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  1. I have booked a cabin which company website states bath is included. Since October last year it has been confirmed that these cabins will not have baths. I have raised this with the company twice but no change to website despite promise it would change 3 weeks ago. Any idea of next steps/compensation for not receiving what they are still advertising today. Thanks
  2. Having booked a 17 day Sydney 2 day hotel room only stay and 15 day NCL cruise of Austria and New Zealand for Nov 2017. As the tv presenters had stated if you want to add any extra days on please just call back after booking as we are travel agents also so will make sure you get the best price? We contacted Cruise 1st customer service to request a quotation to stay an extra three days earlier in our hotel and change our flights out date. The email reply I have received offered to change our flights for £100 each and the extra three days in the same holiday hotel would be for a room only deal £845 each making a total cost £945 each to extend our booked holiday by three days. I found this quote unbelievable and therefore went online putting the three extra dates in for the same Sydney hotel for the double room only quotation. It came back £625 for the room and not each. so a different of over £1000 from the Cruise 1st one. I contacted Cruise 1st C/S and was told in an email reply that is the price we were given by our suppliers Travel Cube and if you can get it cheaper then I suggest you just pay for us to alter your flights and book your own accommodation yourself as that is the best price we can get. I replied I would be reporting this to the Salford Trading Standards and their suppliers Travel Cube as I and many others I have told think there is no way this can be treated as a fair profit and has to be a customer rip off price as it is done to a large tv audience and many may thing that is the best price and pay it? I feel strongly about this so I have reported this to both Salford Trading Standards and Travel Cube who are both investigating I have been told and will be in touch in due course. i have been told since a £100 per return flight each alteration charge is too high as well and more than Emirates would charge Cruise 1st to do it, also Cruise 1st have told me there is no refund to cancel my transfer cost from the airport to the hotel if arriving three days earlier on a coach!!! After my last email threatening to contact trading standards and Travel Cube there has not been a reply from Cruise 1st. So I have joined this forum to make sure other UK wage earners and retired people wanting a cruise don't get ripped off if wanting extras added. Thank you all Soundguy
  3. I bought a Ford Focus from Arnold Clark. On the website it said it had cruise control and speed limiter fitted. When I took it a quick test drive I said to the salesman "it does have cruise control doesn't it?" And he said yes. When I drove the car home I couldn't find the cruise control so checked the manual and phoned the salesman to tell him. I had to take the car back the next day for him to check and he confirmed it didn't. I asked for it to be fitted with a new steering wheel with the cruise control buttons. Salesman called a non Arnold Clark ford dealer to check but ford can not do this without voiding the warranty. I called a ford dealer myself and was told the same. Can anyone give me advice on what options I have? Cruise control was one of the main reasons I chose this one. I've to go back tomorrow to speak to the manager as he was off work when I went back before. The car is 1 year old. Any advice would be appreciated.
  4. Hello guys, I was due to travel on a cruise this Saturday with Costa, the ship name "Costa Celebration." Unfortunately, at the last minute on Wednesday (only 3 days prior to departure) they call me up saying they have cancelled the sailing. I now find out that the reason for cancellation is that the owners have sold the ship. They are offering me a full refund + £40 per adult as compensation. This was a much anticipated holiday for us. As this was not a technical issue but I am guessing Costa making a handsome profit, they have ruined my holiday. Do I have any legal case here to claim under, "loss of enjoyment" or any other legal points? Any help would be greatly appreciated. Thanks in advance. Shads
  5. Hi, On Sunday 7th Oct I decided to spend the day looking for cars. There was a car I really liked at a reputable garage in Bristol, so I drove to the garage to go and have a look at the car. Upon arrival I was informed that the car I had originally come to view was actually in the garage being serviced and prepped for sale.. In the meantime another car caught my eye. I asked about the car and showed my interest.. The salesman took me back into the office to find out more information about the vehicle that had caught my eye on the forecourt. This car had finance fall through and therefore no information was available on the website. However, the salesman offered to show me around the car and look first hand.. I really liked, so much I wanted to test drive it, which I did.Whilst on the test drive I asked the salesman "is the car fitted with cruise control?" his reply was "yes, but it doesn't work at slow speeds. You're not allowed to exceed 50 mph on trade plates". I took this as a verbal confirmation. When I returned to the garage from the test drive I was greeted by their finance manager who offered me a 5 year finance deal on the car, which was too expensive and didn't allow me to have any money from my old car. I wanted to sell my car privately as I was convinced I could get more money from a private sale (he offered me £3400 I was looking for a minimum of £5000) as I have £2,500 I needed to pay off before I was to get a new car. I could put the other of the £2,500 I was expecting from the sale of my car as a deposit on the finance. Anyway, he did some calculations and he was able to meet my monthly repayment budget and offer me back £2,500 on my part exchange which was excellent. I signed the deposit and arranged to pick up my car the next day. I went to pick up my car on the Monday after work and I could barely hold my excitement in. The salesman allowed to have a once over of the car before signing all of the finance documents. Again, I asked about how to activate/set the cruise control and the salesman said "It will be on the lever here, do you want me to go and get the car handbook?" I said "No", not wanting to waste any more time.. Presuming at that point that the car would surely have cruise control. Anyway, I drove the car away with a big smile on my face. I drove to my mum's to show her the car. She lives on the other side of town so it requires a motorway trip. "Brilliant", I thought, as I was driving down the motorway I was struggling to work out how to use the cruise control so I asked my partner in the passenger seat to look in the car handbook. I was horrified when there was an extra lever illustrated in the handbook that wasn't featured on my car. The next day I rang up to chase the cheque I was waiting to collect for the £2,500 cashback the salesman offered me for my part exchange. I also mentioned that I'm really happy with the car but that I had one problem, the cruise control. Because of the nature of my business, this is almost a bare essential on any new car I would purchase. The salesman said, "Oh, I'm not sure what we can do about that, come in tonight to pick your cheque up and we'll talk about it". Cautious that big garages have vast backing of legal teams I rang my local citizens advise Bureau to explain my situation as above who said I have two options... To go to the garage and ask for a remedy to my problem (I.E - ask them to fit cruise control or refund me the value to fit cruise control). Alternatively I can request either money back or an exchange for a vehicle of the same value.. Loaded with this information, I returned to the garage knowing I'm fully within my rights to get either or.. I discussed it with the salesman who agreed that I mistakenly told me the car had cruise control, I explained whether it's a mistake or not, I need a vehicle with cruise control. He agreed and spoke to someone higher up. After conferring for about 10 minutes, the person higher up came over and said they will check and see what they can do and will let me know by telephone the next day. I apologise for blabbing, but I thought it would be best that everyone was familiar with the situation. My question is where do I stand if the following happens: - they offer to cancel my finance agreement (what are my rights to getting my original car back) - they offer to fit cruise control at their cost (is it legally required to be done by a dealer or approved garage) What else can I expect from the garage when they come back to me?
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