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  1. I have had my complaint upheld by MBNA. Their offer is as follows: Total charge of PPI premiums charged since the sale date £1785.70 Total amount of associated interest £117.50 Applicable interest at 8% £1641.07. Total £3543.97 They say that this is their final response and that a cheque will be sent within 28 days of the date of the letter. My question is that shouldn't they also pay interest that was charged on the PPI premiums at the rate that was charged by them ie at a monthly interest rate of 1.8735% ? And if so how do I work it out? Any help would be appreciated.
  2. Hi I was looking through my old agreements and came accross ppi for a loan took out august 2007. Its was with beneficial finance and i paid 264 a month, interest was roughly 27%. the original mount taking was 5700 with interest to be added on How do i work out how much im owed on the ppi. Havnt a clue how to work it out depsite looking through the threads.. Cheers. (also it was due to finished a while a ago but money trouble has stopped me doing this.)
  3. Hi all I think i have made one big boobie. Before i relised it wasnt that difficult to claim PPI myself I went to a company to claime my first one. (the rest i am doing myself) I have just got a letter this morning from the company to say that the lender has made an offer. I have not worked out if it is enough yet, but notice they wrote that the amount would clear any amount i still need to pay back, which i completly understand. My problem is I now owe the company money and im not going to see any of the compensation. I feel like im now going to be out of pocket and i dont have the money they are asking. The only reason i used them is because if i won i could pay them out of my compensation and now thats not the case. They have told me i can go on a monthy plan to pay them but i dont want to now be in debt the them i have enough of that already. Im thinking of declining to offer because by the time i pay the amount off my loan and pay the company who represtented me, thier money I will have payed £700 of my loan and still in debt with the other company. Why am i sooo stupid i should have known better but at the time i just didnt think. Any advice for me? Thanks
  4. Hi All I wonder can you help. I have just received a letter of offer of settlement of PPI from NRAM--Northern Rock. They have made me an offer but have given me two options of acceptance. Offer 1 states that I can have the refund in full but I confirm that I have arrers. offer 2 states I put the payment towards arrers. I cant make the jargon out and they wont give me a proper ans.. I want to know if I accept the money ,which would help me emmensily at the moment, would the bank demand reypayment of the arrers immediatly. I am at present paying off the loan through a plan with Paypln at a reduced rate and am also worried this may also be effected. I cant help feeling that yes they have admitted their error and owe me this but thay say I owe them more so tough it will have to go towards hat or else we wont playball qwith your plan. seems unfair but is that the way the cookie crumbles? After all folks its our bank !!! can anyone advise thanks
  5. My brother sent a letter to Lloyds asking for his PPI back. He did the spready for Compound int and the claim came to just under £40k He was away working when an offer letter came offering him £22k and they put the money in his account without him accepting. He got home yesterday and opened his post and was elated BUT they calculated the interest at 8% and he had calculated it at 24.9% which is what they had charged him. Should he pursue for the rest?
  6. Hello everyone, I am putting all my ppi charges from my Barclaycard into a spreadsheet. I am just wondering as this amount was added onto my account monthly is it correct to add the 8% interest onto each single payment? It seems alot, for example a £26.38 ppi charge on my account one month in 2004, now has £21 interest on it? so this makes the claim 47.38? is this right? I have been paying ppi for many years on this account and this would add up to quite a high figure. Many thanks for any help in advance xxx
  7. Hi everyone Ive just had a letter off Hamptons legal for a debt they bought which was originally £600, they have sent me a final offer of £300 to settle the account. It goes on to say 'once you have paid the balance in full, your credit report will be marked as satisfied (where appropriate). What would this mean on my credit file? I would like to pay this off but want to try my luck and tell them I will pay the balance if they remove the default completly from my credit file, i know the chances are slim but its worth a shot, does anyone have a template for a letter I could use that would be suitable or any ideas for what I could write?
  8. I have had an offer to settle 2 PPI claims from BOS - in true Banking style they have made a bit of a mess of things sending me two letters referring to the 2 PPI claims but merging the information in one letter and excluding half the information in the other. They have offered a final response settlement but I cannot figure out how they have arrived at any of their figures. The PPI was applied on a monthly basis to the two credit cards I had with BOS. The cards were taken over by MBNA in 2006 who settled my claims on both cards swiftly last year and with figures that equated to what I was expecting courtesy of the Spreadsheet provided in the forums. I have copies of all my statements going back to 1992. On the first card the first PPI payment is on 5/3/92 and on that card up until 15/7/06 I paid out a total of £572.12 in PPI payments. On the other card the first PPI payment is on 10/7/95 and on that card up until 10/7/06 I paid out a total of £457.56 in PPI payments. BOS have offered me £2380.14 in total to settle both these claims. If I enter a notional interest rate of 18% (my guess at an average APR over the time-span of the claim) the spreadsheet shows total figures of £2419.01 and £1637.05 respectively which is a higher figure than that on offer. Does the 8% interest get added to the figures I have calculated? If so does this interest rate apply from the start of the charges to the current date or up to the date when MBNA took over the cards? BOS have not provided any of the information requested in the standard letter I used to initiate the claim. Any advice gratefully appreciated.
  9. Joined Virgin on 1Jun and sales guy said that apart from half price for 6 months would get credit of 60£ on first bill. He even calculated and told me final amount payable for first month after deducting from two months initial bill. Now when the first bill has been generated, find that the 60£ credit has not been applied and calling Virgin helpdesk shows that sales guy had not put this under his notes. Requested Virgin helpdesk for checking and find that after being put through billing-sales-customer support, have to raise a complaint on online system. Feel that will be cheated by these guys of the offer and being pushed around to avoid paying back. Can someone recommend an action could be taken on them to get rederessal to issue.
  10. I took out a £250 payday loan in november. problems escalated and the debt when it was sent to opos was £1400. I had a phonecall from them last night, and the guy at opos offered me a £400 settlement. should I accept this?
  11. I have been paying RBS an agreed amount every month to clear an unsecured loan for the last 2 years, which is reviewed every 6 months. However I have just had a letter now saying that they will not accept the same amount as my 'offer of repayment is unaccepatbale due to your housekeeping and travel expenditure being deemed excessive'. Not sure how it is now excessive when it wasn't 6 months ago! Any advice?
  12. Would just like to share my news that after 7 weeks Lloyds TSB have offered me a payment! It is for £3868 which is £400 more than I thought and has included the 8% interest and my postage costs etc.I am going to accept the payment. Original post here, but many many thanks to 2 very special people. http://www.consumeractiongroup.co.uk/forum/showthread.php?342043-What-can-i-claim&p=3773065#post3773065
  13. Hey I received an offer today from HSBC which i am happy with. The offer refers to 2 loans which were settled in 2005 and 2008. I however defaulted on a seperate loan in 2010 and the majority of the balance remains outstanding. They have stated the monies will be used to pay off some of the outstanding debt. Can they do this? After all the PPI reclaim relates to a closed account? The account still outstanding remains with HSBC though i have had a third party DCA write to me. Any advice is appreciated
  14. I'm sure that some of these questions have already been posted + answered here, but I haven't been able to find exact answers to the below points. So sorry in advance, but I hope you can help. After unsucessfully trying to claim back PPI payments on her credit card, my mum has received a letter from Lloyds TSB with a settlement figure based on 5 loans. But there are some parts to the settlement letter we don't understand. 1) The letter states that a PPI Policy was not taken out for any of the loans, and they cannot uphold this part of the complaint. 2) The settlement figure for PPI Premiums paid on the loans also includes interest at 8%. Am I right that a PPI Policy and PPI Premiums are treated differently within the claims process? Does accepting the settlement mean that: 1) she won't be able to claim against any PPI Policies at a later date? 2) she won't be able to prusue any claim for her credit card loans with the FOS at a later date? Also, is 8% a reasonable representation of the actual interest rate, or should it be higher? Furthermore, there is some confusing information within the section of the letter saying, "What will happen now?" Payment will be made in 2 installments: 1) An installment "for the PPI refund relating to any closed loan(s) due redress, plus the additional interest on your live PPI at 8%". 2) A "second installment will be for the refund which is made up of all the payments you paid toward the PPI and the costs attached to this." We would just like to understand more about what each payment is for and what it means more simplistically - none of us are financial experts so don't know what each statment infers... Another comment in the same section is also slightly confusing for us: "As payment also takes into account amending your loan as if you had never taken out PPI..." Does this just mean that they will adjust the total amounts of the loans, minus the PPI payments, as if they were never paid, and how does this affect the settlement payment in any way? Overall she is happy with the settlement figure, but I agreed to ask some questions on her behalf before the money is paid without challenging it. Hope you can help with the above as she has until 5th June, 2012 in which to challenge the settlement figure. Yours Faithfully, AG
  15. Just after some advice really... My Grandmother has had a Grattan book for as long as we can remember. A couple of weeks ago she asked me to have a look at her statements as there was something on there she didn't understand, it's something called "Complete Care" and currently it's on the last 6 month's worth of statements at roughly £50 a pop. She rang Grattan and they said it was to protect her if she ever fell ill and went into hospital. My Grandmother is 79. She has always been a housewife and hasn't worked since she was in her 30's... She currently receives several benefits including Pension Credit and DLA. Anyway I emailed them on her behalf asking exactly what it was, how much she had paid over the years and if they had any proof. They simply told me what they had told her. I then asked when she had apparently signed such an agreement... they didn't reply. Today my Nan tells me she received a phonecall yesterday from Grattan saying that they are prepared to offer her £700 and that she has been paying this percentage since 1995, when it was just £3.30 a month. They asked if she remembers singing anything, she told them no and she also told them to shove their £700. Today they rang again, this time offering £1000 as a final offer.... BUT the £1000 won't be cash it will be off of her balance. I think her balance is around £2800... Obviously these people realise they owe her a lot of money. Can anyone offer any advice on what I should do next? She has turned down their offer of £1000...... Do I simply send an SAR and take the official route? Any advice would be grateful! Thank you.
  16. I will start by saying I have been reading this forum for the last week or two and I think the team behind helping individuals such as myself is great, I would also like to make clear I do not condone stealing, I have never done anything 'dishonest' let alone been involved with the police. I am 19 years old. On 25th April I entered Primark in order to buy a plain mens white t shirt (price £2.00) for my boyfriend. Having looked around the store for things for myself, I came across a black t shirt but couldn't find a white one. I put the black t shirt over my arm I was carrying my bag and cardigan with and continued looking for the t shirt and indeed things for myself. Some time later, having completely forgotten about the t shirt and just browsing for myself, I went to leave the store and have a look in New Look which was just across from Primark when I was approached by a security guard. He asked me if I had anything from Primark on me and I mentioned my sandals then noticing I still had the t shirt over my arm. I was full of apologies and offered to pay for the item straight away, he said no no no and called another security guard over. I explained my mistake and tried to hand him back the t shirt offering to pay for it when he asked me to step inside. I then asked him why he wouldn't accept my paying for the item and he said 'I will use force if you continue to not cooperate' so I immediately entered the store. He asked me to follow him to a room where I was met by a manager who explained that they had seen me 'concealing' the item with my cardigan, although the item was infact on top of my cardigan not underneath it. He asked me why I left without paying for the item and I explained that it was an honest mistake and that I would pay for the item, he also refused to allow me to do so and claimed I was 'lying' and if I continued to do so the police would be called, giving me the impression if I said anything other than 'I am a bad person I came to steal from you' I would be deemed lying and the police would be called, although now out of the stressful situation I see that was an empty threat. At this time I was in the room with the manager and two security guards, all male and 6'+ and I mentioned I was feeling intimidated. He then brought a female coworker into the room but no one else left so I was now with four other members of staff, only making me more stressed over a simple mistake. I am totally aware that they have the right to apprehend individuals they believe are acting suspiciously, even just to act as a detterent to shoplifters (if truly proportionate to the crime, and not grossly inflated) but I am not a shoplifter, it was an honest mistake and I believe they are acting in a target-driven manner, as in they are expected to have a certain number of civil recovery cases per month and so pick up 'easy targets' such as myself. The manager searched my bag, emptying out my belongings and further embarrassing me as I had underwear in my bag he was emptying on this table. He asked me how old I am again claiming I was lying and he would call the police if I didn't tell the truth until I showed him I.D and proved to be 19, further fueling my belief I was targetted because he thought I was a young girl to make an example of and easily intimidated into paying the extortionate amount - I read in the CAB report that half of RLP cases are under 25 and 1 in 6 are under 17. The staff members I dealt with that day were completelly ignorant to the RLP process, the manager assured me I would be paying '2 hours solicitors fees' which although perhaps incorporated in the 'admin fee' of other cases, is not 'typical' as he claimed. The other staff members laughed and joked the whole time amongst themselves. He then filled in a form of my description I assume as he said 'how tall are you, 5'8''?' which just shows how truly stupid this man was adding a whole five inches onto my height. Once he had taken a copy of my I.D he explained I was banned from the Primark store, that I was lucky the police weren't called but 'not to do it again' and that I would be recieving a fine in the post within 7 days but was now free to go. He then escorted me out, talking loudly about how he would tell 'everyone' in the near area about what I had done, foul man. I have today recieved a letter dated 6th May, giving me 16 days to decide a course of action, containing much of what I have seen to be typical just trying to scare their way to get some money out of me but some variations: "We are instructed that on 25th April 2011 at our client's premises you committed a wrongful act causing loss to our client." Now obviously, I would argue that the t shirt was recovered with all labels intact so it was 100% fit for resale and so there would be no loss to be recovered in that respect. "In addition to the cost of any goods not recovered or fit for resale, your wrongful actions diverted our client's staff from their normal duties for a significant period of time causing disruption to its business" Okay so they want to claim for the time of the security guards, who's job it is to spot and apprehend shoplifters for er...spotting and apprehending me. "Although the costs our client is entitled to recover are considerable, our client seeks only a contribution towards those losses from you by way of a fixed amount of £130.00, a figure which our client considers is proportionate, but sufficient to act as a deterrent to future incidents." Okay so here is where it appears to be different to other cases I've seen - NO BREAKDOWN?!? I have no idea what the £130 is meant to cover the costs of and unlike in other cases I have seen they haven't given a lesser amount their client would find acceptable. Although having read through this forum I feel much better prepared to tackle the RLP if worst comes to worst and they take my case to court, I am either going to ignore this letter completely or attempt to settle a lesser amount with RLP for a typical reason that I just want it to go away. I'm reluctant to ask them for a 'loss breakdown' as I understand correspondence with them just feeds them into thinking you are a case that can be won with sufficient scaremonger tactics and so they may persue me more aggressively. Does anyone have thoughts on this? Shall I ask for a loss breakdown or is this just a figure plucked from the air by RLP with no relevance to actual losses incurred. Also, is it possible to argue that Primark did nothing to minimise their losses when I offered to pay for the item and they are simply looking to make an example of me? I refer to "“We would advise you that in any civil dispute the parties are under an obligation to consider whether some form of alternative dispute resolution would be more suitable than litigation. Accordingly, though our client’s claim is for £87.50, on an entirely ‘without prejudice’ basis we confirm that our client [boots] would be prepared to accept £70.00 in full and final settlement of this claim against you, provided that payment is made in full within 21 days." in the CAB report. Am I right in saying Primark did not meet their obligation to consider whether or not accepting my offer to pay for the item as it was an honest mistake would be a more fitting dispute resolution, a long shot I know. I would argue that the phrase 'wrongful act' is open to interpretation. I believe that in order to commit a wrongful act you have to have the intention of commiting said act, I however was unaware I still had the t shirt and so don't believe myself to be dishonest in any way. I would just really appreciate some feedback, do you think I should attempt to offer a lower amount? I have seen in another thread a suggestion to send a letter with attached cheque of whatever more appropriate and proportionate amount with the rough phrase of 'cashing of this cheque will be viewed as an acceptance of this offer in full and final settlement 'without prejudice' for the alleged wrongdoing' any thoughts on this? Obviously it needs to be better worded but you hopefully catch my drift. Alternatively should I ignore this letter completely? Obviously this runs the risk of it being further persued and perhaps taken to court however. What are the chances of this? I know that there are very few cases taken to court by RLP but could anyone give me an idea of whether a case of this type and amount £130 is likely to be persued? At the moment these two options seem the most likely I will eventually choose as I am really just wanting to get rid of this annoyance in my life, thoughts on which I should eventually go with? I am acutely aware that time is running out! Thank you in advance for all of your help/advice and please be assured I am now super aware of myself in a store, particularly one I know to be a client of RLP. Apologies if I am rambling I just want to give as much information as possible and I'm not sure what is relevant. Kind Regards Edit: They also took a copy of my National Insurance Card as they believed my I.D was fake and wanted something else with my name on it - stupid I know. Is there any information they can get from my NI Number? Edit: In the thread 'Stealing wallets from TK MAXX' the OP mentions about the envelope being printed with RLP - which it is, member ArtisanUK suggests that they should be reported for gross breach of privacy to the Trading Standards, the Office for Fair Trading and the Office of the Information Commissioner. Is this worth following up? As due to them having their name on the envelope, my mum opened the letter (she doesn't normally do this but was worried for me) and started asking all sorts of questions when due to embarrassment on my part I had hoped to settle this myself.
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