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  1. Sent RD two days ago and as yet has failed to show up on line as signed for..
  2. So the issue itself is kinda "resolved" as I'm told to wait up to 4 days for it to arrive. But I'm left feeling misslead with the information that was provided when I made my order, and anoyed that whenever anyone from our household orders from Argos it always seems to encounter an issue!? Basicly I orderd a game that was due for release today, and I chose argos as it stated specificly that if I placed it I would get "delivery within 1 days" shame that's not the case however. As it was only till after my payment had been processed did it give me the typical error of, "Unfortunaltey we're unable to confirm your order at this time and will email you soon when it has been confirmed" or well something along those lines at least. Anyway I was paitent waited till the late morning which is now for any updates as I was expecting this today.So heard nothing and then I got in touch with Customer service, asked about the status of my order, I was calm and explained in detail what happend, they were short but quick to pass me onto someonelse who could handle with my queries. When I mentioned that it specificly said "1 day delivery" they told me straight that they "doubt" it said that and was probably for dispatch instead. Which I could understand more if it actually said that, but it didn't so I felt like i'd been misslead and that apperently they "knew" what it actually meant or said despite me seeing it clearly worderd with the words " 1 day delivery" not dispatch. They then proceeded to ignore my other quires and asked me to end chat and fill out the survey. In regards with my other quries which were, with what happend with the system as it's not even able to send notifications out or update my orders status? Or will I even receive SMS notifications at least?? When can I expect to hear any updates??? And then from that service it got me thinking about how this kind of thing has happend before numerous times when we've orderd Cookers, and Washing Machines, Tumble dryers and all sorts from them. I don't know why Me and my family keep trusting them probably becuase I had hopes they'd improve and it was all just unfortunate circumstances but this has been too often now and I'm just rather peeved and needed to vent. Sorry if this isn't the right place or if my spelling/grammar is off, I maybe dyslexic but I'm not blind and can understand the meaning of the difference between the words Delivery and Dispatch. Honestly it'd be nice to know at least that I'm not the only one who's experienced repeated poor service so I feel less of a personal target by them even if it's unintentonal and just system/human errors. ~ Sincerly a foolish customer.
  3. Hi I'm new to this anyone know anything about the legal position re fake delivery cards through the door from a Company called APS? There is no name or website on these cards just a number which never answers They quote "we called today to deliver or pick up" my address is quoted but NO NAME in the box? I've had 5 through in a week - the same person calls but I just ignore then - getting to be harassment now!! I'm sure I legally don't have to answer the door??? Thanks ANON[/size]
  4. Hi guys, in January of this year we ordered a large piece of sporting equipment from an online company worth approximately £1200 The equipment was manufactured and apparently delivered to the school where it was to be stored in June. However at the beginning of the school year in September, we went to storage cages and it could not be found. In fact the school had no record of there ever being a delivery. We asked for proof of delivery from the company they replied back with 'proof of delivery' which contained the date and time of delivery along with the signature of someone called 'Daniel'. It turns out that the equipment was found in the middle of the school car park and there is no one working at the school called 'Daniel'. We believe that the delivery driver could not be bothered to find someone to accept the parcel, dumped it in the car park and then signed off on it himself as 'Daniel'. We're happy to have the equipment now frankly I'm outraged that it was left abandoned in an uncovered car park and that the driver most likely signed off on it himself. Is there anything we can do about this apart from complain to the company?
  5. My friend's mother and brother received two tickets on the same day for parking in his private car park. They were delivering items to help him move in. They parked on a single yellow line within the private car park, not in allocated spaces. The car park belongs to the residents including my friend. Rather than respond directly, the tickets have been dealt with by my fried who has written to them to say that they had his permission and were only making a delivery. They seem to treat this as appeals made by his mother and brother and keep writing back, each time with a more discounted amount to pay. It has gone from £160 per ticket down to £15 each. Should my friend pay this? Failure to pay up, they say, will result in the demand going back to £160 and possible court claim. Thoughts
  6. Hi, I wonder if anyone knows, which claim form to use for a Delivery Up Order, that you do for yourself (because we can't afford a solicitor). I know its an interim injunction, I know an affidavit is involved. That's all. Step 1 is unknown to me.
  7. In times past, when Amazon offered you Free Super Saver Delivery, it really meant free. That all changed in July 2013, when the company introduced a £10 minimum spend to have your order delivered on the house. Almost two years later, the online retailer has announced it's raising that limit again, by doubling it to £20. One reason for the change could be to incentivise customers to put down £79 for Prime, which ships millions of items next day (and includes video streaming and other media services). The company may also be moving to to cover the cost of its wide range of delivery options, which now include same-day collection and shipment to your local Post Office. Regardless, the new threshold will come into effect from 6pm tonight (UK time), so if you have some low-cost items sitting in your basket, now might be the time to buy them. http://www.engadget.com/2015/04/29/amazon-uk-free-super-saver-delivery-price/
  8. A friend purchased some hair extensions online with a regular supplier as she is a part time mobile hair dresser and has used this supplier for approx 18 months. The item purchased was for a booked client. The hair extensions didn't arrive and this is confirmed by Royal Mail who has checked the tracking information. However, the supplier didn't insure the goods for the full amount and therefore the retailer has advised that Royal Mail will only refund for the amount insured. The Terms & Conditions of the online supplier reads as follows; If for any reason, Royal Mail fail to delivery any special delivery items at their required time, we are willing to provide a refund for the postage paid and will make a claim to Royal Mail for the loss of this postage, if proven the item did fail to reach for its guaranteed time. We do not take any responsibility for loss of earnings or any other costs. If items are lost and you are willing to make a claim through Royal Mail, compensation levels are provided at http://www.royalmail.com for special delivery and recorded items. My friend has spoken with Royal Mail but they have advised her that as she is not the customer who purchased the postage for the item, they cannot take a claim from her. She is out of pocket for the hair extensions of almost £100 plus the loss of business from the customer, not to mention the loss of reputation caused by this event. I do not understand the T&C's above of the retailer as they look ambiguous so is there anyone who can kindly advise what course of action can be taken against the online retailer please?
  9. Hello - I'm hoping you can help me out regarding a parcel I've sent with Hermes. The item arrived damaged (technically, all that arrived was a noticeably empty box) - and so was rejected by the recipient. I've contacted Hermes (who hadn't bothered to tell me that it had been rejected), who have said I need to pay for the return delivery to be able to obtain a photograph of the item to claim for it as a damaged item. Is this correct? Should I have to pay for return delivery for an item they've damaged/lost? Thanks Sam
  10. I ordered 2 x 3 seater settes and a chair from Harvey December 29th and was told delivery would be in 12 weeks. The cost was £2250. In the middle of January the shop rang me to say that they had ordered the wrong colour and the wrong material. They gave me a choice of having the suite they had ordered, cancelling with a refund of the deposit I had paid or doing a new order, we chose to do another order and after having to ask for it, shortly after, were given a reduction of £180 from the final bill which is payable just prior to delivery. We were told that the new order would be with us within 12 weeks and when in early April I had not heard anything I contacted the store who told me that the suite wouldnt be ready until mid to late May and that they would be in touch with a delivery date in due course. I still do not have a delivery date although they are still saying that it should be available in mid May. Assuming I get the suite in Mid may, the wait for this suite will have been 20 - 21 weeks from start, 16 - 17 weeks from re-order. What are my rights, I want the suite and there is no point in going else where if the suite is likely to be delivered in May but I dont feel that £180 reduction is sufficient for the wait. What would be a realistic reduction to ask for and what is the best way to go about getting it?
  11. Hello, I'm a new user and would be grateful of any pointers with this. I have recently been receiving cards through my door from a company Called aps? I'm not expecting any deliveries and they won't leave the 'parcel' With anybody else. Is this some sort of bailiff? Has anybody had similar experiences? Thanks
  12. This was an especially acute problem over Christmas with a lot of complaints on the Amazon website about my Hermes (different from the Hermes network) but this applies to most online sales companies. The issue is this: as a customer you have to pay postage (quite rightly) but get no choice of who is used and usually no visibility of which company before you’ve paid. So, most Amazon purchases are delivered by the cheapest, most unreliable form whose online tracking system is sheer fantasy and is acknowledged as such by many frustrated customers. A company that many would not choose to use is getting their money, paid under compulsion. I’ve asked the question (but received no reply, which makes me think that the answer is yes) as to whether 3rd party sellers on Amazon are obliged to use my Hermes to deliver. Customers on the Amazon website who appear to know the background say that my Hermes had to buy a tracking system if they wanted to get the Amazon contract but bought the cheapest, most unreliable one that had been rejected as totally unfit for purpose by other delivery companies. It feels like a possible abuse of dominant market position, though of course that may be an unfortunate appearance not borne out by the facts. I think if CAG were to investigate they'd get to the bottom of it in a way that individuals can’t. I’d be prepared to put time into this. A good result would be to have a transparent choice between at least 2 named companies (at different prices if necessary) on checkout when shopping online.
  13. Hi, I'm hoping someone can shed some light on the method used by Sportsdirect to resolve a short delivery. Maybe I've been spoilt by some of the excellent customer service provided by just about every other company. I received my parcel, slightly later than stated, in a box that had been reboxed by the delivery company, Yodel. Upon opening it I found some items to be missing, totalling £11 on a £100+ order. As a family, we have had no problems until now. I emailed them with details of the missing items. I was then requested to take pictures of the box. I was then asked to fill in some sort of disclaimer form. I filled this in and was told I would have to print the form off and fill it out then post it before they would do anything. This all seems a bit much. And the fact the onus seems to be on the customer to prove they are almost telling the truth! Is this the way short deliveries are dealt with? I won't name the other companies I have dealt with and NEVER had any of this agro, purely because the list would be too long. Any help would be greatly appreciated Pauline PS, should have added I have emailed back to ask why it is such a convoluted procedure I have had what is obviously a generic reply probably generated by a bot. Absolutely abysmal, non existant (literally) customer service.
  14. Hello, My teenage daughter has a £6.90 Three subscription with "unlimited free text messages". But this month I was shocked to receive a bill of nearly £40, including a charge of ~£30 for "text delivery confirmations". It turns out that, according to Three, texting is free - as long as the phone is set not to receive delivery confirmation. But if delivery confirmations are set to "allowed", Three will charge the customer 1.2p per confirmation. My daughter, then, sent more than 2,000 text messages last month. In my view, text delivery confirmation is an inherent element of the GSM text messaging service, and if texting is advertised as free/included, then networks have no basis to charge for "text delivery confirmation". In the GSM standard, text message transmission (incl. delivery confirmation) incurs virtually no cost to GSM networks (except for costs related to billing the customers for texting). Is there a way to challenge this, in my view unfair, charge? I don't really feel like paying £30 for "delivery confirmations".
  15. we are having an extension built and a fork lift truck driver had no choice but to access our property by first going on our neighbours driveway. whilst doing this his back wheel caught their manhole cover (which was loose/slightly damaged to begin with) and it lifted slightly. when the neighbour reversed out of the driveway a few hours later, the manhole cover fell down the manhole and left a big hole at the top of the drive with about a 20ft drop. our neighbour and ourselves are now blaming the fork lift truck driver but they are not accepting responsibility as they said the cover was loose before they went on it and can see by google earth images that it wasn't in perfect condtion. who is liable for this?
  16. I've come across something very unpleasant that for me shows the FCA to be a complete waste of time as a replacement for the OFT, regardless of which way you look at this. Send a MacBook Pro to a buyer on ebay on Monday 16th. Booked it on Parcel Monkey. Paid for extra insurance. It was collected on the Monday from my workplace, on a next day service. Cue the next morning and parcel tracking shows the item as at the Chessington Service Centre. But that's it. I try to find out why it's not gone any further using the Yodel live chat feature and get told that it's been delayed but is due for delivery the next day (Weds). This is clearly bull**** as the status still hasn't changed the next day and now I have to get the recipient to chase it. I also opened a case with Parcel Monkey as they are the account holder for the purchased delivery. As of today, the recipient has spoken to Yodel who have asked him for the particulars of the parcel so I've given him the description and the dimensions. Parcel Monkey still haven't had a response from Yodel though. What I find utterly unbelievable is that items like Apple computers and laptops are carried on what they call a "no compensation basis", yet they still let you purchase insurance when you book the delivery, knowing if something goes wrong they won't pay out on the claim. I'm amazed that this isn't regulated given the terms and conditions of Parcel Monkey state who their insurer is and that the insurer is regulated by the FCA. Surely selling insurance for cover that will never be paid out can't be legal? Also, in so far as compensation for missing items goes. If people send items that don't fall into an excluded or restricted items list (which is so extensive it must cover 90% of parcels so these companies must be making a fortune off of insurance purchases that actually offer no cover) and they go missing, they would surely offer compensation anyway, so why state these high value items as no compensation even if people buy extra cover for them? This sounds to me like the next great front page [problem] that needs to be investigated and the public made aware, like PPI and that kind of thing. I've had to message the buyer of the laptop to explain that if I'm right about this and it doesn't turn up, I don't have the money or access to it to refund him in one go. He'll need to let me pay him over the course of a few months. I think if this doesn't work out, I'm going to have to take some of these companies down.
  17. I recently sold a phone RM special insured delivery through amazon which arrived damaged (the phones sim tray was crushed in transit), the person who bought it off me sent it back without the original packaging as they chucked it away. RM are refusing to compensate me either for the value of the phone, (150) or the repair of the phone (50) as I can not provide the original packing. Is there anything I can do?
  18. I purchased a laptop last year from ebuyer. At the time it worked brilliantly with no problems. However in November last year, it developed a serious fault that made it unusable. As the laptop was still under warranty, I tried to return the item to ebuyer for repair or replacement. While the company were quite willing to accept the item for repair, I had moved house since purchasing the item. Their website was quite unhelpful, as it did not allow me to register a new address on my account without making a purchase, and it also didn't allow me to enter my new address when processing the return online. I phoned their customer service team, who resolved the issue for me and assured me that my address had been updated. As expected, several days later a courier came to pick up the faulty laptop. I received emails etc. letting me know about the status of the item, and eventually one saying that it would be delivered early in January 2015. When the window that they had estimated for delivery had just passed, with no laptop turning up, I phoned the customer service team to enquire about the whereabouts of the item. I was told that my old address was still the one on the system, and that they had no record of the new one. The laptop had been delivered and signed for by somebody at a different house number, and at the time I was told that they didn't even have the road name. I asked for this to be queried, and got no response over the next two weeks. On phoning again, I was told that it had been delivered to my old address, and that the issue would be referred to someone senior. I received an email a few days later asking if I had asked for the laptop to be sent to my old address. When I explained that I hadn't, and had phoned to change my address when the laptop was collected, I received a further email stating that as the item was signed for and delivered to the address on their system, the company was not at fault and there was little they could do. I did not receive a statement of where the item would be delivered to at any point, and was assured earlier in the process it would be returned to my new address. It is quite difficult to get to my old house to collect the item, as there are no direct public transport links and I don't drive. Am I in the wrong here? Or is it ebuyer's responsibility to correct the mistake?
  19. Hello all, just after some opinions if you will. I placed an order with a company for some blinds that were advertised as next day delivery. This ended up being two days later as I placed the order late on the first day. I heard nothing from them on the first day, and on the day of delivery they contacted me at 2pm telling me that the blinds were out of stock and they wouldn't be able to deliver them for another 3 months (!). I was told to order another product, which I did, that was eventually delivered some time after the initial delivery was expected. I told them in my initial complaint (over the phone) that I was very displeased as I would have to take another day off work and they provided no satisfactory explanation as to why they felt it was OK to not bother letting me know they couldn't deliver until the day of delivery, when they would surely have known that they couldn't complete the request the day before. With this in mind I asked them to compensate me for the additional day off I had to take due to their failure to deliver. They refused despite me telling them they were liable for this. As such I have filed with the small claims court for the amount I would have been paid that day. They have filed a defence, citing the following: 1) At no point did I refer to time being of the essence (surely ordering Next Day means this was obvious, but I did tell them clearly when I made the first complaint before I ordered an alternative product) 2) I did not inform them of my intention to take a days annual leave (I told them I needed them urgently and time was of the essence, the earliest delivery date was a weekday, and I told them I would have to take another day off and could they assure me they could deliver on this date, which they did) 3) They could have delivered to my place of work (they couldn't, as I work in a secure government building and in any case expecting me to move two very large blinds 45 miles home on a rush hour train to suit them is not reasonable) 4) They state in their terms and conditions that the delivery date is an estimate only and subject to change (is it reasonable that they do this on the afternoon of the day they are expected to deliver? I don't think so) 5) The option to cancel was available to me when they said the order was delayed (I still required the product so I do not view this as relevant, my time had already been wasted). The court have suggested that I attempt to mediate, I could do this but my question is whether or not I am likely to succeed if I take it in front of a judge. I think my chances are good given they didn't bother telling me until the day they were due to deliver that they couldn't satisfy our agreement. Thoughts please, however critical... Thanks!
  20. Hi I wonder if anyone can advise. Before Xmas we ordered a sofa from HSL. We knew it would be around four weeks delivery time. Not to bothered about that but HSL didn't tell us that they would be using a logistics company to deliver. First contact from the logistics firm was about two weeks after we ordered and we were given a date for delivery this month. The evening before it was due to be delivered the company's customer services rang to give us a time. This was fine as we would be able to get our lounge ready for them. We got told that the sofa would get brought between 8am and noon. So you can imagine the shock we got when the delivery men turned up at 7.25am while it was still quite dark. 'No they couldn't wait because they where off to Blackpool next' we ended up being quite flustered and had to let them deliver the sofa. Now it seems that in their hurry to get the sofa in they forced it through a doorway without caring if anything got damaged. Got my husband to sign for it and scarpered as quick as they could. He didn't get chance to read what he was signing or even check the sofa over first. Now we realize that both the door and the sofa have been damaged. I tried to contact HSL on the same day using their online form but with no luck. What should we do next? We cannot afford to waste our money like this as we are both disabled. This sofa was a special treat for ourselves. Thanks Sheila
  21. Hi, I haven't used this forum before so sorry if I am in the wrong place. I was just wondering if anyone knows anything about non delivery of goods being reported to an ebay seller 9 weeks after delivery should have arrived. Basically a friend sold an item on ebay (just their second-hand stuff) and the buyer has just told them that the goods haven't been received but it is 9 weeks later. The item was sent tracked and the courier admit that they didn't obtain a signature (even though they were meant to), but the courier only gives a week to report missing items so they say they cannot give compensation, due to the fact that the missing item has been reported so long after the delivery date. The seller has explained that they are unable to get compensation from the courier so cannot afford to refund the item, and that more could have been if this situation had been raised earlier. The buyer is now threatening legal action against the seller. We are trying to find out what he should do? Can he be sued for the money? He has proof that he posted the item and that he paid for the insurance and for it to be signed for. We can't find any solid answer on the internet and even CAB were unsure. Thank you for reading.
  22. I have had the experience from hell over the last week and a half in trying to get an electrical item delivered which i sold on ebay. Things started going wrong from the off, booked courier through myparceldelivery.com, which was city link, took a day off work to wait at my fathers address for the pickup the idea being easier to collect from my fathers address no stairs etc and 30kg item. They didnt turn up , spoke to myparcel live chat who apologised said driver turned up and spoke to me and i had arranged alternative transport lol. (at this point i must have been mad to continue).live chat man continued to say they could arrange alternative pickup in 2 days from ups which i declined, instead my father kindly drove the oven to the nearest depot, since this point there have been 5 failed deliveries to the receiver the last being where the receiver was told the package had been badly damaged, he said he would still like to check if they could redeliver, he was expecting delivery the next day, of course they didnt turn up. I rang myparcel to find out what was going on, same live chat man said he would call me the next day when he had contacted the delivery depot to find out what was happening. 5 oclock the next day nothing heard so i ring him, to be told they still havent got back to him ' extremely unusual for them not to respondl' bla bla bla, at this point i just want my oven back wherever it is and it is friday 5.30, i somehow get through the automated city link customer service line to speak to someone after half an hour, she said from her records item damaged delivery to be returned to me etc, she said she would ring the depot to find out what damage was at my request, after 10 minutes or so it turns out they cant find it in their storeroom ! so it is down as lost. i would be very thankful for some advice on how i should proceed, i sold it for 500 pounds, didnt insure it etc, am i likely to be compensated if it turns up damaged or it is actually lost? myparceldelivery should be ringing me tomorrow but probably wont
  23. Hey guys, I bought an item from Very.co.uk a few months back on 0% interest for 12 months. Everything was fine until i checked my credit score the other day and realised i had a late marker against my name. it turns out i owed them £3.95 for the postage on the item i had ordered. I would have just paid it at checkout as £3.95 isnt a big deal and i generally just use Very for larger purchase and to spread the cost (I always have enough money in my bank to cover the full amount if needs be) it was really unclear on my online statement that the £3.95 was due and im about to write to them but i have one question. The credit agreement i have with them covers the item on 0% finance so can they apply a late marker on my credit score for something like the postage? What do you think are my chances of having it removed? I've bought a few things from them before and always pay large lump sums monthly. Thank you in advance. J
  24. Hi Guys, I wonder if anyone can provide me with some advice regarding an issue I have with an online vendor. The company sells bespoke canvasses where you specify what is printed on the canvass. The one I ordered for example was for my mothers 80th birthday and had her date of birth, names of grandkids etc. We had struggled to find a suitable gift for my mother and this seemed ideal especially as we were running out of time and the website stated the following regarding delivery: "We have 2 shipping options you can select from at Checkout. The first is Standard delivery, which is free of charge. This delivery ensures your item arrives within 5-7 working days from the confirmation of your design preview. Our second option is Priority Delivery, for those who require their designs a little quicker. This service costs £6 incl. VAT and ensures your item will arrive within 2-3 working days from confirmation of design preview. This service is also a signed for service for that little extra security." Unfortunately took 7 days to deliver and we missed my mothers birthday by 1 day. We challenged the delivery driver when he delivered the item and he admitted he had the item the day before my mother's birthday but didn't deliver as had no time. The seller has been particularly unhelpful and until today only responded to 1 email from my partner which advised the item has been despatched. I emailed the company this morning advising that the item arrived too late for my mothers birthday and I had to rush out and find an alternative gift. As such I was rejecting the item and requested a refund in full. The response back from the company was rather terse and pointed me in the direction of their terms and conditions stating "I suggest fully reading these and then referring to any clauses we have failed on in any further communication from yourself." I have checked the terms and conditions regarding delivery and it states: "10.4. Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances. 10.5. We shall not be liable for any delay in delivering the Goods, however caused." Does this mean I cannot reject the item? Thanks,
  25. We're renovating our home, but we hit some issues with the supplier of the windows (which cost around £20k). The windows turned up on the agreed delivery date (a Friday) without the fixing materials required to install them. As soon as the order arrived, I notified the company and they sent out the fixing materials, which arrived early Tuesday. As a result of the delay, we incurred the following costs: - £3000 - 3 days downtime for window fitters, as they had nothing to do until the Tuesday - £2000 - emergency repair work to re-weather property where the windows were due to be installed (severe weather was due the next day). From what I understand, I am entitled to claim the above in compensation. Here's one of the articles I've researched: http://www.adviceguide.org.uk/wales/consumer_w/consumer_common_problems_with_products_e/consumer_problems_with_delivery_e/delays_in_deliveries.htm The key passage: The extra outlays has meant we now cannot afford to complete the renovation work. I believe I am entitled to compensation. Indeed, we've already received £1500 from the window company because they changed the delivery date with one week to go (we still had to pay the window fitters wage for that period). It gets really complicated, however. The window company contest that the fixing materials were never included. Indeed, on the final quotation it clearly states they weren't included. However, on the actual confirmation of the order (a later document), it states (with emphasis) that they are included. I also rung up to check and was given verbal confirmation that they were included. Their final position is that the order confirmation was a mistake and earlier documents stated they weren't included - they also have no record of the phone call. My position is that I was told both verbally and on the order confirmation we were due delivery of the items and this should have precedence over the earlier correspondence. Just to clarify events: We receive the final quote, stating fixing materials aren't included We receive the order confirmation, stating the fixing materials are included. I am given confirmation on the phone the fixing materials are included when asked. I have two questions: Am I actually entitled to compensation for the late delivery of the items? Do I have a case for compensation? Thanks for your time! It's not a great position to be in. I've self-built a lot of the house and am now unable to complete because of this.
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