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  1. Hi there, In may of this year i bought some fire fans from the above company. When they arrived we discovered that they were not made very well at all due to bad soldering (the fans are mostly made of metal) one of the fans (from two sets) broke the first time we used them and on another one of the links was very weak and therefore is likely to break. Therefore we complained to Trick Concepts and offered to return them to USA where the comapny is based as we wanted a full refund, a replacement would not do as we could see that they were just made badly. Each set had cost us over £100 each so we didnt think the product good enough to keep. Many emails passed between myself and the company until they realised that i was serious about sending them back and would require trick concepts to refund the postage to do so. In the end they agreed to refund the amount the fans had cost us this was at the begging of august. At the end of september i asked where the cheque they said they were sending had gone too. They have not replied and in a few days another month will have passed. what rights do i have? is there anything i can do to get this money back? warm regards kat
  2. Hello, I've been looking through this forum for a while now and I'm still really confused as to what mode of action I should take first. I have a credit card with halifax on which I owe about £2650. I can only afford to pay £70 a month. The interest they charge is roughly £42 a month. So I'm not getting far with repaying them. I'm not sure what steps to take in asking for 1. A refund on the interest and charges 2. A freeze on the interest they currently charge. So do I send them a Sar, Iba or just a letter asking them to freeze the interest? Please . If someone could talk me through the steps, I would be eternally greatful Oh, I've had the account for about 3 years now.
  3. I've so far had no real problems with buying on ebay, and I was thinking of putting up for sale on there my collection of (don't laugh) comics. I would expect them to fetch a few hundred or so. After seeing a bad report or two on here about Paypal refunds, and also after reading ebay's selling guides, I'm left feeling unsure that ebay's a good idea. For a start off they insist that you must agree to accept PayPal as a payment method, then they say there's a Paypal fee and don't tell you how much. The thing that bothers me is the possibility of the buyer getting refunded, and me losing out - it seems to happen often enough. How can I protect myself from an unscrupulous buyer/online auction site/payment facilitator? Perhaps what I am selling isn't usually prone to [causing problems], but I feel well put off by some of the stories I have heard. Would ebay allow me to sell a catalogue containing a list of what I have for sale? Or what about classified ads on ebay? Any comments welcome, thanks.
  4. Hi, I have been out of week since September last year and my only income has been Tax Credits, I had a couple of £22 reserve fee's taken which I had forgotten about and since being on Tax credits I have not exceeded the money I had going in to my account but due to the original reserve fee's it has meant that I have been using my reserve every month without my knowledge due to the fact i knew the excact amount going in to my account and knew how much I could withdraw. My tax credits have dropped considerably and do not even cover the reserve amount let alone my overdraft now. Due to the first couple of reserve fee's the subsequent fee's since then have amounted to over £800 how do I stand in getting these charges refunded as I believe the Banks are not allowed to take charges from a benefit. Thanks
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