I have a problem with my housing association and I don't know quite where to turn. So I am posting here.I live in a small block of flats run by my housing association,also known as housing trust. I live on the ground floor and there are two flats on the ground floor,my flat and my next door neighbors.
My situation is this,for the past 2 weeks now,we have had no light on the ground floor in the communal hall in our block because my housing association won't fix it. I telephoned my housing association customer services or repairs department as it is called on 17th June. I reported the repair to them. My HA told me that they would send an electrician round to fix the light.
But they did not send anyone round and the repair and I have been phoning them every day for the past 2 weeks telling them that I and the other tenants have NO LIGHT in our communal hall downstairs. But still they have not fixed it.
So last Tuesday I went in person myself to the office of my housing association in London and saw in person who I think was the duty housing officer. I told her we have no light in our communal hall and no one has been round to fix it. She said the HA would phone me and let me know when they were coming round. But when I got home I found that nobody from my HA had phoned.
So the next day,I phoned my HA again and made a complaint. The woman I spoke to said that an electrician would be round on Friday(last Friday) but again nobody turned up. So yesterday,Monday I made another complaint to my housing association and this time they told me they would be round yesterday. But you guessed it,nobody from my HA has showed up,the repair has not been done.
So I and my next door neighbor have now been without lighting in our communal have in our block for over 2 weeks and the housing trust won't fix. I have tried everything I can to resolve this I have phoned my HA,I have been to the office,I have complained to the HA manager but they still won't fix that light. they keep on saying they are sending someone round but they don't turn up to fix and we still have NO Light in our communal hall.
Another problem is that my next door neighbors opposite me don't speak much English,so I cannot communicate with them.Also they have not complained,I am the only one who reported the repair.Though that's not the point as it has been 2 weeks and we haveno light in the hall for 2 weeks.So where do I go from here? should I now go to Environmental Health also known as public protection at my local council? as I heard that they can force my HA to do the repair.Can anybody help.