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Found 10 results

  1. Hi, This is an issue I'm having with Parcelforce at work. We had a package that we needed to ship from the UK to Belgium on a next day service. This was originally booked in for collection from our offices on 18th December last year, and the package didn't eventually arrive until 27th December (it may have been the 28th, but the tracking information is still not updated). I complained to Parcelforce over the phone because I had performed due diligence in searching for the best shipping service and our parcel hadn't arrived next day. The tracking information hadn't been updated ei
  2. Hello Consumer Action Group members, I have been suffering from a mix of problems since last June. Long story short: Summary: 1. I purchased a laptop from Amazon, from a reseller. 2. Laptop's motherboard broke down, and I found out that I can receive a refund/ repair free of charge. 3. Amazon's seller (located in the US) agreed to fix the laptop, and provided US address 4. Sent it via ParcelForce, Amazon reseller cut down every means of contact and I have no clue where my laptop is. Hello everyone, AMAZON I purchased a laptop from Amazon, from a reseller.
  3. Hi, I've got a problem with the delivery for an eBay item I purchased from Japan, and hope someone can provide some helpful advice. I received a letter from Parcelforce saying the package was subject to Import VAT of £14.08 plus a Clearance Fee of £13.50. My problem is that these charges are wrong, not incorrect, but wrong. The sender uses a tracked mailing service, and the address label on their packages ( I have bought similar items from them before) shows the value of the contents. My guess is that someone has misread the value, which is typed not handwritten, hence
  4. Hello everyone, I was hoping for some advice. I have read a number of threads on this forum relating to the damage of goods/packages by couriers - who universally seem to want to wriggle and writhe out of any responsibility with pretty flimsy excuses. On this occasion, my issue lies squarely with Parcelforce. Let me set the context: About 4 weeks ago I sold a pair of Bose speakers for £80 on ebay. When the buyer received the speakers, there was a big-ish dent on the corner of the box and sure enough after opening the package part of the wooden speaker housing had been cracked
  5. Hi all, really in need of a bit of advice. I ordered a fancy dress costume from the US towards the end of May paying c£25 for item and same again for delivery via USPS express mail. Despite entering the UK within 2 days it was not delivered 6 days later and is now past the date I needed it by. I have received a letter from Parcelforce saying I need to re-fund them £7 for import VAT and £13.50 for 'customs clearance fee' that obviously I never authorised. The letter said they will return it to the seller after 20 days if I don't pay. My question really is what would happen if I didn'
  6. First off, let me explain that I am in Shetland. So other courier services like DHL or FedEx is not an option. I had some documents I need to send to Philippines very urgently for a visa application for a honeymoon. I walked into the local Post Office on Friday, 7 June 2013, and got it sent by Parcelforce Global Express service, which is a "guaranteed" service. I paid £60.60 and was told it will be there on Tuesday, 11 June 2013. Standard Global Express service to Philippines takes 2 days but being in Shetland, it takes an extra day. Saturaday is counted as a working day, so a Tuesda
  7. Hello Ten days ago, Parcelforce delivered a parcel for me to my next-door neighbour's doorstep. No card through my door, nothing. She came home from work, saw it there and moved it to my doorstep, thinking it was a mistake on his part. Two days later on my return home from working in Salford, wondering where my £110 parcel had got to, I contacted the Beauty firm who had sent it to me. This is a proper company, not an Ebay person. They emailed me a scan of the signed-for document. It's signed by a "P Thopso0n" and a squiggly circle signature. Having googled, I can see that
  8. I am experiencing difficulty in finding somebody at ebay who can help me with my suspended account, and therefore I hoped that an expert here could help. I sold an Phillips HD Freeview Recorder on ebay some time ago, which was in perfect working order. a few months later, i logged back into my ebay account, and to my surprise my account had been blocked. It seems that the buyer had decided that the item did not work, and sent it back. Ok, fair enough, it could have been damaged in the post; ebay immediately reimbursed the buyer with £105, and he sent the item back. But I did n
  9. Hi everyone, I've read a few posts on here with similar situations to mine, but didn't really see any outcomes, so I'm hoping someone here will be able to help me out! I ordered a PS3 from a private seller on ebay, and paid through Paypal, and was given a parcel tracking ID for parcelforce. On the night of the 5th of Jan, I tracked the parcel and was very pleased to see that its status was "Loaded to vehicle for delivery". I assumed this meant it would be with me the next day, (the 6th) and spent all day waiting for the package to arrive, anxiously keeping an eye out for the van to s
  10. Hi Caggers, I hope that someone can offer me some help here as I am going no where fast with this Parcelforce issue. I sold a playstation 3 on eBay and the seller has paid me via Paypal who put a hold on the money until the buyer reports that they have received it. I arranged for postage using Parcelforce 48 hour which was arranged again via paypal and the parcel that they dropped off at the local post office. Well here is where the fun begins. The item was taken to the Rugby post office on 5th October at 11:15AM and I was given a receipt confirming that the post office had taken t
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