I have spent the day on the phone talking to brick walls I have been paying BT by D/D since 2012, no gaps. I decided to leave last May after speaking to a price comparison site. As usual its a mess:- The day started with a nice letter from LCS stating that I owed BT £110.00. Apparently money had been added in order for BT to transfer the bill to LCS. Problem.. .not had a phone with BT since 8 May 2014. Firstly told that I have never paid by D/D....what? Then spent hours being told that I needed to understand my bill. ...particularly the one in April... ..except that I had one in May which covered all calls made from March to May.. ..that famous cancellation fee of £25 had been added, but the credit taken out of my account for £16.80 is not accounted for and of course there's the advance rental until May 21st...sorry? yes line rental and broadband up until May 21st even though I have a letter from BT stating the line will cease on May 8th. Contacted LCS for their email address.. ..explained to the brick wall that this is a real mess that I have tried sorting out.... ."do you have a telephone reference number for that?".. ...ummmm no because they don't give you one, well "can't discuss this with you"....really Tried talking to more brick walls blood pressure too high... ..emailed LCS and if they are reading this. ..take note I will pursue LCS for compensation for spending far too long discussing rubbish with you and if you do not pay the £200 within 14 days. ...its small claims for you. ...who else agrees that many bills that are not paid are not actually owed and that we should all start billing and following up our claims for compensation legally unless these debt agencies start taking care on chasing false claims by the various services?