My car would not start with the turn of a key. L&J Autos (131-135 Whitehouse Lane, Bristol BS3 4DN) took my car in. I was quoted £150 for recovery, a replacement starter motor and labour. They are listed on Facebook as: ljautos7 I collected the car later that same day. I was told there was nothing wrong with the starter motor. I was told a mini 30A fuse and a relay switch was replaced. I was charged £100. 36 hours later, exactly the same problem. I turn the ignition key and I hear a clicking noise. The starter motor will not turn. I contacted the garage. Told them the problem isn't fixed. They replied "You drove it away didn't you? So it's fixed!" After several phone calls I have been insulted and threatened to 'have my head punched in'. I asked them to look at the car again but instead, they gave excuse after excuse - some ridiculous, as to why the car won't start. I demanded a refund. They reacted aggressively calling me a 'dick head' and dropping the 'F'-word. I feel I have been mugged off by this cowboy outfit. How should I proceed? It's not as though I can afford to lose £100, I'm unemployed. I used my fortnightly dole money to pay the garage. Citroen C2 Furio 1.4 HDI

Hi All, New on here, but need your help already! Have you had a bad experience with a Builder who is based in the Basingstoke/Hampshire borders area? I can't be more specific for obvious reasons, but suffice to say I have had a very, VERY bad experience with a builder who is based in that area, although he has also worked in other areas of the country too, often in cahoots with a plumber who is also somewhat suspect in his workmanship. For it to be taken seriously by the authorities and something be done about him, I need to try and find others who've been a victim of his shoddy workmanship and the fraudulent acquisition of their money. There's a world of difference between a one off contract gone bad and a pattern of behaviour going back years where his guilt is clear and unequivocal. I've been left with a home that is far from finished and have lost A LOT of money that I couldn't afford to lose and cannot do without. If you've had problems can you post or message me please? I hope against hope that with a bit of group effort we could stop this guy, and if along the way we manage to stop a few others and link up cases it's all to the good! Strikes me that there is a real need for a specific bad builder forum/site or confidential helpline reporting service where victims of bad building can convene at a central point and join the dots to others ripped off by the same firm/person. From what I've seen so far in trying to get help and support (and there is precious little out there unless you've got very deep pockets), everyone wants to know about other cases, but the means of finding those other cases is severely limited unless you turn private eye... but last I heard, stalking someone is not an entirely legal pastime! Bottom line, it seems Trading Standards seem to no longer have the manpower or resources to fully investigate cases from scratch and make the required links between them because of budget cuts, and the crime rate just keeps on rising. Those in a position to offer help and support only get excited if you can hand them everything on a plate, documented and evidenced, tied up with a bow and sealed with a kiss. This puts the onus of being a detective onto the homeowner...bizarre, but true. My one consolation through the frustration of trying to find other victims over the last few months, (without resorting to a public post on a forum), is the belief that leopards don't change their spots, and if a builder is prepared to rip off one person in such a detrimental and far reaching way, it's a pretty safe bet he's done it to other people. I just can't find them... Please help if you can, and in doing so perhaps it will help you with your case too. Thank you Donebybuilder PS.I don't expect anyone to post names etc on the forum, I wouldn't do that either! My forlorn hope was that if someone did have something to share, that this would be a means of making initial contact with eachother. I figured the details would happen either by private message or off the site completely. I don't want to get anyone (or myself) into trouble...but I am desperate. He has left us in a very big mess that without help, we can't fix...

i recently purchased a alpine car stereo from the car audio centre online , after fitting the stereo i discovered it was faulty and wouldnt play any cd , i paid £105 for the stereo then i contacted the company and told them it was faulty , i posted it back £12.50 postage and after about 20/30 emails to the complaints service they have kept the unit and the money and no longer answer my emails , totally ripped off . i have all the emails as proof . i`m not sure what to do next ? help .......

Has anyone had dealings with capital finance one? They are a complete shark of a company, I originally applied for a Payday loan with them, then cancelled it within a couple of days!! Basically they took the interest that would have been due on the loan from my account, without my authorisiation!!! Now if they had just refunded it, their wouldn't really be a big issue! But they are rude, full of rubbish about one thing or another, and don't answer the phone, at all. Or respond to e-mails, if..(and I use the word IF carefully) they do answer the phone, they just feed you nonsense about this that or the other. They are a very small outfit, maybe 5 or so people working there. You no this because its only ever 1 person that answers the phone!! But I have been gathering a case against them, to take to the FSA! I know this might seem petty, but I will NOT be taken for a MUG!!!! So I have also reported them to the police, and emailed them this below letter : ************************************************** ** Well done!!! after repeatedly ignoring my e-mails and refusing to answer the phone, I have now taken the matter of you taking money from my card without my consent into my own hands and 32 other people, (so far) and coming up with a load of !!!!!!!! about refunding it. I have now gathered a group of people who have all been messed around by you, namely you taking money from peoples account without authorization etc... which is fraud and theft!! Which I have done through an internet forum. I have taken the names, numbers and testaments, and have taken the case directly to the FSA, Trading standards and I suppose the best in my opinion! I have reported you for theft, and fraud to the police, as the other agencies are notorious for delaying processes with "white tape" I have already given my statement to the police, and then I presume they will take the matter further with your local police, as I am up the other end of the country, although I know your area very well. I have also set up multiple web forums to encourage anyone who has been messed around by you to go to the FSA, contact me, and anyone who has had money taken without their consent to go to the police!!! In the past 2 days, 3 people have said they will go to the police with fraud / defraud & theft allegations!! I have given them the number of a DI, that I have been given who deals with financial crimes, and based in London, if your reading this Barry, you are the name they have as I have never spoken to anyone else at your offices, and really very much doubt their are any more than maybe 5 of you there anyway!! You are also breaking the law, as it is impossible to view the T's & C's through your website, and I and many other people cannot do this either. Don;t worry Ive highlighted All this because you wouldn't refund my £31 ????? In case your wondering its ****** *** from Oldham, and i'm personally going to make sure that you either cease to operate as a business, or you give people their money back!!! You can't run a business! You couldn't even run a public toilet!! ************************************************** I just want to know peoples experiences with this company, and also want to warn people not to deal with them!! If possible! I know its tempting to get a payday loan! But if you value your bank account and the little money in it! then don't use these or they will drain it randomly!!! oricle