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  1. hi so here goes, where do i begin........... i get a payday loan from TFF it defaults due to a mistake on their behalf and i get hit with all sorts of fees.......im sure you know where im going with this, these fees lead me to being contacted (harassed) by NDR and MHB ive had all of their techniques, emails,sms,phone calls about bailfs court costs blah blah blah.......... i decide to google and find CAG within 7 days of reading thread i found out all i need to know about my rights regarding both legal and with comlaints eg, OFT FOS. last night i prepared an email calling out all parties on their flawed polices, i went into great length about the oft rules and regulations that they were breaking so i have complained to the oft and all transcripts had been issued to them, along with numerous breaches of general law including trying to take monies from my bank account without my permission which is classed as stealing. today i receive an email from a 4th party ''payday processing loans'' in response to what i had to say, here it is Dear Mr xxxxx We are sorry to hear that you have a complaint about the service you have received. The company attempts to treat its customers fairly in all circumstances and we apologise if you believe the service you have received falls short of your expectations in any way. Please accept this email as acknowledgment of your complaint. We have 8 weeks in which to try to come to an amicable agreement. If we are unable to come to resolve your complaint in that period, you will receive a Final Written Response. This will set out the company’s final position in respect of your complaint. If you are unhappy with the Final Written Response and wish to appeal further you have the right to make a formal complaint with the Financial Ombudsman Service. You must make sure you do this within six months of receiving the Final Written Response or you may lose your right to ask the Ombudsman to review your complaint. The contact details for the Financial Ombudsman Service are as follows: Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR We hope that you find the information contained herein to be helpful and that we are able to resolve your complaint to your satisfaction. I have thoroughly reviewed your file and will block outgoing calls regarding collections. Although the loan was due in full 13th January 2013, we will reduce your outstanding balance from £678 to £364 to close your file. This offer is made in satisfaction of your complaint and contingent on its withdrawal. Please let me know in writing if you accept our offer. Alternatively, please let me know what it is that I can do further to resolve your complaint. I look forward to hearing from you. Yours sincerely, Michael Lapides Complaints Assistant Web Loans Processing Limited NOTICE: The contents of this e-mail are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive for the addressee) you may not copy or use it, or disclose it to anyone else. If you received it in error please notify sender immediately and then destroy it. entertaining agreed ???? you will notice numerous further breaches of the oft rules and regulations including an offer of reduced debt if i withdraw my complaint absolutely laughable. i immediately responded with yet another email calling them out and using their scare tactics against them for a change email which is as follows hi Michael thankyou for your quick response this is of great amazement to me as almost all contact i have made has been dismissed immediately. although i have no idea who ''web loans processing'' are im guessing your a part of the tooth fairy finance, northern debt recovery, marshal hoares solicitors family. your email seems sincere enough at first glance (to an uneducated person) but as read it myself i noticed yet another number of statements that once again break oft guidelines/rules and regulations, the main one being you say you are willing to reduce the outstanding debt IF i am willing to withdraw my complaint (this is a big no no tut tut) i cannot wait to update the oft with this one. although i am great full of the information and links you have attached to the email id like to make clear im well aware of all procedures surrounding FOS and OFT when making complaints including response times and time periods in which they must be dealt with. in your email you say you have removed my phone number from being contacted regarding collections yet within an hour of receiving your email i had a text message about a door visit and 4 calls all sent straight to my voicemail as i have blocked your number personally. once again breaching oft guidelines/rules/regulations. i urge you to pass the message on to your colleagues in the next office at TFF NDR and MHS to remove my contact details and respond to me via email/written form as their continuous harassment will only be logged and used in court if and when you do decide to take me. you fail to acknowledge my notification of the removal of your right to a door visit, i once again reiterate my statement that your visits are unlawful as i have clearly stated i wish to resolve the matter via email or in writing, i state again any individual/s who attend my property will be asked to leave failure to do will result in my local police authority attending and removing the individual/s. i have also received an email from NDR today in response to me requesting a copy of my original loan agreement that i electronically signed as well as proof of who actually owns the debt as i have been contacted by TFF and NDR in the last week regarding payment of the debt, this email stated only that a copy of my agreement has been sent out to me via post, so i ask you yourselves to once again send me proof of who actually owns the debt. as for your offer of reducing the debt i will make it clear once again i am not willing to pay more than the original loan fee plus one months interest equating to £272 even if you do agree to this i will not be withdrawing my complaint although i will make clear to FOS and OFT that you were very helpful in resolving the issue once i had opened the dispute with you. if however the dispute remains unresolved after the 8 week period i will not be waiting 6 months to continue with my complaint and i will begin legal proceedings myself against all bodies at TFF NDR MHS and WLP involved with all court costs and solicitors fees being reclaimed from said bodies. i once again thankyou for your hasty response and wait in anticipation for your response. yours xxxxxxxxx i cannot wait for their reply but in the mean time i would like to see what you guys think of my approach, its just im not a tool and i will not be bullied by these mugs they have gotten away with it for far too long extorting monies from individuals who are desperate but do not know what they are entering into when dealing with these creeps. ive been greatly inspired by your threads and offer great thanks for the information you have made available for us unfortunate individuals who have had to resort to these pay day loans/loan sharks
  2. Hi, I am a new user to this website and have found some of the posts extremely helpful. Unfortunately I found myself sucked into the pay day loan trap and ended up borrowing more and more in order to pay off other debts. I am in the process of setting up repayment plans with my creditors and most of the lenders have been happy to accept my plans. I have received numerous email and phone calls from Northern Debt Recovery regarding on of my pay days loans stating that they have taken over the debt. I have agreed a payment plan of £75 per month in order to pay off this debt but noticed that they have added considerable fees and charges on top of the original loan amount. My question is, is there a limit to the amount of fees and charges they are allowed to add onto my loan amount, and is there any way I can reduce the amount payable? Thanks
  3. I am unsure how to post a new thread but i am having problems with this company too. I have taken out a loan with speed credit, as i was desperate, I was unable to pay on friday my due date as i have lost my job. I am currently on a dmp and now today i got an email saying... 03.08.12 - Sum outstanding GBP 703 We have made a number of attempts to contact you by email and SMS to discuss the outstanding balance on the short-term loan you took out on 03.08.12 and you have made no effort to return these enquiries. We have also warned you in advance of additional charges you have incurred. As we make clear to all our customers our product is intended to be a short term financial solution. If the loan is extended this product can become expensive. As we have not heard from you and not received payment we have been left with no alternative and are writing to advise you that this debt will be passed on to our Debt Collections Agency in the next 24 hours. As per the terms of the contract between Speed Credit and yourself (see http://www.speedcredit.co.uk/terms.html) instructing the Debt Collections Team will add a further GBP 150 to the balance you owe. Debt recovery agents will call at the addresses we have on file for you until they are able to successfully collect the sums you owe. If our debt recovery agents, after a reasonable attempt at the addresses on file, cannot successfully recover the monies owed by you, we will issue a claim against you in the county court for the outstanding balance plus the further charges and recovery costs that have been incurred. You should be aware that a County Court Judgement against your name will remain for 6 years on the National Credit Records (NCR) accessed by employers, insurers and banks and may result in:- a) difficulties in obtaining future credit b) difficulties in obtaining a mortgage c) being questioned at a County Court as to your financial circumstances d) any current employers being info rmed so an application against your earnings can be issued e) difficulty in securing future employment due to an adverse credit history and credit score f) a Warrant of Execution and bailiffs being instructed We will apply for a County Court Judgement followed by a Warrant of Execution and a Bailiff order to seize goods from your addresses to be issued simultaneously to the County Court Judgement. This Warrant authorises Certificated Bailiffs to seize goods at the addresses held on file for you (including what may be your family home). These goods will be taken and put up for sale at public auction until the total amount you owe is satisfied. The initial cost of issuing a County Court Judgement is GBP 45, this will be charged to your account on the date of issue. The further court costs including solicitors time, application for a Warrant of Execution and the appointment of Bailiffs will also be added to what you owe. As you can se e this will ultimately cost you a great deal more if you do not deal with this matter now. It will also cause you a great deal of difficulty for many years to come. We strongly recommend that you settle this amount immediately to limit further costs, preserve your credit rating and your ability to gain full time employment. Please immediately pay 703 by either: 1) Paying online by visiting http://www.speedcredit.co.uk and clicking Pay Now; or 2) Make a bank transfer for GBP 703 to: Barclays Bank Account number 93462382 Sort code 20-50-94 Ref: Use your mobile number (447584327790) as a reference so we can match it correctly ALSO please EMAIL us confirming that this has been done to stop the debt being passed to the debt collectionTeam and further charges being incurred. If you ignore this and our debt recovery agency is instructed it will be a short matter of time before the CCJ is issued and Bailiffs are instructed to seize goods. We look forward to hearing from you confirming a speedy resolution of this matter. If you have already repaid and this is not reflected in the above statement please contact us so we can investigate this further and correct your file. Regards Speed Credit - LEGAL RECOVERY t: 084 3381 3381 ïï€ Please consider the environment before you print this email. _________________________ _________________________ ___________________ NOTICE The views and opinions expressed in this email may not reflect the views and opinions of any member of Mobile Credit Online Capital Limited. The information contained in this message is confidential and may also be privileged. It is intended only for the addressee named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you are not the addressee (or respo nsible for delivery of the message to the addressee), please notify the originator immediately by return message and destroy the original message. This message and any attachments have been scanned for viruses prior to leaving our network. However, we do not guarantee the security of this message and will not be responsible for any damages arising as a result of any virus being passed on or arising from any alteration of this message by a third party. We may monitor emails sent to and from our network. I was wondering if anyone had advise on how i should go about this, i have tried ringing the company and they are either hanging up or when i get through saying they dont take dmp. Im really worried what should i do?
  4. Today I received a letter from Appleton Massey stating that I owed Northern Debt Recovery £714, after taking a loan of £200 out with Toothfairy back in April. Unfortunately, I had to quit my job not long after taking the loan, hence my being unable to repay. I called the number on the letter, which put me through to Marshall Hoares (when I said I was confused by all the companies involved, the man on the phone became very aggressive indeed, glad I recorded the call!), anyway, I asked for a statement of the account which he ‘emailed’ to me (haven’t had it – funny that). He explained later in the conversation that they have the ‘complete right of law’ to add all the charges that they have done, and told me ‘when you signed the agreement, in the terms and conditions it says blah blah blah’... As he sent the email twice, but I didn’t receive it, I made him read out the charges; 26/4 - £36 10/5 - £36 25/5 - £36 24/5 - £10 7/6 - £200 7/6 - £10 7/6 - £150 7/6 - £36 20/6 - £36 I informed him that as a student, I will only be getting my loan in September, so cannot make payment. He said they could accept £400 today, £200 per month for £600 or £100 per month from 1st July totalling £700. He then went on to say that he was going to refer my case to the fraud department as he did not believe that I was working at the time of my taking out the loan, as he had asked me when I finished my job and I said I wasn’t sure, eventually getting out of me ‘I don’t know, middle’, to which he replied ‘well that would have been between the 17th and (whenever), and you took this loan out on 28th.’ My last day of working was actually the month AFTER I took out the loan, I have realised. Can they *really* add on all these charges?! They are difficult to get in touch with, and I don’t usually make calls to such people, but they are saying that they have made calls, sent emails and text messages, none of which I have received in the first place!! Any advice on the matter will be muchly appreciated!
  5. Having just tonight checked my Call Credit report as a one off, I've noticed that Toothfairy Finance have registered a default against my name, however are they correct in doing so? I've had a fair few problems with TFF/NDR/MHB in that they would not accept a repayment plan via my debt management agency nor would they then accept the repayment plan I was offering them. Finally I came to heel with a repayment plan of their choosing and have cleared the debt. In my honest opinion, there was a period of around three months where I wanted to pay but they simply made it an impossibility. In short - I don't believe they've ever notified me of my default status, rather just consistently threatened me with "poor credit" (obviously - that's why I used them) and intimidation from an impending "visit" - what is my stance with this? Should they have provided me with a notice of my default and by rights can I get Call Credit to remove the default? Alternatively, being that this was settled months ago, should this not be listed as a satisfied default (for what little effect it has on your score)? Whilst I know that writing to the lender is the first port of call, I can't imagine Toothfairy to abide by any sort of rules set for them or to actually treat the question with general human decency. It would also appear that they've searched against my name in recent months when I've NOT been searching for credit and when I've no longer had an outstanding balance with them - would there be any reason for this? Thoughts?
  6. Hi, I've been following this site for a while as I'm currently going through a bit of financial realignment in my life. I liked the look of it because most the responses on Money Saving Expert seemed to be along the lines of "I told you so - you deal with it!", whereas these actually seemed informed and not judgemental. Foolishly I had nine payday loans and the continual rolling, reloaning etc all got a bit too much for me - a lesson lived is a lesson learnt and all that. I contacted Debt Line (I should have used CCCS in hindsight) who arranged my payment plan with the creditors - currently it all seems to be going to plan with the creditors (some of who I expected real nastiness from) except for Toothfairy Finance. I took a loan of £200 for a month (£276 with interest) and defaulted - the debt has now been upped to £760 since they "passed it on" to Northern Debt Recovery. After a bit of research on here and other sites I continued to question every email they sent me and they continue to tell me that all their charges are legal and proportionate and that anything that I have read including the OFT are not accurate and should not be trusted. I copied the OFT in my final email response and surprisingly I've had nothing from them. I also asked in my last email (probably foolishly) what their involvement with Marshall Hoare was - no response about that but then coincidentally Marshall Hoare began to leave me voicemails and threats of "fast tracking a CCJ". I did top this off with what their involvement was with a director with firearms convictions was - apparently that's not true either though the internet says otherwise. The final straw came when one of the multiple voicemails said that "because we can't reach a conclusion via email perhaps you'd like to phone us" - no chance. Basically I would assume I'm looking at another £200 on top of this current debt as no doubt NDR will "pass" it on to Marshall Hoare - for the time being I'm playing hardball by refusing to deal with them via phone and keeping the OFT and Credit Direct in the loop, it seems Debt Line only want to deal with them when a final figure is reached and don't look to be sorting that themselves (that seems like a bit of a waste of money too!) - what I'd like to know is, does anyone know of anyone actually being taken to court by any of the above and has anyone fought to pay the actual debt and not the make believe one they've instilled against rules set by the OFT? Thanks!
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