Misleading, and Untrustworthy After having dismal internet connection, my teenage sons couldn't tolerate the awful connection for their ps4. I decided to change my broadband to Virgin so my boys could have really fast broadband for gaming. I have all of services with UW and until that point was a genuinely happy customer. When I informed UW that I wanted to change my broadband, (but keep all my other services, gas,electricity and 3 mobiles) I had the rude retenti...ons call. Essentially I was blackmailed into keeping UW broadband or face a major price rise in my gas & electricity prices and the loss of insurance cover for the mobile phones. As a single parent I couldn't take the financial hit of being forced into fuel poverty. I was patronisingly 'upgraded' to a 22mb per second modem & was assured that would be more than adequate. Not surprisingly we weren't given the installation date we needed and the connection is still useless. After 5 years of being a customer, I thought I was angry until I saw this months bill where I was hit with a £83 data charge. I've had to use my mobile data to see emails since I've been constantly applying for jobs. I emailed UW to challenge this & was informed that it was justifiable since I had been texted to warn me that I was near my data limit but had continued to use my data. So I'm stuck with a bill for over £300. I pointed out that this company relies on people's opinion to save on advertising. I was given the customer number to call. The moral of the story is they are not as cheap as they profess to be. However they are cheap and trashy with their customer service and don't see anything wrong in blackmailing people into staying with them to avoid fuel poverty. Avoid them like the plague, unless you like atrocious customer service and hidden costs.

Hi All I have followed the procedure as per the Sticky Note Thanks

Hi, I am new here, but I have an issue that is cause myself and my family quite a bit of stress and I am hoping and Looking for a bit of advise. We have a Boiler service agreement/Insurance with one of UK energy suppliers for a Vaillant Boiler, and have done so for nearly 3 years. Now we have only had to make use of it once (in August this year they replaced the expansion vessel as pressure was dropping), but around a week ago it brought up an F75 error and would not heat central heating system or hot water. I immediatley called the customer service line, and they said they could not get someone out until after the weekend. So Monday came (after no heating or hot water all weekend), and the engineer turned up (different engineer to the previous 2 that we had - now both left the company). He dismantled the boiler to take a look and said this doesnt look good, and then said that it needed various parts, and that because the amount of parts that it needed he wouldnt be able to order them up without speaking to his field service manager. So he made some notes and looked at the water (took a sample - visual test) and said that the water appeared to not have any inhibitor in and should have in a hard water area. He then went out to his van to make the call to the field service manager who said that they would not be able to carry out the work. The problem I have with this is that I personally put inhibitor in the system (max of 3 years ago - which he said it needed doing every 3 years), our system also has an in line Furnox TF1 filter which I explained to him. This engineer said that there were notes on our account to say that they had seen scale in the boiler when did the first service but I was not advised of this (we have a booklet but most of the notes in the booklet are totally unreadable). The engineer also mentioned that two of the parts that need replacing have been an issue on this particular model of Boiler (which he has seen personally), and Vaillant have updated the parts over the years, but have not admitted there is a problem. So obviously what I am axtremely angry about is that we have been paying for this agreement, and all along they have noted that they have seen scale in the boiler and so could at any point use it to not honour a repair to the boiler if it was water related, but because nobody eveer told us of this we were not to know of the issue. Also the expansion vessel in a boiler obviously carries water and so why was this changed only 2/3 months ago? Should they be testing the water for inhibitor when they do a annual service and then advising if the level is low? I feel now right or wrongly the two previous engineers were the type of guys that just went for the easy life and didnt advise us of anything that may cause a future issue, and should the 2nd engineer have agreed to replace the expansion vessel if there was a water issue. It seems that they may have been doing us a favour short term, but obviously now it feels they may have let us down (conveniently they have now left the company), and then it would seem we have had the complete opposit guy attnd last Monday and he wants to do everything by the book. So if I wish to pursue this - do I stand any chance at all, and if so what should my stance be (as I feel there are several historical errors on there part)?

Firstly I would like to apologise for the rant and the length of this post, but I feel its necessary. I upgraded my phone with Vodafone in July and everything was working fine until September. My phone started to have issues with its screen and would start doing things when I wasn't even touching it. I proceeded to use Vodafone’s live chat and spoke to someone named Shancky, this was on the 27th September. I decided to ask the question of "If i send you my faulty iPhone 6plus, would I be able to get an iPhone 6sPlus instead?". Shancky proceeded to tell me that this was fine and I confirmed this around 3 or 4 times to make sure I hadn't misunderstood anything. Happy with my answer I was told that someone would ring my the following day to arrange this. I made sure to save this conversation so that I had the evidence should anything go wrong. This never materialised so I decided to get back onto the live chat and spent a good 3/4 hours being passed from person to person in trying to get this sorted. I was told by someone on the live chat that there was no recollection of the conversation I had the previous day and they advised me that I had to go to my local Vodafone store to show them the conversation so that that I could then ring the repairs team and they would be able to see the notes. I spoke to a gentleman in the store who then sad that he couldn't add these notes to my account and that I had to ring up and get an email address to send my chat conversation to. I was again left feeling rather frustrated with this as I had driven 25 minutes to my local store and the person I spoke to wasn't really that interested in what I was saying. The assistant actually decided to start cleaning his desk while I was telling him the problem. I drove home and ended up ringing for the email address to send my live chat conversation to. I was then told there is no email address and they weren't sure why I was told this. I was beginning to get a little frustrated with this now as I was just trying to get sorted what I was promised. I was finally told that my problem would be sorted and that I could get a "none like for like swap" and that I would have to go back down to the Vodafone store to send my phone off. This was now Monday 5th October. I went back down to the Vodafone store and sent my phone off to be sorted. I showed the assistant in the store the live chat once again and he wrote on the form that was sent off with it that he had seen the live chat and I was promised a non like for like swap. Happy with this I went on my way and waited for Vodafone to get back in touch to let me know my phone had arrived back. On the 12th October I received a text message to say that my phone had arrived at the Vodafone store so i rushed back down to the local store to pick it up. I was disappointed to see that it wasn't the 6s+ I had been promised. I question this with the assistant in the store and he informed me that they would only have repaired it and it would then be swapped for the new 6s+. Getting more and more frustrated with this now I headed back home. I rang Vodafone on the 16th October to get my phone swapped as this is what had been advised by the assistant in store. I rang at 1.30pm and was on hold for 26 minutes before being cut off so I rang again and was on for another 39 minutes. When I finally spoke to someone, I was told that there ws nothing on my account to state that I had been promised this phone swap. I was now starting to get extremely frustrated. So, I headed back down to the Vodafone store AGAIN. I showed the assistant in store the live chat conversation AGAIN. The person spent around 10 minutes writing out in detail everything that was in the live chat. Off home I went to ring Vodafone AGAIN. I spent 1 hour and 44 minutes on hold/being passed from person to person and not getting anywhere at all. Each person I spoke to I was being asked the same questions, I told the same story and was told that it was the wrong department and that I would need to speak to someone else. After spending so much time with this, I finally got to speak to a member of a department who knew what they were talking about. He could see the notes on my account and got my phone sorted for me...Or so I thought. I was informed that the iPhone 6s+ was currently out of stock but I should get a text message to tell me when its back in stock within a week or so. A DPD driver would collect my 6+ and deliver a 6s+ at the same time. Its now the 2nd November and I still haven't heard anything. Frustrated that I hadn't heard anything I have rung Vodafone back today to get an update. I was passed again from one person to another, to another and then cut off. So I rang back again. I have spoken to someone today that is now saying there is no recollection of the live chat conversation or any of the messages/notes put on my account from each time I went into the Vodafone store and that I was not entitled to a phone swap. That was the last straw for me and I have now had enough. I was told that I had to go back down to the Vodafone store to show a member of the team the live chat conversation that I had already done 3 times before! I am now at the end of my tether with Vodafone and the levels of service received from them. I rang to get an update of when my phone was being delivered and was told there was nothing at all on my account. I have complained on social media with no response and have complained again today. TL: DR – Vodaphone promised me iphone 6s+ as a replacement for faulty iphone 6plus, endless chasing and can never “find notes” – losing my mind with frustration. My second reference of the complaint to Vodafone: WRT165 [#11810278]‏ EDIT: Just wanted to add in my initial conversation with the live chat adviser from the 27th September. Ive removed the first few sentences as it was my personal details... Shancky: Perfect our dedicated team will contact you and get the replacement handset at your place. You will receive an email conformation for the same by 6PM today and within 24 hours this will be done . Shancky: Is there anything else I can do for you today? ME: Great! Although I've only just recently got this phone, is there any way of getting a 6Splus instead? Shancky: Yes you can opt for this . Shancky: If you wish to have an Iphone6plus I will request you co contact us between 8AM to 8PM tomorrow and we will connect you to our dedicated team who will help you get the Iphone6 plus at a very discounted price . Our team is closed on weekends or I would have helped you with this right away. Shancky: So please help me confirm if I shall place the order for replacement now or will be be contacting us tomorrow for the new iphone deals ? Shancky: If you can help me with your best possible time I can help you even with the call back arranged . ME: Would I have to pay something to get the 6S plus? Shancky: No you need not have to pay anything extra for this. ME: Okay great! ME: Well if someone can contact me to get a 6S plus instead then that would be great. Just to confirm that I can speak to someone and get a 6S Plus instead of a 6Plus for no cost? Shancky: Yes we will help you get the call back arranged for the same. Please help me with the best time so that I can call back arranged . Shancky: Please help me with best time so that I can help you get the call back arranged. . ME: Okay, but just to confirm, I can get a 6S Plus for no extra cost? Shancky: Yes exactly . ME: Great ME: Around 9am tomorrow would be a good time Shancky: Perfect...!!! We will help you get sharp at 9am and will make up your morning really happy and the day filled with joy

Conservative MP for Kettering Philip Hollobone proposed the National Service Bill and there is an e-petition against the Bill. I have started an e-petition in support of the Bill, because I believe that it could be a saviour for Britain,as it would provide a solution to Youth Unemployment, instill a respect for authority that has been lost, teach youngsters discipline and give them a work ethic by providing a structure to their daily life and it would also give many a direction for a trade after their service. If the National Service was compulsory then it would also discourage those wishing to migrate to Britain as a soft option, thus reducing costs to the Benefits System, the National Health Service and the Education System and also increase the Social Housing stock. Having done their Nation Service the youngsters should return back into civilian life with discipline, respect and a work ethic, so this should also help to prepare them for a working life and also help reduce crime. If you wish to sign the e-petition in support of the National Service Bill please go to this link :: http://epetitions.direct.gov.uk/petitions/54710 I would also appreciate it if you could post the link in any other forums or social media sites that you visit. Thank you very much for your help. If you wish to read the National Service Bill in full then it can be found here :: http://www.publications.parliament.uk/pa/bills/cbill/2013-2014/0032/cbill_2013-20140032_en_2.htm#l1g1 This post has been promoted to an article

Could not see a forum for this, please move if needed We got a quote yesterday for a carp et cleaning service (Northern England). It came it at £295 for the 3 bedroom house. We thought this was a lot but said okay. However, on reflection we thought it wasn't worth it as we will be replacing all the carpets anyway (its a new house). And further they were in worse condition than we though (smelt of animal urine). So we have hired a skip and will remove them. We then cancelled first thing this morning. The appointment is for tomorrow morning. However, I just got a missed call and he doesn't sound happy. What are my rights? Thanks

Hello guys, I hope you will be able to help/advice me on this one. I bought a a second hand car through the London used cars dealer at the end of July2015. After 31 days I noticed that there are some serious mileage discrepancies between MOT and service history booklet. I phoned all the garages from the stamped booklet and I found out that first six stamps, claiming to be a BMW garages, doesn't exist and that the numbers provided were answered by private people. I get back to the dealer asking for a full refund. It was rejected, given the reason of high mileage done on the car (as I drove on myholiday in that car) and that the car has lost its value etc. During and after that 31 days other things came to light. The car was not like in the dealers description (ie. I discovered that the second key was from completely different car, rain sensors missing, main BMW dealer garage discovered leaks, brake pads alterations and many other faults). But the main issue is that faked service booklet, the dealer doesn't want to take the responsibility for, claiming it was the previous owner's duty to check it(British Car Auctions) not his. As a result, it leaves me liable for it and if I would like to sell the car in the future, which was my plan, It would put me in serious disadvantage position and encounter a money loss if I were to tell the buyer the car has got fake service history. Since the end of August this year I had been trying to make them to accept my offer and get my money (13k) back-but no results so far. They have came back with the ridiculous offer of a refund 11k instead of 13k because of wear and tear of the I am liable for. Or if I drop the claim, an offer of repair of the leaks, replacing missing sensors and an offer of 500£ for missing service history (they do not admit its fake). They hold on to that 3 last worthless stamps are valid and that they are sufficient service history. Two of those stamps are from independent garages (that couldn't say if the car was even seen by them because or what was done, as they don't keep the records of what have been done to the particular car). Last stamp was from the dealers garage and so its worthless. At the time of sale I wasn't aware that the service booklet and its first 6 out of 9 stamps are counterfeits but I bet they knew it from the very beginning. As a result, I couldn't sell my other car, therefore have been incurring the cost of running two cars instead of one (fuel, garaging, taxes, insurance)-so another loses. Need to mention that the car was bought with Debit Card.The trading standard officehas been involved but not very helpful as at the begining they were absolutely sure I am on the winning possition till yesterday, when I was told that I need to be prepared that the judge might not decide in my favour! I am a the point where I've exhausted all the options for resolving that matter through the polite correspondence. I am just about to write the last letter before court action. The dealer rejected all my previous claims and in the last letter points, or even threatens me, that the judge will order a deduction, in their favour, from the original amount I paid because the car has been used. So I should accept their offer. What are the chances of winning in the high court with the given arguments?Should I take it to court?And If yes, would I be able to claim not only a full refund for a car but also additional loses, court and solicitor fees I have encountered due to the tardiness of the dealer etc.? Will I have any chance to win without solicitor? I would be be very,very grateful for all your help and suggestions as I am not English and it seems that it also puts me in disadvantaged position. Thank you in advance! Jan

How do I request Armed Forces Service Records? Individuals seeking Service records for a variety of reasons, some to acquire their own Service / medical records and some in connection with the growing interest in family history. Whatever the reason, obtaining copies can be a surprisingly straightforward process. The process differs, depending on whether you are requesting your own records, if you are the next of kin of a deceased Service person or if you simply have a general interest in an individual. READ MORE HERE: MOD Request Personal Data and Service Records

I am upset and angry that the Financial Ombudsman Service clearly has no regard for vulnerable consumers using their service. I would like to warn people DO NOT use the Financial Ombudsman Service. My first complaint was against my bank Halifax, lending me money I could not afford to pay back, breaching parts of the lending code, and that they had leant to me whilst breaching their own lending criteria. FOS sided with Halifax saying they did nothing wrong, even though I'm nearly £14 in debt. My second complaint was against Debt Free Direct. I had complained that they had used my DLA as income, the FOS said they had to. They still insisted I was getting £962 per month, this is not correct as it was £888 per month. Said Debt Free Direct had done nothing wrong, no surprise there. I moaned about the fact I had paid in "2790 and they had only paid £158 to my creditors, they said they couldn't. I am sat here in tears, the FOS are an utter bloody disgrace who do not help the consumer. ]I would warn people do not use them at any cost. Totally flabbergasted!!

077882 ?

Hi all, So performed a filter change, all 3, oil etc, basic home enthusiast level.. Always done own basics. Need to reset oil counter / service. Options are not on the menu like the us version. Contacted main dealer who sold me the car.... Needs to go on machine at a cost of 82.00 plus vat to reset the interval... I asked if D Turpin was the owner.... Anyway, any expert know if any gm / Vauxhall garage can do this or a gadget ? South yorks area Many thanks N

My vodafone account number is ........ Having returned the new iPhone 6 within 3 days of taking out the contract to cancel, over 5 months later I have yet to receive a refund for the £201 I am owed have today received a final demand letter threatening to involve a debt collection company. I have visited the store on 7 occasions, and spent countless hours on the phone and on online chat attempting to get this resolved. On 17 occasions; yes I have counted, a member of staff from either the store/phone/online have promised they will call me back. On literally NO occasions this has happened. I am at my wits end. I will be turning up at head office during my day off next week if this is not resolved soonest!! I have used the web form with the cat reference code so hoping 'lee' or whoever will finally take an interest in this. My vodafone reference number for the web form is #11420834

If you’re a BT customer with a disability, and find it hard to use Directory Enquiries, then here’s some good news for you – they have a special service for you, which you can use for free. So what do you do? Or what do you need to do if it is a member of your family or a friend who wants in on this service? What To Do First, dial 195 and ask for the registration department. If you prefer, you can just dial 0800 587 0195. Then, a form will be sent out to you, to fill in. This is likely to need confirmation from your doctor, nurse or consultant, just so you can confirm that you have problems accessing information through the usual channels. Once everything has been okayed, you’ll be issued with a PIN card and once you have that, you can use it within a couple of days of it being issued. Then, to actually use the service, dial 195, where you’ll be asked for your PIN and your name. Once that is confirmed, you can use directory enquiries for free. http://www.bitterwallet.com/free-bt-directory-enquiries-service-for-people-with-disabilities/87627

Within the reply I received from the judicator was; "the business has accepted that its level of service was poor during their investigation of your **** fraud allegations and complaint. In this respect, the business has agreed to my suggestion that they award a payment of £150 for any trouble and upset caused" The above offer/award is only available to me if I sign to accept that it is a "full and final settlement of this complaint". Although this would not prevent me asking an ombudsman to make a final decision.

Hi Please advice on what legal rights I have on the following problem In July this year I employed a dulux select decorator to paint my house . He said both he and his son are dulux select decorators and showed their id cards and said they will both work and complete the job in about 4-6 weeks as it is a big job. I found him through deluxe recommended decorators website. I have been having following problems with him 1. the painter has been using another person who is not dulux select decorator to do most of the job. 2. the work is already delayed by two weeks and he is still not giving a finishing date and keeps on saying 'we will finish soon and I can't give a finishing date as it will cause friction'. 3. he has threatened to walk out of the job when I said I will pay him the remaining 25 % money after he completes the job as i have already paid him 75% of the money. 4. he is causing lot of stress as the whole house is upside down due to things being move for decoration and I am expecting guest. I feel really stuck and helpless. Is their a legal process that i can use to inform him that if he does not finish my work by next week he could be penalised? Thank you

Email received today from Betterlife Healthcare (Lloyd's Pharmacy) 'Please accept my apologies for the problems you have had with the gloves. I have processed a full refund for the gloves back to the original method of payment. This should be back on the card in 2-3 working days. Please dispose of the gloves, there is no need to return them to us. Once again please accept my and the company’s sincere apologies for the problems you have experienced. It is always our aim to provide an excellent service and it is truly a matter of regret that on this occasion we have been unable to do so.' This is the second time I've found them to be extremely helpful, definitely above and beyond what they needed to do, and so wouldn't hesitate to recommend them. Posting in special needs rather than general retail as I thought it more relevant here.

Hi i have had a similar experience with a child minder She took me via MCOL to a county court over a debt the claim was struck out but now she has instructed bailiffs.(correction -a dca - DX) What I need to know is if the claim was struck out how come she can instruct bailiffs , has she broken any laws in doing so and can i now counter claim?

On 12th August I posted that BT had negligently deleted 9 years work by deleting my emails and the complaint went through the BT 'in house' complaints procedure which did not comply with their published 'rules' and maladministration took place. I then sent the complaint to the Ombudsman Service-Communications(OSC) to review, they are the appointed Alternative Dispute Resolution(ADR) expecting that they would review the procedure only to find that the maladministration at the OSC was worse than that suffered from BT, I then complained to the Independent Assessor(IA) who found in my favour. The OSC decision is final and cannot be appealed even thought it has been found to be legally flawed and based on nothing more than false assertion, this has all taken 18 months to discover which has delayed any 'due process'. It is clear, I now understand, that the OSC are not equipped to deal with complaints about BT when the complaint is about 'negligence', 'maladministration' or 'misinformation' as they are more guilty of these topics than BT are which is why BT are and will remain the most complained about Internet Service Provider in the land. The OSC is a private company and as such have no obligations under the freedom of information rules and it seems they are also exempt from Ofcom control/regulation which came as some surprise after the event, Ofcom were told that, in my opinion, that the OSC were showing signs of 'incompetence' but showed nothing more than passing interest even though the IA was less than complimentary about the OSC and BT do not follow guidelines that Ofcom do have control over. I will be interested to hear from others with similar experience of BT and or the OSC.

My landlord has sent me my utilities invoice and instead of the usual Water and Electricity, the invoice is for 'Use of service media and ancillary rights re lease dated 20th October 2006' Is this correct or is it for something else. There is no such wording in the lease

Lousy Service, possible Breach of Contract? I phoned them and asked them if they could repair a tilt and turn window in a rental property They said that they could and quoted three prices (depending on what work needed to be done) which I agreed and furnished my credit card details. An appointment was made for a few days later. On the morning of the appointment the engineer telephoned me and when leaning it is a tilt and turn, said he could not do it. I complained to the company and Mr R**** sent me, (to the wrong address), an insulting reply saying they are not charging me and offering 15% discount on future work (as if). I have asked for reasonable compensation and if I do not get it will take them to court. A complete bunch of cowboys. I see that the company have complained to Trust Pilot about my naming one of their employee sin a scathing review. I have therefore removed his name. It is a pity that Able Group have not dealt with the problem rather than their petty attempts to have it removed.

I'm not sure if this is the right section but has anyone completed the competency based questions on a civil service application form before, as I'm stuck with it. I've completed most of the form but just need to complete this section. Thanks

Please help! I'm very new to benifits, this is the first time ever I have made a claim for Income Support. I have been in receipt of IS since the end of May this year (2015). Yesterday I received a letter asking me to attend the above interview. I tried to ring the number on the letter today, to maybe get some idea of what it was for. However I got the answer phone of the man conducting the interview. The answer phone message made me feel even worse, as he said 'you have reached the answer phone of ****** fraud and error complience officer! FRAUD! Jesus I'm totally at my wits end. I really can't deal with this stress, I have a 16 month old daughter to look after. I'm thinking of ending my claim, and getting a job. That was my plan, and i do have a job to go back to if I want, but I really wanted to be with daughter for a little while longer. I spent yesterday frantically getting together as much paper work to support my case as possible. But is £92.00 a fortnight really worth all this stress? I'm thinking NO.

Let me begin by saying this - I have never experienced such awful customer service on this level. Or in my life. Quite upsetting really. I upgraded with Vodafone for a 2 year contract and a new handset - an iPhone 6. I then discovered a fault with the screen. Went to the Vodafone store in Trinity Leeds and was told by the manager that it was Apple's problem. I was not even offered a repair by Vodafone as 14 days had passed. Got an appointment with Apple - they agreed, faulty screen and provided me with a refurbished handset. Once I got home that day, I discovered the new handset had the same problem, but it was 10 times worse than the first handset. You could actually hear the screen click when pressing on it gently. Went back to Apple the following day - got another handeset. Surprise, surprise...handset also has clicky screen. I subsequently called Vodafone and asked them if I could get another handset or even a different model. They said go in store as we don't deal with it. This was on Sunday. So, to recap, this weekend gone, I have been provided with 2 refurbished phones with faults. Monday - went to the store. Was told we don't deal with it, call customer service. It's also an Apple phone which is provided by them, so we can't repair. Called customer service - was told that they would look into the issue as this was my third handset in just over 1 month. Promised a call back. Vodafone never called back. They didn't even call back today. So, I decided to go back in store today. Was told that as it belonged to Apple, they had to repair and that they should have provided a new handset. Aaron at Trinity Leeds store seemed to be baffled as to why Apple had provided refurbished handsets. If it had been the phone Vodafone provided they could have sent it for repairs. Told him I was not informed of this. Went to Apple - spoke to manager. They are going to take steps to retrieve original handset provided by Vodafone, but can't guarantee it will be in one piece. They also queried why Vodafone had not offered repairs. Take note Vodafone, Apple's customer service was fantastic. Always polite and lovely, and the lady dealing with my issue was clearly going out of her way. Went back to Vodafone store - asked Aaron to confirm what part of the agreement related to faulty handsets. He rudely replied 'go online'. After having questioned him some more, he became defensive and appeared to have very little understanding of the contract. In addition to this, he was also training a newbie - might not be the best person to train him. Got home for 6pm, have spent the last 2 hours on call to Vodafone. Was put through to a lady in the billing department after I requested to be transferred to someone senior. She said she did not have the authority to send out a new iPhone but the only option was to send it back for repairs, and if it was faulty the 4th time, a new handset would be issued. However, I had to go in store to do this. I said this was not good enough as I use my mobile for work therefore I required a mobile. She put me through to someone else. Rather a very rude Scottish chap who ended up shouting at me, and cutting me off. And he also did not leave a note on the system. I was able to find this out as I was out on hold for 58 mins before someone spoke to me again. I have even screen shot this for my records. Perhaps this is a new record? The final chap seemed more concerned about finishing his call as it was nearing 8pm. The line also started to echo at this time, very convenient. He offered to repair handset, which would mean that I would be without a mobile for 2 weeks. No replacement phone to use whilst repairs taking place. I stated this was ridiculous for a professional person, he simply laughed and offered no alternative. He then started to accuse me of actually damaging the phone by stating 'how do we know you've not caused it if it wasn't evident in the first 14 days'. My response is this - I take great pride in an item, particularly handsets which I have contracted for 2 years. I would not intentionally damage my phone at all, and to suggest this in his line of questioning was unprofessional if not underhand. In short, Vodafone appear to be very good at making attempts to 'pass the buck'. I asked him what other options I had - he offered none. I asked him why a new handset could not be sent out, as this would simply solve the problem. I would not have to be without a phone whilst repairs were taking place. He did not offer much insight, the call ended with him taunting me and I cutting him off. Bravo Vodafone for employing professionals such as this imbecile. Can anyone advise some next steps? I feel like Vodafone customer service and instore are extremely unhelpful, I have been passed from pillar to post, with different accounts, and just general lack of respect. They don't even seem to have a complaints department hence my reason for this post. I honestly wish I had not upgraded with Vodafone. They are quick to sign you up to a contract, but when you actually genuinely need assistance, they simply do not care. I have experienced better customer service in countries from people who do not even speak the same language. Vodafone has some serious customer service issues. I welcome your thoughts and hope this can be resolved ASAP. If I get my original iPhone back from Apple, in pieces, are they going to attempt to fix it?

My husband has had an invoice from ParkingEye. I know we can appeal but at this moment, neither of us need the stress (we are dealing with a bereavement), so I wondered if it was worth using feepaying websites? I know we'll have to pay but I can't find out whether we will be throwing good money after bad. Does anyone have any experience of these two? Any advice would be gratefully received at this very difficult time. Thank you.

Hello everyone, Can someone please help me and make a template letter to CPS for guidance to appeal for review of an assault case. Your help will be appreciated.