just watched the one show ,with reference to the barry beavis case, it was very misleading watching someone screw up penalty charge tickets, and then explaining as to the demise of barry and the" private parking charge notice" supreme court case awaiting the result in September, which had totally no relevance to penalty charge notices given out by the police and local authorities.

We have recently purchased 2 bathroom suites from Bathstore for our house. Afterlooking at other suppliers, we opted to choose Bathstore because of the qualityof products on show in their showroom and the Bathstore "promises"they have posted around the store and on their website (a selection of whichcan be seen below). Both the main bathroom and the en-suite bathrooms were fitted by professional tradesmen who had previously worked on other projectsaround our home. The shower screen in the en-suite bathroom was fitted with a new bi-folddoor but it will not open or close correctly without an unreasonable amount offorce. The door closes with a loud bang, not the sort of noise one likes tohear from large panels of glass. Once inside the shower unit, the door needs tobe opened, again with excessive force using the fitted handle which is already becoming loose after just 3weeks of use. We contacted Bathstore to inform them of this issue and we wereimmediately told that people from the store were not insured to come and assessthe situation. Eventually, they did send out a senior member of staff (a guycalled John who incidentally designed and created the order for the bathrooms) and anewly promoted store manager. We arranged the tradesman who fitted thebathrooms to attend this inspection so that he could answer any questions thatBathstore may have regarding the installation. John said at the time of the inspection that there didn't appear to beany issues regarding the installation and he had no questions for the fitter. He alsochecked, several times that the enclosure opening where the screen is fitted waswide enough to meet the technical specification of 850mm. He thoroughlyinspected the door from the outside and from within the shower enclosure anddid agree with us that the door was very tight and he hadn’t seen one operate like thatbefore. It was suggested to him that he had opened and closed the doors morethan 40 times during this inspection and that the bi-fold door was not becomingany easier to open/close during use. John said he would contact the technicalteam to discuss this issue and get back to us. The response from Bathstore Technical was that the door was “within the technical specification”,which we strongly dispute. We were told that we had two choices neither ofwhich are acceptable in the circumstances: 1, Replacement of exactly the same panel but, WE WOULD HAVE TO TAKE THERISK of it not fitting correctly again and no further remediation would beoffered by Bathstore if this was the case. 2.An alternative fully hinged opening door, however, this is not anoption. A large opening door isn't feasible in such a small room. Atlas Bi-Fold Door Bathstore Technical Spec: Adjustment range (mm) 850-900 recess ActualShower enclosure opening 851mm - This is within the technical specification We are obviously very disappointed not just with the bathroom beingincomplete but Bathstore seemingly going against all the 'Promises' they makein store and on their websites about wanting the customer to be happy and satisfied. A full refundof £369.27 has been requested by email to the store manager and this has now been refused. We paid for all the Bathstore products with Credit Card Can anyone please advise next steps in achieving our objective of a fullrefund from Bathstore for the shower screen. Quotes from Bathstore Showroom and/orWebsite: · "With172 stores nationwide, we are on your doorstep and ready to help you achieveyour dream bathroom. We offer a personalised, face-to-face service which meanswe are with you every step of the way, from inspiration to installation andbeyond." · "Wewill only be happy if you’re happy" · "Serviceby design is our promise to help make your dream bathroom easy, from design toinstallation and beyond". · "Ourstore teams are trained to offer the best service possible and we follow up onevery installation to make sure you're completely satisfied." · "Wewant you to have complete peace of mind before, during, and long after you’vechosen Bathstore." · "Bathroomsthat stay perfect, guaranteed." · "AllBathstore products are engineered & manufactured to exactingstandards" · "Relax.You're in expert hands."

I'm barely 24 years old and after working hard from the age of 13, I decided to treat myself to a new car with my savings after my beloved C2 started turning. Unfortunately a fortnight ago -only having the car 4 months - on the first day of my break after the Christmas season, I was driving along and with all the bad weather - according to the police - lost my back wheels and steering after hitting a bad patch of leaves. This caused me to descend almost 6 ft down a mountain banking - thankfully a tree stopped my car or I wouldn't be here. The fact that my airbags didn't deploy meant I wasn't even driving at a speed, it was just purely environmental coupled with bad luck. after two weeks of inquiring and phoning - something Hastings representatives promised to do back but failed every time -we were told I would be receiving a good offer today. Friday they had sent a decent offer but unfortunately it meant I couldn't replace my car. I explained that I didn't spend most of my savings to end up with a lesser car. Today however, we were fobbed off. Different departments, all who claimed to know nothing of what was going on, to have no information about the Friday conversation and any other information relevant to getting me my car. It would even take 24 hours for a manager to get back to us with a phone call if that was what we wanted. I need to go back to work this week - and there is no public transport to my job. While some of the representatives have been wonderful, 60% have been awful to the point of rude. Back and forth, back and forth on so many occasions, it exhausted me. This poor treatment has even reduced me to tears at an already emotional time - I've never had any incident when driving, I'm lucky to be alive and I've barely slept since. And to top it all off? My excess increased by £200 from what was stated when I took out the policy because I'm under 25 so no matter what I get, I am down a lot more money than originally thought. If I'd known how high the excess would be I don't think I would have taken out the policy. Then the back and forth of "yes you can have a courtesy car" " no you can't." I understood eventually that a write off meant I wasn't entitled and it was in my policy but I didn't need the constant contradiction between staff raising my hopes at some normality. Can someone help me? What do I do? All I want is the money so I can buy my car and for my life to resume as close to normal as soon as possible and for me not to have to phone them again. Surely it doesn't take two weeks for that? Especially when it's not even down to another driver etc.? I just want for everything to be sorted and for peace to resume. Thanks in advance for any/all help!

Right where to start, i upgraded my contrac with t-mobile in october last year and on upgrading my contract i recieved a new phone, sony ericsson X10i, the original reasons for taking this phone over the galaxy s that i were offered, was the 8MP camera it offered instead of 5. Since december my phone has gone faulty and away for repair 4 times. On the 3rd time it went away for repair i was told that if it went faulty again i would be entitled to a replacement. so when it went faulty again the other week i took it back to the store and was told it had to go for a repair again no matter wheather i had been told it was replaced. So the phone went for repair and i contacted t-mobile customer services who told be there was nothing else they could do, not been happy with this answer i persued the matter, i eventually spoke to a lady who said they would exchange the handset for me, informed me that they couldnt replace it like for like because it was end of line, and offered me 3 phones. non of which matched the specification of the previous phone. I informed the member of CS that i was not happy with the phones that had been offered she said she would look into it and get back in touch with me, 3 days later i am still waiting for her to ring. i have further contacted t-mobile, to try and have someoneelse attempt to resolve this issue for me. where i was told that i would only get £190 towards a new handset. After getting rather frustrated and having been offered a choice of 2 more phones that were still nowhere near the spec that i had previously. refused these. i contacted OFCOM who registered a complaint and sent me towards consumer direct. who told me that if t-mobile could not provide me with a long lasting repair on my handset then they had to replace it and if they couldnt replace it with the same phone then i had the right to refuse anything they offered me and requst to be released from my contract at no extra charge, or have them replace the phone with a phone that is the same spec or higher than my previous phone ( this was something to do with the SUPPLIERS GOODS AND SERVIES ACT) I then spoke to t-mobile again who still would not provide me with the same spec phone as previously had and saying that they do not have to release me from the contract as they are only resoponsible for the service they provide not the phone. even though the equipment was provided with the service. Any help, advice or opinions would be much apprciated right now i am not a very happy customer at the minute thanks to all that replyed, please if you have somethig else to say about this or advice please post. i still not really sure weather i will be fighing a loosing battle with this or weather i am in the right

Hi, Let me start by saying that I was a very happy customer of Orange for 10 years, I had strayed away from them in the past only to regret it and come back again, the cusomer service was the best I had come across and was very happy with the service i was getting. I live in the Frome area, and have always been proud to have a full signal at home and at work where i use my phone for buisiness calls as well as personal, but a few months ago i had a message on my screen I had never seen before "NO NETWORK" (or something like that) , thinking the mast must be down for maintenance or something....so a few weeks went by with very liitle signal and allot more signal messages and then started to question my newish iphone thinking it was a phone problem..... I raised my concerns with my wife who told me her orange signal has been rubbish for some time now (she's got a sony erricson), so then asked my collegues at work using our companies orange buisness tarriffs and they all complained about the recent service. So I tried e-mailing customer services, to point out the current problem WE are experiencing, to be contacted by someone in the Executive office??? they tried to phone me on my mobile but I wasnt getting no service at the time !! anyway I phoned them on the land line and spoke to a woman who said thet are not showing any problems in the area and they cannot guarantee a full signal in a building...which is fine so I tried to explain how we used to get a full signal, and how it's not just me, and the woman just talked over me repeating what she preiviously said over and over to the extent she came across very rude and arrogant.... I ended the conversation very politely but was very angry that this woman had been tring to start an argument with me, and not willing to hear what the problem was. bottom line is now how do I get out of a contract that's service has obviously deteriorated since i have signed, for both personal and buisness mutible contracts?