I had repair or replace insurance on an American style fridge freezer with d&g and had to have it replaced they replaced it with one from hot point and gave me one with water and ice which was a bonus however I had to pay £79.00 for delivery and install and I asked if that was a complete install and was told yes! I phoned hotpoint to book a time and was told it was a special team that had to book it as it was an American style unit I spoke with them and confirmed again it was a full install again I was told yes. Imagine then to my dismay that when it was delivered the delivery guy said they couldn't install it as there was supposed to already be a tap plumbed in to attach it to no one hade ever mentioned this I was furious but hotpoint stated I should have known this ( I'm not an engineer how was I supposed to know )I had to pay a plumber £80.00 pound to install it . However the fridge then died the next day and ruined all my food I had to fight to get a replacement as they couldn't get me an engineer to assess it for 5 weeks what a joke. They came to replace after much arguing and lo and behold when the moved the fridge out there was a large tear in my flooring underneath which wasn't there before they delivered the first fridge they then proceeded to drag the fridge across my flooring putting to long and deep dents across my kitchen diner floor. I called them about it and had to get an engineer as the second replacement fridge handle came off in my hand I was assured that the engineer would also inspect the floor damage when he attended and we could resolve that issue. The engineer arrived and when I asked him to inspect the floor as per customer services instructions and he laughed and said it wasn't his his job to do that and customer services at hotpoint were always saying stuff like that to get people off the phone I called customer services furious and was told to email my complaint in writing and the escalation department would deal with it that was six weeks ago and still no phone call I emailed again 3 weeks ago and received a reply from an alleged customer service director apologising and stating that someone would contact me shortly I am at my wits end as still have had no call my flooring covers a large kitchen/ dining area and will be expensive to replace can anyone advise me or point me in the right direction of what my options are to force them to resolve this as I am at a loss any help would be gratefully appreciated I Would certainly not recommend a hotpoint product to anyone and I would never buy from them again as their customer service department are a comple and utter joke

Apple have issued an urgent iPhone and iPad software update (iOS 9.3.5) that included a patch for a serious security vulnerability. The vast majority of iPhone owners are probably on iOS 9 right now, but you should check and install that version right away The malware in question, which was detailed in a report from Citizen Lab and Lookout security, is a serious compromise that’s never been observed against iOS devices before. But you can guard your devices and your personal data against the latest security threat simply by heading to settings and hitting the update button. http://www.theverge.com/2016/8/25/12651206/apple-iphone-security-threat-update-now

Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month wait while Virgin was emailing the wrong email address to get the installation started being asked to pay £3895 excess costs which turned out to be a basic algebra error resulting from adding the £3000 connection voucher grant and actual £895 costs together waiting for contractors to not show up to do work on 6 different weekends I made a formal complaint in October and have a reference for it, but all the complaints department do is chase their Manilla call centre to give me an update, which typically doesn't contain any information. It has been a very frustrating year and the practical and financial impact on my business is huge. There is also no sign this is going to end with Virgin actually getting round to the installation... I've thought about complaining to CISAS, which is the ombudsman Virgin Media seem to be linked to, what should i be asking them for? Is there anything else I could do?

mums partner goes to Curry's a couple of weeks ago and buys a TV for over £1000. The TV from looking online afterwards when my mum spoke to me about this matter confirms the TV is either subject to in store collection and\or qualifies for free delivery. Only Curry's ever keen to sell inflated priced extra services "persuaded" my mums partner how it was in his best interest to pay extra for a delivery & setup service with the Knowhow side of Curry's. For this they charged a whopping £95!!, yes a crazy £95 setup charge!!!. Everything I've found online for TV setup charges suggest the charge is more £45, not the £95 Curry's charged in this case. They didn't even get it all done in a single day anyway, they delivered on 1 day yet had to come back another day to set the TV up. And even then they never came on the original setup day anyway leaving 3 separate days someone had to wait in for someone to turn up. My point, or main question is surely a £95 charge to setup a TV can't be right, more so when delivery is apparently free. Yet Curry's seem to have charged for a delivery and setup service to the tune of £95?. have they been wrongly charged and miss sold a service that should not have cost anything like what was charged?. As all they did was to take the TV out of the box, screw the base on, put the TV on the TV stand (not even wall mounted), connect the aerial and tune in the Freeview channels. Apart from that, connected the DVD player to the back. Any advice as this charge can't be right?.

Hi! I thought I'd use CAG for this one as it's not infested with so much spam and rubbish as the PC help forums! I have a very old PC which I cannot afford to replace as I'm out of work at the moment! Spec:- M/B Asus A7V-600X with 2.1 GHz Athlon CPU; RAM 1.5GB DDR II type; Graphics GeForce FX5500 On-board AC97 Sound 145 GB HDD 16X DVD-RW Multi-drive & 48X CD-RW Optical drives, both IDE I am running Windows 7 Pro at the moment with Google Chrome 26.0.1410.5, and any more recent version refuses to install with an error message "your PC hardware is not supported by Chrome!" I am getting incessant Google Chrome crashes, lockups, pages repeatedly not loading, etc., etc. I am getting the Free Windows 10 Upgrade Offer but this also refuses to install on the grounds of "Unsupported Hardware!" My Broadband is a BT Home Hub connection provided by my landlord and is very reliable, last about 65 MBps when I tried a Speed Check on it! Can anyone suggest:- 1) Is there a way round the Chrome/Windows 10 problems; 2) What other alternative browser(s) can I try in this elderly machine? Many thanks!

hi guys Wonder if you can all help me please. n power are currently threatening to install a prepay meter in my home due to not being able to afford there bills this has been going on for years. We was in alot of arrears few years back which we was paying on standing order every 4 weeks without fail and our bills was coming down nicely then out of the blue they said that standing order was no longer a recognized payment and we should now pay by direct debit. I explained that my husband gets paid 4 weekly and if we set up direct debit then they are unlikely to get the money but they insisted so we switch to DD and they failed to get money due to other bills taking it. We had a visit from someone on behalf of n power and after showing them all the letters and explained to them the circumstances they just walked out apologizing saying he can not enforce anything due to them changing payment and us paying for over a year by standing order. Can anyone advise on what to do because im really getting stressed with all the threatening letters with court and prepayment meters im not refusing to pay but they now want £200 a month electric and £150 gas a month and there is no way i can afford that :-x:-x:-x:-x

Clean Reinstall - Factory OEM Windows 7 How to Clean Reinstall a Factory OEM Windows 7 Published by gregrocker 15 Mar 2012 Clean Reinstall - Factory OEM Windows 7 How to Clean Reinstall a Factory OEM Windows 7 Information A clean reinstall is often better than getting a new computer since most PC's come larded with sponsor's bloatware and useless factory utilities that have much better versions built into Windows 7. For this reason many tech enthusiasts clean reinstall using the Product Key on the COA sticker affixed to machine. 1. Download the latest official Win7 installer ISO with SP1 for your licensed version. 2. Burn ISO to DVD or write to USB flash stick (minimum size of 4GB required) using =General%20Tips"]Windows 7 USB-DVD Download Tool. 3. Back up your files externally by dragging your named User account or active User folders to another HD, external drive, flash stick or disk. Don't forget to export your browser bookmarks first. If your email is stored on computer, Google how to back up mail and account settings. Backup Quickbooks 2010+ Company files from User/Public/Documents, google your version's file location, or run a QB backup. De-authorize I-Tunes. • For unbootable Windows copy data out externally using free Paragon rescue disk or Copy & Paste - in Windows Recovery Console. 4. Make your Recovery Disks so you have a path back to factory condition, following the steps given in your PC's setup literature or in the Manual located on the Support Downloads webpage for your model computer. As an alternative to Recovery Disks you can save a Windows 7 Backup Image or Macrium Image of the entire HD. • In addition to Recovery Disks some OEM Backup and Recovery options include making a drivers disk to have as an additional backup to the latest drivers on the model's Support Downloads webpage. 5. Run an audit of hardware and software including installed Product Keys using Belarc Advisor. 6. Write down the Product Key from COA sticker located on back or side of PC tower, bottom or under battery of notebook. Make sure you get the characters correct as this is a main cause of activation failure. You can input or Skip the key during install then afterwards activate at Control Panel>System, which may require a quick robocall. The COA sticker looks like this: 7. Gather your program installers. For those lacking disks, you may find them on the program's Support Downloads webpage. Favorite pre-installed apps may be found on the Downloads webpage for your model computer or manufacturer-provided Apps Disk. Others may be found by googling. Some pre-installed apps may not be available for clean reinstall - HP owners see additional note below. ● Many of the favorite apps needed and desired for reinstall are available in the terrific app Ninite - Install or Update Multiple Apps at Once. 8. Unplug all other HD's and peripherals, Boot the Windows 7 installer, choose Custom Install, then Drive Options (Advanced) to Delete all partitions not needed, repartition as desired following illustrated steps given here: Clean Install Windows 7. ● If you have a Recovery or OEM tools partition, these may not run after clean reinstall so be sure to make your Recovery Disks. ● You can wait until afterwards to see if Recovery or (Diagnostics) Tools partitions will run from boot to decide if you want to delete those partitions and recover the space into C or elsewhere (using Step 3 here). ● If you don't want to keep any partitions but also don't have a new partition scheme in mind, just click Next after Deleting all to let the installer create and format your installation partition for you. ● Until Windows 7 installer is updated with USB3 drivers use a USB2 port for flash install or load the USB3 driver from the PC's Support Downloads webpage when prompted during install. If you're prompted for drivers for any other reason during install it almost always means a bad installer. 9. The installer is mostly driver-complete, with newer arriving quickly via optional Windows Updates. Just in case, have your Wireless or Ethernet LAN driver on flash stick or CD so you can install it to get online quickly - these can be found on the Support Downloads webpage for your model computer . Then enable hardware driver auto-updating, install all Important and Optional Updates. 10. Any drivers still missing in Device Manager after several rounds of Updates can be found on the Support Downloads webpage for your model computer or device, along with possibly needed hotfixes which you can also wait to see if you need. Driver Install - Device Manager I would not replace any drivers given by the installer or optional Updates unless performance problems point to that specfic driver. We can help you troubleshoot these issues. • Unknown Devices are often SID card readers, or can be traced using Hardware Identification. • Co-processor, USB and Storage controllers are elements of the chipset. 11. Install programs slowly over time to gauge performance changes after each. You can roll back most any Program installs or Update(s) using System Restore. 12. Don't let any programs write themselves into msconfig>Startup as they slow startup, become freeloaders on your RAM/CPU and can spy on you. ● As illustrated in Startup Programs - Change uncheck everything except AV, gadgets (aka "sidebar"), Sync program in msconfig>Startup. ● Then after reboots do the same in msconfig>Services after checking "Hide All MS Services." ● Check back with both lists periodically to see if anything writes itself back in and turn it off in its Program Preferences or Uninstall the freeloader. ● If you have any questions about a listing, Google it to learn what it does. ● However I would not install Google programs which are relentless spyware. Only use the stable Google search box in IE9 or Firefox and don't stay signed into any Google web apps. ● You can greatly diminish spying and reduce tracking ads - periodically Opt Out of Network Advertising. 13. Use a lightweight free AV like Microsoft Security Essentials which works perfectly with the Windows 7 Firewall. If you're prone to infection add the paid real-time protection for Malwarebytes, otherwise run its excellent free scanner monthly. 14. To copy your files into the new install, open the storage folder, open each User folder (Documents, Pictures, etc.), from the Organize tab Select All, then drag the group to the corresponding folder on Explorer bar at left. Wait until the bar stops unfolding and hypertext confirms the copy location before releasing the left click. Do not copy over hidden AppData folders from User Accounts as these are a corruption path. ● The User's Favorites folder will populate IE Bookmarks. Import another browser's Bookmarks from HTML file backed up previously. Copy Quickbooks and other Program data into it's default folder location. 15. Activation at Control Panel>System may require a robocall to MS the first time to record your hardware signature in their servers. It will always work as long as you install the correct version and input the key accurately. 16. When finished, clean and order the HD perfectly using state-of-the-art free CCleaner "Run Cleaner" button and Registry tab. I recommend Puran free boot-time defragger + Full Disk Check after checking Intelligent Optimizer on Additional Operations tab for state-of-the-art defrag which includes System Files. Periodically run these as well as a full scan with free Malwarebytes and SUPERAntiSpyware. ● Avoid spyware tracking cookies placing interest ads by Opting Out of Network Advertising. 17. Finally, save a Windows 7 Backup image externally so you never have to reinstall again - just reimage the HD or it's replacement using DVD/Repair CD with the stored image. ● You can keep your User folders backed up to the cloud, sync'd to your other devices, even accessed on the web using Skydrive free 7gb of storage with each Windows Live ID: Sync Any Folder to Your SkyDrive Account 18. Henceforth if required to contact your OEM Tech Support do not tell them you Clean Reinstalled but troubleshoot as if you have the factory install. Otherwise OEM's may refuse to support Clean Reinstall but cannot void Hardware warranty. If you ship the unit back for repair under Hardware warranty save a Windows 7 backup image and then run Factory Recovery beforehand. Information Special notes to HP owners: HP Recovery will now do a Minimized OS Recovery when booting from F11, which retains only the OS, Recovery Manager, HP Support Asst, and HP Wireless LAN. This is as close to a clean reinstall as you can get without using a retail DVD with COA key. ● If you clean reinstall only to C and leave all other partitions intact, F11 Recovery key should still work later if you need it. ● You can also Extract HP 3rd Party Software from RecovCD. ● Problems with volume control lighting and HP Quick Launch buttons have been dealt with here where you can also get further support. Information Special notes to Dell owners: If your Recovery partition is triggered at boot from the F8 System Recovery Options then it will no longer run after clean reinstall, so make your Recovery disks first, delete Recovery partition during reinstall. ●The Dell Diagnostics tools stored on the OEM Tools partition often will run from boot but not from the OS after Reinstall, or you can download a bootable CD/flash stick version of them from Dell's site to replace it . Information Special Note to Sony Vaio Owners: Software which enables Fkey functions and illumination must be reinstalled from the Sony Support Downloads webpage in the order as shown here: Function keys don't work after clean install - Windows 7 Forums