Hi I have received a claim form from the county court for an o/s HoF storecard debt. The amount claimed before charges is £526. I stopped paying HoF/Newday about a year or more (maybe two years) ago as I couldn't keep up with the charges they kept adding to my bill. The original purchases amount was around £120 approx but then the late payment charges happened and interest on those then more late charges and more interest and now it's just got out of hand. I am tempted to phone Lowell and tell them that but I know it won't make a difference. I have used advice given to me previously to respond to these court claims and I still have that on here so I can look it up. Should I follow the same course of action? Lowell have been writing to me and warning me etc but I see so many letters that I just don't read them anymore. Help please. Thank you in advance again for your assistance.

Just noticed marketing emails coming back in from house of fraser. After everything that has been happening, i'm not sure if I should order again. Anyone recently purchase anything from HOF, and did you have problems?

I recently sent a claim form to reclaim the PPI and other charges that I had with House of Fraser store card which then belonged to GE. Santander now deals with it, and after many letters they have agreed to send me the refund. However, the letter is about 4 pages, and it says I cannot claim interest charges and other charges because of the time limit. I know it was from 1999-2009 and it has been a long time. If I were to send the letter can someone have a look at it please. They said some money was refunded, but I cannot recall as it has been a long time. Also mentioned about the second account I cannot recall that either. They offered me full and final offer of £161.75. I know the PPI amount was only £2.00 or less at the time, and I remember cancelling it sometime ago. Does this amount sound right. Thanks

Hi all, I have around £500 gift vouchers for HOS, they expired on Nov 2011. An initial call to HOS, and they said "we will not renew the vouchers they are not valid anymore"."It says clearly that they have expired" My question is are they allowed to get away with this. They have my £500 pounds and effectively have withheld my credit. Can anyone tell me what the law on this is and how I can proceed with Dealing with HOS? Best Wishes BB

Hello I wonder if you could help me? I complained to Santander about the mis selling of payment protection on my house of fraser card dating back from 1995 ish to 2003 ish and they have replied saying because it it so long ago all the data has been removed from their records and that was their final response. I can only find 4 statements for this account do you think it I worth going back with these or do you think It will still make no difference? Any help would be gratefully received

I needed to return a substandard item to HoF [House of Fraser - online] and being housebound, the item had to be collected. It was booked for Thursday this week ... the courier being UK Mail. They never turned up. HoF didn't know why. UK Mail didn't know why either. I was told to phone this morning to find out when [or if] they would collect today. HoF couldn't contact UK Mail from 9am until 1pm. When they did finally get through to them, they were able to let me know that a driver would pick up between 1pm and 3pm today. Driver arrived at 3.20pm. I asked for a receipt. He didn't have his receipt book on the van. So I said I'd need to phone the company as I wasn't handing over a valuable item [worth £160] without a receipt. He took off and never came back. I phone HoF who initially told me ...'they don't do receipts'. That fact seems to change with each person at HoF I've spoken to since. One of their reps at one point, when they couldn't organise the collection suggested that I leave the parcel on the front door step if I didn't want to be further inconvenienced and 'someone' would pick the parcel up eventually. I asked the rep in question if she would be willing to leave something of value on her doorstep for collection ... to which she answered 'no she wouldn't'. So was I right to insist on a receipt? I order online all the time and I would never dream of returning an item with a courier if they didn't give me some sort of collection acknowledgement. Because if the item went missing in transit, I'm sure neither HoF or UK Mail would take responsibility and I'd be left out of pocket by £160. The final phone call of the day was with someone from HoF's 'Customer Service High Level Complaints Team' who again stated that they didn't do collection receipts. However on this occasion, he said they would be willing to give one to the driver who was apparently going to pick up the item on Monday and he could hand it in to me. It's an ongoing issue. God knows when it will be resolved. I've made a formal complaint. But I wanted to know if others feel I was right to refuse to hand over the item when I wasn't given some form of receipt for same. The item in question was a canteen of gold cutlery btw.