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  1. Hey Guys in a ongoing battle Going back few months now with harlands over the head of cancelled membership of a gym! Last July 6th months pregnant I verbally informed a member of the gym to freeze my account until after the baby was born. My gym membership is a 30 day rolling contract btw. Wasn’t until Feb of this year that I realised that the money was still Coming out of account I rang the gym who told me to put it In an email which I did and sent it off In March still had no response from The gym I went to the bank who claimed back the money under the indemnity scheme. Then the letters started from Harlands, immediately I rang them and explained the situation and forwarded them the email I sent to the gym in February. They were to look into It and get back to me. I got a letter to say that as harlands hasn’t heard from me the amount owed had now risen and was being referred to a debt collection agency. messages started coming to contact this number I rang harlands again and explained again and they told me it was now passed to Crs who I just rang this morning and they were just shouting at me that I should have contacted them as it states in the terms and conditions and I breached these conditions I am liable for all the money and they are starting court proceedings for the 180 I claimed back and 25 for administration fee and I don’t even know what else he as shouting. I thought no this isn’t on this is the gyms fault I just rang them this morning, turns out I spelt the girls name incorrectly that I emailed, but she also said that I should have left a letter to say I wanted to freeZe my account, this wasn’t told to me at the time however they were happy to verbally take my notice. But now start stating I should have done this and that when that day they were fine accepting that I wanted to freeze it was a 30 day Rolling contract , I wasn’t tied into any contract What should I do It’s such a mess and the messages and phone calls are unbearable
  2. Hi, I received a text from CRC this morning stating they had sent me a letter a week earlier and to call them about it. From looking on the internet i released its Xercise 4 less related. i contacted Harlands who told me my direct debit was cancelled in late July (by my bank) so from then up to now i've not been paying any subs to the gym. I received an email from Harlands on 22nd July, saying: "Harlands administer the collection of all payments due under your agreement with Xercise 4 Less. Your bank have advised us that your July instalment has been returned unpaid "refer to payer" as there were insufficient funds in the account to pay the amount due. We will therefore debit your account on 2 AUG 16 for the total amount of £34.99. Please note that the submission for this will be made two working days prior to 2 AUG 16 and if this date is not convenient" i thought fair enough the money will come out on 2nd aug, but it didn't as the bank cancelled the DD, however i didn't realise this and Harlands / CRC apparently started sending letters out to me but to an address i've never heard of!! i.e. they had the wrong address on their systems. I called CRC today and the guy said if you pay within the next 30 days we will reduce your fees to £112.49. now i do owe Xercise 4 less subs to cover July to September but im not happy they are wanting so much. i find it grossly unfair when they had my address down wrong. they could have emailed me again, texted me, froze my account so i couldn't access into the gym to make me aware of this issue. The CRC guy said i will need to call back on 22nd nov to either pay the £112..49 or sort out other arrangements. He said it was my responsibility to pay and the letters sent out (to the wrong address!) were only courtesy. He also said i should have checked the payment went through on the 2nd, i told him i thought it would have gone through DD without an issue. i feel frustrated, will call my bank tonight to ask why the DD was cancelled. any advise on how to tackle CRC ?
  3. Hello. Please help me regarding the debt I got from CRS for canceling DD. I apologize in advance for my English because it is not good I registered for the xercise4less gym in January 2017 and during the visit I was interested in not having a contract and being able to resign at any moment because I come from Poland and at that time I worked in Great Britain. I was told that there will be no problem and I have to pay 19.90 per month where there was 9.90 on the chop, but I agreed because it suited me. In October 2017 I returned to Poland and canceled direct debit in my bank without informing them because I was convinced that I did not have to. I have now received a letter from CRS about debt for over 200 pounds. Can I somehow resolve this matter to avoid this penalty? Here is the e-mail I received 19 March 2018 CRS REF No: LIVERPOOL CRS HELPLINE: 01444 449 165 ACCOUNT BALANCE: £ 201.47 IMPORTANT - PLEASE CALL US TODAY ON 01444 449165 Re: CRS Ref No: Xercise 4 Less Ref. No: We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears to Xercise 4 Less. We must therefore give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group Ltd, one of the UK's leading providers of debt recovery solutions. WE WOULD STILL LIKE TO RESOLVE THIS MATTER We're still happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for both parties. All that is required is for you to call us on 01444 449 165 by no later than 29th March 18 so we can discuss your account further. Yours sincerely For Credit Resolution Services Nuria Manson Collections Department Thank you for every help.
  4. Hello, hope somebody can help me out, please. Took a Gym membership out due to moving away and commute to and from the gym would have been a nightmare I spoke with the Gym who informed me to cancel through Harlands of which I did and they accepted as proof of cancellation. they would not cancel my Gym membership stating I had arrears of £89.98, this included £39.98 for monthly instalments and £50.00 for the admin fees. of which I did offer to meet halfway to resolve the matter with a payment of £45 as I was not prepared to pay the fictitious admin fee. Moved address and did not hear from Harlands for a good while. CRS have started to email trying to chase me for payments. Did a little homework of which I now know Harlands and CRS to be the same. Sent The Gym, Harlands and CRS an email stating. Re: CRS Ref No: ****** MP Fit Gym - Brighouse Ref. No: *** I cancelled my direct debit in September 2017 due to moving home, having informed MP FIT Gym and HARLANDS via email.! I provided proof of my new address to HARLANDS in the form of a bank statement and an itemised bill of which was received on the 08th December 2017, HARLANDS have copies of both and accepted as proof for cancellation.! Apparently, I! had arrears of £89.98, this included £39.98 for monthly instalments (October 2017 and November 2017) and £50.00 for the admin fees. of which I did offer to meet halfway to resolve the matter with a payment of £45. The offer has now passed and no longer stands. I will not pay you or HARLANDS Services Ltd any ‘administration fees’ as these are penalty charges and are unlawful and unenforceable.! Adding charges, even as implied in the misleading membership terms and conditions, is unfair and amounts to penalty charges. Provision for cancelling the membership due to moving away from the facility is completely within the stated terms and conditions, as discussed in email correspondence.! However, these terms and conditions are both misleading and unclear, as they do not state who the agreement is with. This is unfair.! The average consumer who wishes to cancel is likely to give notice to their gym, as I did in September 2017, providing proof of my address.! I wish you to withdraw all attempts to demand money from me via HARLANDS Services Ltd or their subsidiary companies forthwith and agree that I cancelled the agreement in September 2017. I also wish you to agree that there is no outstanding debt, balance, arrears, account (which you refer to but I do not believe exists), owned by me.! If you disagree with the above, my intention will be to seek a court judgment.! I will ask that the following be considered: 1. A declaration that all of your demands, including those of HARLANDS Services Ltd, are contractually enforceable.! 2. Nominal compensation at an amount decided by the court for MP FIT Gym and HARLANDS Services Ltd continual harassment.! The route I shall take to resolve this will involve the county court, using the small claims court procedure.! Sincerely, __________________________________________________ _____________________ to which CRS replied with Re: CRS Ref No: ****** / MP Fit Gym - Brighouse Ref No: *** Further to your email, we initially wish to apologise that the agreed cancellation of your membership was not taken into consideration in our previous correspondence. The evidence is sufficient to support termination of your membership from the date the evidence was received (8th December 2017). There is no record of any attempt to cancel in September 2017 and the terms are clear that cancellation will be form the date evidence is received. As such your balance has been reduced in relation to sums which had not become due on the date your evidence was received. This means we can accept £156.48, consisting of arrears already due on the date your evidence was received, in order to settle this matter. Your comments regarding the terms being misleading and or unclear are noted but not accepted, and we can see no basis for these claims other than that the terms are not convenient to you personally in this circumstance. As your payments were not honoured and you failed to rectify your breach of Agreement charges were applied to your account and your file was referred to ourselves for collection at which point you became responsible for our collection fees. These charges have been added to cover actual and necessary costs incurred because of your breach of contract, and are stipulated within the terms of that contract. It is our position that our charges are lawful and in line with all relevant guidance. We may, in some circumstances, be able to negotiate a reduction on these charges, but will not accept any offer of payment that gives no consideration to the costs these charges cover. For the above reasons, we shall be pleased to negotiate on this sum, taking into consideration your concerns, but cannot agree to write off this balance. If you believe now, or at any time in the future, that our course of conduct constitutes harassment, we recommend that you take any action you deem necessary. We are, however, aware of Section 40, subsection 1 of the Administration of Justice Act 1970, and Section 1, subsection 1 of the Protection from Harassment Act 1997. We are confident that we are not guilty of any offence because one or more of the exemptions within subsection 3 of both the quoted sections of these acts of legislation apply to this circumstance. It is our position that this balance is due, and our correspondence has been appropriate to the matter in tone, content and frequency and as such is reasonable. Please contact CRS directly on 01444 449165 to discuss your account within the next 7 days. A suitable resolution can be organised. Our lines are open 08:30am - 6:00pm, Monday to Friday. Yours sincerely, David Castle Collections Department Credit Resolution Services and CRS are trading styles of Harlands Services Ltd. Registered Office: : 2nd Floor, Rockwood House, 9 - 17 Perrymount Road, Haywards Heath RH16 3TW. Company Registration No. 2982925. VAT Registration No. 799 7113 70. IMPORTANT This e-mail is intended solely for the addressee, is strictly confidential and may also be legally privileged. If you are not the addressee please do not read, print, re-transmit, store or act in reliance on it or any attachments. Instead, please e-mail it back to the sender and then immediately permanently delete it. Although efforts will have been made to ensure that this e-mail and any attachment(s) are free from software viruses you should yourself ensure that they are in fact virus-free. Please note that Harlands Services Ltd does not accept any responsibility for any loss caused by software viruses. __________________________________________________ _____________________ Soo asking should I continue to argue with Harlands/CRS or ignore all correspondence with them, has anybody had any joy with Harlands/CRS and has any been to civil court with them. Cheers
  5. Hi, I need some help asap. I joined TruGym in 2nd October 2017. Then my account was immediately defaulted because my bank account doesn't take DD. Because i didn't have another payment method i let it there. I wasn't able to access the gym at that time also. After 3 months in late december i received an email form CRS that i owe a debt of £167 passed by trugym Platinum. I tried to contact TruGym at first but they didnt reply in any emails. Then one month later i received another email from the CRS with a Letter attached saying that i owe £203 and that they will take legal action if i dont pay them. Also they are willing to "reach an amicable resolution to this". What should i do?
  6. Good Afternoon everyone, Like many before me, it appears I have run into a few issues dealing with Harlands and CRS. It all started when I tried to cancel my membership with Xercise4Less. Having naively believed they had accepted my cancellation when I filled out a form in my gym, I got a nasty surprise some months later when I found they continued to take £14.99 a month out of my account. I then found a way to cancel online and cancelled my direct debit too to ensure they couldn't take any more money from me. Six months later, and I start getting emails from Harlands and CRS demanding £186 and, while I have no intention of paying and am well aware of their limited powers. I'm unsure what to do next. I have moved house since i took out the gym membership so I'm yet to receive mail or a phone call directly to my house but I'm quite keen to nip the emails in the bud before it gets out of control. I'd be eternally grateful for any help or advice that could be offered on this forum. Kind Regards, Joshua
  7. Hi, I am looking for some further advise after following these post around the Harlands, CRS and trying to do it myself using your advice. I think I have come to a point now where I’m fed up of playing email ping pong and need some further help. I cancelled my DD a month too early for Harlands. They said they have written to me but assume they have my old address. I then received an email from CRS. Will post below the emails to make it easier to read. Re: CRS Ref No: Xercise 4 Less Ref. No: We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears to Xercise 4 Less. We must therefore give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group Ltd, one of the UK's leading providers of debt recovery solutions. WE WOULD STILL LIKE TO RESOLVE THIS MATTER We're still happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for both parties. All that is required is for you to call us on 01444 449 165 by no later than 29th October 17 so we can discuss your account further. I replied using the email template from here. Dear Sir or madam, I refer to my membership at Xercise 4 Less gym, and to your demands for payment. I joined the gym June 2016 in Bristol and entered into a direct debit immediately and started paying DD of 14.99 every month. I cancelled my DD mandate June2017 because I had never used the gym facilities in the entire year. This is adequate notice of my desire to cancel the gym agreement as per the High Court ruling in The OFT v Ashbourne Mgt Svs Ltd in 2011. I will not pay you any admin or Cancellation Fees as these are penalties that are unlawful and unenforceable. I now realise I should have given a month's notice and, to remedy this, I offer to pay you a final month's fee of £14.99 for July 2017. If you confirm in writing that you'll accept this amount in settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn. Yours faithfully, They immediately sent back.. We wish to advise that cancelling your Direct Debit was not adequate notice of your intention to cancel. The terms of your agreement specifically state that you must give notice in writing and complete minimum number of Direct Debit payments you committed to. We believe you are mistaken with regards to Mr. Justice Kitchin's ruling in the case of the Office of Fair Trading versus Ashbourne Management Services Ltd. as such a statement does not appear anywhere in the judgement, a copy of which can be found at [. If you can identify any passage in this ruling that supports your claim that cancelling your Direct Debit was sufficient, please tell us the paragraph number and we shall give consideration to your offer. We should warn you than in the six and a half years since that case, no one has yet been able to show us where this statement has been made. In the absence of this, we are unable to accept your offer of £9.99 as sufficient to settle this debt because more than one month has passed without payment and without completing the correct cancellation procedure. As you did not complete the correct cancellation procedure, the club were bound by the contract to hold your membership open for you. A service has been provided during this time, at cost to the club, whether you attended or not. As your payments were not honoured and you failed to rectify your breach of Agreement charges were applied to your account and your file was referred to ourselves for collection at which point you became responsible for our collection fees. To be clear, the addition of these charges in such circumstances is stipulated in the terms of your agreement. It is our position that our charges are lawful and in line with all relevant guidance and thus are not unlawful. These charges have been added to cover actual and necessary costs incurred because of your breach of contract and thus are not penalties. We may be able to negotiate a reduction on these charges, but will not accept any offer of payment that gives no consideration to the costs these charges cover. For the above reasons it must remain our position that the balance of £222.47 is correct and due. Payment can be made by Credit/Debit card by calling us on 01444 449165. A payment plan can also be set up if you are unable to settle in full, although we do charge a little extra for this. Please ensure a payment or response is received within the next 7 days, so we can avoid further action being taken. To which I replied using one of your templates I refer to your email of 24th October 2017. There is plenty of case law which confirms that your admin fees are, in fact, penalty charges which are unlawful. The fact that they are included in gym's T&C's does not alter that fact. If you decide to take action to enforce such penalties, I will produce the necessary evidence to the court. If you believe that the case of The OFT v Ashbourne Mgt Services Ltd did not set precedents applicable to all gym (or other similar) cases, that is your prerogative. However, I will rely on this judgement if court action is taken. I will make you one final offer to pay the month's notice fee of £14.99, as per my initial email (not the 9.99 which you quoted in the email) This is my final offer, valid for just 14 days. Accept it in writing and I will pay. Otherwise I will pay you nothing. Further demands from you will be reported to Trading Standards. They came back to me today with, Further to our previous correspondence, please quote the case law you refer to, as these charges have been enforced in court numerous times and NEVER been deemed unfair or as penalties by any judge we have presented them to. We do not dispute that the Ashbourne case set precedents relevant to our business, what we dispute is your claim that cancelling a Direct Debit was sufficient to cancel the membership was such a precedent. We have even presented you with the judgement you refer to so you can see this for yourself, and you have entirely failed to justify your claims. As such you may rely on that judgement as much as you wish but neither we or our client are guilty of any of the issues discussed in that case and it does not support your position. We have been operating in this manner for almost fourteen years and added our fees to over six hundred thousand debts and are confident that if we were guilty of any wrong doing we would be notified by one or more of the numerous bodies set up to protect consumer rights during this time. The OFT, Trading Standards, the FCA and the Financial Ombudsman Service have sought to take action against us a grand total of zero times since CRS's inception in 2003. It is simply not plausible that we would still be trading if these fees were not lawful. They have been enforced in court, proving that they are enforceable. You can state you know them not to be, as can the adminsitrators of the Consumer Action Group forums and many other such websites; we know otherwise and apparently so does every district judge we have come across, the OFT, Trading Standards, the FCA and the Financial Ombudsman Service. Your position is based on bad advice received for unqualified third paries with little or no understadning of the situation. We urge you to consider the actual evidence that has been presented to you as your dispute lacks any credibility. Your offer of £14.99 is not reasonable and is not accepted. We have noted your comments and we have nothing further to add, you continue to have an account balance of £222.47. We will proceed with next actions to recover your balance. If you wish to discuss the matter further, please contact us immediately on 01444 449165. Our lines are open 08:30am - 6:00pm, Monday to Friday. Yours sincerely, David Castle
  8. Hi, I have a problem with Xercise 4 less due to me cancelling the dd after the 1st month. I didn't read the terms and conditions of it being a 12 month contract which resulted in them asking for £65 of admin fees. What do I know do as they want £300 and are threating to add more. I have cancelled the membership with the excuse of being redundant which is true since I'm 16.
  9. after a little google and a browse around the forum I've seen alot of prople having the same issues with Harlands after trying to cancel gym membership! My situation is as follows I joined a gym (choices health club) september 2015 for a 12 month contract and then it went on to a rolling contract. I was working away monday to friday and the gym was near where i worked. I started a new job in sept 2017 (75 miles away from the gym I'd joined) I cancelled my DD on 13th september 2017, i rang up the gym to cancel my membership, I was told I'd have to call in to cancel, I explained I now live over an hour away and they emailed me a cancellation form. I got an email from Harlands 15th september regarding my cancellation of my DD and that if i didnt reinstate it by 25th september (my billing date) I would be charged a £25 administration fee. I didn't send off the gym cancellation letter. These are the t&cs on my cancellation letter, as I've already cancelled my DD I didn't want to sign this agreeing that If i cancelled my DD I would accept the 'irreversible adminstration charges' TERMS AND CONDITIONS OF CANCELLATION • You must abide by the cancellation notice period applicable to your membership contract • In the unlikely event of a dispute, it is the member’s responsibility to provide proof of cancellation • You must keep your copy of this cancellation and be able to produce it if requested to confirm your cancellation, if you are not offered a copy please request one • Do not cancel your direct debit until all payments have been made after the submission of this form, doing so could result in irreversible administration charges • You may not downgrade your membership within the cancellation period • You are able to withdraw your cancellation at any point during the cancellation period, we can accept this withdrawal verbally and once it has been accepted you must resubmit a cancellation form to cancel your membership I then received another email from HARLANDS dated 26th september referring to their letter dated 15th september I have not contacted them. As i have not reinstated my DD I know owe £25 adminstration fee £39.99 for bill dated 25th september £39.99 cancellation fee £104.98 Total owed If i do not contact them by 16th October I will incur a further £25 adminstration fee. Just looking for some advice on what to do next? As I haven't yet sent my cancellation form off i realise that my gym still recognises me as a member. I called the gym again yesterday 26th september stating that I had received another email from HARLANDS and asked if they had processed my cancellation form (I haven't sent one) I haven't used the gym since July 2017 My home address is still the same as when I joined the gym I can provide the wording of HARLANDS emails however from what i have read from other people s posts it seems like a default reply. Thanks in advance guys!
  10. Hi, ive been following http://www.consumeractiongroup.co.uk/forum/showthread.php?424491-Harlands-and-Xercise-4-Less to help. i cancelled my direct debit and also sent 2 cancellation emails to xercise4less via their website as i was moving further than 50 miles away from the gym i was paying membership for. As i cancelled the DD before sending the cancellation emails, the only response i got to the emails is that my account is in default and i must pay it. I assume they then sent various letters to my old address as on the letter to my new address they said they had added admin fees for me not replying to their letters. I replied with the following: Dear Sir or Madam I refer to your letter of 24 august 2017 received 30 august 2017 and our subsequent phone discussion. I have already forwarded my cancellation emails with xercise4less where I request to cancel membership twice. Also please find attached proof of address. In addition I cancelled my DD mandate on 19/05/2017 and this was adequate notice of my cancellation of the gym agreement as per High Court judgement from the case of The OFT v Ashbourne Mgt Servcies ltd in 2011. I now realise i should have paid one further months fee for the notice period and am willing to offer you £9.99 now. If you confirm in writing within 14 days that you'll accept £9.99 in full statement of all amounts due, i will pay it promptly. If you fail to accept my offer within 14 days, or if you demand any admin or cancellation fees (unlawful penalties), my offer will be withdrawn and i may ignore further demands from you and/or harlands/xercise4less. Such reports may be reported to Trading Standards Yours faithfully, They then replied saying the same thing pretty much saying my account is in debt. They also said my proof was 4 months late as in my original emails i only said i was moving location but not where to, which is true, but if they needed extra proof why didnt they say this instead of declining my offer and saying i owe them money!? i replied saying please refer to my statement about Office of Fair Trading versus Ashbourne Management Services Ltd. They then replied saying in 6 years nobody has ever found that in the case that cancelling a DD is sufficient and they are saying if i can find it please let them know otherwise i still owe them £121. Im in a bit of a pickle, should i just ignore them?? thanks, Dom
  11. I received this text today: Please call CRS on.... Between 9 and 5 pm we sent. Letter a week ago and need to discuss this with you. Thank you. At first I thought it was a spam text until I put the text into Google and found out it is exercise for less/harlands. I cancelled my gym membership in April. I asked a staff member in the gym how to cancel and was told to 'just cancel the direct debit' so that is what I did. I have not received any letters from Harlands this is the first I have heard from any sort of debt collection agency. I was also told when I joined the gym that there was no cancellation penalty. What shall I do? I'm worried that this is going to go further and effect my credit rating. I was going to contact the gym I signed up in but saw that other people getting advice on here were told not to. Any advice would be appreciated!
  12. Hello It is my first time posting in this so I’m unsure what I need to put. I Joined 1gym a few years ago on a 12 month contract (I wasn’t aware of as I was rushed to sign the forms and I was only young). I didn’t use the gym and they were taking more money out than agreed I sent an email and cancelled my direct debit. I haven’t heard anything since until today I received an email from CRS asking for over £300 for the membership as an unsettled debt. It needs to be paid within 7dayz or they will take further action. I believed everything was fine as I haven’t heard anything until now? What should I do?
  13. Hi everyone i received letter from the CRS saying i owe money to golds gym. I had membership before with them i cancelled and give them 1 month notice. i miss one payment for the last month and now this agency ask me to pay 123 pound fee plus 45 for the payment. i want to pay only what i owe. I dont know what to.do but i think is unlowful to pay this charges to CRS. If anyone can help please ? be much appreciated.
  14. Hi, I've been reading through some of the previous threads with similar issues. I would appreciate some help with my particular problem if anyone can give me advice? I joined Fitspace gym on 29/06/2015 and the membership was 12.99 per month. In around January of 2016 I finally sought help with my debt problems and eventually got a DMP with stepchange. My bank overdraft was one of the debts included in this so my account was closed and the direct debit to Fitspace was cancelled. In June of 2016 I received a text message from Zinc saying I needed to contact them with no other details so I ignored it. Last month I had a similar text message from CRS and another today simply asking me to contact them. I had a search and realised they must be contacting me about my previous fitspace membership. I have had no written correspondence from them and I have not yet contacted them. I assume they have my current address as its the one I used when joining Fitspace. I'm not sure where to go from here? Should I write to them asking for them to contact me via letter? Any advice is much appreciated, thanks for any help!
  15. Good Afternoon, I have seen a few posts about this here and would like to ask for some advice on my case. I joined the London fight factory gym in February 2017 and signed for a 6 month contract (£95) per month. Three months into the contract (May) I was transferred in work and to wales and could no longer frequent that gym. At the time I did tell my coach (and owner of the gym) that I was no longer going to be attending. Nevertheless, I carried on paying my monthly installments until the 6th month which was July, before cancelling my direct debit. What I didn't realize was that my last payment bounced and as I had cancelled the direct debit, it didn't go through again. Last week I received an E-mail, which contains half of my new address, not sure how they got that, stating that I owe them £247. I have already E-mailed them stating I will pay them £95 and nothing more (I now realize I probably shouldn't have). To which they replied that because I broke my credit agreement I was liable to all their fees. I have read in a few threads that they can't actually action any of their threats, but can they mess with your credit score? Also, as it was a genuine mistake, (I really thought that last payment went through) is there anything I can do? Thank you in advance.
  16. Hi, I wonder if somebody could advise me. I sent CRS the CCA letter Signed for on the 26th June 2017. I have yet to receive any reply to the letter I sent. I checked and it has been signed for and I have a copy of the signature from the Royal Mail. I keep getting emails, text messages and telephone calls from CRS, even after I stated in the letter that I only want to communicate with them via mail and no other form. I am not sure how to go forward with this issue. I would appreciate any advise. Thank you. JudyG
  17. Hi, Back again for a little more help and this one is a Gym Membership issue. Back in Nov 16 I joined our local gym (I'd previously been a member) around June 17 / might even be little earlier in May I dropped in with a letter explaining that due to illness I could not keep up the payments and as I am self employed was unable to commit to any further membership until I was (1) - working again and (2) - back to normal health. I handed it to one of the trainers (I'd been a member at the gym before for around 2 years and knew the trainers and they knew me) and explained and left. Being wished well. I then start to get letters from Harlands who firstly I called and ended up losing it with them and simply telling them where to go and now it's CRS. I have been doing some reading on here this morning and last night and see that CRS/Harlands are one and the same and I don't worry about Debt Collectors given all the great advice I've had off here before. I'm starting a thread so I can have a point to come back to if I need to but these idiots at CRS are now bombarding me with emails, they can't call as they don't have my number/s and today a letter. I'm just a little worried about these idiots doing Court (Not Harlands as I have read they haven't since 2015 and hashed it) but CRS. I should have sent the letter by recorded post I know, I've read that this morning here too. Their T's & C's state they must have a doctors letter to accept the grounds but I'm not going to share my medical details with any gym or anyone else for that matter. Can you give a little advice on what I need to do/expect. I've quite frankly told CRS where to go and a little stupidly, in writing. Any advice or thoughts appreciated.
  18. I opened a Gym Membership with Exercise 4 Less Falkirk in around January 2015. At this time I signed up for a 12 month membership at the same time My sister opted for a rolling contract with them. At the time we asked if their was cancellation fee. We were told by the person on site, yes for my sister and for that there would be no cancellation fee if i completed my contract. (I now believe this may have been a complete lie to get me to sign up after what happened.) At the end of June this year I cancelled my membership with the gym via their online form. I received an email from them on the 22nd of July stating that they had taken note of this and would cancel my membership and my direct debit. There was nothing on this email stating there was a final fee. On the 6th of August they tried to take money from my account, the amount being the £14.99 normal membership fee. I tried to contact them about this by received to reply. Two weeks later I received a test message, not even a call demanding money from Exercise4less. The person on the phone was rude and less than helpful and didn't want to listen to anything they were told and told me they had sent me hundreds of letters, i had received none. the call was ended. I called back the next day hoping to speak to someone else Bbut was met with the same kind of attitude and telling me that I had to sort this was Harlands. Which left me confused to why they were chasing the money if I had to go through someone else to pay? I then tried to contact both parties through a intermediary site completed with screen shots of the correspondence I had with them and had no reply. I have now received a letter from CRS demanding £222.47. Which is the only letter I have been sent. I have not idea where i stand with this.
  19. Hi all I mistakenly cancelled my DD for membership at Xercise4Less one month early meaning I missed the final months payment of £10. I received letters from Harlands demanding £35, I intended to pay but I was away at the time so I forgot. Then £60 which I disputed as being unfair. This was passed over to CRS who added their own charges taking the total up to £126.49 for an initial £10 missed payment. Again I sent CRS an email saying that I disuputed the charges and again offering to pay the £10. I received this long letter today, the bit about organised crime was quite amusing: Any advice? I'm getting phone calls and texts from them most days now. Thanks Dan
  20. Hi I’ve read a few posts on here but would really appreciate some advice please? Around this time last year there was a fire in my apartment block and the whole thing burnt down. Without going into too much detail, I lost everything, only recently getting some normality back. At the time of it happening I dealt with all kinds of bills and redirecting mail etc. The most insignificant thing was the Xercise4Less Gym membership. I went into the gym, spoke to a girl on reception and explained that I had relocated miles away so need to cancel. She told me not to worry and that my membership was cancelled, everything was sorted. I never signed anything, was asked to pay anything or filled in a form she just took my details and it was as simple as that. Obviously I the next place I went to was the bank to cancel the DD (amongst other things) and never heard anything about 6 months ago when I started to get bombarded with calls from Harland’s/ CRS with requests for £80 fees Eventually spoke to a manager at the E4L Leeds office and they said they would reduce it to £60 something. Told them it was a joke and they’ve obviously been sending correspondence to a building site and I have been incurring fees since. I would have paid the £10 membership at the time if I was made aware– I even offered to pay the £10 there and then. They couldn’t care less really and told me that I’d had an email with full terms and conditions so they weren’t willing to accept any responsibility. The argument continued until I eventually hung up on them. Left it at that, I haven’t heard anything until now when I received a text message from Spratt Endicott which seems to be their new solicitor? What would be the best course of action here? All they have is my phone number and previous address but they haven't made any real effort to contact me except for leaving automated voicemail and text messages. Judging by the comments on here I feel it would be best to ignore the texts/ calls but don't want to land myself in hot water Surely this just isn’t plausible? Thanks
  21. Hi all, Very sorry for the long post, hope it makes sense. I have seen quite a few posts here regarding Xercise4Less but every case seems to be different and i just want to check what i have done is correct. I was with the gym for approx. 2 years, i changed jobs and could no longer attend the gym so i went into the gym and spoke to a lady at the counter to cancel my membership this was around the 21st May, at this point there was no mention that i needed to go online to cancel and no mention that i needed 30 days to cancel my membership, the lady simply said that my membership has been cancelled. on the 25th May the following months membership come out (i had no issues with this, maybe it takes a few days to go through etc) , on the 14th June i received a letter saying they haven't received payment, i ignored this letter as i had cancelled my membership and paid on the 25th (probably my first mistake?) I dont have the letter but before the 1st July i received another letter saying i owed £34.99, i emailed them trying to explain as this way i have records, they emailed back on the 2nd saying i need to cancel on the website, which i then did (figured i had nothing to lose by trying) I sent 4 emails sent to Harlands with Xercise4Less copied in between 13/07 and 31/08, I received no replies from them then on the 02/08 I received a reply saying they don’t have any records of me emailing them, I emailed them back explain again all the issues saying I am happy to pay the £9.99. On the 28th July I received the next letter saying i owed £69.98, i phoned the gym, they told me i needed to speak to Harlands, Harlands said i had to pay or speak to the gym about my cancelling (i was going round in circles for a few days. My final email to them was from your messages boards to which they didn’t reply. If you confirm in writing that you'll accept the amount of £9.99 in settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn. On the 12 August CRS got involved sending me a letter saying i owed £104.97 On the 12th August CRS sent another letter saying i owed £171.47 On 28th September CRS said i owed them £171.47 and gave me two options, Legal Action or Outsourced to external agents if i don't pay. On the 18th October CRS said i still owed them 171.47 saying it is now being passed to Zinc Ltd. Suggestions on what to do now? Currently I am just ignoring them, i have received only a couple of phone calls which i didn't answer.
  22. Hi all, I have been reading a few threads regarding similar cases but nothing exactly the same so I thought I would ask before proceeding further. In October 2013 I joined Xercise4Less Leeds while at University, I went the gym for a couple of months, everything paid fine but after some personal issues, I had to move back home in Stafford, a good 100+ miles away. I spoke to a staff member and they told me to email the manager of the Leeds branch, which I did, explaining my situation and offered to pay any necessary cancellation fees, to which l heard nothing back (no shocks there!) despite sending three emails, because of this, I duly cancelled my DD and thought nothing of it. Last Friday (24th February 2017) at my home address I received a letter stating they had tried contacting me previously and I owe £253! Along with the usual court threats others have had. As this was so long ago, I have no proof of my emails as my old email address is now not in use and I do not have any utility bills from that far back proving I had to move. Any advice on how I should proceed? Cheers, James
  23. Good evening. From the start... I've joined Trilogy gym(in northampton) on 18 oct 2015, 12 months £26PCM by direct debit. In may of 2016 i've been in need to return to my country (non-eu) with a plan on staying 1year+ then return to the uk. I bought an airplane ticket for 18 may 2016. On 14 may 2016 i wrote and sent a letter to harlands to cancel my subscription because i leave the uk for a long time. Hello, I want to cancel my membership with Trilogy because i'm moving to another country. Useful Info: Reference: xxxxxxxxx Account No.: xxxxxxxx Sort Code:xxxxxxxxxx Account name: xxxxxxxxxx Service User Number: xxxxxxxxx Service User Name: Harlands Services Ltd. Thanks, xxxxx. I got a reply on 16 may 2016, they asked for some proof. I didnt reply. On 17 may i canceled payments, on 18 i left the uk. I never contacted them. I got 2 e-mails from CRS and one from Zinc Group (and i kind of just found them, because i don't really open e-mails than i dont know who sent them, didnt know who CRS was until now): CRS:On 25 oct 2016 i got and ïnformal letter that i need to contact them about something. CRS:On 28 oct 2016 i got a "settlement offer"that says i got a debt of 282.50 pounds. Zinc:On 12 dec 2016 i got a "contact request" that says the same as previous with some "Zinc Reference and Client Reference". Also i got a letter from them sent to the "contact" address on my contract (I didnt know about this until a guy that lived there found me on facebook to ask if this is for me (lol)). The letter is written on 26 sept 2016 What can i do now? I plan to return in oct and i don't know what should i do. Sry for my broken english
  24. Hi I wondering if anyone could help me with a recent letter I received from CRS regarding Xercise 4 less. Since cancelling my gym membership via my bank and calling the gym to cancel this is the first letter I've received. My account balance is currently £207.47 with an added fee of £36 for tracing me - bearing in mind I've lived at the same address for 6 years. I rung them straight away to say I wouldn't be paying it as it's a ridiculous amount and that I thought my membership had been cancelled. I asked if I could appeal so they gave me an email address to write to, a number of emails have been sent back and forth. One stating the gym had an incorrect address and all previous letters had been sent there. from them trying to 'find' me my bill is now £207.47. I've stated I won't pay this but would pay a month and a late fee as if I'd received the first letter this is what they would be asking for, at the end of each and every email they say they could negotiate with the fee. Having gone back and forth with the company and going around in circles I've rung again today and a lady was on the phone I told her what I'd be willing to pay she told me I could reduce the bill by £40 if I paid today, I point blank refuse to pay for a bill that had it gone to my address in the first place wouldn't be so big. I'm due to have a baby in 3 weeks time and I'm really stressed about the situation, I cancelled outside of the contract and I just don't know what else to do! Sorry for the long post but if anyone could help or advise me I'd greatly appreciate it thank you. Just to add I cancelled in Feb and received this letter 19 June
  25. Hello Need some advice. I joined Xercise4less in June 2015 contract was for 12 months then was a rolling contract. I decided to change gyms and cancelled my membership online on the 26/6/17. I received an email once I did this stating 'sorry your leaving' etc I understood I needed to make one more direct debit payment which left my account on the 30th June. After this I then cancelled my direct debit. I have now received a text from Harlands saying to call CRS on X number. What should I do? I thought as I cancelled online, they confirmed via email and took my last payment that would be the end of it. Any help appreciated.
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