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  1. Hello, I will keep it short. I bought a TV from JL in May 2018 I noticed a possible fault and have video evidence with dates etc so confirm it was within the 30 days and six months, I made a silly error of trying to put up with it as wasnt sure if it was a fault or that it was a characteristic of LCD TV's (I had a plasma) only down the line nearly six months later I am to find it was a faulty panel and a new panel for my TV was needed. I understand under the Consumer rights after 30 days but before six months I have to give the retailer a chance to repair if they think tha
  2. MoneySavingExpert founder Martin Lewis is suing Facebook for defamation following “repeated fake adverts from [problem]mers it refuses to stop publishing” In a statement on MoneySavingExpert, Lewis wrote: “I get about five messages a day from people saying, ‘I’ve just seen your Bitcoin ad and wanted to check it.’ If that is the number who get through to me, how many more must be just taken in?” Well i have seen these adverts have you. I very nearly lifted a floorboard to take out some of my secret stash after thinking well he is a chap you can trust. I came so close but nailed th
  3. Here's the back story so far: 1. I order a washing machine from John Lewis online. 2. It arrives & is installed by John Lewis. 3. It starts leaking an hour or so after arrival. I call JL straight away & they tell me they can't refund or replace and suggest I call the manufacturer of the machine. 4. I call the manufacturer & they don't answer the phone for hours & it keeps getting cut off. I call back JL, they call the manufacturer for me. JL still insists upon a manufacturer's engineer visit, the next one is 8 days away. 5. A week later, engineer arrive
  4. Hello all, Just under 2 years ago I bought a 15" Macbook Pro. I have had an iPhone die on me before so to negate what I consider slightly fragile products I bought the laptop through John Lewis as it came with a 3 year warranty (as well as having a positive public image towards repairs/replacements). About 6 months ago the screen cracked, this was extremely annoying as I was sure that it wasn't my fault, the laptop had flashed up warnings of overheating I put it in a cool place, let it recharge when I came back the screen was cracked. I expected it to be c
  5. Hi, I am hoping someone here can give me some advice as I am really worried about this I changed my home insurers to John Lewis (from NatWest) in January this year. No specific reason as I was always happy with NatWest but my premium had increased so I shopped around. To my knowledge I gave JL details of all previous claims (i.e. I am not aware that I failed to mention any) and I did not take out no claims protection or did I benefit from a no claims reduction in my new policy. In June last year I claimed with Natwest for a damaged speaker under the accidental se
  6. I find this story quite amusing. The Mother has said she was made to feel like a rubbish mum - but instead of a quiet word of complaint to the Manager/Head office - she rushes off to the Newspaper ? Was the store right to ask the Mother and child to leave ?
  7. Hi all, Bought a hotpoint tumble dryer from John Lewis back in December 2012. So far I have had no problems. In december 2015 I received a letter (attached ) stating that the model I have TCFG87C6P, is faulty, a fire hazard and needs modification to make it safe to use. Now I have used the machine many times and gone out leaving it on, only now to find out that it could potentially have burnt the house down. Luckily this has not happened. I am aware the product is out of warranty but am I within my rights to request a new tumble dryer from John Lewis, considering that
  8. https://uk.news.yahoo.com/man-writes-letter-john-lewis-152212297.html Well done John Lewis
  9. Back in February we bought a fridge freezer from our local John Lewis store. We noticed around June that there was an excessive build up of ice on the back of the fridge. We called out the engineer and he said it was normal. He also showed me where the ice goes when it melted. We then noticed in July that the ice was melting and the water was landing/dripping onto food on the shelves beneath it. I sent another email to JL and they arranged for the engineer to return - his response was that because of all the fridge magnets on the front of the fridge door had caused the door to become misalign
  10. Hi on April 2015 i went to lewis's edmonton to buy bed eventually i liked one of the display model and it was half price i have decided to buy it by finance and paid some deposit onfront, i went through all the process and apply finance with lewis's with their partner finance company called ikano .After all my direct debit payment hasnt taken then two weeks aga someone called me from lewis's and told me that when they do finance, person who done the finance didnt click the e signutare therefore finance company didnt complete finance agreement
  11. Is the mentioned DCA known as someone else now does anyone know ? If so can someone kindly advise contact details. Thank-you
  12. Hello there and thanks in advance for any help you can give. I have recently bought a Samsung 7000 series TV from JL and have persistently had lip synch issues. I have contacted Samsung and followed all their advice to no avail. I've now been back to JL to ask for a replacement TV and been told that there are non in stock, but 160 expected soon. However, they also say that they won't reserve one for me until they're in stock, and, the expected delivery may already all be sold. My question is, shouldn't existing, defective equipment, be replaced before any new orders are f
  13. Hi, Hopefully someone can help with this.. My wife took out a debenhams card back in 2005 due to difficult circumstances in 2008 she defaulted on the account. this lead to eventually having a CCJ registered against her and a charge put on the property in October 2009. i have all the paperwork for this including the original agreement she signed in store, default notice court claim form the works. we are in a better position now and would like to know what would be the best outcome for resolving this? The CCJ is for just over £2k The ideal outcome would be to ge
  14. Hi all, i am wondering if you can help me. Ive had the most distressing phone call with an advisor from Eurdio. I was completing my deferment application and become quite concerned when I came to section 9 which asked for gross total income including state benefits. I currently receive rent that is heavily subsidised by housing benefit as I rent privately, I receive some council tax benefit, child and working tax and child benefit. My wages are only £900 per month but when I added the above benefits my gross total income was above their £2398 threshold for d
  15. I sometimes wonder what an earth these people think they are doing. Background first: Wife had a store card with Evans, I was out of work for a while and card was low priority so was not paid. Evans got stroppy, then passed debt to Lewis Group. Eventually, Howard Cohen obtained a CCJ. I was ill at the time and they did their usual opposing my wife's defence on the day before the hearing. We only got their letter on the day the hearing had already taken place. The CCJ has sat there for a number of years. We tried to get it set aside, I can't recall just
  16. Hello, I've finally dragged my head out of the sand with regards to my debt background. It's all a bit patchy and I'm trying to make headway, but some of it is confusing. I have an ongoing court threat I am dealing with on another forum. But I have a few other things that are confusing me. I was being chased by robinson way for a debt with next. I cca'd them last year and got a few letters from RW saying they were looking into it. Then last week i got a letter from the Lewis group, saying that my debt with CL Finance was now paid off and to stop making pay
  17. Have a bit of a problem with the duo above. I had a welcome loan which I defaulted on and was initially passed to Lewis Debt Recovery. I agreed a payment plan with Lewis and set up a standing order which has been going out since 2009, the last payment was made in December. Haven't heard a peep of Lewis since so as far as I was concerned everything was fine. I received a letter from Welcome Finance today notifying me that I have been served under section 87 with a default notice and that they may exercise their rights to enforce collection unless I clear the
  18. The Professionals star Lewis Collins has died aged 67, his agent said. The actor, who played Bodie in the crime drama alongside co-star Martin Shaw, died in Los Angeles yesterday after a five-year struggle with cancer. Link: http://www.itv.com/news/update/2013-11-28/the-professionals-actor-lewis-collins-dies-aged-67/
  19. Most youngsters leave education knowing little about the grown-up worlds of work and money. Here are the key tips Martin Lewis would give to his younger self If only I'd known 20 years ago… to throw every spare penny at Google shares, to lambast Gordon Brown's irresponsible trill that boom and bust had ended, and not to invest time watching Lost, as the title would turn out to be eponymous for the plot. There are many things those with either just the beginning flecks of grey or full-blown silver wish we could tell our younger selves. Yet Doctor Who is fiction, so the best we can do is t
  20. He might be one of the most influential men in Britain but multi-millionaire Martin Lewis admits he still loves a bargain Martin Lewis may be the most influential man in Britain. There can’t be many people who haven’t, wittingly or unwittingly, followed his advice. He currently holds a media royal flush: an eponymous prime-time ITV1 show, weekly high-profile radio slots, a column in this newspaper and – the ace in his unbeatable hand – a money-saving website attracting nearly nine million users a month. But right now the unofficial Financial Adviser to the Nation isn’t being influential,
  21. Good afternoon. Received letter from Lewis Debt Recovery on Friday 26/10/2013 demanding 46.73 to be paid by 30/10/2013. They give my University Reference number and then info that notice was issued on behalf of my University in Scotland. As far as I remember this is a notice issued by University for using their parking for one hour (similar to a parking fine) but this detail is not mentioned in the Lewis Debt Recovery Final Demand. Please let me know how should I proceed with this Final Demand. Should I pay this since it is originally from University? Best reg
  22. In December 2011, I bought online a £600 washer dryer with a year warranty from John Lewis. In October 2011 the machine broke down and as the engineer sent by John Lewis could repair it, we were advise to exchange it with a similar product from their online website. In November 2012, we decided to pick a new washer dryer that was £60 more expensive than the original one. When ordering the machine, the outstanding payment was taken over the phone and we were advised that the payment went through and nothing else was required. The machine was then replaced and we were overall very happy wit
  23. In May of this year, two searches of my Equifax credit file were made by the Lewis Group - supposedly a debt collection agency. I ignored the searches, and a couple of months later, the searches were removed. This evening, around 6pm, I received a phone call from a pleasant sounding lady asking for me by name. I asked who was calling, after confirming my first name only, she said she was from the Lewis Cabot (or something that sounded similar, but did not sound like Lewis Group - I only got Lewis Group from looking up the number that called me). She wanted me to con
  24. I've had letter from Lewis debt rec for 2686.82. They state I need to pay by 19th August. I can't find this debt on my Equifax report and though I have had past debts, t hey have been paid and upto date. I dont recognise this amount and no client is mentioned apart from CL finance and a reference number that looks like a mastercard credit card number. Should I ignore this letter? Or should I contact and enquire.
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