Hi to all. My severely disabled sister bought a dress and the store didn't have a fitting room. It doesn't fit when she got it home. I've googled and it seems shops don't legally have to provide a fitting room, let alone disabled, or allow you to try clothes on. What I can't find is can she get a refund or must she accept a credit note. Thanks Paul

hi we moved into a house association property when we Received the property there was no fire alarms in property. Who should have been responsible for this as a company is renting out the house With my knowledge there should have been a fire safety check done and they should have fitted them as before I moved in someone else was living here and surprise when they renovated they did not fit fire alarms.

hi everyone, A little advice needed please. on the 6th july I had a new polycarbonate roof fitted aprox 5 mtrs by 4 mtrs which has turned out to be a right bodge job done. Morning after fitting I noticed endcaps had fallen off, wrong material used on side frames, poly roof sheets had 2 inch gaps near to house so rain can get in, sheets were cut cut so badly it looks like they had been chopped with an axe, glazing bars lifting, scratches real bad big scratches. I contacted business owner who said ill come out which he did 3 days later to be told yes the fitters had codged the job and they will fit flasing to hide the gaps and cut glazing bars correctly and basically cover over all the bodges. I was told they would contact me last week about coming back but nothing at all heard. should I demand/ask the badged parts be replacedor have I got to accept his offer to cover over bodges?. Where do I stand please? any help/advice id be most gratefull for. I paid £1310 for 4 poly sheets , 3 glazing bars plus fitting to be left with a very bad bodged job.

I am having two rooms fitted with carpet on two separate days, the first fitting day has been confirmed. There payment dept has since left a message on the answer machine saying the full payment in total needs to be paid before the first fitting even though there are two separate fitting days. I have paid half of the total amount which seems reasonable, can I pay the rest after the first fitting but before the second ?..

Hi Guys, Hope you can give us a little advise. We moved into our property December 2013, and went with SCS, they organised the fitter as seems to generally be the case and all was well. Or that's what we thought up until fit. The fitter did a very, very poor job, and we've been working with SCS to try and get this resolved for over 2 years. The original fitter came again out once shortly after the original visit, repaired a few issues and tried to fob us off saying let it lie and it'll sort itself out, as time went by more and more flaws became glaringly obvious and with the fact he'd been quite willing to bluff, lie, SCS and do a bad job we completely lost faith that'd he'd do the job properly, as he never seemed to want to fix everything fully, just fire fight small issues, we went back to SCS to try and get this progressed. SCS dragged its heels and would go quiet, sometimes for weeks and months when trying to get this all resolved to which I'd have to chase and actually contact head office a number of times, as we stand now, we've had 2 alternate fitters and something like 9 or so visits trying to get the flooring into the condition it should have been after the initial fit. The first replacement fitter managed to get the carpet into an acceptable state approximately a year and a quarter/half after original fit, dubbed the vinyl/silicon a write off. The second fitter managed to remove some of the silicon and make some improvements, also inevitably reached conclusion the original vinyl fit and silicon job was so poor he'd not be able to repair it with the materials in place without a refit. He has also left it in a state with the silicon partly removed around the property, as he knew he could not finish the job and it would need to essentially be refitted. Both of these alternate fitters have left after the attempts with the opinion the original fit/finish was so bad it couldn't be corrected and the original fitter had done a very very bad job overall. (it has seriously been over 2 years and 9 visits, so that should give you some idea...) After over two years of me fighting to get this resolved, my wife is completely fed up with the flooring which was originally selected to be matching and stylistically consistant across both vinyl and carpet, and wants to replace the entire lot. SCS were willing to consider trying to get the vinyl replaced, after the experience we've had, my wife wants to move away to tiles and have a completely fresh start on the property. Unfortunately SCS seems to have a smaller flooring range than they did when we first selected them, and they don't have anything right now she is fond of, or any tiling at all. As this is the situation, SCS have offered £500 as a settlement towards the vinyl only (against a costing on the vinyl of around £750 apparently), or to provide the fitters details so we could essentially take him to small claims court to try and recover the entire figure that has been paid(around £2000), with the understanding this may be a long process and maybe not even successful. They have also offered to give us the £500 (to which they'd treat it as case closed/settlement as far as they are concerned) and still provide the original fitters details so we could chase him for the outstanding figure, with the awareness the £500 may affect the outcome of any case. Where I'm trying to go really is, where do we stand in terms of getting this resolved in the laws eyes? Even the carpet was not to an acceptable standard over a year after fit, and we have gone through a lot of stress, time and effort (and around 10 fitter visits) trying to get the property to the state it should have been after the first visit... SCS are falling back on they have just supplied the materials and the contract after supply of materials is with the fitter, and that the £500 is out of goodwill due to the time this has taken. That said, this seems insulting as the £500 is not even the full vinyl cost, nor does it cover we are going to have to pay someone to finish removing the poor silicon work before even fitting new flooring as the last fitter has left this partially complete. Additionally, SCS are essentially the service provider and have supplied this fitter, he wasn't chosen by us this would seem to place more responsibility on them for the quality of his work (I seem to remember hearing some time ago an unfair contract cannot be enforced?). If John Lewis subcontracted to a 3rd party to do work, and they fluffed up, I'd expect John Lewis to make good, not to have to chase their 3rd party to court... I'm torn on where to go, part of me says just take the £500 and start work elsewhere, but with the state of the silicon and flooring, and also the potential affect on a small claims court against the original fitter of accepting this £500 , I'm not even sure I should; or that I should have to. Anyone experienced similar, or has advice?

In brief - We went to a local independent flooring company, wishing to purchase a wood floor. The owner talked us through the various products, came to our house to look at the area it was for, measured up, checked the subfloor etc. He then recommended a product for us, ordered it and arranged for "his team" to come out and fit. He arranged the day and time they were to come out and told us that we should pay them cash on the day. In the meantime, he took moisture readings, spoke to the manufacturer and also the manufacturer of the underfloor heating we'd had put down, to check what underlay might be needed. The floor was fitted by "his team" - his brother and another man. It subsequently failed 4 times in the course of a year. The first 2 attempts to remedy the problems were made by the fitters. After it went wrong the 3rd time, it came to light that the fitters and the company owner had parted company, so the company owner/supplier came out and attempted to repair it. The same thing happened again, and he came out again. At this point, the supplier offered us a replacement stair carpet for our trouble. We said that this was not necessary, but if the floor failed again, we would be seeking a refund. When it failed again, we requested our money back. The supplier agreed, minus fitting costs. When we argued, he withdrew his offer and offered us a replacement floor instead. We expressed our concern that we had no confidence he had the neccesary skills and knowledge to fit a floor, given our experience thus far. We then took advice from the CAB and wrote a letter before action, inviting the supplier to comment on what he believed to be the issue with the floor, and offering to go to mediation. He responded, trying to lay the blame on us with various spurious claims, including that the contracting of the fitters had nothing to do with him - since the receipt he issued clearly stated "supply only." We then wrote again, offering to have an expert inspection and report done on the floor, and asking that both parties share the cost in order to confirm what had caused the problems with the floor. He refused, saying the cost was too great in relation to the value of the floor. We once again gave him the opportunity to refund us, while warning him that he may be asked to pay the cost of the report, should we take our case to the small claims court and win. In order to ascertain whether we had a case, we had the expert inspection done. It found that the fitting was to blame for the issues, including inadequate moisture and humidity readings taken by the supplier. The expert contacted the supplier to find out exactly what prep he had carried out and the supplier told him. The report also queried the suitability of the product for the conditions of our property. Once again, we wrote to the supplier with details of the report's findings and requested a refund of both the flooring, fitting and cost of the report or we would have no choice but to take our case to the small claims. The supplier has not responded. We feel we have a strong case. However, our concern is that it may be thrown out on the basis that the receipt we were issued was for supply only. In the letters from the supplier, he does state that he tried to repair the floor on 2 occasions, hut says it was purely a good will gesture. However, he also states that he did the pre-fitting site visits and prep. So, what is our legal position regarding his responsibility for the fitting of the floor?

My father has had a walk in shower fitted and it all looks fine. But the problem is it cuts out on a regular basis which is down to the water pressure. On going back to the people who fitted the whole unit my Dad was told the water pressure was tested at the time and it's an external fault. Our water company don't acknowledge any fault. Meanwhile the shower keeps cutting out. Have you any advice on how I should deal with this?

Hello everone, There are so many really useful threads on here, I've already learnt loads and feeling a lot less anxious. So I've signed up, in the hope that I can get some advice that's specific to my situation. Which is a lot less awful than some of the hair-raising stories I've read - but still causing me a lot of anxiety. I'd appreciate advice, and/or where to post about this issue. So glad I found this website. Basically: joiners built and fitted windows. Windows ok, paint and fitting very poor. We raised concerns with them at the time, they lied about the paint ( it's possible to have it checked: manufacturers have a lab for this ), they promised all would be well with other concerns. When they left, I could see they had not done a good job at all, including key concerns I'd raised with them. Another joiner looked at the job afterwards - said "it looks like a child's done it". Several other concerns too. So we made a goodwill payment of a third of the outstanding fitting cost (had paid for windows in full already), withheld the rest, and suggested we get the problems left behind sorted out, present them with all bills, and pay them any balance remaining. Long story short... they filed a MoneyClaim Online claim against us (amounts to 10% of what we've paid, including the windows). We have already filed an Acknowledgement of Service, indicating defence/counterclaim, but now we need to put together evidence to show why. So many questions on how best to do that - it seems so important to have 'legalese' lingo. It's Small Claims/MCOL and I can't afford to appoint a solicitor or even a surveyor. There's other fiddly aspects too, such as difficulties getting quotes - because the job is so messy to sort out. So: 'nice to meet you all', and if I could get a bit of help about this, or where to post more details, I'd be grateful. It's spoiling the Christmas Season, having to deal with this instead of cards and prezzies. Cheers, Suse