Jump to content


BankFodder BankFodder

Search the Community

Showing results for tags 'customers'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Campaign
    • Helpful Organisations
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
  • Work, Social and Community
  • Debt problems - including homes/ mortgages, PayDay Loans
  • Motoring
  • Legal Forums
  • Latest Consumer News


  • A Say in the Life of .....
  • Debt Diaries
  • Shopping & Money Saving Tips
  • chilleddrivingtuition

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start



About Me


Found 143 results

  1. Apple who owns the icloud have such weak security that they are being hacked and users of their cloud are having personal files stolen. Typical 'We don't have malware problems' Apple. Why does anyone pay up to 10 times what other companies charge for goods and services and put up with this amateur couldn't care less, company. The theft comes two years after a host of celebrities, including Hollywood star Jennifer Lawrence, fell victim to a hacker attack on the iCloud - which stores private photos from phones and computers online - which saw images posted online. You would think once bitten twice shy, but not Apple. They are a 'give us the money and push off, we don't care' company obviously.
  2. Android Pay ( same as Apple Pay ) went live for RBOS on 13/9/16. However what they don't tell you is that this is only for Scottish customers. Loyal customers in England, Wales and NI are not eligible. How bad is that to single of a huge amount of customers because of where they live. There is a word for it and thought this bank was above this... They need to clearly state on their website that they only support customers in Scotland. I feel really let down by this bank... time to change..
  3. Major high street stores have been accused of ripping off shoppers by charging up to 10p for paper carrier bags – despite them being exempt from the new laws brought in last month. Outraged shoppers have hit out at Debenhams and House of Fraser claiming they are 'cashing in' by charging for paper bags when other high street shops offer them for free. House of Fraser has said the charge for paper bags had been introduced for 'ethical and moral' reasons, and that all proceeds would be donated to charity. However, shoppers have taken to Twitter to express their anger at the charge. Read more: http://www.dailymail.co.uk/news/article-3316789/Debenhams-House-Fraser-charge-PAPER-BAGS-Tesco-started-giving-away-free.html#ixzz3rO4sQfEX
  4. READ MORE HERE: http://www.independent.ie/business/irish/thousands-of-three-mobile-phone-customers-double-charged-due-to-technical-error-34970802.html
  5. Argos owner Home Retail Group is setting aside at least £30m in compensation after admitting thousands of store card customers were overcharged. The company has launched a detailed review into the issue, which relates to "buy now, pay later" plans for some of the retailer's 1.5 million store card holders who were charged excess fees for late payments. Chief executive John Walden said it affected up to 10% of Argos card customers. They are expected to receive compensation of up to £100 each and Home Retail (Other OTC: HMRLF - news) will write to affected customers in the next few weeks. The group said it had found that "a more extensive customer redress programme" would be required than first thought when the issue was discovered earlier this year, increasing the likely cost by about £30m. https://uk.news.yahoo.com/argos-owner-faces-30m-bill-085323975.html?nhp=1
  6. Apparently there is a voluntary code of practice in place which now limits back billing to 3 years for micro-businesses. http://www.energy-uk.org.uk/publication.html?task=file.download&id=5196 A micro-business is a business with less than nine employees. Apparently many of the suppliers have adopted back billing practices for micro-business customers which are better than the three-year maximum. If anyone has any comments or examples to show, please post them here.
  7. Hiya, we moved into our current rented property in October 2015 and were told that Spark energy are the gas and electric suppliers. Ever since then they have sent us a monthly bill of which we've always paid. This morning we received a bill for 315.64 for electric and gas, 288 of that just electric, upon ringing them up we were told it's because all our previous bills were estimated and we should have been giving monthly meter readings (of which we were NEVER told) and that we have to pay that plus any future bills (set up a dd for a minimum of 150 a month) after telling them no one has ever told us we're supposed to give readings and that they never come to read the meter like a 'normal' energy supplier they've just been worse than useless, not even took my complaint about them not telling us about the estimated readings etc. Long story short do we have a leg to stand on? We're a low income family of 2 adults and 3 children (one being 5, another having suspected adhd) We don't have any disposable income, we've always budgeted to pay these 'estimated' bills and they're ramming this bill down our throat. Thanks in advance, kylie
  8. ScottishPower has been fined £18 million by regulator Ofgem for customer service failings. The energy firm "failed to treat its customers fairly" when handling calls, dealing with complaints and billing, the watchdog said. Dermot Nolan, Ofgem chief executive, said: "Scottish Power let its customers down during the implementation of a new IT system. When things went wrong, it didn't act quickly enough to fix them. "This created frustration and worry for many customers, who also wasted a lot of time trying to contact the supplier by phone." ScottishPower was blasted for "unacceptably long call waiting times", with the company receiving more than one million complaints between June 2013 and December 2015. Ofgem added that thousands of Ombudsman rulings were not implemented within the required 28 days and ScottishPower's failures resulted in more than 300,000 customers receiving late final bills. This meant many customers did not receive money they were owed. However, the regulator also said that, since it opened the investigation, ScottishPower has improved its customer service. Up to £15 million of the fine will be paid out to ScottishPower customers affected by customer service issues and the remainder will go to charity https://uk.finance.yahoo.com/news/scottishpower-hit-18m-fine-failing-063035164.html
  9. Compensation is to be paid to 59,000 customers of Buy as You View, which rents out furniture, TVs and other electronic goods on hire purchase. The City watchdog, the Financial Conduct Authority (FCA), raised concerns about the clarity of fees and the treatment of customers in arrears. It also questioned the way customers were given payment meters to restrict access to TVs. Dunraven Finance will pay £939,000 in compensation. The company, which uses the trading name Buy as You View, will pay an average of nearly £16 per customer, by adjusting bills or in cash payments. It will contact customers directly. http://www.bbc.co.uk/news/business-35871214
  10. To quickly outline my problem; I gave Vodafone 30 days notice to end my contract with them on 1st June 2015 (been with them for donkeys years (bills always paid,never missed one!) .Felt like a change so EE looked like a better bet for mobile internet .A week or so later Vodafone offered me an S6 phone at a very good rate to keep me so I took it ,the customer (dis)services operative arranged the phone delivery for the following Saturday morning,great!. Saturday morning came and went-no phone. Called VF (Vodafone) to query why my new shiny phone hadn't arrived and was told "Oh sorry,it hasn't actually been ordered", I straight away cancelled the order on the phone with this person (as I was entitled to with the 14 days cancellation agreement) and also informed them that I wished my contract to be cancelled as per the 30 days notice I had previously given,this was agreed and that was that. THIS WAS ONLY THE BEGINNING!!!!!!. After the 30 days notice was up,happy with my new EE phone, i noticed my old VF sim card was still working ,phone VF customer (dis)services and "Sorry sir,i'll sort that out straight away for you") .And so started 3 months of chasing Vodafone to actually cut off my phone and end my contract. In that time I must have phoned them 20 times ,spoke to Egypt ,India, South Africa, Scotland, England etc, every call taking a minimum of 30 minutes or so whilst I had to explain myself. I've spoken to just about every department they have, heard the promises of "I'll make sure this gets done for you" EVERY and I mean every time.... .and of course nothing ever happens, AND they just don't bother to get back to you. I received a letter from them about a week ago saying my phone services had been suspended???? REALLY!! and I should pay for the 2 months outstanding (the 2 months AFTER I ended the contract). I again contacted them, and the really pathetic thing is, when I now phone them, I ask the person I'm speaking to, to look at the notes on my account BEFORE we speak. They all, without fail, come back after looking and can immediately see that its Vodafones mistake that the account is still showing as active with payments outstanding. I always then get the apology and the "I'll make sure this get sorted sir". I fired off an email to the Chief Executive last Friday, i got a reply, obviously from an admin person, asking for my details the next day, sent them and waited with baited breath... ....still waiting!. Phoned again today, got passed to 3 people, the final of which told me "I'll go and get the account sorted and make sure customer (dis)services put a zero balance on your account a nd I will get back to you within the next hour or so"..... .obviously I didn't get a call back, didn't really expect one really and am exasperated with their disgusting treatment of loyal customers by their poorly trained staff. Final straw this evening is an email from Ardent credit services saying I need to contact them urgently ref my outstanding bill with Vodafone. I have and always have had a good credit history, no CCJ'S etc etc and this is precisely the thing which may ruin that through no fault of my own. VODAFONE - YOU SHOULD HANG YOUR HEAD IN SHAME!!!!!!!
  11. Hi all I run my own Property Maintenance business and recently took on a job to completely refurb a bathroom whilst the occupant was away. The customer gave me an idea of the goods they wanted and chose tiles ect. They left the money with me for the labour and the supplies before they went. I then went out and sourced and purchased all the supplies. On the return of the customer I presented a final figure to them and listed every supply individually. I also gave them £365 back which was left over from the supplies money. I have given them a printed receipt from my business with the labour cost and all the supplies listed with the cost. The customer is now saying he wants all the receipts from the suppliers (as I think he belives I have ripped him off on some prices) however these are my receipts for purchases made through my business. Can anyone advise on the situation please. Thanks
  12. My relation has recently had there Motability vehicle tyres replaced at Kwik Fit. Kwik Fit is the company Motability use for tyre work. All Motability vehicles tryes that are replaced, particular front tyres, are to include necessary tracking / alignment checks and adjustment. this is a mandatory operation and does not need prior Motability approval ! My concern is that some of the Kwik Fit locations are fobbing off Motability customers and Kwik Fit are also not inviting Motability customers to leave a review using TrustPilot, which is also against TrustPilot guidlines! Here are the details of my relations complaint left on TrustPilot ..... Motability Customer - Anlaby Hull Depot I have recently attended at the above location as a Motability customer to have my front tyres replaced and tracking adjusted. I attempted to use the online booking system for Motability customers, unfortunately this was not working, so I telephoned the relevant number to make a booking. I attended the booking in good time. On arrival I was greeted by Chris, he took my details and double checked my car, I explained to him that the tracking needs to be checked, I also showed him the safety sheet from Ford who had recommended this be done, he confirmed he would put this through the system for authorisation and see what Motability say. My vehicle was completed within the hour, however the tracking was not completed, the Branch manager used the excuse that Motability had not authorised the work ! I was obviously concerned at this and I made contact with Motabilty personally to discuss this. Motabilty took the trouble to call the depot. The kwik fit manager told them the tracking didn't need doing! Motabilty advised him of the agreement they have. I immediately went back into the depot and spoke to the manager and his assistant. Who had blatantly lied to me as to avoid doing the work. However by this time they had changed what they had told me and also told me they hadn't put through the tracking request as it didn't need doing. This is despite the depot seeing a safety sheet from Ford confirming the work needed doing, also any tracking work with new tyres involving Motability vehicles are now included. A lot of heated words where exchanged. I was also extremely disappointed at the way in which the manager spoke to me and was virtually fronting up to me! Once I was out of the depot and had simmered for a while I reported the matter to the Area Manager who took details and responded to me within a week and apologised. I will not be attending back at this location and would strongly advise any Motability customers to exercise caution and ensure this depot and other kwik fit locations are carrying out work to Motability guidelines! ..... I hope this is of help.
  13. By Graham Cluley on Jan 13, 2016 | It’s 2016, and it would be nice to think that after several years of doing business online, companies have got a better handle on how to protect their websites from attacks. I’m afraid I have depressing news for you. Many sites are continuing to make big mistakes. Well-known threats like cross-site scripting (XSS) attacks continue to challenge many websites, including household names. Take eBay, for instance. As Motherboard reports, a security researcher going by the name of MLT discovered a critical XSS flaw on eBay’s website in early December, which could allow malicious hackers to create fraudulent login pages and steal passwords. As far as the user is concerned, they have clicked on a link to the main ebay.com site and are being asked by eBay to enter their password. Even sceptical users who check the browser bar will probably be reassured that the password request is legitimate because they see ebay.com as the domain they are visiting. MLT has even produced a YouTube video demonstrating the XSS attack against eBay for non-believers, showing how simple it would be to trick users into handing over their passwords to hackers.
  14. By Graham Cluley on Jan 13, 2016 | 1 Comment It’s 2016, and it would be nice to think that after several years of doing business online, companies have got a better handle on how to protect their websites from attacks. I’m afraid I have depressing news for you. Many sites are continuing to make big mistakes. Well-known threats like cross-site scripting (XSS) attacks continue to challenge many websites, including household names. Take eBay, for instance. As Motherboard reports, a security researcher going by the name of MLT discovered a critical XSS flaw on eBay’s website in early December, which could allow malicious hackers to create fraudulent login pages and steal passwords. As far as the user is concerned, they have clicked on a link to the main ebay.com site and are being asked by eBay to enter their password. Even sceptical users who check the browser bar will probably be reassured that the password request is legitimate because they see ebay.com as the domain they are visiting. MLT has even produced a YouTube video demonstrating the XSS attack against eBay for non-believers, showing how simple it would be to trick users into handing over their passwords to hackers. Full article
  15. Millions of current account customers are being advised to consider their options, following an increase in fees, and changes in interest rates. From Monday, monthly charges on the Santander 123 account - held by 3.6 million people - will more than double. At the same time HSBC is cutting interest payments to customers on its range of cash Individual Savings Accounts (Isas). Barclays also announced more cash rewards for those who switch. The change in Santander fees - announced in September - will see customers paying £60 a year, instead of the previous fee of £24. The charge for its 123 credit card rises from £24 a year to £36. 'Do the maths' Last year the Santander account proved very popular, with more than 27,000 people switching to it in a single month. But experts said that - even after the changes -it still offered relatively generous interest payments of up to 3% a year, and cashback of up to 3% on some household bills. "Don't jump ship until you've done the maths," said Hannah Maundrell, editor in chief of advice site Money.co.uk. "To put it simply, you need to look at how much you're earning in interest and cashback. If it's less than the new £60 a year fee you need to take it as a wake-up call to seriously consider your options." MOre ...
  16. Following the hack of their website, Talktalk are offering a free upgrade for all their customers. The type of upgrade offered would depend on the kind of package customers already had. For example, customers with TV packages might be offered a sports channel that they did not already have. Customers will be able to choose their free upgrades between 1st December and 31st December In addition, a new bundle of online and telephone security features to improve your protection from s cammers, malware and cold callers will be offered free of charge. http://www.talktalk.co.uk/customerupgrade/?refresh=true
  17. In the early months of 2010, Golden Eye (International) Ltd, a company connected with the Ben Dover porn brand, decided to chance their hand at obtaining settlements from alleged file-sharers in the UK. Although they successfully obtained the identities of alleged file-sharers through the court using the Tilly Bailey & Irvine (TBI) law firm, things quickly went wrong for GoldenEye. TBI pulled out due to bad publicity and the company was eventually fined late 2011 by the Solicitors Regulatory Authority for their mishandling of the cases. In September 2011, Golden Eye were back again, trying to extract money from Internet users via the previously untested route of the small claims court. But in December 2011 it all fell apart following proper scrutiny in the High Court. And now, in March 2012, unbelievably Golden Eye are back again with a third attempt. http://torrentfreak.com/pay-up-or-else-bittorrent-scheme-resurrected-in-uk-high-court-120309/ Posted this here for info, hopefully it wont take people by suprise like acs law. I download nothing, but always expect a letter lol
  18. Another one falls... CashEuroNet Who operates Quickquid and Pounds2Pocket is to offer redress... Remember folks... Read closely... Loans AFTER 1st April 2014 affected... HERE
  19. Barclaycard will offer its customers free, regular access to their Experian credit score from Friday, This is Money can reveal. The credit card giant, which has 10.5million customers, will offer the service online and then roll it out to its mobile app from January. The credit card provider says the Experian tie-in aims to help customers 'understand their financial footprint and get on top of their finances.' Read more: http://www.thisismoney.co.uk/money/cardsloans/article-3323849/Barclaycard-gives-10-5m-customers-free-access-credit-scores-data-shows-six-ten-never-checked-it.html#ixzz3rwHBmhfT
  20. Wow....One for the record books! HERE Source - Credit Today I'm mightily surprised about this! Time to get claiming folks!
  21. More than one million customers with RBS and NatWest will soon be forced to pay up to £2 extra a month for their packaged current accounts. From January 17, customers with the bank’s Black account must pay £26 a month for their deals. Those with the bank’s Platinum account will have to fork out £1 more, totalling £16 a month. RBS Black account offers worldwide travel insurance and access to airport lounges. The Platinum account includes travel and phone insurance and UK breakdown cover. Read more: http://www.thisismoney.co.uk/money/saving/article-3322929/One-million-customers-RBS-Natwest-face-price-rises-packaged-current-accounts.html#ixzz3rwIxQmWD
  22. http://www.stokesentinel.co.uk/Aldi-customers-told-register-vehicles-store-face/story-27985958-detail/story.html I don't see how this really helps with the congested car park as anybody is still allowed to park there without using Aldi...
  23. Experian, one of the largest credit agency data brokers in the world, has been hacked. Some 15 million people who used the company’s services, among them customers of cellular company T-Mobile who had applied for Experian credit checks, may have had their private information exposed, the company confirmed on Thursday. Information from the hack includes names, addresses, and social security, driver’s license and passport numbers. The license and passport numbers were in an encrypted field, but Experian said that encryption may also have been compromised. More ... This appears to be US but could it also affect the UK and is the UK servers of Experian any more secure than the US. Clearly, the most important victims here are the T-Mobile users who have had their personal details exposed through no fault of their own, and are potentially running the risk of identity theft.
  24. More than 40,000 British borrowers are in line to get thousands of pounds in compensation after the High Court ruled against former bank Northern Rock in a test case over the wording in past loan documents. The court judgment said about £258m could be paid out in compensation by taxpayers, as the government now owns the part of the bank that made the loans. The amount is more than Northern Rock’s highest estimates. The payments will go to 41,000 former Northern Rock customers - at an average of £6,300 each - and are likely to prompt other banks and the regulator to double-check whether any past loans were incorrectly worded. The High Court ruling released on Wednesday was against Northern Rock Asset Management (NRAM), the "bad bank" of Northern Rock that was nationalised in 2008. NRAM effectively brought the legal claim against itself to test whether documents issued to customers under previous "Together" mortgages were incorrect and if it owed compensation. NRAM is considering whether to appeal the ruling. Subject to that appeal, it is expected to offer compensation to the affected customers without them needing to apply through the courts. http://www.telegraph.co.uk/finance/newsbysector/banksandfinance/11285163/Former-Northern-Rock-customers-set-for-258m-payback-after-court-ruling.html Full ruling here: http://www.judiciary.gov.uk/judgments/nram-plc-v-mcadam-hartley/
  25. The following customers have posted about their Npower problems on the My Npower Nightmare Facebook Group -https://www.facebook.com/groups/517771428350844 - but apparently aren't sure how to proceed. [ATTACH=CONFIG]58708[/ATTACH] https://www.facebook.com/david.hillstaylor?fref=ufi https://www.facebook.com/kreedman1?fref=ufi https://www.facebook.com/nicky.vaughan?fref=ufi https://www.facebook.com/michelle.piper?fref=ufi Unfortunately the administrator of My Npower Nightmare has blocked us because we criticised his approach and said that he was acting like some kind of shill for Npower after he recommended paying money for legal help and then recommended a claims company. If there is anyone who has not been blocked from the My Npower Nightmare Facebook group, maybe they might post a message telling them that they can get help about the way forward on this forum - for free. If people have time, they can even consider sending messages directly to those Npower customers.
  • Create New...