I have had an ongoing claim with Jet2 for compensation following a fight delay in Feb 2011. There are six family members in the group, my wife and I, and four children under 16. I am the lead passenger and paid for the flights and the booking was made using my Jet2 account. It was a technical fault and they have been using the “unexpected circumstances” excuse since 2011, and most recently said they were waiting the outcome of their appeal to the Supreme Court which they said would affect the outcome of my claim. When the Supreme Court refused permission for them to appeal, I wrote again asking for the full amount plus interest. They have now asked me to submit a separate claim for each individual or they won’t consider them. This is the first time since I first claimed in 2011 that they have made such a request. After my initial claim, they made a partial pay-out for our allocated seats booking-fee, all on the same claim. So they have the all the passenger details and they have even partially paid out on the claim. I am inclined just to go straight to the County Court now because they are obviously just time-wasting. In my most recent letter, I said that if they did not inform me within 14 days of how and when they are going to compensate me, I would pursue the matter in the court. Am I now justified in taking them to court? Is it reasonable of me to expect a reply in two weeks after an almost four year on-going case ? Their normal reply time is six to eight weeks. If I don’t submit the claims again individually, would they be able to use that as reason for not paying if I go to County Court? Many Thanks

my job center adviser mentioned voluntary placements. and said it would look good on my cv. i told her i only finished a mwa program a few months ago , and told her i don't want to work for slave labor in the same job Ive been doing over 40 years and it will not help. she then asked me to go around local company's volunteering my services for free, don't they listen? she said this wont go away i will be discussing it on are next appointment , what can i do can they make me volunteer with the threat of sanction.

Hi All I'm due to have my yearly review shortly and I have been pre warned by a senior manager, although not my direct report, that it may not go well and that I may possibly be forced into a demotion and that this may be due to perceived performance problems. Can they legally take this course of action, should they not at least offer some sort of improvement plan? I must state that this is all theory an conjecture at the moment, I've heard nothing from my managers, and why this manager has warned me isn't entirely clear.. Many thanks in advance..

Just a quick query. My partner has been summoned by his manager and been advised that the company intends to change all contracts of employment to include a clause that everybody has to do at least 6 hours unpaid overtime per week. Everybody has been told to accept this change. Does he have to sign this new contract ?

Holidaymakers trying to get compensation for flight delays have been promised better support from three airlines. Thanks to pressure from the CAA regulator, Jet2 and Wizz Air are paying out when passengers are stranded due to ordinary technical faults. Jet2 has agreed to look at claims as far back as six years, rather than limiting cases to two years. But Wizz Air is keeping its two-year limit, a decision that has been referred to the consumer regulator in Hungary, where it's based. Aer Lingus and Jet2 have also promised to improve passenger information when there are flight disruptions. Read more: http://www.thisismoney.co.uk/money/news/article-3202787/Airlines-forced-pay-flight-delays-thanks-pressure-CAA-regulator.html#ixzz3jGlnFWEK

This isn't quite Bailiff's as such, but might apply. I have been watching a few videos created by activists who help consumers when Utility Companies turn up with an warrant to force entry and do a meter safety check, or indeed change meter to a pay one. The claim the activists make is that a Warrant of Entry only allows the Locksmith to drill the locks, that they may not use any other means to force entry. In a particular video, the door is secured by bolts as well as locks, and after 20 odd minutes of drilling the Locksmith still cannot get in since the door also has bolts. The Representative of British Gas then starts asking for permission to come in so the locksmith can replace the lock he has spent 20 minutes destroying. Activist: "Will you check the meter if we do that?" British gas Rep: "Yes" so is told to go forth and multiply, the home owner will replace the lock and bill British Gas. The employees and the Locksmith then depart - which suggests that the activist is actually correct, and the warrant of forced entry only allows lock drilling - from the force the locksmith was "accidently" using whilst coming to the end of drilling , it would have not taken much in terms of a big chap putting the boot or shoulder in to break the bolts. So, any thoughts? And would this apply to an Enforcement Agent. Best bit of the video is a Constable admitting he hasn't seen a Warrant, doesn't understand what powers the Warrant would allow, or indeed if using force beyond drilling the locks would be allowed, but he is still going to support British Gas, despite repeatedly claiming to be impartial. And as someone supposedly impartial and only there to prevent a breach of the peace, they went off with British Gas employees several times for private chats. Just to add, these guys, such as the "Trial by Social Media" Chap, do not appear to be Freemen, or in anyway related to that insane ideology.

Pretty much as the title states, new policy in the handbook states we are no longer allowed keys, money, jackets (even worn) etc on the call floor and have been supplied with small lockers with repeating keys, no one is assigned a locker and its based on a trust system. The company is not accepting any liability for lost/damaged property and are sending people home AWOL if they don't take off their Jackets or putting Keys in the locker. Is this acceptable for the company to do this? It's a call centre Btw Cheers -EDIT- Right so apparently some guy got told to put his medicine in the locker downstairs or to leave and go home which caused a ruckus, policy has now been reviewed and some obvious conclusions came to (sick people need medicine and storing your house/car keys in a locker to then have a locker key on your person is a bit redundant) Only the jacket policy now- which I actually understand so all good:)

can anyone offer any help or advice? In mid February this year there was an assault carried out by my daughter's 15 yr old neighbour on his 16 yr old sister. The 15 yr old was arrested. Police called an out-of-hours social worker to deal with the 16 yr old girl as the girls' parents were/are uninterested.The social worker asked my daughter, who is no relation whatsoever to any of those involved and has an 8 yr old son, if the 16 yr old could stay with her that night and would she bring her into Lambeth Social Services the next morning? My daughter, as a concerned neighbour, agreed. The following morning my daughter took the 16 yr old girl in to see social services and was asked by them if she would offer shelter for the girl for "a few days more". Eight weeks on, dozens of 'phone calls and several visits to Lambeth Soc Svcs and the situation hasn't changed although my daughter has fallen behind with her rent and other bills and I, on DLA myself, am having to subsidise things and to top everything, my daughter has been threatened with "action" for owing rent to Lambeth Council AND of being in breach of her tenancy agreement by having the 16 yr old girl live there! Lambeth Social Services say the do not have to offer any financial help to my daughter who is after all, a very unwilling, unpaid "foster care provider" who has now been prescribed anti-depressants by her GP because of all this and she can't just dump the girl on the streets.

Ministry of Justice amendments to Contracts for Court Fine enforcement. In 2006 the Ministry of Justice awarded contracts to private sector bailiff companies to enforce magistrate court fines. Over time, new contracts have been awarded and the current position is that only four companies are contracted to enforce unpaid criminal court fines with Marston Group and Collectica Ltd enforcing in the UK and Excel Ltd and Swift Credit Services covering Wales. In April 2014 the Ministry of Justice Procurement Directorate (as representative of the Secretary of State) made important amendments to each of the companies contracts to ensure that they were compliant with Part 3 of the Tribunals, Courts and Enforcement Act 2007 which came into effect on 6th April 2014. In this respect amendments were made to Schedule 4 (Specification) and Schedule 5 (Price Schedule). In respect to Schedule 4 the following changes have been made to the contracts: The word 'Bailiffs' have been replaced with ‘Enforcement Agent’ ‘Distress Warrants are now known as Warrants of Control’ 'Taking Control of Goods' has replaced words, such as ‘Levy’ and ‘Distrain, Distraint and Distress’ ...

The company are forcing me/work colleagues to use a 'makeshift' rest area consisting of a couple of tables pushed together and 4 chairs on the factory floor where we work as they say it takes to long to go to the proper canteen upstairs. The environment is noisy with machines running/radio on etc. I've challenged this stating the fact I can't remove my PPE in this 'rest area' as it's still on the factory floor as per HSE ,'facilities for rest and eat meals' as I'm on my feet most of the day and I like to take my boots off when I get the chance as my feet ache etc. http://www.hse.gov.uk/pubns/indg244.pdf As a side note,The tables and chairs partially block the route to the fire exit. It also states I'm not allowed to bring food onto the factory floor but they're willing to 'over look' this as they say we can bring snacks in! Am I right in challenging this or should I consider myself lucky to get a break? Thanks for reading,any advice much appreciated

just got back from joke center.where i was told to start looking for charity work ,i did the mandatory 4 weeks work trial a few month back now she says i need more recent experience on my cv . even though i have a 35 year reocord of working. im nearly 60. i told her i think its my age why im getting no interviews ,she said its nothing to do with my age being nearly 60. what will happen if i dont get a voluntary job ,why should i be forced in to it at my age.

Hi all, this is my first visit I have a 14 year old son who was recently diagnosed with Aspergers syndrome, which is a form of Autism. He has obsessive tendencies, which is one of the symptoms, and as such 'demands' that I take him to his favourite places on a Saturday. I approached my employer and asked for my hours to be amended to accommodate this and was open and honest and explained the situation fully. They made me fill in the relevant forms, and then knocked me back, stating their reasons, all of which dont hold any water. They first claim cost when I proved that cost would be zero and also that they couldnt 'cover my duty' of a Saturday, when I have evidence that my job has been covered every time that I was off on holiday on a Saturday. I have since become absent due to stress and anxiety and have attempted to contact my manager by email, requesting various documentary evidence that he claims to have to support him, but he has not answered three emails. My simple question is, where do I go next? Any help greatly appreciated

my previous employer after a grievance I had with a supervisor told me I wouldn't have to work with the supervisor in question, then they went back on their word and tried to force me to work with him, I refused and walked out in a heat of the moment dispute with them. On returning to work the next day I was told by one of the managers that I had to leave the premises, but instead of being sacked they said my leaving was taken as my resignation. There where then letters being sent back and forth between us with me saying I didn't resign and they cant force a resignation on me. They are now trying to say that the manager said to me if I was to walk out he would take that as my resignation although it was more a threat of if you walk out we will get rid of you. They have concocted this resignation part to avoid going through a disciplinary process with me. I have contacted acas and was advised that I cant be told to resign and that I would have to do this in the form of a resignation letter, or they could assume I had resigned if I had had no contact with them after leaving. I am now in the process of taking them to a tribunal, and have chosen to represent myself as I cant afford a solicitor and legal aid doesnt exist any more. I'm also now working again for a different company so its difficult to get in touch with acas as they work the same hours as me and I have no holidays I can take. I need to know what the law states on how they are putting forward that I resigned when I didnt. I've been offered a settlement that is very low and I will be declining it, but I've no idea how strong my case is and what would be a decent amount to settle for?

Hello people Thank you for your help on my other thread Now i have a new issue:shock: I am with a jobcoach and he said that i havent worked for just over one year ago. so then i asked what does this mean he said that if his manager agrees that i would have to do It and if i dont they will stop my money. I told him this was somthing i dont agree to and that its slave labour and a breech of my human rights. The advicer said its wellfare and if his manager says i have to do it i have to do it. he did not understand why i wasnt happy I said why would i work beside someone thats earning money and i am not. I have done a bit of research online and people say charity shops are in on it. I thought i would be good to help out but why when forced in to something I dont want to do, I told him that i would work for minimum wage only as its in human rights act under slave labour do you people think there is anywhere around this and could i sue them and any provider as i do not consent to slavery Thanks for and advice

Hi all, I wonder if anyone can confirm or deny this please. I bought a Nikon camera on 22 July 2014, everything was great until last week (27th Oct) when we were on holiday, the camera would turn on and all functions worked fine except there was nothing on the screen when taking photos and all photos taken were solid black, similar to having the lens cover in place - but it wasn't. Upon returning from holiday I searched for the receipt in order to return it to our local Argos store, whilst I found everything else - box, instructions, CD etc I could not locate the receipt. Luckily (or so I thought) I had paid for it via my Argos card, so I printed off the statement showing the date although the price was more than the camera as I also made other purchases at the same time, I also printed emails I had received showing my reservation details. I took all the paperwork and box etc to my local store, the store manager stated that as it was a Nikon it *must* be sent away for repair and for that to happen I *must* provide a receipt! Because I had purchased the camera at another store my local store could not pull up a copy of the receipt and after disappearing for 20 minutes he returned to state he could not get through to the other store for them to fax a copy through but he had an alternative on this occasion..... He would replace it with one from stock! Excellent I thought, but then came the kicker - there where none in stock within a 60 mile radius, I showed him on my phone that whilst they didn't have the same colour in stock they actually had one of a different colour - exactly the same camera, specs, accessories etc just black and not purple. For this he wanted another £20 as it was priced at £20 more (£119.99) than I had paid (£99.99) (the web page for the new black model did state that the camera had been sold for the lower price of £99.99 in the previous 6 months so this in essence was a price increase). I was left with either paying the £20 or spending the around same amount in fuel to make the 120 mile round trip to pick up one of the same colour. To make things more confusing he stated the original purple colour camera was actually now priced at £84.99, when I asked if I would receive a refund of the difference he laughed....so it's ok to charge me more when the price had increased but not refund when the price had decreased, win win for Argos. Normally I would just take the hit but something about the managers smug attitude really got my back up - £20 is not a lot but as a matter of principle I don't know if this 'supplementary' charge should have applied. Can anyone shed any light if they are allowed to do this? Apologies for the long winded post but I like to get all the facts out in one go Many thanks

i have been employed by a company for 3 years and was recently put on a zero hours contract. i found out today that to continue working for the company i must pay for a 300 pound training course, if i do not gain this qualification by early next year i will not be able to work for the company anymore. my job will not change with this qualification, i teach fitness classes, and i do not work for any other companies so i will not gain anything from this qualification. Is this legal? I really cant afford the training course and its only purpose is to improve the image of the company by saying we are trained to a higher level. Any help would be realy appreciated

Hello I am trying to get some advice as I am getting contradictory information all over the place, especially from the police. Sorry if it is a long post. Yesterday 2 bailiffs attended my home in relation to a magistrates fine in the name of my daughter. I answered the door to two rather large chaps, and asked them what they wanted. They said they had a warrant of control and were going to enter the property to take goods. My response was, "no you're not". This went back and forth a little with one of them telling me that under schedule 4 of the Magistrates Court Act 1980 they had authority to force entry if need be. They also told me if I interfered they would call the police and I could be arrested. I asked to see the paperwork and warrant, which was initially refused, but eventually they let me view some of it, with them holding it in their folder. I got my wife to get my daughter out of bed as she was ill and she came downstairs. I left my daughter outside resolving it, as far as I was aware. I was then called by my daughter saying they were still saying they were coming in. My daughter had already spoken to them a week before, they confirmed this, but the person dealing with it on their end had not come back to my daughter about a proposed payment plan, instead they sent these people out. My daughter was in the process of clearing her car out and I was still telling the bailiffs they were not entering, my wife now was standing just outside the door on the doorstep and I was at the threshold. The more aggressive of the two men kept saying he was coming in and I said he wasn't. He said he would call the police and I invited him to do so. I explained that without confirming what power they had or if what they said was valid I was not letting them in to take my property. I did say that if they had to come in then they would only be able to take my daughters belongings and not ours. The more aggressive of the two disagreed, saying he could take everything. I responded saying "not if I provide receipts". He said that he would still take everything and we could argue the matter with the courts. Again I reiterated they were not allowed entry. At this point the quieter of the two forced his foot into the doorway, the more aggressive of the two then turned his back and charged into the doorway in an attempt to gain entry. During this "charge" my wife was thrown against the wall of the house and half dragged into the doorway where she was jammed between two huge men, I was both attempting to get them off my wife and stop them from entering the house. My wife was now screaming in pain, shouting "you're hurting me, I'm stuck", but they kept pushing. Somehow my wife got free and whilst I was still blocking them she called 999. At this point the pushing stopped.. and the bailiffs were now 2 or 3 foot into our hallway. Whilst waiting for the police I blocked the bailiffs further path into my home, believing they had committed an illegal forced entry to attempt a walk in possession. Unbeknown to myself or the bailiffs my wife had during this time gotten my phone and was recording the conversation. The bailiff admitted deliberately turning his back so that he did not touch us, saying that by doing so it did not constitute assault and quite a bit more. My wife was now covered in blood from lacerations caused by the outside wall / doorway to her arm. The police duly arrived and even after telling them what happened, they decided this was "reasonable" force. They were not interested in my partners injuries nor the fact we had a recording of the incident, not even the fact that the bailiffs own camera and recording equipment would have captured the whole thing. Obviously apart from when he deliberately turned his back. They even tried to say my less than 9 stone, 5ft 3 wife hurt herself trying to push two 18+ stone men out of the house. We eventually paid my daughters fine and the bailiffs and police left. A little while later, after the adrenalin wore off, my wifes pain level increased to the point I took her to A&E. After 4 hours and an x-ray for suspected dislocated shoulder and broke ribs we were let go having been told she was suffering from quite substantial soft tissue injuries and some nasty, deep lacerations to her arm, but nothing was broken. Her pain continued to worsen through the night until bedtime. When she removed her top it was found that the bailiff who came in backwards had elbowed her in the ribs as well. We visited the doctors this morning and she has been told it is a very serious injury and would need 6 - 8 weeks rest without any lifting etc... I have since contacted the police again and attempted to push them to further investigate but initially I was told it was not assault, they were doing their job and we prevented them from doing it, so this was "reasonable force". They are now going to "investigate", but my feeling is we are being humoured and there is no intention of any action. Any advice as to where we go next?

just came back from the job center. and was asked how my volunteering was getting on i told them i would not work in a charity shop.so was told to phone round companies asking if there were any voluntary work. i am a single man nearly 60 yrs of age. so it puts a lot of employers of. and i havent worked for 8 years, but i have done manual work all my life before being lade off. .but for one i have a pay as you go mobile phone no land line,so i cant afford to ring round companies and i do not want to volunteer, for jobs i want a job that pays a wage, could i get sanctioned for not doing voluntary work.

Hello everyone, I'm writing on behalf of my girlfriend's family here. They signed up for Virgin Media 6 months ago, knowing that they would be buying a house soon but referred to Virgin's Home Mover website which makes moving seem a breeze. They were renting, but bought a house 2.5 miles away from their rented one. When they informed Virgin they had moved, Virgin informed them that they (Virgin) were cancelling the contract as they offered no services in the new area, and that my girlfriend's family must pay the full cancellation charge of £240. I did some reading up (on Broadband Choices) and found that Virgin usually offers their standard broadband service on a smaller contract, so they asked if this was possible, Virgin refused and said cancellation was the only option. They didn't feel this was fair and so wrote a letter to their complaints department. A week later they have received no reply, just a bill for £240. Is this fair? Is there anything they can do to argue/fight this? Thanks very much for your help.

hi guys back in 2012 i got a speeding fine which i totally forgot about. it got taken to court eventually and i got fined a vast amount. the reason for never getting around to sorting it was the fact i was looking after my terminally ill dad and everything went by the wayside for at least 18 months i started to pay this fine through my wages and paid £397.00 towards the £600 they fined me. when i lost my job i didn't think about the fine until a couple of months later, i contacted the court involved and they sent me out some forms to fill in along with income and expenditure. i filled in and sent back with my wage slips showing the amounts paid within the time frame they gave me. lo and behold some weeks later there is a bailiff on my doorstep. i phoned the courts to be told that the material i sent back hadn't been received until three weeks after i had posted them! that serves me right for sending it snail mail - i also sent some other documents to another company the same day and they didn't receive them at all!) despite the fact they had all the information they needed they would not call off the bailiff and i was forced to pay £900 on the spot or the bailiff was ringing the police to attend to remove goods. the court has said it has only ever receive one payment from my last employers. when i contacted my old employers they very nicely sent my a breakdown of all the payments they had sent to the courts. my dilemma is this - can i claim back the money already paid to them somehow? it seems unfair that i have paid £397.00 that they claim they have not received? any help would be greatly appreciated

TT made a post here http://www.consumeractiongroup.co.uk/forum/showthread.php?407528-HMCS-Forced-Entry-Protocol-for-use-by-bailiffs-enforcing-Magistrates-Court-FINES(1-Viewing)-nbsp With the new regs now in force has this now been updated if so I think a repost would be a good idea? this would purely be for clarification purposes only. MM

Hi, Was told by JC adviser that the JC is no longer giving the books out. So have to use Universal Jobmatch to apply for jobs and record all job search activities. Also have to tick the box to give them permission for access. To be honest, only applied for some jobs in the very first few weeks there and then kinda abandoned it since then. Found it very difficult to use, and sometimes there was no apply button on the website for you to apply for jobs. Also sometimes cannot even login to the website like today where errors appeared when trying to login to the account. The jobs there mostly come from a third party websites like cv library, monster where already have an account. In general just go on to these job hunting websites straight away as they are already signed in on the computer and the mobile phone. First, just would like to know if it is alright to use the website to record job search activities only, or have to use the website everyday to actually apply for jobs. Second, it is alright to just enter all job search activities on the day prior the signing on day? Sometimes have two interviews on the same day and only applying for jobs on the phone, after finishing those interviews and got home just want to have some good sleep. Third, will the information stores on the website like your CVs, personal information etc be there forever? Thanks.

Hey all. The move from Rugby to York is happening and we should be moved within the month. Finding a job here is unlikely and York has so much to offer, so much more job opportunity etc I do have a worry. I did read that once signed to a specific Work Programme provider - it can not be changed. Here I'm with Sarina Russo and there is no Sarina Russo in York. According to this link, the only WP providers in York (north east) are Avanta and Ingeus. So, please dont tell me I will be MADE to commute a 6 hour round journey from York to Rugby because I wouldn't be allowed to change WP providers (or is the information I read about a no-change of providers incorrect?). Many thanks!

I have had no choice but to resign from my employer. I have lied to customers to secure business under instruction Fabricated documentation under instruction I have been asked to find or make incriminating evidence to get someone sacked Forced to delve into electronic chats between a few co-workers to help cement the redundancy process with no HR involment Prior to out of court settlement for another collegue was asked to find information before they had to pay them off Cancelled annual leave Forced to carry over half of one years holiday into 2013 Removed a group of ethnic minority from the organisation in one redundancy process Extremely rude and insulting comments towards women These are just a fraction of the examples that I have and not prepared to go into any detail because I am fearful for my wellbeing as this company I have worked for have used the muscle of lawyers to destroy people. This has had a major impact on my health and my family, friends including co-workers want me to pursue this through to Tribunal Hearing. My worry is that I will get bullied in the court hearing as I am not a very strong minded individual and even having sought legal advice they have told me that employers can say and do what they want! I just want to know is a Tribunal fair and will I get an opportunity to relay and summarise circumstances of how the company has behaved in the past with other employees, name the customers etc If i'm going to do this then I want to be able to articulate myself the best I can Really appreciate any advice or support

Hi everyone, I'm wondering if anyone can help me with a couple of things at my workplace that I am unsure of. I work for a toy retailer and have worked there for three years. We must arrive in good time for our shift- ten minutes before our shift start time, or else this is considered late and can lead to disciplinary action. I have no issue with this, however, we are told that we have to have our briefing for the day five minutes before our shift so that we can rotate the staff on the shop floor without delay. This five minutes is unpaid. I can understand that this, in theory, makes sense however rarely does the daily briefing last five minutes- often lasting between ten and fifteen rendering the whole point of starting five minutes before useless anyway. This briefing is obviously a benefit for the employer and certainly not something I'd care to do in my spare time, I consider it as working. A couple of months ago I read an article about Apple stores being sued by staff for keeping them after their shift unpaid to perform bag searches, which was of no benefit to the staff and they were often kept for more than thirty minutes to do so. This made me think about the other issue that concerns me more- my manager informing us that they can legally keep us fifteen minutes beyond our shift end time unpaid. Now considering I'm only contracted to four hour shifts, fifteen minutes is a relatively large amount of time that I feel I should be paid for. They do not use any time in lieu to compensate either way, but what would be my rights if I refused and left the premises? I estimated that the briefing time over the past three years has equated to roughly over three weeks pay, so over a week a year I am not being paid for. Obviously this does not include any time our duty manager deems it necessary to keep us after shift. What if I have plans? Or an hourly train to catch at night? Doesn't the employer have a duty of care if I'm walking the streets at late hours? I cannot find anything online that would indicate that they are legally allowed to do this, nor is it written in my contract. Could they simply change my contract? I would really appreciate your help on this matter, thank you for reading my post. Regards.