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Found 143 results

  1. Watchdog got wonga to agree to pay customers that have had money taken out of there bank without them knowing interest at there rate.http://www.bbc.co.uk/programmes/p00yhpzg
  2. Read more: http://www.thisismoney.co.uk/money/saving/article-2198401/Lloyds-TSB-business-customers-incorrectly-charged-years.html#ixzz25iQ94XW5
  3. Grievances about Lloyds leap 145% from January to June compared to last year Read more: http://www.dailymail.co.uk/news/article-2196652/Customers-complain-Britains-biggest-banks-SEVEN-seconds--Lloyds-worst.html#ixzz25DuEhnXG
  4. http://uk.news.yahoo.com/payout-ulster-bank-customers-092741874.html
  5. After previous disputes on this page regarding samsung r730 (which is working now).i got behind with payments and agreed to have a prepaid meter installed back in april/may no-one has been to empty it for weeks,and then this morning i get a threatening letter saying they are taking me to court over non payment,i contacted bayv over this this morning and they said letters had been sent out to me,which i have not recieved over this,bayv have had enough out of me after ordering a toshiba satellite back in june 2010 that was not repairable after having it long enough to nearly have paid for it,i was given the above said reconditioned one to replace it but had to take out another account for it,which i have since found out should not have happened, well bayv only want your money,money,money and dont give a s**t about there customers at all. And know i wont be recommending bayv to anyone i know. i have since contacted my solicitor regarding this harrassment from bayv and i am with in my rights to complain about bayv,its in my solicitors hands now.
  6. As the FSA publishes new rules on packaged accounts, we ask what is the point? It never rains but it pours. This truism doesn't seem to just apply to the weather this summer, but the problems the banking industry has mired itself in. After the shocking revelations from Barclays, following on from the catastrophic computer problems at RBS and NatWest, bank chiefs - well, those still in their jobs - are now braced for another grilling from the regulators, this time it is about how they sell current accounts. In the spotlight are so-called "premium" bank accounts, where customers pay a monthly fee for their account in return for a ragbag of freebies and perks. These can include travel insurance, breakdown cover, mobile phone insurance, discounts on overdraft fees, as well as less tangible benefits, such as free will-writing services, or access to business-class lounges at airports. But the fees can be substantial. The top of the range will cost £300 a year, with the average "packaged" account setting customers back almost £200 a year. Despite this cost, millions have signed up. Latest estimates suggest every other new account opened is "premium"; in total, more than 10million people now pay for the service, around one in five of all current accounts. Of course, there aren't millions of people marching into bank branches, or phoning call centres, demanding to pay for banking services which they previously had for free - even if they do include European travel insurance. More: http://www.telegraph.co.uk/finance/personalfinance/consumertips/banking/9431788/Packaged-accounts-What-exactly-are-customers-paying-for.html
  7. http://www.dailymail.co.uk/money/bills/article-2174196/Mobile-phone-firms-attack-price-rises-fixed-tariffs.html
  8. Thousands were left out of pocket yesterday after the Royal Bank of Scotland was at the centre of a new computer meltdown. About 100,000 customers of Thinkbanking, whose accounts are held by RBS, did not have their balances updated because of a technical problem. The hitch came a fortnight after the RBS computer breakdown left millions of customers of NatWest, owned by RBS, unable to access their cash. Read more: http://www.dailymail.co.uk/news/article-2170378/Second-RBS-glitch-hits-bank-s-savers-100-000-customers-balances-updated.html#ixzz203dwi900
  9. After hearing the same story from 3 former SSE customers recently.I thought it would be a good idea to start this thread as it looks like this was routine practice. It seems SSE advised customers who were looking to switch from them that they would need to pay £200 since this was their balance owing as their Direct Debit payment amounts were set to low by SSE. As some will know SSE were fined £1.25m for their doorstep selling practices see here; As a result OFGEM ordered SSE to compensate those customers affected. SSE claim that they need a few weeks to act on a complaint of miss selling to determine how much the overpayment if any will be. This presumably means checking their charges agains a customers previous /existing one before they were miss sold the SSE package. What many are asking is how can we be sure they will arrive at the right figures given their history ?
  10. Banks and energy firms including HSBC, Royal Bank of Scotland and Scottish Power are forcing their customers to use expensive premium phone lines to speak to them, while potential new customers are offered free 0800 phone lines, research by Which? has found. The consumer group said that 27 of the 34 banks, energy companies and insurers that it investigated are luring potential new customers with free phone numbers while existing customers have to pay up to £8 for a 20 minute call on an 0845, 0870 or 0871 number. Further, Which? found that 20 of the companies make their customers call premium numbers to make formal complaints about bad service or problems with their bills. Richard Lloyd, executive director at Which?, said: “It is unbelievable that companies would add insult to injury by charging their customers a premium to make a complaint. It's even worse when they offer new customers access to 0800 numbers while leaving loyal customers to pay more.” Which? Is calling for greater transparency and easy-to-understand information about what calls cost. An HSBC spokesman said that it offers “multiple ways” for its customers to contact it, including via email or online, and that it always tries to keep costs of phone calls low for its customers. Link: http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/9344404/Banks-and-energy-firms-force-customers-to-use-premium-phone-lines-Which-says.html
  11. Firm loses thousands as people max out multiple cards Bank employee loaded £10 tray with £20 notes in error Customers walked away with hundreds of pounds of 'free' money after a cash machine started paying out double yesterday. Long queues formed outside the Sainsbury’s ATM in Tottenham Court Road as word of the unexpected windfall spread like wildfire. Some pocketed hundreds after withdrawing the maximum of £300 on multiple cards and getting the same amount again each time for free. The problem arose after an employee accidentally loaded the £10 tray with £20 notes Read more: http://www.dailymail.co.uk/news/article-2163001/Supermarket-swipe-Customers-cash-Sainsburys-ATM-pays-DOUBLE-mistake.html#ixzz1yWABav2q
  12. http://www.businesszone.co.uk/topic/finances/controversial-payday-loan-firm-wonga-targets-small-businesses/40966
  13. The banks’ catalogue of incompetence includes: LOSING six months’ worth of interest because of a simple data entry error; DELAYS of up to three months to send money between accounts; POOR staff knowledge promising top-rate deals, but putting money into accounts paying less; CUSTOMERS left in the dark about what’s happened to their money, with no help from staff. http://www.dailymail.co.uk/money/saving/article-2158339/REVEALED-Thousands-cash-Isa-customers-short-changed-bungling-banks.html
  14. Taxpayer-backed bank Halifax will pay £100 to anyone switching to a current account over the next month, it announced this morning. The offer will return to Halifax branches from 6 June, but is already exclusively available online from today. It revives the same deal it had in place at the beginning of the year, which it said resulted in ‘unprecedented demand’ from customers wanting to switch banks. Read more: http://www.dailymail.co.uk/money/saving/article-2152096/Halifax-revives-100-incentive-switch-current-account.html#ixzz1wPSRov8F
  15. http://www.thisismoney.co.uk/money/bills/article-2147673/Three-Mobile-hikes-prices-3-6-pay-monthly-customers.html
  16. Barclaycard is axing its loyalty points scheme 'Freedom', giving customers two months to redeem their rewards. Barclaycard said that the scheme – which is available to the majority of its 12 million customers – is being scrapped because it wants to focus on 'other product development'. Customers will have until July 26 to spend their points and any unused rewards after this time will be paid back automatically to most customers – as long as they’ve used their card in the last six months and have a balance of £3 or more. Read more: http://www.dailymail.co.uk/money/cardsloans/article-2148253/Barclaycard-scraps-Freedom-loyalty-scheme-giving-customers-months-redeem-points.html#ixzz1vdKNS0Ze
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