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  1. Wondering if anyone can help me, I signed up to a 12 month La Ftiness contract back in January, Cancelled my direct debit mid September this year as I had not used the gym since the end of July. I did try to ring the membership team and explain my circumstances but had no luck. My dad also tried to ring the payment team but because it wasn't me phoning they hung up on him (even though the money was coming from his bank account.) He therefore went and cancelled the direct debit. The most recent letter I have received states that I have an outstanding balance of £72 and they have add
  2. Hi, I was a member with DW sports on a month to month contract, started in the summer of last year. I cancelled my membership with them I believe just after new years 2012 by phone, then a month later cancelled the direct debit. Last week I received a letter stating I owe 53 pounds including a 15 pound penalty fee. Today I have received a letter from them about passing it onto their solicitors. How do I take action to resolve this?
  3. Hi guys, My partner has just been direct debited £160 for a second year of membership at Helio Fitness - http://www.heliofitness.co.uk Initially she only signed up for 12 months. However, because the direct debit was in place, they're refusing to reimburse her claiming that she 'should have cancelled the direct debit'. In the terms, we can't find anything relating to annual charges not being refunded. Can anybody help? Terms and conditions from Helio Fitness' website - > PRINCIPLE TERMS > 1. This agreement commences either: If you are on the club’s premises, o
  4. Under the advice of the good members of CAG, I recently made an enquiry of the OFT and received a response which made be of help to others. A bit of background for those who are not aware - in order to carry out Bailiff activities, Bailiffs (or their companies) need to hold a consumer credit licence. To hold such a licence, the holder needs to prove that they are "fit" to hold a licence and this is tested via a "Section 25" test. If their fitness is called into doubt, the OFT can investigate and potentially remove the licence. SO, they sent me a link to a document which will make i
  5. I joined my local Total Fitness Health Club in May and happily attended for 2 months until one day I was denied access and told to go and see one of the membership consultants. He then informed me that I had not paid for the previous two months and asked if I could pay straight away. Mortified I asked him to check why no payments had been made and apologised profusely. then he tells me that it is because the girl who signed me up had not bothered to send my bank details to head office! Now they are telling me I have to either pay £60 straight away to cover the two months lost, or add
  6. Hey there everyone. I took out a gym contract with la fitness for 3 months and then i could cancel at anytime after that. Well that's what i was told by the salesman at la fitness. I signed up at a computer inside la fitness at their website. I also used a pen and signed the touch sentitive screen. I didnt read the terms and conditions because the salesmen just kept blabbering on about how great the deal was. When i wanted to cancel they said i must pay £500 which is more than the whole contract is worth in the first place. I refused and told them that i am on a 3 month rol
  7. *Noticed the title has a misspelling* Hello, I am currently a member of LA Fitness along with my wife. We are both on a 12 months contract which I pay monthly. When we joined LA Fitness we registered both of our names on the screens and was sent a Membership Agreement (Fixed-Sum Loan Agreement regulated) with our signatures which states a sum of £672.00 x 2 which is to be paid by 12 installments of £56 x 2; which is £112 for the both of us which I pay from my account. Note: A terms and conditions page was sent without our signatures. We are both 4 months in our 12 month contract
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