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  1. My mum lives on the first floor of a three storey building and is almost 80. The housing association she rents from have moved in a single mother with a child above her and she is going through hell with the noise and it's making her ill. The woman has had people coming in doing DIY at all hours - 7:45pm tonight - and her children are often up at 6am, and sometimes earlier, which wakes my mum (and sister, who lives with her) up and they are unable to get back to sleep due to the noise. They're often also running around late at night as well so mum has to wait until almost 10pm and
  2. New measures to beat plague of nuisance calls READ MORE HERE: https://www.gov.uk/government/news/new-measures-to-beat-plague-of-nuisance-calls
  3. Good evening Caggers, I am asking for some advice on behalf of my father, who has been dealing with a nuisance neighbour for a while but issues have been esculating in the last couple of weeks or so. My retired father has owned his end-of-terrace house since the mid 00s, though it is an ex-council property. However the neighbouring property (mid-terrace) is council-owned, although it is looked after by a local HA appointed by the council to look after all their homes. These particular tenants (a couple with a child) have been living next door to my dad for about a year. There
  4. Bristow and Sutor are calling our home regularly. It's a recorded message for my son who does not live at this address nor has he ever lived here. The problem is that my husband is poorly in bed and the phone ringing disturbs him. We normally get very few calls. When they ring they give the case number three times but unfortunately I suffer with Arthritis in my fingers and I am not quick enough to write it down. There is no regular time for these calls otherwise I would arrange for someone to be here to get the case number. I have tried to get a web chat with the company but keep being told to
  5. Company directors could be fined up to £500,000 if their business is behind nuisance phone calls, under government moves to clamp down on the problem. The law is to be changed in Spring 2017 to make directors personally liable for breaches of regulations. At the moment only firms can be fined for ignoring rules on cold calling, but many declare bankruptcy - only to open up again under a different name. The change will mean the Information Commissioner's Office (ICO) would be able to impose combined penalties of up to £1m on company directors and their businesses for breac
  6. Complaints from people bombarded with spam texts and nuisance calls have today helped the ICO fine two companies a total of £100,000. Separate investigations into Omega Marketing Services Ltd and Vincent Bond Ltd were both triggered by complaints about nuisance marketing. Now the firms have been fined £60,000 and £40,000 respectively. The ICO receives around 13,000 complaints about spam texts, emails and nuisance calls a month. It is currently investigating 167 cases. Report nuisance calls at ico.org.uk/calls.
  7. I have involved my local environmental health and the housing ombudsman regarding an issue I have with a neighbour from hell who is severely mentally ill and lives directly above me in a flat. I am in a flat below him. The problem is that he lives in squalor etc and has also broken a few windows in his flat that are very dangerous .Also there is serious asb issues . Anyway to cut a long story short , both the ombudsman and the environmental health have written to my landlord telling them to repair these windows, but for 8 months now the landlord is still saying they cant gain access to repa
  8. There is this bunch of local kids around the ages of 6-7 years, definitely not more than 8 years playing very very noisy football right next to our house. All sorts of swearwords flying around between themselves as they play and they kicking the football into big metal garage doors (they use that as the goal). It is a huge bang at every 'goal' (every minute) and they do this for about 2 hours on most evenings from 7pm till 9pm and on weekends in good weather also on bank holidays and any other school holiday times when they go on for even 5 or 6 hours. It is insane! The position of our h
  9. BT has said it will launch a new service later this year to divert nuisance calls within its network before they ring on customers' phones. It said it will use huge computing power to root out 25 million unwanted calls a week. Currently, BT customers can buy special phones that block nuisance calls, or pay to stop calls getting through. But the new service will identify some of the 5 billion unwanted calls made each year before they arrive. They will then be diverted automatically to a junk voicemail box. Customers will be able to add numbers they don't want to hear
  10. The ICO is taking action against two more cold call blocking companies, continuing the crackdown on nuisance calls. Poole-based Nuisance Call Blocker Ltd has been fined £90,000 and Telecom Protection Service Ltd, based in Bournemouth, has received an £80,000 fine. Both companies were found to be making unsolicited marketing calls to people registered on the official Telephone Preference Service while trying to sell products and services to block the type of cold calls they were making. https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2015/11/ico-issues-fines-total
  11. Mobile phone users are increasingly being targeted by nuisance callers, new research from Which? can reveal. Seven in ten mobile phone users said they had received at least one unwanted call to their mobile in the past month. Despite the rise in such calls, many mobile phone users don't realise that they can register with the Telephone Preference Service (TPS). Only 3% of mobile phone users are registered with the TPS Which? has worked with the TPS to launch a brand new free text service which allows people to register their mobile phone numbers. You can register your
  12. I am receiving nuisance sales calls from 02 on my mobile phone number. I have been rung up repeatedly every day sometimes twice a day and its getting a bit beyond the joke. Each time they ring I tell them where to go politely. I received yet another sales call from them again 5 minutes ago. Where can I go to stop nuisance calls on my mobile number?
  13. A claims company has become the first to be fined under new powers after making millions of "nuisance calls", the government has announced. The Hearing Clinic, based in Derby, has been fined £220,000 following hundreds of complaints about speculative calls regarding hearing loss claims. It was the first fine issued by the Claims Management Regulator. Many of those called by the business had subscribed to the Telephone Preference Service (TPS), indicating that they did not want to receive unsolicited calls. http://www.bbc.co.uk/news/business-33788527
  14. hya all i am hoping some one will be able to give me some advice i bought my house 8 years ago behind a morrisons store everything was fine was told noise was kept to a minimum and that was fine about a year after moving in then the trouble started deliveries early hours from 10 at night untill 6 in the morning banging of trolleys wagons reversing even laughing and joking from the warehouse staff 7 years we have been complaining to morrisons and council eventually 3 week ago we had a noise monitor fitted off the council and are wait
  15. Which? is urging Government, regulators and businesses to renew their efforts to call time on nuisance calls and texts as complaints continue to rack up in the tens of thousands. After finding that a quarter (24%) of people don’t know where to complain when they receive an unwanted call, Which? are making it easier by launching a new online complaints tool so offenders can be identified and punished. They are urging consumers to report nuisance calls and texts to give regulators the vital evidence they need to take action against companies breaking the rules. This tool is powe
  16. Imposing fines of up to £500,000 on the companies behind cold calls and nuisance text messages is to become easier under changes to the law being made by the government. The move follows tens of thousands of complaints about cold calling. Currently, firms can only be punished if the Information Commissioner can prove a call caused "substantial damage or substantial distress". But from 6 April, that legal requirement is to be removed. More than 175,000 complaints were made to the Information Commissioner's Office (ICO) last year ab
  17. The press are reporting a crackdown on nuisance calls with ever larger fines for the transgressors, such as PPI, onlime marketing etc. http://www.dailymail.co.uk/news/article-2967040/Will-FINALLY-end-nightmare-nuisance-calls-New-law-make-easier-hit-firms-500-000-fines.html https://www.politicshome.com/home-affairs/articles/story/crackdown-nuisance-calls http://www.thisismoney.co.uk/money/news/article-2865158/Britain-s-one-billion-nuisance-calls-face-crackdown-task-force-warns.html As DCAs engage in constant calls and texts even after being told in writing only, by letter
  18. Hello, 20th January I received two phone calls from one number. 21st January, the same number called me. Upon answering, the vodafone rep asked me a few questions about my phone, what i use it for etc etc. After explaining to the vodafone rep that I work night shifts and her call woke me up, she persisted in asking me questions. I answered a few more questions and could feel myself waking up even more... In the end, I became annoyed and told the rep that I am going to have to end the call because I need to sleep in preparation for my night shift. The rep still pe
  19. Not sure if I have posted in the right place! Just found a letter from this company that have charged my elderly mother £121 for nuisance call prevention (she bought a little box from a shop and couldn't get it to work-related so called the helpline) . It doesn't work!!! I have already added her to the free Service- is it TPS? Are they [problematic]? What rights do we have to get a refund? Funnily enough they aren't answering their phone!!!! Many thanks
  20. Telemarketing companies that hound members of the public with unwanted calls could become easier to penalise under new government plans. Culture Secretary Maria Miller wants to allow the Information Commissioner's Office (ICO) to take action against offending companies more easily. And the Ministry of Justice (MoJ) will consult on imposing heftier fines. The ICO received 120,310 complaints about "unsolicited marketing calls" between April and November last year http://www.bbc.co.uk/news/uk-26806116
  21. I've had my work phone number for two years+ and I'm still getting nuisance calls every day trying to contact the previous owner of this phone number. It's a work phone so I can't just change it. I tell them every time that Tracey ****** no longer owns the number and please remove me from their lists, but still it goes on. She must be majorly defaulting judging by the amount of calls I get. What can I do???
  22. article provided by funforus The Which campaign against unwanted calls (this includes harassment as well as spamming) moves onto its next stage today. I've been helping and have the release below: Last month we called on the Government to step in to strengthen the law on consent and the use of personal data, and to give regulators more powers to enforce the law. Over 76,000 people have so far signed up to pledge their support for our “Calling Time on Nuisance Calls and Texts” campaign. Consumers can pledge their support at: http://www.which.co.uk/callingtime
  23. Hi everyone and thank you for your help. A relative who uses our address as a postal address, and who we have not heard from in months, is starting to fall quite badly into debt judging from the large stack of letters arriving for him each day. Unfortunately we do not have so much as a telephone number for our relative as their phone has been disconnected. Dad runs a business from home and we have two phone lines because of this. However, one of the phone lines was unused until a few days ago when he connected it again to start using it. Since then we have received seven or eight cal
  24. I have a dmp with Payplan for the last 7 years, I am only able to pay a token payment due to my financial situation £1.00 a creditor. Cabot sent me three letter offering a reduced payment to be paid within so many days, I just ignored them as Payplan manage my debts, and Cabot have accepted my payment all along. They phoned me this morning on my mobile and I have just ignored them. My finances are worse now than ever, as I am behind on my mortgage, to the tune of £2000 Shall I CCA them? Or are they just fishing for someone stupid that will pay up.
  25. Please help, am at my wits end over my neighbours increasingly worse issues against me, now making complaints about my dogs. Im worried sick that im now facing legal action and fines. 11.03.13 Received an Abatement notice from the council about my dogs barking. They stated 2 weeks ago, for 1 hour, my dogs barked constantly at about 3pm. I was not here (at an appointment so no way to prove/deny they were barking). Council have not issued any proof or evidence of this being true. A couple of weeks ago they sent a letter saying my neighbour had made a complaint about the dogs bark
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