Hi all This is a bit of a strange one but hoping someone can give me some advice. Last year we enquired about a property in Spain via Rightmove the agency "introduced" us to a local agent in Spain. They did nothing but forward our e-mail as far as I can tell. During the purchase of the property the agency told us that a 3% fee was payable to the Rightmove agency. I did think that was a bit steep for doing nothing but the deal was a good one on the property so we didn't say anything. I transferred the 3% along with the rest of the money to my new Spanish bank account and our agent and solicitor handled the purchase. Long story short, we ended up paying more tax than expected, and the funds for the 3% were used by the solicitor I did not know this until afterwards when the Rightmove agency started chasing me for payment. I queried it as I thought it had been paid then found out that actually it hadn't and was no longer available. Of course I was annoyed neither the agent or the solicitor informed me of the change. Another long story short, the agent said the builders would give us the choice on the apartment and solarium we wanted as we were the first to make an offer and it was a distressed property. We told the agency what we wanted fast forward several months we find out that actually, due to the deeds we could never have had a different solarium and therefore ended up with the right apartment but wrong solarium with no warning at all. The agency told us complete nonsense, probably to secure our sale, and simply didn't do their homework first on the property. Of course we were livid and also very upset end result is we owned the apartment and after discussing with our solicitor they said there was no way to change anything. The next thing is I get an email chasing the 3% I felt that was outrageous given the huge mistake made by the company that the Rightmove agency introduced us to so I've refused to pay it. The Rightmove agency tell me that all they do is introduce and have nothing more to do with it, so will take me to small claims. I should point out I've never signed any contract with the Rightmove agency at all. Personally I feel that for 3% (around £1200) I should get some value from the service they have provided and if they are introducing surely they have some responsibility to ensure they are introducing us to competent professionals. Am I mistaken, can they get away with this ?