Opened: Feb 2018 Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008

Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017

So, despite all of the bleating, the hype, the threats, the smooth posting on these forums and elsewhere, BES utilities have been found to be in breach of several obligations of required industry standards. This will come to no surprise to a large number of people who had dealings with this shabby company and in particular it will come as no surprise to the victims who have suffered from the unjust bullying that they have received at the hands of BES utilities and which in some cases have even destroyed their businesses and their hopes and ambitions. I see that as usual, not only as a regulator taken his time in sorting this out, but the resulting sanction amounts to a mere slap on the wrist and produces no real motivation that any utilities company to do any better. Part of the reason for the limited sanction is that apparently BES utilities cooperated and also admitted the breaches – even though, there were only denials elsewhere. Of course, it makes business sense that when you've been caught out that it is best to put your hands up as quickly as possible and it seems as if this is what BES utilities have done to the regulator despite being in denial to their customers and elsewhere. It has now been left to BES utilities to approach their own customers with proposals of redress. Will they go about this in an honest and decent way? I'm sure that we will find out eventually on this forum and we invite all victims of BES utilities to come here and tell us whether they have received an approach and whether they are satisfied with the way that it is being handled. For people who are looking around for somebody to manage their energy supply, frankly we suggest that you avoid BES utilities for at least two or three years until they have established a track record of straightforward straight-dealing. https://www.ofgem.gov.uk/publications-and-updates/investigation-bes-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-7a-7b-7-14-and-21b-and-consumer-complaints-handling-standards-regulations-chsr-2008 BES utilities have previously come onto this forum in denial and also to assure us of their best intentions regarding their customers. I wonder if they have the bottle to come onto this forum now and to apologise and to explain to their victims what the next step is.

My daughter is working abroad for a short while and has put her house in the hands of a letting agent ,who i think are ripping her off. She paid all the fees up front , and if any maintenece etc needed to be done they had to contact her ,or myself to gain permission. Which they agreed no problem . They had a tenant waiting for my daughters house who the letting agent knew personally,. The first month, a bill was issued for cleaning the house pre occupation . The letting agent said the house was filthy, after WE had scrubbedit from top to bottom . WITHOUT permission they had sent cleaners in to , wipe the outside window sills and clean the oven, cost £125 . we complained and got bill reduced by 50%. Letting agent then said the tenents were complaining about ants in the house , you need to sort this . My husband went to the house to see, the ants were by the back door which the tenent had had open, during the summer , no more than 10 ants.Had to buy her ant spray.I found out that the letting agent got intouch with daughter again , saying that a couple of jobs needed doing . Bit of sealant on the work top needed replacing , cupboard door not shutting right, unused open fire needed boarding up. Daughter agreed as she didnt want the hassle ,she was c harged £60. I began to think that the letting agent was helping the tenent ,and ripping off my daughter . The last incident was the convincer. In late October daughter had a letter saying that a Legionnaires Risk assessment was needed and that they would sort it. However a very good fiend of ours owns a plumbing business and said thet he would do this assessment for her, my husband got intouch with the letting agent to say no thank you WE will sort this. The letting agent then sent my daughter a bill for £250 and a copy of the assessment.I rang the assessment company and they told us that the assessment had been done 3 MONTHS EARLIER in AUGUST , as requested by the letting agent, but again WITHOUT permission. They apologised and waivered the fee. NOW , after recently signing a new lease the tenent has given one months notice to leave ,saying that she doesnt get on with neighbours. No doubt the letting agent has found her friend a new house to rent. Where does my daughter stand, shouldnt the letting agent have obligations to my daughter who is paying them fees . THANK YOU . Roxy

Hey everyone, So here is my problem, My friend and I have moved into a new flat last month and part of the moving in deal was a new freezer to compensate the rent increase from the previous tenants. This was agreed upon a month before we moved in, a month has now passed and still no new freezer (they even said it would be arriving in the afternoon when we moved in) . I have emailed the agency and rang them on several occasions although they just lie and say it will be here tomorrow. N Its not so much having or waiting for the freezer but more the on the principle of being lied to all the time and paying that increase for nothing. Its an Assured Shorthand Tenancy under the Housing Act 1998 (amended in 1996) if that helps. Many thanks, Poppy x

Ofgem Investigation into BES and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 7A, 7B, 7, 14 and 21B) Publication Date: 30th October 2014 Company being Investigated: BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier) Ofgem are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences. We are aware of a high level of complaints made about BES and have also received a referral from Citizens Advice. For more link is here: https://www.ofgem.gov.uk/publications-and-updates/investigation-bes-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-7a-7b-7-14-and-21b

I have worked for an employer for 6 months. They appear unable to meet there obligations. They appear unable to pay a contractor who did some work for us, and other organisations are phoning about unpaid invoices. there are 3 permanent staff. If an employer is unable to pay wages (due to be received by employees mon/tues next week) when should they notify the employees? What legal rights would i have if my employee is unable to pay my salary next tuesday. I believe the situation is as follows - we are working on a project which is supposed to go live at the start of next month. The client receiving this will then be due to pay a significant sum putting the companies finances on a level playing field. But I need to understand my legal rights if they delay or don't pay on the 25th of the month. I am looking for another job - but I need employment and a wage until that happens.

One of my debts has been 'transferred' from Santanader to Viking (their own in-house DRA). If my repayments were current, do they have the right to re-negotiate my payment schedule, or do they have to carry on with the original payments as agreed with Santander