Hi, Can someone please help me with cancelling memberships with Bannatynes which I feel I have been mis-sold. The reason I feel this is because when we went in for the intial chat and look around, I specifically asked: 1. Are the childrens clubs full ? (this is a huge thing for me as I didnt want to be paying £12.50 per month for my 5yr old daughter is going to be alone) I was told "yes, they are really popular" 2. Are there any inflatables in the pool for my child? I was told.... "no, but you are more than welcome to bring your own" 3. So, we can attend anytime at the weekends and bring my daughter swimming?... "yes, of course you can" 4. The supervised swim sessions which run twice a week, does this mean I can leave my 5yr old daughter there to be supervised while I work out?....... "yes, thats correct" So, I agree to memberships for myself, my husband, my 16yr old daughter and my 5yr old daughter. Since then it has become apparent that: 1. My 5yr old daughter is nearly alone in the kids classes 95% of the time. 2. No inflatables are allowed in the pool so all my 5yr old can do is hold onto the side for the whole time we are in the pool as its too deep for her to stand up and she cant swim. 3. No children are allowed in the gym before 2pm anyday of the week. My daughters went there one Sat morning and were told they are not allowed in. 4. Supervised swim means the child has to be accompanied with an adult if they cannot swim. This does not mean that there will be someone in the pool with them, it simply means there will be a personal trainer walking aorund the pool at these times. I really feel I have been mis-sold these memberships, so I wrote a letter to Head Office explaining this and had a reply saying that "as a goodwill gesture" they will cancel my two daughters memberships but not mine and my husbands. I replied stating that I only joined due to the childrens facitlites and that I was led to beleive that we could work out every day for an hour while my child was in the "popular" kids clubs which run for one hour per day and also we were of the opinion we could swim all day everyday at weekends if we wanted. They have today replied saying that "members are given the opportunity to ask questions relating to the contract until they feel comfortable to the obligations that they are about to commit themselves. It is ultimately the responsibility of the member to ensure that they understand all terms relating to the membership" So basically, I am determined to reply, but I need to word it correctly and would appreciate any help please. Thank you Jen xx