Please can anyone give me any advice on what I can do please I have a prepayment meter with British Gas and I haven't been able to afford to put any money in it. I am unemployed and was just about managing then I got a benefit sanction of over 6 months and in that time I've not had any gas because I can't afford it, but I have still been getting charged and I now owe over £87 in the meter. So I would have to pay that of first and then put more money in to actually get gas Can they do this, charge for gas when its not been used? Is there anyway of me getting my gas put back on as I hate having no hot water or heating and all this has been going on for so long now, I just want it sorted out Thank you for reading this

I moved to my current address late December 2012. There was a gas meter in a utility cupboard just by the front door of my flat. I have not consumed a single "breath" of gas since moving in. Indeed gas has not been used in this flat for a number of years past. Back in 2012 I contacted BG to come and remove the meter. Quelle suprise: nothing happened. Recently someone came to read the meter. I told the meter reader that I had asked for its removal. "Thats ok Sir, let my take your details and I'll get that done for you" says he. I unwittingly gave my name, Dob etc., and the date that I moved in (day before calling them asking to remove the meter). 48 hours later I received a bill for £118.29p from British Gas for the "outstanding" standing charges for the meter from the day I moved into my flat. A week later the meter was indeed officially removed................................... However. I have since been inundated with further bills and demands for payment, threat of all kinds of action and lots of nuisance calls from them. Where do I go from here, I live on Pension Credit and cannot afford to pay for a service which I have never used. Please contact me with any help you can give.

Hi We closed our account with Npower in april this year. Before closing we were informed that we were £300 in credit. 2 weeks ago we received a final bill of £1577.24 When I spoke to the operator he informed us that we hadn't been billed for gas since sept 2013. I questioned this and suggested that even if this was the case we had been paying £100 per month and that this should have covered close to what we were using. When I was also surprised as our meter was read by a reader on christmas eve. I then enquired about the excessive electricity costs. The operator said that the meter was read at 12150 when in fact the final reading was 5958. We have now received another final bill for £873.81. I am also think this bill is a bit dubious as on the same page it states that our estimated duel fuel consumption this year would be £1150. We are at a bit of a loss as to where to start with all this. I have no way of checking their facts and charges and I'm also extremely unhappy that they (and for that matter I) haven't noticed that we haven't used any gas for 2 years. I just get the feeling I'm being shafted and would be really grateful for any help from someone with a bit of experience in this area.

I changed my supplier British Gas to a new supplier in March this year. They produced a final bill for me in April of £825.00 Obviously at that time I was already paying a D/D to my new supplier. so I paid it in 2 1/2's of £425.00 in April & £400 last week The balance was still sowing as owing of £18.00 so I contacted B Gas and was told they had added a late payment charge of £18.00 My question is can you challenge a late payment charge on the same basis as it being a fair charge etc and also I am not technically a British Gas customer or in a contract with them do do I tell them to go and whistle for it! Thanks

Hi Everyone I have an account on my credit file for British Gas which shows a balance of £900 for a property I resided at in 2012. I have written to British Gas to request information relating to the account and to set up a repayment plan. British Gas are reluctant to provide any information relating to the account or balance and referred me to Past Due Credit solutions informing me they are managing the account. When I contacted PDC they informed me the account was closed and the were no longer handling it. Again I referred this info back to British Gas where my complaint was escalated to "Tier 3" after a lengthy discussion I was informed the account was reopened with PDC and to contact them for repayment. However again PDC has informed me they are not handling the account and it is closed with them Where do I stand with this? British Gas continue to have a negative affect on my credit file with monthly updates yet refuse to allow me to make a payment to the account, any advice on what to do next. Thanks

Hi Everyone, I am having a dispute with BG over a gas meter. I moved into my property in November 2013, there was no gas in the property but there was an outside meter which wasn't connected to any gas pipes in my property so I just left it like that. The dials on the meter were all at zero. About 6 months later I recieved a bill for £26 for having the meter there and was told this was a standing charge for it. In November 2014 they sent someone out to remove the meter. I told BG that I was going to look into the charge a few weeks later I got a bill for £55, maybe i shouldn't have but I ignored this bill then got sent another bill a few months later for £75. When I phoned up to ask why I had got this latest bill they told me that the meter at my property was my responsibility and that it cost 0.26p a day for having it there. I have now had debt collectors threatening to take me to court if I don't pay up. I don't think I should be paying for something that I haven't used, I'm not even a BG customer! I wish I had taken the advice of this website and kept track of phone calls and kept all the bills but i just ignored it, I just thought that it was so stupid that I was being charged for something that I've never had that BG would see sense and dismiss the dispute. Can anyone give me advice on what to do next as I don't think that I should be paying British Gas for anything.

Well then when i moved i still had a small amount outstanding to British Gas I have now been contacted by a company called LCS on behalf of British Gas saying they have been instructed by there client to collect said amount Who are LCS, are they British Gas and do they put on any collection fees uses

We live in a small, one-bedroom apartment in central London. Roughly 45 m2 with fairly good insulation. Our bills for 2014 were 49, 64, 37, 36 and 34 pounds for a total of a bit over 200. So far this year, our bills are £467 and £236 - the second bill alone being higher than the 2014 aggregate. We have contacted British Gas for an explanation after the £467 bill which they told us was a retrospective adjustment as our use was higher than they expected, but this doesn't seem very credible, especially with the next two months coming in at £236. Is there anyone we can contact to have this investigated? Is there anyone with experience with this - is their claim even plausible or is someone stealing our gas?

To summarise, stay away from them, absolute rubbish customer service. Usual story - current supplier's plan coming to an end, comparison sites show Sainsbury's as cheapest option so despite previous run ins with British Gas I sign up. Order is confirmed, all details correct, they will contact me for meter readings in due course. Didn't hear another word until a neighbour brings round a letter addressed to me at her address about the direct debit. After first accusing me of putting in the wrong address, they eventually concede that it was their error but say it doesn't matter because no harm was done. My supplier hasn't been changed so they offer to honour the price I was quoted if I still want to transfer. They have taken the first direct debit payment but promise to put it back in my account immediately. Then 5 days later they change their minds and say they haven't taken it only to back track again when I get stroppy. Refund is allegedly on it's way with a gesture of goodwill (they offered a bouquet but that would play havoc with my hay fever so I'm having the cash instead) but for some reason I have now opted to take my business elsewhere. Neighbour is not so happy - they're still trying to change her supplier back but she's not holding it against me. I hope she gets more than a bouquet, but I've given her the forum details just in case. I knew going back to British Gas was a bad idea, but did it anyway. It's a bit like running out of wine so having a whisky even though you know it will give you one hell of a hangover in the morning.

More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted. About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007. The affected meters were set up incorrectly, meaning they miscalculate the price of gas and overcharge customers. Energy suppliers are contacting customers with the faulty meter settings to arrange a refund http://www.bbc.co.uk/news/business-30214471

Ofgem Investigation into BES and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 7A, 7B, 7, 14 and 21B) Publication Date: 30th October 2014 Company being Investigated: BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier) Ofgem are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences. We are aware of a high level of complaints made about BES and have also received a referral from Citizens Advice. For more link is here: https://www.ofgem.gov.uk/publications-and-updates/investigation-bes-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-7a-7b-7-14-and-21b

Ok here goes I just took over a business from previous supplier ... The previous supplier was with Bes.. . Bes told me to send in change of tenancy forms etc lease . .. Before that i got in contract with opus however two months still no contract transfer to.opus.. finally after two months they have given the transfer request to.opus.. Because of that 2300 they charged me for two months omg this company is nuts i asked them why did you deley the contract they said did not get the proper paperwork . .. Lies i faxed them emailed them and took them two Months. .. I was out of contract rates fine but is this fair to exploit small business owners i am soo stressed . .. I don't know what to.do.. . I cant even sleep at night because of this.. . I have giving up on fast food business.. . I please help me.. Tried talking to bes they said they will take me to court yes sure all hassle you caused me. I feel sorry for other people who went with this stupid company Please shut this company down. . Unethical. Company

Ofgem Investigation into npower and its compliance with Standards of Conduct (Standard Licence Condition 25C), Standard Licence Condition 27 (provision of final bills), and the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 Publication Date: 19th June 2014 Company being Investigated: npower Ofgem are investigating whether RWE npower is complying with the Standards of Conduct (SOC) (SLC 25C) of its gas and electricity supply licence and with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (‘Complaints Handling Regulations’). On 4 July 2014 the scope of the investigation was widened to include SLC 27.17 and 27.18, in relation to final bills. More info: https://www.ofgem.gov.uk/publ...complaints-handling-standards-regulations-2008 New Standards of Conduct: https://www.ofgem.gov.uk/publ...clearer-fairer-energy-market

Hi I have tried numerous times via british gas to get rid of both my gas and electric pre payment meters and they said because my credit score is low they will not do. I am putting £30.00 per week in my gas and £20.00 per week in my electric. I have never had my meters checked in the 10years I have lived at the property. I did have arrears but these were paid up around 5 years ago. I asked them to check my meters and they said I did not need to have this done. I am spending over £2000 per year yet my gas statement says £600.00 and electric £350.00. Please someone advise

I have had an ongoing issue with British Gas since my renewal dropped through the letter box in September 2014 for £340/yr. A fairly simple telephone call you might imagine to negotiate a better deal to compare to competitors at around £200/yr for the same level of cover. Anyway, two telephone calls that failed to result in a new price, due to "computer issues". Followed by various methods of them delivering the same £340/yr renewal quote with no explanation. Plus my complaints via on-line message through the website and to various complaints/customer service email addresses has still not resulted in a resolution. The most annoying fact is after the initial phone calls they said I would continue to be insured, and they would take the direct debit at the monthly amount stated. Now they never did this, so i would assume I am not insured, but they have not responded to my questions to confirm this. Please give some thought before you take one of these policies, and not just with BG by the sounds of it. I am going to try and find a good recommended boiler service guy and hope that any breakdowns and repairs are not too painful. Thanks for reading..

. . . . . .(see attached) emailed 21.1.2015 to all at BG Centrica, FAO: British Gas / Centrica - B Gas visits intended to harass; HR8 and UK Nationwide re. “job reference .................. B Gas / Face 2 Face” Warning of legal action - please read carefully Currently, the electric ppt meter holds a credit balance of £84. If you continue to have difficulties with this, you may if you wish outline these via email or by normal letter to me. You may also be aware that there has been a history of alleged criminal nuisance harassment at this address, courtesy of a gas fitter whose work is below the standard required by Gas Safe Register. (And, similarly asked to leave of course.) Inappropriate and badgering behaviour by BG and its minions via telephone or via attempted personal contact with me will immediately cease. You are also advised that BG do not have the presumed licence to trespass on my property. That is withdrawn for the reasons outlined. Further harassment via BG - more than likely commissioned by the gas fitter’s behaviour - will be dealt with robustly. If required, a legal claim will be considered against BG / F2F for compensation for nuisance and distress, along with the customary adverse media attention.

Is that exciting news! Is it hell as like seeing as Gas and Oil have dropped over 50%. Utilities companies are second only to banks in ripping people off. http://www.bbc.co.uk/news/business-30792208 Notice he hasn't said Labour 'will' give them the power if voted in. More political bull. So we can look forward to big reductions later in the year or next year. Lets remember what they have said above and ensure they comply.

Hello. Today i recieved a letter from "advantis" looking for my whereabouts.as british gas had passed debt of £370 to them. i phoned and spoke to an agent at advantis.i explained to him that i would contact british gas and pay the debt to them directly,set up standing order etc.british gas told me they could not recall the debt,as not in their policies.this debt was from a previous address,not where we live now. so basically i owe the debt to advantis.things are tough at the moment with being out of work,though got 2 interviews next week. guy at advantis said they would continue pursuing the debt unless they heard from britsih gas. guy at british gas said i didnt owe them anything now,as debt has gone to advantis. any advice please ?

Ofgem Notice of intention to impose a financial penalty following an investigation into compliance by British Gas with Article 9(1) and Article 9(1A) of the Electricity and Gas (Carbon Emissions Reduction) Order 2008 (as amended) Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-91-and-article-91a-electricity-and-gas-carbon-emissions-reduction-order-2008-amended

Ofgem has been investigating whether British Gas complied with its obligations under Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-141-electricity-and-gas-community-energy-saving-programme-order-2009

I was caught for about 3 weeks between contracts. The old supplier was british gas. Today they sent me their final bill, the problem i find with it is the standing charge, it is £1.16p per day, is that exessive. I do have some paperwork that suggests the standing charge out of contract is around 46p per day. This is a micro business. Do i ring them up and ask what is going on or take it on the chin regards to all

I have an oral warning from an staff of BG revenue protection team to cut off my gas supply if I do not pay £9k by Wednesday. He changed to £10k after my so many calls to him in the past few days. I was accused to tamper their gas meter which is located in my shop unlocked in a cabinet, that I do not do. I was showed the proof of tampering by a company called scienco in Bristol. Ok, the story is that. a year or 2 ago, there was a BG guy came and asked to see the meter. So he was shown where the meter was and was left alone. After 5 minutes or more, I was wondering what he was doing and taking so much time there. I went out to ask him and he said the blue seal on top of the clock of the meter had sign of being tampered. so I checked it and told him there was no scratch as he told me. I asked a friend of mine and my wife to look at it. They all said there was nothing, no mark. then he said to me the meter seemed not working cos it did not move while he was there looking at it. so what he would do is to have the meter taken away for test and I would be informed. Since then, there was no letter from BG and everything was forgotten. Two months ago, there were 2 BG guys came to my shop to ask to see the meter. So they were showed to the meter. I was alone at the shop and staying with them at the very beginning after they arrived. I mentioned what happened the previous visit by their colleague. I told them about the blue seal on top of the clock of the meter. and i even put my finger on it to show them. And they told me it seemed fine to them but they need to inspect it thoroughly. I left them and went back to do my work. When I looked out from inside of my shop. I noticed 1 of the guy was pushing very hard on something with his whole body. I thought it was weird so went to ask them what they were doing. They said he was getting an imprint of the serial number on the top of the seal with something like a blue tac. Actually I saw him doing that when I was looking at them. Before they left, I was told it seemed the meter was in good condition. He found nothing suspicious but to be sure the meter would be taken away for test to find out if it was slow. Then I told them it was ok. I did not check the meter at all cos i was so busy then and also of the guys' assurance of the state of the meter. a week or 2 later, 1 of the BG guy came back and asked the meter to be taken away straight away. I told him no because my shop was about to open in an hour and I needed gas to do preparation. I told him off why he did not send me a letter to arrange it and he said he did. I had never received any letter from him whatsoever. So he called me sometimes later and we arrange the date. My wife was so suspicious about it so she called BG on the following to confirm about the meter removal. They came back on 26/11/13 and took away the meter and replaced it with a new 1. Even then the BG guy still kept on telling me the meter seemed ok. as far as he said there was no damage of the blue seal. Last week, the BG guy came to my shop and showed me the report. It clearly showed there were damage of the blue seal and a scratch on a metal which was said inside the meter. I was so shocked because I did not do it. My mind was blank and he went to give me an estimate how much gas I STOLE for the last 6 years. He said a figure which was more than £6k. of cos I stard to challenge him about the tampering and the estimate. Then he was so pixxed off and he changed the estimate to nearly £9k. Then he left with an oral warning, pay up or cut off on wednesday. and he did not even give me any statement or invoice of the estimate and the warning letter too. He demanded me to pay to him directly. I told him I had not have £9k in my saving and i needed to arrange with BG about the payment. But he said there was nothing to do with BG and i had to pay him with cash or visa card but no cheque allowed. we started to get panic and angry. what can we do? pay up the amount that I do not owe or let them to ruin my business with no gas.

Have the nightmare scenario of boiler playing up. Local engineer diagnosed two faults, fixed them bit looks like it needs a more thorough diagnosis from a product specialist. BG doing this offer here, has anyone used this or have any negative feedback. https://www.britishgas.co.uk/rc-app-slot-booking/ Its the £99 fixed price repair with HomeCare 200. Have read the t&c's but see no hidden fees - anyone recommend it?

This has been going on for 7 years apparently. Full story.... http://www.bbc.co.uk/news/business-30214471

Hi, Last year, after years of sorting out various financial messes, my credit rating was finally repaired. A couple of days ago, I logged into my credit report to see all of the fixing completely undone and a default from British Gas, from an old address in 2009, had appeared. This is the first time this mark/account has appeared on my file. The address is an old rented flat - after digging through my old correspondence, It appears I left the flat, notified them, paid up the final bill (letting agent wouldn't allow the deposit back if I didn't prove this) and then they tried to charge me for the period between vacating and a new tenant taking over because it's scientifically proven BG can't get anything right. Further digging shows Buchanan, Clarke & Wells sending me threatening letters for a gas bill a few months after vacating (Nov '09). I challenged their letter, because I didn't owe the money and they wrote to me and said no further action would be pursued. Sadly the only record I have is my own letter and memory of their response. Now it transpires the 'debt' - which covers when i had left the property, told the imbeciles at BG AND paid up my final bill/reading - has resurfaced five years later on my credit report out of nowhere, just a few months before I plan on buying a house (of course ). Where do I start to try and sort this mess out?