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  1. Hi, I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December) you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery). I was shown it working but they only showed me the front hobs. the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it
  2. Afternoon all, I purchased a £300 car to use for a parts car whilst restoring another car. As it happens I didn't really need anything so sold it on 3 days ago for a little under what I paid. This morning I received one of those letters from Loans2go starting it's there property and they want it back. I was a little taken back as I HPI checked the car but realised after checking report this morning that it was the cheapo option which didn't include finance. Naturally I only use the more expensive hpi for expensive cars..... I called them up and explained I wasn't aware et
  3. I placed an order in early December 2018 for a surround-sound speaker system, along with HDMI leads. The items mostly turned up on time, but the HDMI leads were "awaiting stock from the manufacturer". I have since had a to-&-fro via email with the online supplier (a well-established UK company, who also has several physical stores in the UK). I have now been told via Phone that the leads have been cancelled/recalled by the manufacturer due to a quality issue, & cannot be supplied. This leaves me out-of-pocket by just under £200.00. The phone-discussion I've had with the online re
  4. Hi guys, I've requested a copy of a CCA a while back (all recorded delivery). I sent the £1 postal order, and waited the 12+2 working days for a reply. I never received a reply (after it was tracked - delivered), so I then sent the reminder - 30 days to respond (recorded). That was also ignored and I had no reply, so then I sent the 'Account in Dispute - Section 10 Notice' letter, which ended "I reserve the right to report your actions to any such regulatory authorities as I see fit. You have 30 days from receiving this letter to contact me with your intentions to r
  5. Hi Looking for advice. Family members were visiting friends and paid and parked for 24 hours in a SIPs car park. placed the ticket on display several people could of been the driver of the said car, and then left before the 24 hour expiry. Today a a letter has been sent to the household house, from SIP stating the who ever was diving the car didn't pay or display a the ticket. NO notice was placed on the car on their return so this is the first that anybody was aware. infant the section on which they were parked its not even clear if SIPs have any right on this section. However t
  6. Hello I'm hoping you can help me. I received a NTK from NCP using ANPR for parking longer than paid for. Now the issue is that driver (not me) brought a ticket for 24hr parking costing £2.50 and i have a photo of this. The car park in question is protected by ANPR and the driver brought the ticket at 17:07 before leaving the car park 17:16. in my simple world there is nothing to worry about as we should win the appeal ? As i'm the keeper and not the driver who should appeal ? what would be in your minds would be the best approach ? 1 Date of the infrin
  7. Hi all I'm looking for some advice regarding a recent online purchase. I bought a computer monitor online last week which I had delivered on Friday. Unfortunately there are several issues with it that I cannot live with. One of them I’m fairly sure is a manufacturing defect. The monitor was fairly expensive (£450) so I contacted the retailer on Monday and asked to return it for a refund stating what faults it had. I told them I didn’t want a replacement as there seems to be QC issues with these monitors after doing some research and I'd rather buy something else. They repl
  8. I purchased a sofa from Argos online, it was delivered a couple of days ago. I assembled it yesterday and disposed of the packaging as I didn't notice any faults. However, after a few hours of sitting it's so unbelievably uncomfortable, to the extent of my bum and legs going numb. I don't think I can live with it for much longer its so uncomfortable. My question is can it be returned for a refund or exchange as it has been used and has no packaging? Still in perfect condition though. Thanks
  9. Hi all, Wondered if anyone could help. I recently purchased a new vehicle and had driven over Waterloo Bridge during the congestion charge times forgot that the vehicle was not registered on CC autopay after driving my previous vehicle for so long which had been registered on autopay for a long time. I received no warning letters nor a bill for the congestion charge simply a £65 PCN straight away. I understand I messed up by forgetting to set up the autopay on the new car but obviously not everyone is on top of their game 24/7. Is there any way around this o
  10. 2 weeks ago today I purchased from a dealer a Vauxhall zafira 2003 MOTd till March I was told it had only just undergone a service and was fine for driving In urgent need, I paid £675 and they delivered it when it was ready, Being a dealer I trusted them totally, they had nothing but good feedback Bare in mind also I am a new driver and unsure what to look for in cars ie faults and things, but she test drove perfectly. A few days later going down hill, with 4 children in the car My brakes failed, managed to get to a garage safely and quickly and paid for them to be sorted, consid
  11. Hi all, Back in May, I ordered some fabric from an online store (Tissens) in France which never arrived - the tracking info said there was an issue with the address being incomplete. I contacted Tissens' customer support at the beginning of June and they responded saying they would investigate and asked me to confirm my delivery address. I did this and heard nothing back for a further 6 weeks. When I chased it up, they eventually responded to say the shipment had been returned to them, and that if I wanted it shipped out again I would need to pay 14.5EUR. I asked for them to c
  12. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have
  13. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have
  14. Hello This is my first time using this forum and this may be a little bit long winded which I apologise for I purchased an item online over 11 days ago from Appliance Direct. The item was advertised at £19.97p and the original delivery date was to be Monday 26th March 18. The item did not turn up I contacted the company via their chat facility online, I was then informed the delivery date was changed to Wednesday 28th March 18. Again the item did not turn up I contacted them again. The item in question was put on hold for delivery as the price of £19.97p was w
  15. I purchased a £200 Garmin Sat Nav from Argos in August 2015. By April 2016 I was having problems with `Live Traffic` and updating maps via PC. From that time until now I have dealt with Garmin direct due to the problems being of a technical nature. These problems have been pretty regular between then and now, resulting in sending units back at my expense and periods of up to two weeks at a time without a sat nav. I work as a professional driver and rely on a good Sat Nav to provide a good service. After still having problems with another replacement unit sent out in March I stated t
  16. My Grand daughter purchased an Amazon Gift card at Tesco Metro store for my Christmas gift. She received - Gift card in display pack and a receipt as shown below. I had several other Amazon gift vouchers as well - so I logged on and started entering the numbers. To ensure no mix up - I put one number in - sent the thank you - put the card to one side. Get to this particular card above and I receive an 'invalid number' message. Checked number and thought perhaps the 2 x 8's could perhaps be 'B' so re entered - still receiving the message invalid. Spen
  17. Hi All I purchased a C8 in May this year, from around June the car has been back to the garage with the same issues, Diagnostics showed rail pressure sensor, fuel pressure sensor, or even both everytime they plugged it in and reset the the fault code, last time it was in the garage (just 2 weeks ago) they changed the map sensor. and and we are still having power issues as well as EML coming on, Well today the car ended up being bought home on the back of a truck and the diagnostics the mechanic did before he picked car up showed same faults again... Can I just reject this car now
  18. Hi, My Mam purchased a shed online in July this year as a gift for me. It arrived with no problems with delivery or times on the requested date in August. The shed was stored for 2 weeks in my garage and spray treated 3 times as advised with wood preservative. Only when the shed was actually erected (by a professional firm) did the numerous faults and defects come to light. The wood used is way below standard and has multiple knots generating cracks and splits, these are also present in the supporting framework. There are numerous holes in the tongue and groove
  19. Hi guys, This is a long read, I know, but I believe that not only have I purchased a car with a fraudulent MOT, I have also uncovered a rather large fraud involving a very well known scrap collection company. I bought a 52 plate (2002) Ford Mondeo on eBay on 10th July. The car was advertised as having 12 months MOT and it was stated that the car passed with zero advisories on the 6th July and that it had been 'fastidiously maintained'. I checked it's MOT online and it showed that it had indeed passed with no advisories. This obviously gave me the confidence to bid on the vehicle with
  20. I have recently been doing some research into legalities of purchasing debts and enforcing them.. From what i've read online and social media sites When a DCA purchases your debt you do not have a contract with them. you run up a bill with BT avoid paying for 3-4 years then lowell/cabot etc crawl out of the woodwork and decide to chase you for said debt.... however technically you never entered into a contract with lowell/cabot etc only the original creditor when you ask for documentation regarding your contract with said DCA they can only provide you with
  21. Hi, I'm hoping someone might be able to help me... In August 2015 I purchased a Samsung Galaxy S6 on eBay from what seemed to be a trustworthy "phone company" with very good reviews. I received the phone exactly as described, brand new and sealed and factory unlocked. I have been on a Sim-only contract with Vodafone for a long time and I immediately began using the Sim in the new phone with no problems at all for the next 6 months or so. However, in February 2016 the phone suddenly lost all network coverage and after a few confusing phone calls with Vodafone (which also involved me s
  22. Hi, just after a bit of advice here. I have been behind and over my limit for about 12 months but had been making regular payment all be it not enough for my account to be up to date. Today I recieved a letter. It said the following. Overdue amount: £..... IMPORTANT YOU SHOULD READ THIS CAREFULLY Notice of Default served under section 87(1) of the consumer credit act 1974 Youve broken your agreement ........ You must pay the amount overdue shown above. This payment must reach your account within 28 days of this letter. If youve already paid this or have ma
  23. Good Morning I apologize if this isn't posted in the correct section. Long story short - my brother purchased a sofa from an online retailer, it was delivered cash on collection, couch was in 'boxes' - when opened the couch was badly damaged. Damage was reported within 5 minutes of delivery, the company ignored and blocked calls from my brother and have refused to do anything about it. We contacted them from a different number and managed to speak with someone who initially offered a refund less delivery (I quoted DSR - as this wasn't a return of unwanted, it was return of fault
  24. Long story - short. ... got myself into a financial pickle with various credit cards etc. Due to dwindling income over the last 12 months I have now crashed. I have received default notices on my CC's as I have not made any payments to them over the last 3/4 months. I was just about to contact them [along with some of my other creditors] to advise them of this change in finances etc; with a payment proposal of £1 and statement of Inc and Exp., as now no income. Additionally I was considering the querying the validity of the contracts with the CC companies as oth
  25. On Aug 21 2015 I purchased a 2009 BMW 730i Ld privately (not from a trader or dealer). It had been advertised on Autotrader with a full 9 page HPI Check. I paid £12,500 by way of £12,000 bankers draft to the seller along with £500 cash. On 28th October a woman knocked on our front door saying she was from Bow County Court and wanted to speak to my wife in regards removing our vehicle in respect of a court order she held. The court order was from a finance company to the owner previous to the seller I purchased the car from. Transpires that the previous owner sold the
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