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  1. Hi - I received a parking charge notice after returning a few minutes late to the car last month. Parking Enforcement sent the familiar letter stating that I owed them £100 or, if I paid up early, as a goodwill gesture they would only want £60. I wrote to them explaining that I considered their charge was excessive and wasn't going to pay. They have written back stating that I don't have that option and I must pay within the next 10 days. Any advice?
  2. I have been following this thread as I am in a similar position - old Mastercard debt now at the stage of it being allocated a small claims track. It does state that if struck out the claimant (HPH2/H&C) has to pay my costs, as the debt is £11k+ with their interest, fees etc, i.e. over the £10k level. my defence was the total lack of any acknowledgment of my request for info regarding s77a/s78 and 86B. When it went south and M/card closed my account the rate had gone to either 19.9% or 29.9% (latter I think) and heaps of late payment/non-payment type £50ers added to their party trick. I was living abroad and so got any info well after the usual 30 statement, which stopped completely when they closed the account as I was paperless and no longer got access to what was happening. I first got this card about 35 years ago. Applied for the standard CCA and made the CPR31.14 request too. Nothing so far in return. Just wondering, in the absence of almost everything I have read on here and other similar sites (excellent service BTW), if the s77/78 86B claim has any merit whatsoever. Also, as we have to produce evidence, aside from a witness statement, what else do defendants typically produce in court from their own records? I have perhaps one or two old M/card statements, but nothing else really. Thanks in advance. Sorry, I did as requested and started a new thread. Nothing to add really.
  3. Hi all again, I've had a lot of problems with Littilewoods and Shop Direct Finance Ltd of the past few years. I currently owe them £292.95 and have been paying them token payments since May with a DMC. In the time i was in the DMC I had a lot of charges from Littlewoods. I've sent the DMC a SAR because they messed up some other debts of mine too and I want to see what they did. I'll list all the one's I can find with the statements I own and what my credit report says. ??/10/2014 Arrangement to pay (what it says on Credit Report) ??/09/2014 Arrangement to pay (what it says on Credit Report) ??/08/2014 5 Late payment (what it says on Credit Report) ??/07/2014 5 Late payment (what it says on Credit Report) ??/06/2014 4 Late payment (what it says on Credit Report) ??/05/2014 3 Late payment (what it says on Credit Report) 19/04/2014 Late Minimum Payment Fee £12.00 (On the same day I made a payment) 01/04/2014 Debt Collection Telephone Call fee £12.00 ??/04/2014 3 Late payment (what it says on Credit Report) ??/03/2014 Arrangement to pay (what it says on Credit Report) ??/12/2013 Not Updated (what it says on Credit Report) ??/11/2013 Settled (what is says on Credit Report) ??/10/2013 Arrangement to pay (what it says on Credit Report) ??/09/2013 2 Late payment (what it says on Credit Report) ??/08/2013 2 Late payment (what it says on Credit Report) ??/07/2013 1 Late payment (what it says on Credit Report) ??/06/2013 Query (what it says on Credit Report) ??/04/2013 Query (what it says on Credit Report) ??/02/2013 1 Late payment (what it says on Credit Report) ??/01/2013 1 Late payment (what it says on Credit Report) ??/10/2012 1 Late payment (what it says on Credit Report) ??/08/2012 2 Late payment (what it says on Credit Report) ??/07/2012 1 Late payment (what it says on Credit Report) ??/05/2012 Not Updated (what it says on Credit Report) ??/04/2012 settled (what it says on Credit Report) ??/09/2011 1 Late payment (what it says on Credit Report) ??/08/2011 1 Late payment (what it says on Credit Report) ??/07/2011 1 Late payment (what it says on Credit Report) ??/06/2011 1 Late payment (what it says on Credit Report) ??/05/2011 1 Late payment (what it says on Credit Report) 17/11/2010 Debt Collection Telephone Call Fee £12.00 ??/11/2010 1 Late payment (what it says on Credit Report) There are a lot more and the debt was past to NDR money I think around June 2014 because I have a summary from them showing I made token payments In June & July. But i don't think they added any charges, I was thinking of sending a SAR to Littlewoods to get all the information. I was wondering if I can claim the money back and can I get the charges removed from my credit report, because they cant be legal. Also how much of this £292.95 should I pay if a lot of it has been charges. Now my old DMC said when i closed the account down that I owed the Littlewoods debt to Shop Direct Finance Ltd. Also my credit report says I owe Shop Direct Finance Ltd and the data goes back as early as November 2010. Any advice on how to proceed would be much obliged. Andrew
  4. HI Ive got a letter saying notice of transfer of proceedings on the top left. It states Claimant - HOIST PORTFOLIO HOLDING 2 LTD defendant ME. Then all it says is To all parties This claim has been transferred to the the county court of St.Helens for enforcement. That is it no forms attached, there is no Amount Outstanding on the letter, nothing. I have checked my Credit File today and there are 2 listings on my Financial History. 1 CCJ from Barclays showing as SATISFIED and the other Account is still awaiting to be taken to Court for defaulting on my Mortgage. How do I find out what this letter is about?? Does anyone know why I have got this letter. It is not asking anywhere to respond I am a bit confused if this is the starting of my Mortgage Company taking me to Court??? If so I just expect more documentation & details. Like amounts, dates etc.
  5. I am not sure how much help I will get here, had a very very bad experience from IT retailer called Caretower Ltd. Back in May this year they called up and sold me Anti-virus and Email security. I gave all my requirements and had asked them to find the solution for it. I told them we have over 100 email users and will need only 10 of them to have email security. They came up with Kaspersky email security. When I tried to install it said we need to have exchange server, well this was not asked and no relevant questions have been asked before suggesting this product to us. I called them and said we cannot accept this product as its not fit for our purpose. We do not have exchange server and our email host provider is third party. It had past 30 days as well by extra 9 days since I reported. I had to spend time in working out how this works. Caretower said they cannot refund as Kaspersky will not refund them as the sale was already processed and it passed 30 days. I explained the 30 days rule would make more sense if this product was used and I refuse, However this product licence key is not used and its not fit for our purpose either. I have nothing to do with kaspersky as Caretower is the one who sold this to us. They have given an invoice and asks us to pay or face legal action. I offered to pay for anitivirus and not for email secuirty which needs to be on hold. They refused to send me separate invoices and said entire amount need to be paid. I even spoke to their higher management. who were very very rude as well and I wonder how they even exist with their rude customer skills?? I even told them I will pay the email invoice from my side and other invoice will be paid by my company, as my company did not speak with them. They refused even this. Instead these leaches are offering me another product?? Can you imagine this? I regret one thing that most of the conversation was over the phone. I can provide more details, as I think I may not have wrote few things. But I am waiting for your replies. I really do not want my company to pay for this.
  6. Hi All, Has anyone had any success with Transportation Claims Ltd? On 6th June I was clipped on my right arm by a First Bus whilst walking on the pavement. Driver did not stop but it was a loud bang and pedestrians behind me came and checked I was OK. To be honest I was more angry than hurt at the time as I had my wife and kids with me and had literally seconds before made my daughter move away from the kerb. I phoned First bus customer servicesicon within 15 minutes of the incident to report it and although I was still extremely angry I accepted they would look into it and get back to me. I gave them route number, exact location and time as it was an hourly service it would have been a simple process to determine the driver and bus concerned. I received an email cofirming my complaint within minutes. After hearing nothing for a week I called back and they said they could not discuss with me as was a matter of data protection for the driver, but I would hear from them shortly. 2 further days later I get a fairly bland letter stating my complaint had been passed to Transportation Claims Ltd and that no further contact with First would be acceptable on the matter and they would be in touch. 4th July, I called Transportation Claims Ltd quoting the claim ref from the bland letter. The person I spoke to looked up the claim ref and said the matter was being investigated and they must be having trouble finding the exact bus or driver. He then said he would send me the relevant claim forms to fill in and by the time I fill them in and return them the investigators should have finished the investigation. I wasn't badly injured, just some bruising and a sore shoulder and elbow so wondering if this is really worth pursuing? Thanks in advance fro any advice.
  7. Seems to be a trend on here and other website help forums, to ignore and even laugh off threats from CEL. Fortunately I have kept all correspondence and have been fighting this for my daughter since May 2016. Now she has been referred to the County Court Business Centre Northampton issue date 07/04/2017. In May 2016 my daughter had an appointment at a doctors surgery with her baby for injections. She is adamant she entered her car number plate on the screen inside the surgery but for some reason did not register. When the first letter arrived from CEL she approached the surgery to have it dismissed but was advised to be just out of time. As the letter came to my address she then emailed CEL with her new address and attached a letter with the appointment time from the surgery. This email was ignored I emailed CEL and informed them to refer to her change of address. Apart from getting a reply saying that I need permission from my daughter to act on her behalf, they still send letters to my address [ car registered there at the time ]. Looking for advice here for the best way to deal with these court papers. I understand parking needs to be governed but this seems unfair on my daughter whom the surgery were expecting. CEL Statement All visitors must register for a permit on a touch screen inside reception. If you park without obtaining a valid permit, you agree to pay £100. To deter abuse of this car park, these terms apply at all times. Additional costs will be incurred if payment is not received within 28 days. Arrival 10.53 20 Departure 11.12.37. Bill is now £327.04 including legal fees
  8. Hi Everyone, Looking for some advice in the best way to deal with a Summons that dropped through the letter box a day or so ago. My wife parked in a car park administered by Civil Enforcement Ltd on 28/8/2016. This car park had previously been a car park where one paid on exit and my wife assumed it was still like this when she parked. After about 10 minutes (on leaving the car park) a colleague informed her you now have to pre-pay so she immediately returned and purchased a ticket which she placed in the car and thought no more about it Then she received a letter (now thrown away) demanding £100 as a parking charge for not following the car parks rules and regulations. My wife wrote back to them disputing the charge and refusing to pay it. She went through their appeals procedure and received letters demanding payment and threatening legal action on 6/10/16, 26/10/16, 7/11/16 and 13/02/17 and the Summons dated 8/6/17. The Summons has been replied to to defend all. My wife was part of a church group she has 20 witnesses to returning and buying the ticket after about 10 minutes had elapsed. I have asked her to get some witness statement from members of the group. Unfortunately the original tickets were not retained. Civil Enforcement Ltd have number plate recognition cameras and the ticket machine is one where you enter the car registration number when buying the ticket. presumably, my wife can ask for the timing details of entering the car park, time of ticket purchase. amount of ticket purchase and when she left the car park. This should show she would not have used up all the time paid for. Its early days yet but I would appreciate all and any input as to the best way to deal with this. An irritating thing about the Summons is that it does not state what it is for. Can they issue a generic Summons like this? - Wording below: "The Claimant claims the sum of £250.64 for outstanding debt and damages including £14.64 interest persuant to S.69 of the County Courts Act 1984. Rate 8.00% pa from dates above to7/617. Same rate to Judgment - 0.05 Total debt and interest due - £260.64 I will provide the defendent with separate detailed particulars within 14 days after service of the claim form." Amount Claimed - £250.64 Court Fee - £25.00 Legal Reps Costs - £50.00 Total - £325.64 As it is a small claim can they charge a legal reps fee? And can they issue a summons without stating what it is all about and without a breakdown of charges? Look forward to comments whether good or bad.
  9. Good afternoon First of all I thank everyone for any advice you may be able to offer. On the 24th March 2016 at 19:14 I was parked at the rear of some shops on Slough High Street. I visited a Supermarket (one of those shops) and was in there no longer than 20min. On my return I discovered a parking ticket from Parking and Property Management Ltd with the issue reason 'Not displaying a valid permit'. It was dark so I obviously didn't see the sign post which outlined the conditions of parking there. The following day I went away for work and totally forgot about the ticket. Almost 3 months later I have recieved a 'LETTER BEFORE CLAIM' from Gladstones Solicitors. This letter is dated 7th June, was sent 2nd class and I recieved it a week later?? Having done extensive Googling online I read there should have been a NTK before this? I cannot recall having received one of these. I will be trawling through all my post again just to make sure. They are asking for a payment of £150 or they will take legal action? The easy option would be to pay the fine, however the bay I had parked in was for a Carpet Shop, which was way past closing time at the time I got the ticket! Where do I stand with contesting the ticket? Looking forward to the advice and I appreciate it!
  10. Apparently Falcon Management Services Ltd have had their membership of the Credit Services Association terminated.
  11. Hello, Can you tell me how can i register as a sole trader while in the same time I'm a LTD company director and a LLP member? It seems to be a problem through the HM R&C online service or I just can't find the answer... Looking forward for all your help
  12. Hi I'm new to this forum and was referred here by another member. I really need some help with a court claim I received through Northampton Court. After speaking to Northampton Court who advised me to make the Acknowledgment of Service and whether to defend or not. I made the Acknowledgment of Service on 19th April. The claim was issued on 10th April and I think I have until this Friday to respond. This is for a credit card debt that I have not used for over 7 years. Many thanks in advance.
  13. Here is one for the Consumer Action Group and for the mods. Can you provide a proper link to the following legal case for all future reference just like a SARS request, or is that too difficult? Its the well known case of Lisa Ferguson v British Gas Trading Ltd, a must read for all. http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html
  14. HPH2 LTD/ROBINSON WAY/ EX TESCO DEBT Hello, thank you in advance to anyone that can help. 1. In May 2005 I took out a £12k consolidation loan over 3 years. 2. In 2007 I ran into money problems and entered into an agreement to pay less per month. 3. By 2008 I lost my job and defaulted on several payments eventually I just stopped paying anything. 4. The account passed through several DCA’s and I tried to negotiate a reduced FFS figure several times however they always wanted more than I could afford so I paid my other debts instead. 5. The last payment I made was in 2011 and the debt was 6k at this point. 6. They continued to chase me for payment and I continued to try to offer settlements to no avail. 7. In 2014 Tescos wrote and offered me a FFS which I wrote back to accept with the proviso that they confirm in writing that they would not sell the rest of the debt on etc. 8. I sent the letter recorded delivery but I did not get a reply to this acceptance letter. They just continued to send statements. 9. In the last few months I have received letters from Robinson Way showing the debt is now due to HPH2 although I have not received a notice of assignment. I have written to request a copy credit agreement. 10. Finally Howard Cohen have sent a notice of pending legal action to which I have responded with a Pre Action Conduct - Request for Information letter. Judging by other posts that I have read this will almost certainly go to court. I cannot afford what they are proposing as they have added so much interest and charges (it’s now up to 10k). The debt is long since off of my credit files and as I have continued to try to negotiate settlements it is a long way off of being statue barred. I really would be grateful for any advice anyone can offer to help me reach a settlement (or maybe in my wildest dreams write off the debt) Yours Sleeplessly.
  15. Good morning I have returned from a weekend away to a CC Claim form with Lowell Portfolio 1 Ltd as the claimant ... They state it to be £150.23 to Avon cosmetics, but I cannot remember such a debt and if there even was one it was around 5 1/2 years ago! I never received a default letter from Avon (they say in the claim they sent an assignment in 2015) but I can honestly say, I never received anything. They are claiming #150.23 + #12.02 (8% interest) + #25 court fee + #50 legal representatives costs ... total is #237.25. My husband just says to pay it (I can't even see how I can do that as no payment details are attached) and I really don't think I owe anything! I have no idea what to do next & the clock is ticking on me doing something with this. Any help would be very gratefully received ... I don;t have a cheque book, so it would have to be a BACs payment (If I do just pay for it to go away) . .. but i'm not happy to pay fees, interest etc. on something I really don;t think I owe! Many thanks
  16. I have a debt under my DMP that is now with NCO Europe I presume they are merely the collectors for the original business-Direct Line Loans. Can anyone offer advice about this?
  17. Hello, We received a PCN for parking 2 hours 21 minutes at Greenwich Shopping Park. I appealed, as I believed it was a mistake as we understood the time limit to be 3 hours. They rejected the appeal, explaining that on a match day the maximum stay is 1.5 hours. There was nothing to indicate that it was a match day when we entered the car park. We also checked the shopping centre website before making our journey (greenwichshoppingpark.co.uk) which advertises 3 hours free parking. It also does not mention match days. We drive a fully electric vehicle, and planned our journey around stopping at this car park to recharge so we could make it back home! This is my appeal: Dear Sir or Madam, I received a parking fine explaining that I entered the Greenwich Shopping Park car park at 16:11 and left at 18:32 - a total of 2 hours 21 minutes. It clearly states on the website (greenwichshoppingpark.co.uk) that parking is free for 3 hours. We checked this before making our journey. I believe the charge has been made in error as we did not exceed the 3 hour time limit. Yours faithfully, (My name) In their reply they have provided a POPLA code. They have extended a discount period until 16/02/2017 which is £40, and £70 after. Should I make an appeal to POPLA? Any advice is most appreciated. Thank you.
  18. Hello. Newbies 1st post. July 2014 I went abroad for a year and a tenant was in my house for that period. I was up until then using Cooperative Energy for both gas & electricity. I was paying £130 every month. I gave final readings on changeover day. A year later, tenant moved out and I moved back in. Again I contacted Cooperative Energy to transfer it back to my name. I was amazed - and double checked - when they said it will be £72 per month for both. Wow I thought prices have dropped! 3 months later and 3 payments of £72 made I receive a letter saying I have arrears of £462! Naturally I called them to advise there must be an error - to be told no, it was outstanding from when I lived here before! I asked how? And said this isn't possible. And where was the bill? They said they sent it - 9 months after I went abroad! I told them I genuinely had not received any bill and that I fail to see how this can be right. The (un)friendly woman just snapped "well its correct and you'll have to pay it as it can't be written off". I then requested a copy of the bill. It never arrived. Just another threatening letter. I called again. I asked how come it took them 9 months to send a bill and why send it somewhere that I wasn't living? Also, when I made contact on my return to the UK why wasn't I informed of this alledged outstanding amount then? I again requested a copy if the bill which never arrived. I did however, Ewelme a letter from Search UK Limited saying they now own this debt. Not sure how to proceed so advice /action recommendations would be gratefully received. Thank you. Apologies it was 2015 I went abroad not 2014!
  19. I am in a very difficult situation with DEL. I was using a hire car. The hire car sent me the charge. I made the payment or at least I thought I made the payment. My bank statement shows payment gone through but DEL received anything. It turns out that there was error with the bank processing system and somehow the last digit of account number was missing. The bank processed the transaction and have resent the original amount. DEL claims that they sent me a letter for payment which I never received. And I have asked them numerous times in the last week to send a copy of the letter that they sent. First they said that it was sent recorded delivery. I asked who signed for it and they didn't respond. Then they admitted that it was never sent. Now the MD of DEL wrote to me stating that letter was sent. I don't have a problem with paying the charge however, I never received any notice from DEL that payment was due until I received letters from Gladstones and their Debt collectors. Please is anybody able to provide any guidance or advice about my rights? Below is the copy of the email received today: ----------------------------- Dear Sailesh, Your email has been forwarded onto me to review. Looking at the case , it would appear that judgment was entered against you on 31/08/2016. As such, we regret that we cannot accept the original charge amount and that we will be pursuing the full judgment amount. If you wish to resolve the matter, please make payment for the outstanding amount at your earliest convenience and we will ensure that our agents notify the Court that the judgment has been satisfied. Please note that we are unable to accept payment directly. Further details of how a County Court Judgment is obtained can be found at the following link: Trust online link We trust this answers your queries . Please note that we will not engage in protracted correspondence regarding your Claim and subsequent judgment. You’ve been given the opportunity to dispute the matter and we are now in a position whereby we will seek to enforce the judgment against you. If you wish to dispute the judgment then we would suggest that you seek independent legal advice as to how this may be achieved. Kind regards, Dyl Kurpil LLM/LLB (Hons) Law Managing Director
  20. Avoid parcel2go Ltd terrible company, paid for next day delivery service, took 20 days to delivery. If you try and leave a review on Trust Pilot they report it, even though I have proof. Having to take legal action against them now, already gone to my bank to start chargeback, and starting court case http://www.moneyclaim.gov.uk If anyone else is having same problem, and interested in class action, please let me know.
  21. hi all I am new to here I have a dilemma about 8 0r 9 yr ago I had a loan with welcome and as I moved around and had problems I just forgot about it, in 2012 I was given a CCJ and is now on my file from IND LTD I refuse to pay as the length of time and welcome went bust out of principle I was young stupid and hassled into taking a loan I was only enquiring about. just before the 6 yr was up and debt would be wiped ind got a ccj crafty but they have now issued me with another ccj for same debt and I am due to go court on 16th march. any advice plse on how to get these off my back. thanks
  22. Hi All, First time here. I have had a letter from Advantis Credit Ltd requesting the following: Dear Mr x xxxxx Advantis provides professional services to a number of large organisations within the UK. We have been instructed to verify the current whereabouts of a Mr x xxxxx formally resident at xxx xxxx xxxx in relation to an outstanding matter. If you do not contact us we will assume that you are the correct person and we will contact you again in order that we can get the matter resolved. Yours ACL * The address in question is a place I lived in 4 years ago and have since lived in 2 other locations. * Although the letter has arrived into my mailbox the actual flat number on the letter is incorrect. * They have an online portal which I have logged into using random detail and it states there is a debt of £1000. What should I do here ? I haven't formally contacted them yet. Thanks GS
  23. Hi, I am hoping for some advice and i have heard i am in the right place. 10/2015 - I received notification from Northampton County Courts Re an unpaid parking ticket issued by Blackpool Council. The car was one which I was the registered keeper of, however I was going through a separation at the time and was unable to agree ownership of the car with my ex partner. The car was in her possession during the period the ticket was issued. I wrote to the county courts and to Blackpool council, detailing the above. The courts agreed to cancel the case however Blackpool council never bothered to reply. I heard nothing until today which was in the form of a letter through my letterbox issued by Phoenix headlined ENFORCEMENT AGENT VISIT. They state on the letter that they called to collect a sum of £423 on behalf of the named client - Blackpool. They state that they wil return in 5 days to seize and take control of my goods if payment is not made by then. They asked me to contact them on 0333 323 0333 to make payment and avoid further action. Signed S.King. Under this, its headed GOODS VIEWED FOR POTENTIAL REMOVAL and nothing is listed.Overleaf, it says a detailed breakdown of my account and lists; Debt amount £ (blank) Compliance Fee £ (blank) Enforcement Fee £ (blank) Sale & Disposal Fee £ (blank) and then a fee schedule I have not contact the bailiff as yet, but i have sent an email (containing the email i sent to the county courts back in 2015) to the head of Blackpool council Mr David Blackburn as a letter of complaint. I attached the letter i received today and asked him to cancel the parking fine and to instruct Phoenix to cease action with immediate effect. Please can i have some advice on what i can do. Many thanks, Bm1988
  24. Hi all, Have today received a CCJ Claim from Hoist Portfolio Holding 2 Ltd. who apparently purchased the debt from MKDP LLP (Ex Barclaycard). According to my records the last payment on this account was made in June 2010, but the assignment in my credit file (just checked on Noddle) is showing the date of default in February 2011 so obviously there is a discrepancy. So, which one is more accurate? I was under the impression that the actual date of default is around 3 months after the last COA, which would lead to September 2010 + 6 years which gives a date of September 2016, which would then make the debt staute barred? And my other question is, do I then go down the statute barred route, or the CCA/CPR31.14 route for them to 'prove it'? Many thanks.
  25. Hi guys I have received a parking charge of 100 to be paid in 28 days or 60 if paid in 14 days. I received this just after midnight. I believe that this is unfair as I parked there only for a maximum of 15 minutes to drop my wife and 9months old daughter. It was late in the evening and it was dark. The area is known for drug dealings and drug addicts loitering. I didn't wanted to walk there during that late hours with my daughter and wife. I decided to park near by which is a private road just to drop my family and luggage as we were coming back from holiday. This is the only way to get to access to my flat as it is a new development. By the time I come back to move my car I got a ticket. Kindly advice me on the grounds I can appeal. Thanks Sri
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