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  1. Hi, I am new to the forum and wondered if anyone could kindly give me some advice. I ordered a red pair of shoes through a retailer on Amazon and when they arrived the quality was poor. The vertical join on the inside of the heel was poorly finished off and the white of the inside of the material was showing. I contacted the retailer and they suggested that I returned them for a refund. I did this and when they refunded me they did minus the postage (2.99 to send them and then I paid over £5 to return them first class) leaving me £8 out of pocket. I recontacted the seller asking if we could come to some sort of agreement over postage and they said no because they didn't consider that the shoes were faulty. I disagreed and they said that they would refer it to a manager but it would take a couple of days. I heard nothing for over a week and when I recontacted them they said that they had contacted the manufacturer and they had disagreed that the item was faulty. I don't believe that they have referred the matter and now it's my word against theirs, I just wish that I had taken a photo. Could someone advise me whether or not I can take this matter further, it's really a matter of principle now.
  2. Hello, I have acquired a promotional voucher to enable me to free activiation and a free set top box from BT Vision, As i am already a bt customer i decided to ring BT, They say the voucher is not valid and expired back in 2007, There is no clear expiry date on the voucher, I have made a formal complaint which is being looked into, But they keep referring to the txt on the back of the packet which i will attatch here By jakemuk at 2012-06-07 Can i have some advice on this Thanks
  3. Hi guys I was parked at my mums house and had gone in the house when we heard a bang. The neighbour came to the door and said sorry mate ive reversed into your car. I have known the neighbours for over 20 years he took responsibility and said rather than go thru insurance get a quote and i will pay it. Got quotes of £700 ( needs new bumper, light and boot appears to be twisted). Now they are refusing to pay it saying they will get a mechanic to look at it not a bodywork place as its way too much! I purposly didnt go to the main dealer as i know parts are dear, got 3 local quotes all around same price and now they are refusing to pay. Even waited 2 weeks now whilst they have been on holiday! I have a witness that said he reversed at speed but they say damage is proportional and as there is nothing on his car so the damage was already there. What can i do ?????????????
  4. Hi All, Second post in as many days - sticking up for my consumer rights! In brief, I ordered an electrical car component, that turns out I don't actually now require. I emailed the online store asking to return (within 7 days of receiving) and was told as it was an electrical item they could not accept it back, and that this was standard practice within the motor trade. I did a bit of reading up on the DSR and could find no reference allowing a seller to refuse a refund on this basis. I then emailed them to this effect at which point they got a bit stroppy and basically said I could sent it back but would be charged a 15% re-stocking fee and would not get the original postage refunded. Again I replied saying I didn't think the DSR made no provision for re-stocking fees and the original postage should also be refunded. Not heard anything back from this though. What are my next steps? And have I interpreted things correctly from the DSR? (Happy to be told if I haven't!) I could let the whole thing go and just flog said item on eBay, but I'm not sure why I should have to. Thanks.
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