My little story, in nutshell, the whole story quite long I had a hope in the first week of August, and I thought the new branch of Concorde in Milton Keynes would try to get and keep customers, and make them happy, because they opened this branch in July. Now I now it was a big mistake... Wed, 9th of August: a check-up of my front suspension/steering, the repair price would be £1325, I pre-paid £800 for "cover the main part price", the repair booked in on 14th. Mon, 14th of August: They suggested they would finish the car on 15th.That would be good, I told them we would go on holiday on Friday, 18th. They asked me "when do you want to pay the rest?" Tue, 15th of August: I called them at noon, they would call me back around 5pm, but "when do you want to pay the rest?" They did not call me at 5pm... Wed, 16th of August: I called them again around 8.30: they would finish end of the day, they would update me, but "when do you want to pay the rest?" They called me around 9: the part needs 7-10 days delivery, and it is the seventh day, but they informed me on recorded call a couple of days before. They DID NOT. Thurs, 17th of August 17.30: I was in personal the car is done, they have the part but some issues with persons so they put back the old one. They offered me a refund, I accepted it. 17:55: They called me it is a non refundable item, so I will not get a refund come back and they will finish the work. I sent them a letter later pointed out things: pre-payment, they informed me the delivery time and the "non-refundable thing "AFTER I agreed the repairing. It was a recorded signed letter, they signed it on 6th of Sept at 10:22... I had an email conversation with someone from the head office, but unfortunately they could not find my letter. (a strange correspondence they started to call me 2-3 times per day from 6th of Sept afternoon) For my story I have job card, bank statement, invoices, emails and they are recording calls. On the invoice (27th of October- why that day, I do not know) they charged me exactly £800. 288 for the steering work (they have not replaced the part!), almost 200 for two anti roll bar links and 293 for cancellation fee...

Hi there, I wonder if you can help. I purchased a bike rack from Aldi and assembled it according to the instructions. I put the bikes on the back and headed off on holiday. We had been travelling less than 10 minutes on the motorway when the 2 of the bikes flew across the motorway. By some miracle nobody was hurt. The strap had snapped as the cradles had worked loose and there was nothing to stop them flying off. The motorway patrol came and retrieved the bikes, one of which was totally destroyed. He then put the other bike back on the rack, used the snapped strap to attach and ensured it was secure. During the remainder of the journey from Liverpool to Plymouth, I had to keep stopping to push the cradles back down the rack as they continued to work loose. On the return journey, I used bicycle locks to attach the bikes and this worked okay. I complained to Aldi and they claim that becuase I didn't take a photo of the rack attached to the car when I set off, and because I binned the strap as I used bike locks on the way back, that it must be my fault and I must have attached the strap incorrectly. They have given me £30 in Aldi vouchers which means I have to spend them back in Aldi. It was a horrendous experience and I cannot believe they are taking this approach. Can anyone advise me? Thanks Jackie