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Found 32 results

  1. Dear All, I have come across this site while doing some research for a court case takes place on the 10/10/12. Probably a bit late in the day but I was looking for some help, advice and support as I am representing myself. I purchased a Siemens fridge/freezer in Sept 2008 which went faulty in May 2011 just outside it 2 warrenty. They inspected the appliance and found a fan needed replacing and that they had none in stock and had to be order it from Germany. There would be a week before they could come back to repair it. To cut a long story short, I was being charged a call out fee plus parts, which I refused to pay. The appliance cost approx £870 pluse £130 delivery. This was with a 20% discount and it was through their friends and family scheme. I was just wondering what would be my main arguement? Not fit for purpose, durabilty? I had it repaired in the end (from another company) and have a report which states that the power to the fan was there but the fan was not working. The comapny that I used to repair the item, refused to stated that it was due to a malfunction in the component. If anyone has any experiences with going to court or any advice, I would be appreciative. Thanks in advance.
  2. Recently went out for quotes for a number of windows to be replaced with UPVC double glazed. Safestyle were fastest in response and initially we were impressed with the salesman who visited. He did the - here's my quote but I may get a better price after talking to my boss etc etc. In the end we were quoted a price much lower than we had expected, nearly half the nearest competitor, so we agreed to proceed. We were then hit with the classic [problem] - I am since told by another company that it's well known in the trade but considered underhand by most, just as we were about to get the survey underway and pay our deposit, a phone call is made only to reveal that there had been a mistake and that the price should be 30% more than we had been quoted and agreed. Of course by then we had declined the competitors which of course was their intention. So we were presented with the choice - agree to the higher price or we can't proceed. Now this raises issues of good practice or even contract law, we had been offered and accepted the quote which was then raised by 30%. Obviously we said a few choice words and told safestyle to go away (although I didn't use those exact words). As predicted, we received phone calls insisting that they had made a mistake and that they could offer us a good price, but how could anyone possibly proceed with a company that behaves like this. We don't know what the fitting service and quality would have been like but based on the sales tactics we would have been mad to go ahead with a company that uses underhand sales tactics. Do not use this company. They are not trustworthy. If you do risk dealing with them, be warned that they will 'low ball' a price and then hike it when you are hooked. It's hooking and reeling in.
  3. Does anyone know how long a Power Co is likely to be keeping sales agreements on file ? In particular Scottish and Southern Electric ? Following a SAR for a copy of this,for an agreement signed up less than 2 years ago,they are maintaining they do not hold this. I do not believe them at all. Comments from ex Energy Co workers or current reps welcome.
  4. http://www.retailgazette.co.uk/articles/11304-primark-sales-up-despite-rainfall
  5. I am buying a 6 month old car from a Main Dealer for which I am paying the full amount in cash so not having any finance. Tallking to the salesman today on the phone he mentioned there would be an admin fee to pay of about £140. I didn't get into a debate as I was just going out the door. I last purchased a 6 month old car from another main dealer 10 years ago and all I paid was the price on the screen. My question: Is this normal practice nowadays or is this salesman trying to rip me off and put a few quid in his own pocket? I could understand paying admin fees when finance is involved but for paying cash, surely not?
  6. Online sales are also up by 20% http://www.bbc.co.uk/news/business-18420380
  7. Does anyone know if IT firms request standard CRB requests for sales people? I have a spend conviction that goes back 23 years. I am worried that the firm will request a standard CRB even though I will not be working with vulnerable people. Job will involve selling IT solutions.
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