Showing results for tags 'energy'.
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Hi, Not sure if I am in the correct part of the forum, I have applied for a grant from an energy trust. They have written to me, that they want proof of 2 incomes i recieve,amount and frequency via a bank statement. This is not a problem, but can i delete/cross out all other transactions including the front page (my bank balance) for privacy reasons? Do i have a legal right to do this and just leave showing what they ask for, the 2 credits? -
Well we thought we would try something different in the new house and keep the supplier thats already here. We moved 3 weeks ago and letting agents said they would change our names over for new supply etc. . Weve now got a 'to the occupier' letter from edf stating a bill of £300! and the agents havent contacted them, so assuming the previous tenant hasnt paid, of i go to call them but I cant get through, hours on the phone left on hold! how on earth do I contact these people? I have applied to another energy company for our supply but Im assuming edf wont release it till the bills paid? not sure because only £40 of it is ours which I would happily pay if they answered their phones Any ideas? Thanks in advance
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hi,going back to march 2011 wemoved into a new house,rented.i changed electric and gas providers to edf energy,as in house before there i used them,using pre payment meters.i phoned them shortky after moving in,to get them to install pre payment meters in the new place,as i find it easier to keep up with,instead of quarterly bills. i waited and waited,and never got any calls back to say an appointment had been made for engineers to come put meters in.so i thought,i guess a quarterly bill will arrive soon,it didnt,id phoned them again,to say about putting pre payment meters in.so i stopped calling them.and all the time we was there we never recieved a bill.we was in the property from march 2011 to june 2012.i had a online account with them,so i could check balance etc,and all the times i looked it said balance £0.00. 4 days before moving out of the house,i contacted them through their website,and filled in change of address form.day before we moved.i looked at account online and this time it said £1.244.22 so i thought ok,when we get to new property ill get in touch with them and sort somethng out,like a payment plan or something.well with being busy lately with one thing and another i forgot to contact them,guess i should have really. 2 days ago i recieve a letter from "advantis debt collection centre" asking me to contact them to make arrangements to pay the debt.and if i do not contact them within 10 days further action will be taken to recover the debt.i was wondering is it better i contact edf and say ill make an arrangement to pay it back with them and not advantis ? i just found it strange that edf never sent a letter or a bill at old address for anything,except for when we moved out.would like some advice.thanks
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It would seem I have fallen victim to BES Business Energy Solutions and Commercial Registration also... although I never even spoke to anyone... my wife did and she was only in helping out for the day! My full story is here - http://www.consumeractiongroup.co.uk...27#post3947627
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Just wondered if anyone had any suggestions... we got our house in 08 and we were informed that british gas were our energy suppliers, after a fwe phone calls they said they had no record of us and to contact the gas board who then advised us that we dont have a meter number so we are not registered for gas therefore do not have gas (we do have a meter and gas!!) we then continued to contact tansco and other energy suppliers including eon who supplies our elec but no one wants to admit to being our supplier! so we have not had a gas bill in the last 4 year and im worrying that the bill (if and when we get one) is going to be huge! any help please?!?!
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well this really takes the biscuit .. in april of this year my son had a new electric meter fitted by edf. . today 17th july 2012. .. edf turned up at my sons house with the police and a court warrent to search his home as edf said he was not using enough eletric.. . it turned out that edf had not updated their files when the new meter was put in. the police searched the hole house. the bloke from edf went to the new meter. in total they were their for 30 minuets on leaving the police said sorry. my son is on benifits due to his knee disabilities. and funds are limited. they only use what they need on their electric. whioch is about 20 to 30 pounds a week.. my son is really mad with edf. can they do this. and what action can my son take against edf for the folse claim because edf couldnt do their paper work properly
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After hearing the same story from 3 former SSE customers recently.I thought it would be a good idea to start this thread as it looks like this was routine practice. It seems SSE advised customers who were looking to switch from them that they would need to pay £200 since this was their balance owing as their Direct Debit payment amounts were set to low by SSE. As some will know SSE were fined £1.25m for their doorstep selling practices see here; As a result OFGEM ordered SSE to compensate those customers affected. SSE claim that they need a few weeks to act on a complaint of miss selling to determine how much the overpayment if any will be. This presumably means checking their charges agains a customers previous /existing one before they were miss sold the SSE package. What many are asking is how can we be sure they will arrive at the right figures given their history ? -
EDF Energy (December 2010) Investigation into compliance with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (the “CHSR”) Ofgem is still investigating whether EDF Energy has breached these regulations. The investigation has now been extended to consider whether EDF Energy’s customer contact centre is complying with the requirements of the CHSR and other related obligations. Regulation 7 of the CHSR requires that suppliers (a) receive, handle and process consumer complaints in an efficient and timely manner and (b) allocate and maintain such level of resources as may reasonably be required to enable it to do so.
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Scottish and Southern Energy (September 2010) Investigation into compliance with obligations under the gas and electricity supply licences (Standard Licence Condition 25) Ofgem is investigating whether Scottish and Southern Energy is complying with obligations under standard licence condition 25 with respect to telephone and face-to-face sales activities. By way of background, following the Energy Supply Probe – link opens in a new browser window, Ofgem put in place a new version of standard licence condition 25 with a view to helping domestic customers make well-informed decisions in response to telephone and face-to-face sales activities. In particular, there are new requirements for domestic suppliers to provide estimates and comparisons during face-to-face sales activities (with effect from 18 January 2010) and to secure the achievement of an objective in respect of both face-to-face and telesales activities (with effect from 21 October 2009). In summary, the objective requires domestic suppliers to take all reasonable steps to ensure information provided is complete and accurate, understandable, appropriate and not misleading, and that sales activities are conducted in a fair, transparent, appropriate and professional manner.
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MA Energy Ltd (February 2011) Provisional order in relation to compliance with obligations under the supply licence (standard licence condition 11) A provisional order has been made against MA Energy on 2 February 2011 in relation to the company's compliance with obligations under its licence and industry codes in relation to the purchase of electricity and other matters.
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Opus Energy Limited (May 2011) Investigation into the reporting under the Renewables Obligation (RO) by Opus Energy Limited Ofgem is investigating Opus Energy Limited’s compliance with the requirements under the RO for the reporting of electricity supply data to Ofgem. The RO Orders for England and Wales and for Scotland, which are or were in place at the time to which this investigation relates, require electricity suppliers to report to Ofgem, by 1 July each year, all electricity supplied to customers during the preceding compliance period (from 1 April to 31 March).
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It is about time there was a concerted and organised way to deal with energy companies fleecing us. I think that we need to organise a mass exodus from one company, Npower for instance. If we left one company en-masse, surely it would force that one company to bring down its rates to encourage customers to re-sign as without customers it's business would fold. Obviously, it would need to be a well organised exodus, but I am sure that once word got around and this forum has the power to that then a date could be set for people to act. What do you all think ? -
Will all customers of the above product please realise that if an Engineer does not turn up then you have no recourse what so ever to claim compensation.You are not covered by the Electricity or Gas Regulations as laid down in Law or the booklet keeping promises published by E.ON.If they fail to turn up even after they have texted you to say they are coming you can claim diddly squat.A recent small claims court case confirmed that and left me even more out of pocket.
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@npowerhelp Shockingly High Npower Bill
Katittude posted a topic in Utilities - Gas, Electricity, Water
Hello, After moving out of my house i received an electric bill for £870 for the period Dec 09- July 10. I really feel that this bill is way too high and the first person (I have spoken to a few people from Npower now) I spoke to at Npower agreed with me, that it didnt seem correct. The bill is based on the meter reading I gave to Npower. The gas bill for the same period is £255. The heating and cooker were both run on gas. Given this I am worried that the electricity is being stolen, especially as some of the landlord's family live next door to this end of terrace house and the landlord does not seem to be entirely above board. Can Npower go and check this out? Will/can they charge for this service? Im also wondering if there is perhaps a fault in the system to cause such a high bill, can this happen? Warm regards
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