On 18th April I had a new washing machine delivered.
As soon as the men left, I tried it out.
The washing boiled and I scalded my fingers when I tired to remove it.
Immediately I contacted Currys by email.
I expected them to send the men straight back, but they did not, and a seven month long battle began.
Indesit sent an engineer on 6/9 who told me the machine was working perfectly and the fault was mine.
When I heard that,
I suggested then that perhaps the machine had been connected to the hot water.
Without even checking he said it was not.
He told me that he had a good mind to make me pay for the visit as there was nothing wrong. He walked out while I was talking to him.
When he left I put it on again, first cottons, then wool at 20 degrees.
I sat at the computer while it was washing, and the boiler fired up.
The boiler feeds the radiators and the wet room and the washing machine, and since only the washing machine was on, it was clearly connected.
I posted on Indesit Face Book page.
They told me that their engineer had made his report, which they believed, and that if I posted again I would be banned.
After another battle they eventually sent a senior engineer today 27/10 who finally admitted that the machine had indeed been plumbed into the washing machine.
I have to thank the CAB for monitoring the situation.
It has been so stressful it hardly seems possible that someone can complain, and clothes ruined and they would not return, and I believe the visit today was because I started to list the costs involved, like their paying the difference in gas used from last year.
Todays visit was by a senior Indesit engineer
. Last Friday, however was not so good.
The person they sent had no English, no identification, no job sheet and no tool kit.
He could not understand what I said.
He got his 'boss' on the phone and gave it to me.
I spoke to the 'boss' and asked him if he would explain the job to the young man because he could not understand English.
The 'boss' said he did not know the job either and expected me to explain
. I was so nervous I threatened to call the police, because I really thought they were making a fool of me
. At the he ended the call and the young man left.
That is unpardonable.