Hi all I'm after some urgent help please. My ex partner and I took out a secured loan with Paragon a few years ago to cover some debts we had. Then we split up and I took over the loan so that I could keep the house. Everything was going fine, even when I lost my job in 2011 as I walked straight into another one so could keep up the monthly repayments. Then in Feb 2012 I lost my job and couldn't make the payments, so I was making token payments each month of £10 or £20 depending on savings against the monthly due of £156. I applied for help from DWP with my mortgage and my loan and at first they said no to to the loan but then agreed to make payments to the loan but only of about £11 a week. I have been suffering from depression for about 2 years and battled alcoholism on and off for nearly 10 years. I've also been receiving bereavement counselling following the death of my mum in Nov 2011. At first I used to talk to Paragon on the phone and I regularly completed their income/expenditure forms and they seemed ok but acknowledged that my debt was increasing. Unfortunatley recently I've buried my head in the sand over it and ignored their calls as I got more and more depressed about applying for lots of jobs and not getting an interview or getting to the interview stage feeling pretty confident but then getting turned down. Last week they sent me a letter saying that they may pass my account to a their field agent to call from Excel Counselling Services.. .I know that this is just a posh word for a bailiff! Today he knocked at my door whilst I was out getting electric put on my key card and he put a note through the door. The letter doesn't mentioned the amount that is outstanding but I think it's around £2k. His note is all friendly about we need to talk about it or he'll have to tell Paragon he's not talked to me and I could risk losing my home. Can I send him the following letter? Dear Sirs, Re: Account reference Paragon Personal Finance Ltd................ I refer to your visit dated 18th February 2013 informing me that your company has been instructed by Paragon Personal Finance Ltd to visit me, in respect of arrears on the above mentioned account. The purpose of this letter is to advise your company that I believe that my circumstances fall within the category as contained within the National Standards for Enforcement Agents of “vulnerable situations”. The reason for this is that not only am I a person who has suffered a bereavement in the family with the death of my mother in November 2011, for which I am receiving counselling for. I am also currently unemployed having lost my job and am in receipt of benefits. I am also receiving treatment from my GP for depression and alcohol dependency. Accordingly, I would like to request that you do not visit my property again as this would cause undue stress and anxiety. Instead, I would like to request that you return this case back to Paragon Personal Finance Ltd. I would be grateful if your office could confirm safe receipt of this letter, and confirmation that the case has been returned to Paragon Personal Finance Ltd. I am copying this letter to Paragon Personal Finance Ltd. Yours Faithfully I was also going to send the letter to Paragon, along with another income and expenditure form and a cheque for about £20 with an offer to keep paying £10 a month by dd. Is that ok? Should I be doing something else? He says in his letter he's going to come back so I was hoping to get the letter in the post to him today to stop him calling again as my Dad is coming to see me tomorrow and I really dont want him to get dragged into this and I've recently started seeing someone who I really like and I'd be really embarrassed if he turned up whilst he was here. Please help, I'm now sat in tears as I'm scared that I fought my ex really hard to get the house and stop him taking it over with the woman he left me for, and now i'm scared I'm going to end up homeless. I hope this all makes sense. thanks Mary

hi ,we have a secured loan off just under 5,000 from Black Horse which is now been taken over by Skye Loans we purposed to pay it at 150.00 per month but they have refused and added charges off 53.00 can any one help please

Good Evening, I am trying to locate email addresses for Yes Loans and Liquid Advance which I had loans with, I am trying to reclaim my interest charges from these companies. Could someone help with this please?? Thank you for your time ;-) Kind Regards Mr Wits

Hi Guys - received a letter from Loans.co.uk saying that I had been possibly mis sold a ppi policy on my mortgage - originally through igroup and then gemoney. I completed the form returned it and have been told that it has been upheld and that they are calculating the settlement. I raked through some old documentation and fund the 5 year term policy which was paid in a single premium back in 2006- now I am still paying my mortgage still got 10 years to run- I can remember that it seemed my mortgage was a lot higher in the first couple of years but I cant remember any specific ppi repayment being paid monthly - So do you think that I have repaid all of the single premium in the first fe years or would that premium of 4400 been spread over the whole life of the mortgage which would mean Im still paying it even though it was only for the first 5 years. I actually rang the Wessex group who checked and said it was paid in one lump at the beginning of my loan - just wondered if you had heard of this before

Hi all, yet again i need your help. I have acted foolish, earlier this year i applied for and was suprised to be offered a loan of £950 by Sunny.co.uk, so i took the loan, then 4 days later paid it back, now according to their website you have a 5 day cooling off period where no interest is charged, although can only use this once every 12 months, i paid back and was charged £40+ extra in charges as i recall..... a few days after this i decided hmmm £950, that would come in handy for this and that, maybe my credit is getting a little better, applied again, was offered £950 again, took it, again....... i know, shame on me. Now the problem starts, i thought i would be paying back monthly over 10 months, but it turns out then wanted weekly, i went on the defensive and pulled the plug, running with the £950 essentially, fast forward 6 months, the total amount owing is £1450 odd from a initial £950 borrowed, on CR it is being marked as late payment NOT as a default, not yet anyway. I figure i want to enter in to negotiations to pay this back before it hits as default on CR, can i do this, are they likely to listen. I could maybe afford £50 per month for the next 6 months then maybe £80 per month. I know this will take forever for it to clear but better than getting a default... .. or not. Thanks in advance.

They really are a curse! I have posted a couple of times regarding the nightmare I have had with one of these companies. With all the claims being made regarding Payday loan companies, I can't see any difference with these loans. I really hope we get some sort of compensation for all we have gone through. As with all these type of loans, once you've borrowed from them, it can be a vicious cycle, but in my case, when I first started until I finished not one credit check was made. They did an affordability check but how does that prove one's ability to pay. The desperateness of someones situation may mean they forget some debts or elevate their income etc. Easily done in the heat of the moment. Great day when they are banned or compensation awaits!

My friend had a loan with HFC, Marble loans in 2004. A few years ago she sent a CCA request to them but never heard anymore from them. They have been selling the debt on to various DCA over the years now they have got heavy and Restons are involved. They have said they are going to apply a Charging Order to her property. She does not have the original paperwork of the original cca request. They sent a letter before Christmas saying she had until the 22nd December to reply to their request and then they will take her to court. Not sure if things have changed now and you can still request cca or if I need proof of original letter? Should she send a SAR to HFC or Marbles Loan with a hope there is a copy of the original cca request or maybe send a new cca request?

Hi, despite having a ccj for £1500, sunny lent me £400 ! the first repayment was due today, but as i am still waiting for an ebay refund to clear , yesterday i contacted the bank to cancel the cpa. no joy! santander say they cannot do it as sunny have not taken payments before. contacted sunny . explained situation . sunny agree new payment schedule starting 5/1/2015. wake up to an email from sunny saying the bank had refused payment ! checked online sunny statement and no changes to my schedule had been made! will they try to take again tonight ? will i be charged for non payment ?

Over the last couple of years Pay Day Loans have not had a good time. Since the Financial Conduct Authority took over from the OFT - they have reined in the dreadful practices used by this industry. Many of the companies have left the industry altogether, the rest are having to abide by some very strict regulations. There have been lots of fines issued and borrowers have been compensated for some of their dreadful experiences. We are now seeing quite a few caggers report back that they have finally removed themselves from the clutches of these companies. Make sure you aren't one that finds themselves IN their clutches this year !!

Hello, I'm looking to get some advice after reading about the redress that payday companies are paying. I had three loans, one with QuickQuid which I repaid in full, one with Payday UK and one with Payday Express, both of which I defaulted on in 2013 and remain a black mark on my credit file. I defaulted on these owing to losing my primary employment and sinking into a sea of debt. I took out the Payday Express loan on the 13/03/2013 and the Payday UK one on 01/07/2013. My first question is - since these defaulted in December 2013, and no payments made since, would it be possible to get redress? My credit file was already shot to bits at the time of these loans - having already defaulted on my credit cards (not able to make the minimum payments on those), and I will openly admit I went for them in hindsight to try and buy myself time and sustain myself as my job was coming to an end and I was just trying to get to the end of each month. My questions are - even though the accounts are in default, would I be able to get them written off under the redress scheme? It is certainly easily provable that I was a considerable credit risk at the time. Secondly, even though I was able to pay off the QuickQuid loan, managed it with some difficulty and by utilising the other two loans to continue making the payments. Is there any redress there even though I settled the account? Thanks alot in advance for any advice, I'd be more than happy to answer any questions.

Anyone come across this lot? Received a very aggressive email from them chasing a really old debt of £127 which they say was attributable to EPDL, and going straight for court action... Emailed them to say don't remember this and who are they and was emailed back with: Ecashwindow Ltd is the new name for Early Pay Day Loans and are happy to supply you additional information you require. Call 01908 440050 in order to discuss further. In the meantime legal action will continue. Nice outfit...!

I have heard mixed details about this matter. The Student Finance information seems to indicate that as the loan is only for fees, and paid to the college, it is not counted as income but my friend has been told otherwise. Can anyone point me to specific information showing definitive answer please.

Hi, Does anyone please have the bank details for Amigo loans? My brother has to pay them he is in an agreed monthly arrangement but does not want to give them his new card details as he thinks they might take whatever they want. He want to pay cash in at the bank so we were wondering if anyone has these details please to make payments? Or any other way? Thanks.

I have been contacted by them in regards to a really old loan. I last made payment in Feb 2009 and I sent a SAR request off to them in Dec 2009. They appear to have used the £10 fee for SAR as payment for the loan. Two questions is the SAR an acknowledgement of the loan? secondly they say that even though I haven't made a payment the fact that they have written to me keeps the timeline "live"

Hi all, although its a much discussed topic "Statute Barred" I'd thought I share some recent communication between myself and ecashwindow otherwise known as Early Pay Pay Loans. A month or so ago I received an email from ecashwindow stating that a CCJ was "being" issued at my home address. without acnowledging anything I responded to the email with "You will need to send me copies of any signed paperwork and documents relating to the suggested loan I have with you. Sending me threatening emails suggesting court action will not prompt me to make any payments unless you can provide the requested information". Then yesterday I received the same threatening email and replied with the same response. I at no time sent in a letter with any personal details or form of payment requesting hard copies. But I did get a response on email from them with a copy of a loan agreement with all my personal details on it. However the loan was from 2008 and defaulted in 2008 so it is now statute barred. So they are being hopeful of getting the payment with threatening emails. I guess what I am trying to say is for anyone being chased by this company be sure that you ave all the facts in place before you think about making any payment. It is just scare tactics. I am also seeking advice from the people that know on this site. The email they sent me yesterday contained personsal information such as; Full name and address Full bank name, account number and sort code Bare in mind I have not confirmed who I am or agreed that the loan was mine, so surely they are breaking some kind of data protection by sending out personal details such as this . If they are then I will need help in building a case against them.

Hello I am new here and desperate for some advice. It's complicated but will try and keep it brief but below is a summary. In August 2006 myself and my now ex husband needed to refinance an existing loan with GE Money a broker referred us to Blackhorse and we were offered a secured loan of £40k. We were categorically told that we could only take the loan if we had the PPI as well even though we said the repayments were way to high to afford. We were convinced by the Blackhorse rep that this was our only option like idiots we signed. The loan agreement states Regulated by the Consumer Credit Act 1974. Total amount of loan with PPI was £52,075.05 (we did query this as we were told absolute max allowed to borrow was £39,000 the balance is cost of PPI). 10 year repayment period. Interest rate of 11.9%. A year on and we realised that the PPI should not of been sold to us as we had our own insurance through our employers (we had told the Blackhorse rep this before signing)! After a bit of a fight £10,373.35 was credited (so it shows on my statement). Another year down the line and a divorce. I got into payment difficulties and missed a few payments (I always made Blackhorse aware of when and why). PPI came to light again as when Blackhorse credited the original amount they had failed to refund the payments we had made and the interest. In 2009 Blackhorse finally credit the account again with a refund of £3,561.31 only after I had refused to pay anything until they did! I carried on paying reduced payments to Blackhorse as I was struggling on my own with the loan and main mortgage but had accrued arrears made up of missed payments and charges of £23,435.47 Blackhorse went for a SPO in November 2012. Blackhorse wrote to me the same month to say they were charging me 11.292%. I have carried on paying the court agreed sum however on occasions I have not been able to pay the whole amount on the due dates and payments have either been split, late or not the full amount. I always called Blackhorse and made them aware if paying extra when I could and for once they were helpful! In October 2014 I received my annual statement and was shocked to see that even after paying over £7K the balance of my loan had only gone down by £145! I queried this and put in a complaint to the FOS. Within in 4 days Blackhorse rang me and said "good news - no more interest, when I queried why all of a sudden they said "good will gesture"! Roll on to May 2015 when I receive letters from Blackhorse and Skye to say loan was sold on. I rang Blackhorse and asked why they said no longer "allowed" to operate those loans" however everything with my loan would remain the same. I then called Skye when my first payment was due 1st July 2015). Made the first payment via debit card however the rep entered the wrong post code so had to do again. Again was reassured smooth running of account by Skye. Checked bank account later that day to find I missing two lots of large payments! Rang Skye oops sorry a mistake we don't have the money it's in limbo, called my bank who confirmed the wrong payment was in limbo and would have to wait until it wasn't collected to recredit my account. My bank then blocked my cards as believed it was fraudulent due to high amount twice! This took almost two weeks which meant I incurred bounced direct debits bank charges and £253 liability order for non payment of council tax! Skye just said oh we didn't have the money physically so tough, On making my next payment the lady I was speaking to said about setting up the payment plan by direct debit. I explained I was unable to do that as sometimes I have to make split payments as money was very tight. She said send in your pay slips, statements and expenditure and income and we can see if we can get you a more comfortable payment. She asked was was comfortable now I said the amount but what about SPO. She said well it's a fresh start with us and took the reduced payment. She confirmed to make the reduced payment until they had reviewed my finances. I made the reduced payment (split) this month on 29th. Thence stepdad I received a call from a rep who told me she had reviewed my finances and the history of the account from Blackhorse and as there are still £9,315 owing on the arrears and as my finances clearly show I ve no extra finances to clear these - they suggest I sell my house to clear the whole balance on my loan otherwise they will possess. I was shocked! She said they are no ,onger able to help me and I have until Monday to respond. Sorry this is so long but thought the whole history would be helpful. Sorry I forgot to mention I have paid £45,102.41 to date and the balance on this loan is ......... £42,676.88, the lady who called from Skye in Friday also said the the original term of the loan was up last month and that I had breached the SPO as when it sent to court a new agreement was put in place (news to me as I never signed any new agreement) that the loan would be extended by 4 years to allow for all arrears and payments to clear however I would need to be paying over £900 a month to do this - I currently pay £700 which is £80 more than agreed by court.

Hi everyone I am a newbee to this forum. I have been reading your threads about sspl and could really relate to them. I got a personal loan against my home in 2006. I was told I had to have ppi, however when my ex husband was made redundant we were not covered. I have been trying for years to claim back the money which is over £10,000. everyone just passes the buck. I have got a customer copy of the loan agreement. I have wrote to sppl who claims it is the brokers responsibility who has gone bust. any advice please? Thank You

I've just come across an old Insurance certificate in regards to a secured loan we had 2004-2006 . The insurance certificate states the premium was £3269.24 +ipt . I am aware that SPPL are no longer trading and Aceden are a point of contact. I see some people have been refered back to the broker with whom they took out the loan. Thats our first problem as I have no idea who it was . Hubby seems to think it may have been Norton or Ocean. Another thing I have noticed as it stated he had to be employed but he was actually self employed at the time . The loan was paid off early 06. What I need to find out is where do I start . Many Thanks

Hi, So I've thankfully managed to pay off most of my Payday Loans. Had a bit of an issue this month with a flood at home so all of my income went to sorting that out and I'm now awaiting insurance money (Should be latest next week). I cancelled CPA from remaining lenders also. The last lenders I owe to are 24/7 & Peachy. 24/7 were kind enough to freeze interest etc. Until next Friday at which time I will pay off the remainder. PEACHY on the other hand flatly refused to freeze anything, Offered a rollover and said that the loan of 500 which with 150 interest and charges currently stands at 685 - Which I have said I would pay next week in full will be 790 and I will need to pay this amount next week. Any ideas. DD.

the law commission has opened a consultation to give consumers greater protection when taking out a logbook loan http://www.lawcom.gov.uk/unfair-law-fails-to-protect-logbook-loan-consumers/

Hi guys. I would really appreciate some help with this. A member of my OH's family has run up at least £3k credit with Provident. She is very unwell at the moment and has been hospitalised and her doctors are concerned about the impact of all of this on her mental wellbeing. I've seen agreements for 2 loans that I think are currently running, costing £30 and £200 a month each, but I haven't seen all the paperwork yet. Her husband has been signed off sick from work and is only receiving SSP and possibly some benefits. This means he can't afford next week's payments - what can he do please? The other concern is that their finances weren't sufficient to fund this borrowing so it could be irresponsible lending. Should we be sending off an SAR please? Thank you for any thoughts you have on this muddle. HB

Hi Guys and thanks for the acceptance to this forum - I am normally quite good when it comes to debt and have managed well but In February of this year I received a 'DOE' letter to my Ltd company for a debt in 2002, which I have no recollection of, nor have they attempted to notify me in the last 14yrs about any outstanding amounts (Social loan). I called the number supplied on the letter with some confusion as you can imagine asking what this is all about and why a DOE has been sent without previous contact from DWP to resolve this matter, the debt company (refused to issue name other than 'we work for DWP') advised me to speak with the Social loan team, I called them and they said I needed to speak with the debt company, I called them back and advised this is in dispute and a letter will follow since no proof has been provided to myself previous to the DOE, I also advised that since I had taken 3hrs aside to learn if this debt stands, did I need to pay it? (Yes is the answer). So I sent the letter in March advising them to supply me with information regarding this debt. I also included that if I have to do further work to resolve this matter when they clearly should have provided me with it then my time is chargeable at £14ph +call charges if it occurs. I heard nothing until July this year again another DOE but this time it is accompanied with another amount owed! What is going on? is this maladministration on their part or is it simply they have no clue what they are doing??? I called and advised them that I still have no proof to work with and it is disputed... I hear nothing until 2 days ago... GUESS WHAT!! another DOE... this time, no subject, no reference, no amounts or proof included just a calculation sheet for my Ltd company.. I called them yesterday and all they say is 'contact Social loan' but enforcement/recovery will continue by them. My question is this, I have asked for proof 3 times, x1 by letter and x7 by phone, I have yet to receive this signature, breakdown sheet or anything else so what do I do next? I will obviously send a letter confirming the actions taken and proof of my previous letter sent by recorded delivery along with photo evidence of my phone statements showing calls made and duration but is there anything I can do to get these off my back since they have waited 14 years to follow this up with no correspondence at all sent to me (I am listed on every system and register so no excuse), no proof and failed to do so since my original letter 6mths ago?? I await in anticipation guys because I am getting frustrated with debt company's who act as recovery but will not request further information from their clients, all you get is 'its not our job' guess what ... it is, you took on the role of recovery so surely you must request all related information to complete the task before enforcing.. is this not illegal to enforce without proof?? Cheers guys

Has anyone had problems with Halifax losing claims. I have just phoned to make sure that claims sent recorded delivery and signed for on 29th October are being dealt with and have been told they haven't got them . There were 4 seperate claims in the same envelope plus a letter of authority . The person at the other end couldn't put me through to anybody as they were in the Phillipines. So now have to resend and wait anothet 8 weeks

After doing some reading i realise that it is futile to get defaults removed from my credit file. I am looking to get a mortgage next year, my credit file would have been clear by next year. I logged into my credit file yesterday to find two PDL defaults had appeared on my file. [ATTACH=CONFIG]59244[/ATTACH] This is obviously a pretty bad thing so i need to do all i can to remove them if at all possible. I am looking for a Full and Final Letter template to send them and couldn't see one in the document section. Can anyone help me draft one? CASHEURONETUK,LLC and PRA GROUP (UK) LIMITED Note one of the default is zero balance for some reason :S Any help would be appreciated lots.

Every now and again after spending a good few years reading many peoples stories on the consumer forums something about some peoples experiences give you a uneasy feeling in your stomach. After the subprime chaos came the payday loan crisis that is still raging in many countries causing misery for millions of people. These kinds of companies change and find new ways to extract money from their targets which is usually the hard working low paid in poor areas worldwide. Call them Legal Loan Sharks,Lepers of Lending many of us have names for them. Changing like Chameleons their products come and go hurting people, ripping extortionate rates of interest and charges which must mean money not being spent in local communities.Businesses must suffer in their target areas because the interest and charges paid to them is usually collected and shipped off to far flung destinations. Not spent locally. Then seemingly after a few years the targets are forgotten the products and people who thought of them slip off elsewhere in the world or think of a new product their targets forgotten in the mist Reading that Fathers,Sisters,Grandparents,Pensioners any relative you can think of has not spoken or fallen out with a family member for years due to these loans makes me sad as I suppose many of you feel the same. Some will say that is business, the way the world works. Some will feel stop the world I want to get off had enough of it all. I have just been reading a article abroad trying to link increases in deaths in areas targeted by the predators and their products. and it seems to stack up. If any of you have any stories or need help with these guarantor loans please write and tell us what has happened to you and how it has affected your family. When you start reading about proper checks not being carried out it usually means a bubble is bulding and ready to explode usually in this direction. Some guarantors and people who took them out must be in crisis or heading that way with implications for both. I hope that many of us on here the wise ones that I call the site team and of course myself somehow can help you in some way,just love a challenge when the odds seem stacked against you give us a shout. I feel these kind of loans have already been written about just thought I would try to get that feeling out of my head and put it down here. Here is a small article that I have just read,there are many more . Guarantor lending 'as damaging' as payday loans, warns charity http://www.bbc.co.uk/news/business-33555764 Just gathering some knowledge about these loans in 2013 50000 people took one out.Estimated. How many now. No cap in place but I believe the FCA is looking into this. Report due soon Following the Bank of England announcement that an interest rate rise is due before the end of this year and government welfare and tax credit cuts due to start, concern is being raised over guarantor loans, which are not covered by the cap. More than 50,000 people a year now take out guarantor loans, which range between £1,000 to £7,500 and are repayable over periods between 12 months and as long as five years. Pursued by debt collectors However, there is evidence that proper checks are not always carried out over who is taking out guarantor loans and more than four in ten are unaware of the liabilities they take on. Family members or friends who guarantee the loans can suddenly find themselves legally pursued by debt collectors, even in cases where the borrower has died. One of the biggest problems facing guarantors is that they are not regarded as ‘customers’ by regulators. This inevitably means that a guarantor will not be provided with the information a traditional borrower would receive and are not protected by normal rules governing the fair enforcement of debts. Citizens Advice is urgently calling on the FCA to take action to now reform how the guarantor loan system works. So fair I would say to believe due to many people now having poor if not shattered credit ratings and other pressures that possibly family members or friends are coming under increasing pressure to be a guarantor. Recipe for trouble for many. Everyone has a view what is yours. And perhaps you have felt the pressure tell us your experience perhaps it worked out for you. But with loans spread out and 1000- 7500 available plenty of time for things to go wrong. Which personally I find they usually manage to. Just read a report by Stella Creasy MP for Walthamstow. Shocked to read this. Predators must be licking their lips you feel. Unsecured personal debt has gone up by £48bn alone since March this year and that’s not by accident. George Osborne is balancing the books out of the pockets of ordinary people, expecting them to borrow to make up the difference between what they need to live and what they earn. I am not making a political point but this MP does fight for people as many on here know. Here is the article. http://www.stellacreasy.org.uk/stella-sounds-alarm-for-generation-debt/