Showing results for tags 'refresh'.
Found 3 results
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Hi All, Noob here with what may be the first of many questions. Apologies if it's been asked already but I can't find anything on this. I've just recently separated from my wife and I'm struggling to make all my contractual payments on all my debts. I have a few O2 refresh contracts, phone, tablet and my daughters phone. These are billed, as I'm sure you will all know, as a separate airtime and device plan. As I can't afford to pay them in full. Does anyone know what will happen if I default on the device plans but maintain the airtime plan on full payment? I'd really like to keep my daughters line active, but can't afford to pay the whole amount each month. Will they stop the service or continue the service and take recovery action for the device plan? Any help, greatly appreciated. Thanks in advance!
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Hi all, I was just wondering if someone could help clarify what my rights are here please. Background is I upgraded my phone on an O2 refresh package in July. The phone is now faulty, calls dropping at home which was never an issue with my previous phone. I have been with O2 for at least 6 years and never had to return anything, always been happy with their service. I have sent it away for repair as per O2's recomendation, however I am not optimistic it will fix it. If it is still faulty what are my options with O2 refresh, can I get a different phone? I dont want to cancel the agreement if possible but if that is an option then great. Am I correct in thinking they have 3 tries at fixing the phone then have to offer a replacement or a different model? FYI - O2 refresh split the bill in to a CCA agreement for the phone and an airtime agreement for service. Many thanks. MJ
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Recently Wetcloths have been trying to collect on a old Mint Card. I sent in a CCA request and this is there reply. My question to refresh my memory is, Should they not have passed it on, what should I reply back to these muppets ???? As ever I await my learned friends advice.
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