Jump to content

Showing results for tags 'issue'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums

Categories

  • News from the National Consumer Service
  • News from the Web

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location

  1. Hi, First post, just looking for a bit of guidence for a potential issue! I bought a used car just over a week ago (28th April). It was purchased from an independent car dealership and came with a 6 month third party warranty (A1 Approved). It's a 2007 Mini Cooper with ~100k miles. On Friday I was taking my daughter to nursery when the clutch failed somewhat spectacularly - the thurst bearing failed when changing gear on a dual-carriageway and damn near burnt the clutch out. I managed to limp it back home. I called the warranty company who advised me to take it to a local garage for an inspection and get them to liase directly. Luckily there's a garage literally round the corner from us, I took it in and they confirmed that the thurst bearing's gone and it needs a replacement clutch. I've had a call from the garage today saying that the warranty company are being incredibly evasive and won't authorise the repair without photos of the damaged part. Unfortunately there's half a days work to get to it so it seems pointless odd that they'd do this when the garage have already told them what's wrong. Called the warranty company myself and, big suprise, they're very very evasive and told me that they can't authorise anything as it may be wear and tear. Whislt I appreciate that things do wear out I've had the car a week and thrust bearings don't usually wear out before the clutch itself. I explained the situation with the garage having to strip half the car to get to the clutch but they stuck my their refusal to authorise it. I've been left with little choice but to instruct the garage to proceed with the repair, take the required photo and agree to settle the bill directly with them should A1 refuse to pay out - otherwise it's several hunderd £'s just to do an inspection and the same again to actually do the repair. I've contacted the dealer in writing to explain the situation as I believe they'll be liable should the warranty not pay out but I'm not sure where I stand on having the work done - I can't exactly get the car to them when I've followed their warranty terms and had it stripped for inspection and I'll be damned if I'm paying for the labour to put it back together and ship it to the dealer for a new clutch! Thanks in advance! Dan
  2. I have worked as a temp for an agency that pays out for “holiday pay” where the holiday hasn’t been taken. The problem is I wasn’t aware that I had to manually claim these payments during the year and that, according to them, they cannot be rolled over. I worked for them in 2015 and 2016 (and this year) so I have in effect lost these payments as I have not adhered to their policy. (their policy is on their staff portal website and I think their contract, which I don’t recall ever seeing). I am annoyed as in the various numerous training I have had with them in terms of being compliant with their admin/paperwork as part of my duties they have never mentioned I had to claim these payments. In other words they have been very on the ball where it suits them. Does anyone know if this is legal? thanks
  3. Hi, I made a claim against a bank for some charges which had been applied to my mortgage account for the 'cleansing' by their solicitors of my Data following a DSAR in 2008. The finite detail of which is not relevant to this question I pose. The bank employed solicitors to defend my Claim (which I had repaid in full after a battle). 1) The solicitors advised me that the bank had admitted the charges should not have been applied ie. there was a mistake or the fact I was never advised of these charges, they were 'concealed.' However, the solicitors stated on a number of occasions when I pressed them that my 2008 charges which had been charged were now Time Barred and therefore would not be repaid citing s.2 Limitations Act 1980. - (6yrs rule) 2) I only discovered the charges in 2014 when investigating something else and they knew this. However, I went back to them and stated that under s.32 of the Limitations Act 1980 in the event of Mistake, Concealment or Fraud, Limitation is postponed, but they insisted s.2 applied as a result of my claim being a claim against the bank for breaching the DPA. They stated in response: "You have proposed an action against our client for a breach of the Data Protection Act 1998 and on that basis s.2 Limitations Act 1980 applies" So my question to you here is: Under what circumstances, when a claim is made for a breach in the Data Protection Act (they charged me over £1000 for a £10 statutory DSAR fee cost which breached the DPA regulations of charges for a DSAR) can a defence of s.2 Limitations Act apply which denies me the repayment, when s.32 can be ignored which entitles me to be repaid? I received the payments back on the basis of a 'commercial decision' being made (ie..it was costing them more in their own legal fees now that I had redeemed the mortgage and couldn't dump them on my mtg, than they were going to pay out) But that's not the issue here, I need to know exactly why they felt they could use s.2 legally to defend and not repay me, whilst ignoring s.32? To the layman it doesn't make sense, perhaps there is a particular legal reason why and that's what I need to know. Many thanks A1
  4. Can anyone help, my daughter has been working for Costa since her 16th birthday September 2016 when she was issued her NI number with no issue, today she went into work as normal and was requested by the manager along with another staff member and handed a letter ( not on costa headed paper ) this is the letter. As discussed today, it has been brought to my attention that i have been acting against company policy by employing you before you have reached the legal compulsory school leaving age. As a result of this, i regret to inform you that i cannot continue to employ you at this time and am therefore issuing you notice to end your employment with immediate effect. I would like to stress that it is with regret that . I have to take this action and that this decision is no reflection of your performance. I would very much like you to re-apply to work with us once you have passed your official leaving age, IE you are old enough to legally leave full timr education ( even if you may or may not have chosen to stay on for further study ) As discussed, you will be paid 1 weeks full pay in lieu of notice and any accrued and outstanding holiday pay. Yours Sincerely Signed by the manager The actions of this manager was shocking, my daughter had no information and was handed the letter and told to leave the shop, no discussion she has asked for a copy of the company hand book and her request has been refused by the manager. My daughter is shell shocked the way this has been handled and not at any point was inform about this policy My questions are: 1, Can the company refuse to issue company hand book. 2, If they are terminating her employment have they followed the check process 3, By issuing the letter along with another person who was also told to leave, with no formal notice nor any discussion this must be breaking some tyoe of employment law. 4, Has anyone ever heard any such law relating to employing staff aged 16 Any advice would be very helpful as my daughter is upset the why this has been handled and is feeling :mad2:
  5. Can anybody offer any constructive advice please? My daughter was involved in an accident on 29th April last year and her car was declared a write off and removed the following day by her insurance company who took all the documentation and paperwork including the V5. She tells me that she sent off the section 9 part to inform the DVLA that the vehicle was now transferred to her insurance company and thought that was that as far as the DVLA was concerned. However, in September, she received a Late Licencing Penalty letter demanding £80, as she hadn't renewed the licence or declared SORN! She telephoned the DVLA, (I know, big mistake, she now knows to get everything in writing!) who claimed to know nothing about the accident or it being written off or that her insurance company had taken the car. The DVLA followed this call up with a letter dated 12th October, stating that they had now received the section 9 and acknowledged that she was no longer the keeper of the vehicle but that they still wanted their £80. However, they said that if she paid before 2nd November, it would be reduced to £40. This is only 21 days and I was of the understanding that the law states that they should allow her 28 days? I only found all this out since the penalty has been handed over to a debt collection agency who are now demanding the £80 on behalf of the DVLA. The DVLA have washed their hands of the matter and will not respond. The debt collection agency have put things on hold for 30 days. I am of the opinion that instead of owing the DVLA £80, they owe my daughter £45! (three months refund of her tax) Where do we go from here?
  6. Hi, I'm really hoping for some advice on how to proceed with an issue I have with car finance if possible. I don't want to name the garage/finance company. I purchased a car in April 2012, and lost my job in October the same year. I struggled to maintain the monthly payment until December when I contacted the garage/finance company in the hope of a reduced payment, or even a short payment holiday to tide things over into the new year, and expected to be back in work around April time. To cut a long story short when speaking with the manager director and explaining my situation, he lost the plot and insisted on repossessing the car on that day, although to avoid a scene outside my home I reluctantly agreed to drop the car at his garage. The garage sold the car, in January 2013 and has since attempted to claim close to £8,000 being the balance of the agreement after the sale of the vehicle. However until now I have received an annual letter to which I have posted a standard response due to issues over the sale of the vehicle, and at one point I did make a complaint to OFT about their conduct. The reason I have decided to post today, is that I've received my annual letter, this time it attempts to address some issues I raised more than three years ago, although with a rebate making the sum outstanding £5,000 - should I not chose to accept this offer I will receive a county county summons within the next couple of weeks - I've heard all of this before, but I think this one might arrive. The vehicle was purchase with a fixed sum agreement, and a bill of sale, it is this that the owner suggested gave him the right to insist on the return of the car the very same day as the telephone call back in 2012. Look forward to any assistance, or insights into where I stand with this. regards rct
  7. Hello I did some work for a local business. I issued several invoices over the course of a few months. The business owner has not paid. I was warned not to trust him, so you could say i was asking for it. I sent him a letter before action. In his reply he denied owing some invoices - putting it on me to provide 'proof' of purchase order etc which i can see dragging out for some time. In his reply he admitted (in writing) that he owed certain invoices (of which there was no escaping the fact: email evidence etc) and that he would pay them. He also finally admitted having some of my tools which he had denied for months (again only because he had to. His employee had admitted it in writing). He promised to return them. Over six weeks later he has not paid the uncontested invoices, and has not returned the tools. Can I proceed to issue a claim on these issues ( the unpaid invoices and the replacement value of the tools) without further communication ? He is using the 'contested' parts of the debt to avoid paying any of it or return the tools. Thanks in anticipation of your help.
  8. Hi Guys, Back in 2013 I was being harassed by both NCP and UKPC due to being the registered keeper of a vehicle that they were claiming had had several parking tickets issued against it (3 for each company, 6 in total). Being in Scotland I followed the advice that was applicable at the time and ignored them. The matter was passed between various debt collectors and I haven't heard anything since early 2014. I moved address last year and have had a royal mail redirection in place since then as I didn't want them gaining a default judgement in the event that they issued court proceedings. The redirection is due to finish shortly and I am considering contacting each of them to advise them of my updated address details. Just wondering what peoples thoughts on this are? If it is advisable to do this what is the best way to approach this?
  9. just got notice to keeper from UKPC, ticket issued on 31/12/2016 ntc dated 02/02/2017. Not parked correctly within the markings of the bay or space. I parked in a bay with 2 wheels on the white line not outside but on it, this white line is approx 3 feet wide as its an end bay and the tyres were at least 1 foot away from the white line outside edge. i had to park like this as I could not let my passengers out of the vehicle because the vehicle next to me was very close to the white line so I had restricted access. Whats should be the next move against these muppets.
  10. HI, I wish I had found this site about 6 moths ago. Here goes - I will try to make it as short as possible. My OH has ( had!) over 30 unblemished years service with a local authority as a craft tradesman. Approximately 18 months the management ( 3rd party run local authority services) made veiled comments about losing staff, but also had their favourites they wanted to keep. However all staff would have to go through competitive interviews, sickness records etc and their favourites would not make it. So they had a problem. There has been a succession of brought in line managers do not have the necessary qualifications, experience to run / understand the department. Staff of 8 in department. All work vans are fitted with a GPS tracker system About 8 months ago, 2 employees found using a GPS jammer device, suspended on spot, subsequently investigated and dismissed without paid notice. Couple of weeks after jammer discovered all 6 other employees received a letter asking them to attend an interview re: "an incident" that had occurred in dept. Obviously all took this to be about the GPS jammer. However when OH goes in for interview, by investigating manager ( who doesn't understand OH job/role) and HR he is presented with 4 months worth of his tracker information), and is questioned about his lunch time activities. OH accused of having too long for lunch. Lots of mitigating factors - no computer access at work, planning work, planning reports etc etc. Union were very ineffective in meeting and HR seemed to be more vocal and leading investigation. All 6 employees interviewed - one none driver therefore no tracker info - but regularly seen leaving work 30 -45 mins early by senior management. The remaining 5 were deemed to have been having too long for lunch Couple of weeks later 4 of the 6 suspended - the non driver and a worker who "makes" the management house a lot of money were not suspended. - He was however investigated and given a 2nd written warning - but not charged with falsifying time sheets yet allegedly owed 4 hours. The 4 who were suspended have been through disciplinary hearing and an appeal hearing - both of which did not take mitigating factors into consideration. All were dismissed under gross misconduct with paid notice. ACAS are now issuing certificate as management won't budge , but did acknowledge that the paid notice was due to "managerial shortcomings" and union have refused to support members as they have been charged with 'falsifying time sheets". HR are aware that union are not supporting ( mole?!). My OH has repeatedly asked the union why only 4 of the 8 have been accused of falsifying time sheets when all 8 employees were allegedly taking too long for lunch or leaving work early. The employee leaving early was simply taken in for a quiet chat!! OH also asked union why in a separate incident ( based on tracker information ) an employee was at home for a full 8 hours during the day - but he wasn't investigated, suspended and only given another final written warning, why is there a lack of parity? The 4 are now meeting with a view to proceed privately to an ET. Union are supporting the employee who was dismissed for jammer use? Your comments and advice would be gratefully appreciated.
  11. I have recently got a car from Fowler's Finance 2 days after getting it home I found out that the exhaust was hanging down under the car and had broken away from the bracket. Upon checking the paperwork for my MOT certificate it was on the current MOT as an advisory, I contacted Fowler's and they told me due to the distance from the garage that I could get an independent quote from a garage to repair the car and send it to them and they would pay it to be repaired. The garage sent a quote back for around £800 and Fowler's said No it was too much and it would have to go to the Enfield Branch for repair. I had arranged with the After sales team to get it repaired on a Saturday morning at the Enfield Branch, I had to take the weekend off work to take it there when I arrived the Mechanic told me they knew nothing about the repair and didn't have the part anyway, he also told me they were very busy and better to come by the next weekend. I went away and rang the After sale on the Monday to be told that Fowler's were closed in many branches at the moment and the After sales person dealing with the issue was not in and didn't know when he would be back, they also told me that the Mechanic did know about the repair and had mislead me, they don't seem to want to help and I cant get in contact with the Enfield Branch as it goes to answerphone and the After sales don't help either. At the moment I cannot really drive the car as the exhaust is hanging down and need replacing in total. I missed out on a days work and have had wasted days because of these people but don't know what to do. Can anybody help please
  12. Hi All, Like many others on this forum, I've been having a lot of trouble with Harlands/CRS/X4L and wish for it to stop. I've been putting off posting here for a while and simply been following the advice given to everyone else by ignoring the threats from CRS and Harlands and replying in writing. I signed up for a 12-month contract on the 3rd November 2015, and after 12 months decided to cancel my direct debit on the 22nd November 2016 after fulfilling my 12-month obligation. Initially I ignored the letters from Harlands demanding payment, however after they threatened to pass my 'debt' of £171 onto CRS, I decided to reply with a letter to them explaining that I'd fulfilled my 12-month obligation but offered to pay the £9.99 to cover the cancellation period which I had missed, and to stop further demands otherwise they'd be reported to TS etc, etc. In the meantime, my 'debt' was passed onto CRS, and Harlands replied with a letter simply stating that they could not cancel the agreement as they were simply the direct debit company acting on their behalf and to get in touch with X4L directly. So I did just that, basically sending the same letter to X4L head offices, offering to pay the £9.99 but nothing more, and again to stop CRS/Harlands contacting my otherwise I'd report them to TS and the CMA. However, on Tuesday I received this response via email: I'm a bit confused by all of this as they just seem to be passing the buck onto one another, and I'm a bit confused as to what steps I should take next, as CRS have since begun Texting me and sending me Emails demanding I ring them. Anything I should say to X4L in response to this? Any advice would be GREATLY appreciated. Many thanks
  13. Hi all looking for some advice here as im really stressed out with Harlands and not good in these situations. I joined a local womans only gym last year, its not a normal Gym as the training nights are only on a Monday, Tuesday and Thursday at 7pm. I have confidence problems, servere anxiety and suffer panic attacks so i thought this womans only gym would be good for me. The first half of the year was ok, it was very quiet and i could cope, but recently the owner has taken on loads of new woman and i started having panic attacks and not being able to cope, i was hiding and had to stop going. This gym is £150 a month as you get nutrition plans etc ( I know its a lot of money, i was very stupid ) i went to my Doctor and got a letter saying i suffer from anxiety and unable to cope and have acquired medication and psychological help to help me cope and group situations trigger my anxiety. It says in Harlands Terms and Conditions: 14. Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided. Which i have done, however i got an email back from Harlands saying: "Cancellations for medical reasons are only permissible upon the grounds of long-term medical incapacity. Such incapacity cannot be pre-existing and must prevent you from attending the gym." My condition is pre-exsisting but it does not state this in the Terms and Conditions at all, they have just added this 'pre-exsisting' part in the email to me. Can i use this against them? Also at the end of the email it also says "Your membership payments are required to be paid up to date irrespective of whether your request for cancellation proves to be successful." What should i do next? I cannot afford to pay £150 a month for a gym i cannot attend. My next payment comes out on the 4th April. Please can anyone help ~ L
  14. I have a credit card with Capital One which I am paying off monthly - I had a nervous breakdown last April and I am writing to all my creditors asking for them to hold my account for six months whilst I recover to make my life a little bit easier. MOST have been very understanding. Capital one on the other hand ...less so I have sent them FOUR letters in total explaining the situation and also explaining that I want all communication via letter for my records - They just don't seem to understand that. On every reply they urge me to call them to explain the situation. I don't want any dealings over the phone. I want it all in writing. This is my right correct? Is there a way I can get them to stop urging me to phone them in their letters or should I write them yet another letter explaining yet again that I want all communication via letter. All of my other creditors have been extremely understanding. It's just these that don't seem to understand that I don't want to talk to them over the phone. What should I do? Thanks a lot!
  15. Signed up to a new 12 month deal with BT in Jan 2017 only to find out 2 weeks later the had generated a Quarterly bill from Dec 2016- March 2017 which then cancels my monthly payment with them.... i have rang them a they say the only way to get me back onto a monthly payment is to pay the £144 quarterly charge now upfront and then they will credit my account accordingly... I feel like i am being held over a barrel on this one..... Are they right or can i challenge it.... They have admitted it's there fault i was placed on a quarterly scheme as i had been on a monthly payment for last 12 months Any advice much appreciated
  16. Well now having issues with BT i was unable to pay the outstanding bill of £123.89 therefore i called BT regarding the issue. Within 24hrs my services were cancelled and they added fees and sent another bill which was £432.25. I called them again only to told they have now passed the debt onto CD UK Ltd and for this action they added 25% to the outstanding amount which as of today is £616.76. This is a complete joke but how can i sort it out without getting robbed blind by BT or this firm CD UK. They are now texting my works mobile and emailing directly to my works email as well so getting very fed up as they are not willing to discuss the debt and only ask for the full amount
  17. had issue with shock absorber in 2015 when i bought the car off them but had to accept partial cost towards repair from them as i didn't have the luxury of wasting time chasing it due to work. Stupidly enough got another car from them couple of months back, it's a lovely car no doubt and on a cheapest finance deal but i think there is an issue with clutch may be. The car jitters in first gear just about when you release the clutch full way up. Not sure if i should report this and would be covered in three months warranty service they provide or is just a minor issue and i should overlook it. What do you guys suggest.
  18. Basically I have put in a complaint against ebay for an item that I sold to clear which was marked for parts or not working and no refunds accepted as ebay are siding with the buyer and told me to start a return (buyer is non uk resident) however I have responded with an appeal against the decision and a formal complaint. Also this has incensed me so much I have decided to put a petition down if anyone wants to sign it to make ebay treat sellers fairly and stop siding with the buyer to prevent [problem]mers (which is what this buyer is). https://petition.parliament.uk/petitions/179807/sponsors/4dLn9AywqqgsvIT0cBcs If anyone could sign it hopefully there will be enough to make parliament take notice and start taking ebay to task...
  19. Hi everyone, I'm looking for some advice on some fees I was charged in relation to a cosmetic surgery consultation I had back in 2016. At the time I was considering having some cosmetic surgery, so was looking to arrange a few consultations with different surgeons to make sure I was making the correct choices on procedure and when choosing the actual surgeon. I tried to get in touch with one of the practices in question to enquire about a consultation - firstly on the number listed on the surgeons website and then as I couldn't get through on this line, I contacted the private hospital in London where the said surgeon runs his practice - I got through on this number. When speaking to the person at the private hospital I enquired about waiting times and how much this doctor actually charges for a consultation (I had a limited budget for consultations). I was informed of the available dates and I was explicitly told that there would be no charge for the initial consultation - this is nothing out of the ordinary as many cosmetic surgeons offer a free initial consultation. I went ahead and booked a consultation. I then received the booking confirmation through email, again with no mention of any fees. I attended the consultation with the doctor where everything was OK, a very brief consultation compared with some others but I wasn't too concerned as I thought this was a no charge consultation. Again no mention of any cost or taking any payment before, during or immediately after the consultation (the surgeon just said if I was to go with him, we would need to have a second more in depth consultation before surgery) - It's worth noting that I did attend 2 other consultations which we're chargeable, however this was made explicitly clear at the time of booking, and payment was also taken at the point of booking - otherwise the booking would not be made. To my surprise a couple of days later an invoice drops through the post for £215. I contacted the surgeons practice to discuss this and explain the situation, however his practice manager just said I'd been informed wrongly by the private hospital employee, and even though I'd had confirmation and they acknowledged that I was mis-informed, that it wasn't their issue. Which I obviously didn't agree with. I then had a couple of invoice reminders come through the door I got back in touch again to try and resolve the matter. I was then given the contact details of one of the managers of the private hospital and told to try and sort it out with them. Before I'd had chance to resolve this (this was over Christmas so I wasn't able to get hold of said person) I've had a letter through the door from a debt collection services company requesting the money. Now I know these have no legal power as such, but I'd rather nip this in the bud before it goes any further. Am I correct to believe that any charges need to be made clear before a service is provided? Particularly as I explicitly asked before I made the booking if there was any charge (there is also no mention of fees on the surgeons website). If I'd known this consultation was chargeable I wouldn't have gone ahead as the surgeon in question was not my top or second choice. I don't feel like I should have to pay as a result of being provided the wrong information by the hospital. Any thoughts on this? Thanks for the help.
  20. Today I have received a Issue of warrant of control for debt to lowell from the courts ,it states a baliff will to remove goods call unless full payment is made by 22nd jan . I admit I have left this spiral out of control , but need advise please . I am a full time carer for my wife who has severe mental health problems/suicidal thoughts and multiple physical disabilities . Also my son who has severe autism has been having fits and I have been so worried about both my wife and my son and also suffering dizziness and anxiety myself have left this go , I did receive a claim form back in april , then in july was ordered to pay instalments of £50 a month , however my financial situation is that my wife claims employment support Allowance and is in the support group , she claims Personal Independence payment , the mobility payment being paid for her motability car ) the only income in my own name is £62 a week carers allowance, also back in January last year a budget sheet was compiled when contacting the national debt helpline of our finaces and we had more outgoings than income . The £50 a week set by the court has not been paid and I have buried my head in the sand so to speak due to all going on with my wife's mental health , and my sons fits ,now Ive made matters worse receiving the Warrant of Control . I havnt got the money to pay , and I cant allow balliffs in and this would cause my wife distress , and as she is prone to suicide attempts . Also severe anxiety disorder .ongoing depression and is on a lot of medication. , constant tremors Any advise please , I have alot of documented evidence of my wifes mental health from health care professionals . kind regards
  21. Hi A few days ago I posted on here about a Company who installed some pipework above my Café ceiling and caused the ceiling to come through due to water damage. I raised an Invoice for loss of earnings and food waste, but the Managing Director has ignored it, as well as an email asking him when payment would be made. I am now a little suspicious of this particular director as I have since found that he has another five limited companies all registered to the same address, plus, a dissolved Company which was also recent. All of the listed companies are registered to the same address, however, none of the Directors home addresses show. So, can I only raise the summons against the Ltd Company that carried out the work or, can I also include him as an individual if I find his home address? I'm just worried that a CCJ may mean nothing with a dissolved Company and six others on the go. Any advise please?
  22. Hi i need some urgent advice I bought a 5 burner glass hob march 2016 (9 months ago). It was fitted with the new kitchen. Hob was supplied by the kitchen manufacturers. Hob manufacturers are CDA. Advertised as 2 year warranty My wife was warming milk in a light pan when the glass all shattered. Felt like a bomb exploding in the house. Really shook everyone up especially the wife. Quite confidently i assumed i will ring CDA in the morning and it will be replaced. Rang in the morning i was informed that glass is only covered for 6 MONTHS but if i can send the images in they can have a look at it as a good will gesture. Got a return email stating that they have had a look at the images and it is not caused by manufacturers defect. It was caused by oversize pan or on impact. I argued how can you tell by the images that it was caused by impact or oversized pan. I also argued that i bought the appliance from your catalogue and clearly it states 2 yrs warranty and no evidence of 6months for the glass. First i was told it states it on the card with appliance so i had to buy the appliance before i become aware of this then she tried to tell me that i should have read terms and conditions on their website before buying it. Buy this time i was really annoyed and asked her how many times have YOU bought a appliance and from the shop you have gone on to the manufacturers website to read term and conditions. Well that got her a bit moody and asked me to email in and it will be passed to our management. This is a extract from their terms and conditions they are refering to: which are not covered( NO 6 MTHS MENTIONED) Consumables and cosmetic parts such as glass, bulbs, seals, fuses, filters, external hoses, cosmetic parts, baskets, trays, burner caps, burner bases etc. So please can anyone help with advice to, where i stand because i fell like im being fobed off Any advice will be appreciated
  23. Hi Guys just looking for some guidance and advice please. My mother-in-law passed away middle of 2016. My wife and her brother are named as excutors on the will (which was collected from her solicitors). My wife has taken the lead role in dealing with her estate. The majority of the estate has been left to her with monies being left to grand children, only a few personal items left to her brother. He was given up for adoption and only reappeared on the scene 12 years ago. He had stated early on that he didn't want anything leaving to him as he was already set up for life kind of thing, even though money was left to his son. My wife applied for probate in her name and requested power reserved for him as she needs to sell the house which has been left to her. He is now saying that she has being acting fraudulently on the probate application because he hadn't signed anything. He also seems to think there is another will, the will we have is lodged with probate. We can honestly say that we have never found a more up to date will. He has stated that he has researchers looking for a second will. please can someone advise us, my wife is in total bits at the moment regarding this. Also, we need to amend the details submitted to probate as we have now come across further assets. Does anyone know what we need to do regarding this.
  24. Hello all, I am new here and in need of some opinions please. In March of this year, I sold (as a private individual) a full set of alloy wheels and winter tyres on ebay. The buyer paid £250 cash and went away leaving brilliant feedback. The price was for both as the tyres were already on the alloys. Late October (so over 6 months), I get bombarded with messages saying 2 of the wheels are buckled and are dangerous and cannot be repaired. To cut a long story short, the buyer says that they can prove the tyres have not been used since they bought them (their car was brand new in the spring and the tyre wear on the standard tyres matches the 5k mileage). The buyer also states that an alloy wheel repair guy says the damage is so bad that the car would have been shaking and undriveable. Therefore they say they can prove the damage was there when I sold the wheels. They seek either a full refund or £100 compensation to settle out of small claims court. If they were indeed damaged, I had absolutely no knowledge. The car I had then drove fine on the wheels and certainly didn't shake. Interestingly, the buyer told me they are purchasing brand new alloys to put the tyres on because they acknowledge there is nothing wrong with the tyres. Not sure how they can expect a full refund in that case! Technical question first: If the wheels are as bad as they claim, wouldn't this affect the tyres so that they too would be of poor quality? Legal questions: Fitness for purpose/satisfactory quality does not apply to private sales as I understand it but S.13 of SOGA re sale by description does apply. SOGA has been replaced now though and I can't see anything in the sale by description part of CRA that applies to private sales, do you agree? So, if an argument cannot be brought about the quality (caveat emptor) but lets say they can bring a description argument, my description would have needed to make claims that they were perfect and free from defects. In fact, my description said they were used alloys and tyres over 2 winters and had minor marks and scratches on them. No other claims were made in the advert and I could not advertise them as having a defect because as far as I was concerned, they were fine. All this law blows the mind somewhat! What are my rights here? Has she in fact got this in the bag and I've misread everything? Help! Thanks
  25. Hi everyone. Earlier today I received a Notice of Issue of Warrant of Control from the County Court Business Centre, it reads; Urgent To the Debtor You have not made payment under the judgement as you were ordered. The creditor has therefore asked for a warrant to be issued to the bailiff to seize and sell your goods. Unless you pay the amount due to the court before 02 December 2016 the bailiff will call and may remove your goods for sale at public auction. This may mean that you will have to pay further costs. Total to Pay £179.25 Balance Outstanding £1,392.38 Dated 25th November 2016. ==== I have registered at MCOL and have my MCOL account details and Password but am unsure how to go ahead as I seem to be missing some information, MCOL asks for Claim Number and Defence Pack Passwords but these are not on the Warrant, just Case Number, Warrant Number, Local Number & Creditor's Ref. === At no point have I ever acknowledged the debt with Lowell Portfolio either by phone / letter or email. The name on the warrant is also slightly incorrect, it has my title as Miss whereas I am a man in my late 40's. I don't know if this is relevant or not but thought best to mention it. === I am in no way capable of paying any of the outstanding amount. Following a serious illness I am now long term disabled, my only income is ESA ( support group ) and High Rate DLA. A little other information that may or may not be relevant, my home belongs to my Mother but I live here alone, I have no proof of ownership of any of the goods in the house and so understand that these can be / may be taken by the bailiffs. I hope you can help me with this matter, if you need any further information i'll do my level best to post it here. Thanks AlanGBS
×
×
  • Create New...