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Found 5 results

  1. Hello, I bought some nice glasses around 3 months ago from Boot the Opticians. After 2 weeks the left arm came off (they are sort of 'clip ins' with no screws). It then started happening regularly, then the left lens became unclipped from the nose bridge. They are now so wonky and wobbly that i can't even clean them without the arm or lens coming off. I read reviews on NHS Choices about Boots the optician and there's 15 pages with virtually all giving negative responses, and plenty with arm issues. They also state that Boots don't seem to want to help
  2. Hi I was drawn to an offer of two pairs of glasses for the price of one at our local optican so I took up the offer. Normally my employer pays for my test but this offer seemed good. The experience was okay until I was asked by a counter person to answer some medical questions about my parents. She asked if my parents had Glaucoma and Diabetes. I said I thought my father had Glaucoma and Diabetes. He did have diabetes. She then said I can now have a free test. I was willing to pay there and then, though she insisted that I qualify for a free test. She asked me to sign a form for the
  3. My wife felt her glasses that she uses for driving were not as sharp as they used to be and called Boots to make an appointment. Off she trotted for an eye test. They told her that she needed new glasses for reading, but she told them she was happy with her reading and just wanted her distance vision correcting. They then tried to sell her varifocals, but once again, my wife reiterated she just wanted her distance vison correcting for driving. When she told the optician that her eye consultant told her not to have them due to a slight issue with a cataract, she was answered with a "pfffft
  4. I purchased a pair of glasses from Boots opticians, theses were unsatisfactory as i couldn't see through the reading part of the varifocal, the optician made me a new pair but I still can't see through them. I have written to Boots customer complaints for a full refund, they say I cannot have one and my issue is with the franchise not with Boots. I didn't know the optician was a franchise of Boots as the name Boost optician is over the shop door and all my receipts have Boots opticians on them. What can I do? and how can I get a refund? I d
  5. Hi all, I have a problem with Tesco Opticians regarding a purchase that I made a couple of months ago for prescription sunglasses. As you may be aware, Tesco do not make the lenses for their glasses on site, instead having them sent from an off-site location. When I ordered my BOGOF prescription sunglasses, I specifically and directly said to the assistant that I wanted normal tints in one set, and reactions lenses in the second pair. Having gone through the details and paid for this order, I went away looking forward to receiving my two pairs of sunglasses. However, when I received
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