this, not something I would ever expect. I stupidly appealed it and therefore revealed myself as the driver, and the appeal was of course rejected. However the PCN letter came well after 2 weeks from when I parked there. Is this good grounds to appeal to POPLA.

hi Hopefully someone will be able to point me in the right direction. I received a penalty notice today as the registered keeper for "Vehicle left in Southgate car park and occupants left Southgate park premises." Basically a friend borrowed my car parked in this carpark but went to the Macdonald's which apparently is not on the premises! For PCN's received through the post [ANPR camera capture] please answer the following questions. 1 Date of the infringement 26th July 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 24th August 2018 3 Date received 28th August 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] No Have you had a response? [Y/N?] post it up 7 Who is the parking company? MET parking services 8. Where exactly [carpark name and town] Southgate Park, Stansted (Retail site at Stansted airport shared between McDonalds, Starbucks and two other food venues) For either option, does it say which appeals body they operate under. BPA There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here copy the windscreen or ANPR section to your thread and answer the questions...

1 Date of the infringement 19th June 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 12th July 2018 3 Date received 14th July 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] N 5 Is there any photographic evidence of the event? Yes, ANPR capture of rear VRM leaving car park and several CCTV stills of people walking out of the car park 6 Have you appealed? {y/n?] post up your appeal] No but have one planned, essentially confirming that without prejudice the keeper has received their NTK, cannot recall the driver on that day and as there was no NTD left on the windscreen, assume they must be relying on S9 POFA to recover their charge from the keeper, however as they are outside the 14 day requirement within law this is not going to prove successful. Have you had a response? [Y/N?] post it up N, Will edit when recieved 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] (364) Southgate Park, Stansted, CM24 1PY For either option, does it say which appeals body they operate under. BPA Met R.pdf

Good morning, I hope that you are able to assist with a parking charge issue notice that I believe has been unfairly issued. Apparently the reason for issue is that the driver left the premises (Code SPC) in that they walked 50 feet to a McDonalds on the same site. The signage is one of 4 that are used on the same site, all look the same except with different terms and conditions. The "evidence" in this case is still images from a CCTV system. The area referred to on the signage is not clear. [ANPR camera capture] please answer the following questions. 1 Date of the infringement 29th December 2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 7th February 2018 3 Date received Arrived in post yesterday AM 12th February 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] NO 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] NO Have you had a response? [Y/N?] post it up 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] Southgate Park, Stansted (Retail site at Stansted airport shared between McDonalds, Starbucks and two other food venues) For either option, does it say which appeals body they operate under. Mentions POPLA if appeal received within 28 days There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here None - First contact is wth the notice to keeper. I would be grateful of any advice that you could offer. Regards

I booked disability assistance in Stansted Airport. The driver and his colleague of the disability vehicle taking disabled passengers from the plane to the airport building acted unprofessional and reckless. When the car started driving (and speeding!), the driver left the door opened right next to where an elderly passenger sat, she was petrified. After some commotion the car stopped and they closed the door. Then the car started speeding again and then suddenly braked throwing me to the floor, I was wearing a spinal brace at the time. They were saying they drove into a chain that was supposed to have a sign on it and it didn’t, trying to justify that it wasn’t the driver’s fault (although, had they not been speeding, I believe they would've seen the chain and even if they had to break I would not have fallen). Despite the incident, I was not allowed a doctor, any medical help, not even a first aid box for a plaster, etc. When I asked to speak to a manager, I was told the manager wasn’t there. I wanted to log a complaint, but they wouldn’t allow me in any way to record the incident, for various reasons they made up. Absolutely everything was refused, apart from a glass of water. I was travelling alone, and I remember severely shaking at one point. All of this should be on CCTVs. I had refused to leave the airport until a complaint/incident was logged and a first aid box was given. The guy said there were no first aid boxes around, or to that effect, and there was nowhere to log the incident or complaint. As I refused to leave, he then paraded me around the airport in the wheelchair while he (non-enthusiastically) kept asking random employees for a plaster and how to log this incident, this took a long time and it was obvious he was trying to get me tired of this so I would drop everything and leave. It was a humiliation of the first order and I can’t begin to express how stressful this was. In the end, I wasn’t’ going to leave the airport, so he had no choice but to get me a plaster, which he found on a colleague, and apparently logged a report on their computer in the disability office. Still, I wasn’t allowed a copy of the report or a reference number. I was assured that someone would contact me about this. No one ever contacted me. As the result of this incident and how I was dragged around the airport my prebooked transport was already gone. This was not a difficult hour of the night and the airport would not help me with getting home. I had money for a bus that went to Victoria station in London, so I got that, but I have a huge memory blank of how I got home that night, I think I was so stressed or in shock I have a memory loss. For many months I was so stressed about this incident that I couldn’t even fly to my cousin’s wedding in Europe. I couldn’t face contacting Stansted airport to chase up this incident either as when I would think about it I would go breathless and my heart would go into palpitations and out of rhythm (I have a medical heart condition). Some months later, when I could get myself to do it, I wrote to Stansted airport to find out about that complaint someone was supposed to get back to me about. I learnt I was mislead in the airport and there was no complaint on the system. Then I sent them a fresh complaint by email, they accepted everything that happened, but blamed me for it as apparently it was my fault I didn’t put a seat belt on in the disability vehicle. (Note: as a result of my heart condition I often feel dizzy and faint so I can easily overlook things like seatbelts. I book special assistance in the airport to help me physically with basic things like mobility and seatbelts. I don’t understand why this is my fault). The complaint was also not accepted properly because I emailed them just over 6 months after the incident (-apparently what I logged in Stansted airport was an incident not a complaint – a technicality I didn't know about, and apparently I had 6 months to log a complaint – another technicality no one told me about). I felt like I was a victim of some sort of Stansted airport mafia. I found it impossible to complaint to Stansted airport. What can I do about this please? Is there anywhere else I can take my complaint to? Or is this all at the discretion of the airport? I feel the incidents that happened in Stansted airport, how they were handled, and how passengers like me are presented with barriers to complain about such events makes Stansted airport a very dangerous place for disabled passengers. Any advise or feedback is most welcome.

Hi I am a mother of three children and we booked a flight to visit Morocco on the 28th July 2016 to see my elderly mother who just had a heart operation. This was our first ever visit to Stansted, normally we fly from Manchester but this year the ticket prices were so expensive. We arrived at the airport and checked in time. As we went into the departure lounge a train carrying passengers to their Gate pulled in front. So we went on to the train thinking that it would be take us to our correct gate. As the train made it stops at the different Gate it became apparent that the train will not take us to our gate. We found this later whilst being on the train as the speaker announced which destination is for each Gate. We got off the train and immediately informed one of the security personnel over the phone and they advised us that we remain in our position and somebody will come and collect us. It took them twenty minutes before any help was received. By then we were so tired we travelled the night before setting off from Burnley at 23.00 to arrive in London Stansted before 04:00. The security personnel that came along was not very helpful, all he did was that he give us a set of direction which we could not digest wholly at the time and went away. We started panicking and started running with my three children to get to our gates. It was so undignifying and humiliating as we ran around the airport asking people for help. Along the way we met a very kind security personnel who walk us to our Gate only to find that our Gate was closed. Learning that our gate was closed I broke down in tears and my kids also could not hold their tears. All three of them hugged me and cried with me. I felt so saddened in my heart that my kids holiday had been ruined. By then they were so tired and hungry, they've been awake since early hours of Thursday morning. We were then advised to go another zone to collect our luggages. The personnel who was working at the time was so rude and horrible. He was not helpful at all, we asked were to collect our luggages and he misadviced and we had to wait nearly two hours for our luggage. It appeared that he was annoyed by me asking for his help and spoke back to me abruptly and instructed me harshly that I go and sit down. Later I contacted another personnel and she made few phone calls to trace the whereabouts of my luggages and it went missing then it was later found. No apologies no sympathy were ever shown towards me or my children. There were no point of help, we suffered from dehydration. We could not not use the vending machines as it swallowed the money that my daughter inserted into the machine. We were 225 miles away stranded without any support or help. Whilst waiting for my luggages my husband was worried and concerned as to what happened, so I passed the phone to my the gentleman who was rude to me so he could explain. I could not speak very well because I was in a state of shock and could not believe what just happened . So my husband spoke to the personnel and he seemed extremely annoyed as to why he had to repeat the whole information back to my husband. My husband the shy man that he is remained silent and turned around and came back to the airport. I have travelled many times to Morocco from Manchester, never did I miss my flights. It is not the case that we cannot read or speak English, we are very fluent. in English. There were lack of signs and information in the departure lounge in the airport. The time between getting off the train and not waiting 20 minutes we could have easily walked to our correct Gate. When we arrived home could we just crashed into our bed with blisters on our feet, my son who is only 5 felt so exhausted was in the bed for nearly two days. As we write to you for help and advice my kids are seeing tears streaming down and my eldest girl who is only 9 is comforting me by hugging me. I feel I have been mistreated unfairly, at worse shown extreme rudeness by selfish personnels and £1440 ticket has been wasted. Please can you advice what i can do? Thanks

Hi all, Two weeks ago, I drove to Stansted for a weekend away. There were 3 car park options - "short", "mid and "long" stay. Figuring that a weekend is usually as short as anyone gets a plane for, I followed the signs to the short-stay car park. Having got to the barrier, the prices were shown (I do not believe they were shown on any sign before this, but am not 100% sure). It was immediately obvious from the prices that the "short" stay was not appropriate, and I decided I didn't want to use this car park. Unfortunately, the barriers are located a short distance down a one-way 'slip' road. My options were either to reverse the wrong way down this road, or to go through the barrier, take a ticket, and scoot round to the exit. I presumed that car parks do not charge when this occurs. I'm sure I have done this a few times (and definitely at least once) before. As you can guess, I was surprised therefore to be asked to pay £2.80 to get out of a car park that I didn't want to be in, in the first place. Could those in the know advise what the legal status surrounding this is, in particular. - Is it not normally the case that a person can either easily back out of the barrier area where the prices are first visible, or go through and nip round to the exit without paying any charge. - Given that I was only shown the prices at a point where I could not avoid entering the car park, have I entered into any contract? - What is the situation with their refusal to open the barrier? Is it not illegal to impound a vehicle in this manner? I know £2.80 is not a lot, but I just don't think it's right to force people into a situation where they have to pay for something that they did not want. Any advice much appreciated.