Showing results for tags 'charged'.
-
Virging Media - Charged for a movie I haven't ordered
bigjohnk posted a topic in Digital TV Services
I've just checked my latest VM bill as I noticed it was higher than usual, the reason being I've been charged for a movie I haven't ordered! I called VM to question this & they told me the movie was ordered via the V+ box I have in the bedroom on Christmas Eve & then watched 24 hours later. I insisted the movie hadn't been order & the lady in customer services admitted it was unusual as the previous movie I had ordered was 2 year previous, but all the checks she was making showed it had been watched Christmas Day night, which is a bit strange as I'm pretty sure myself, my wife & daughter were all downstairs either on laptops/tablets or watching TV on the TIVO box! The other thing that seems strange is I'm the only one who knows the pin numbers! I've also never ordered any services on the V+ box & very rarely order movies at all. When I mentioned this she said along the lines of maybe you forgot you'd ordered it or your wife or daughter had ordered it, when I stressed it was impossible she said all her systems said I had so I wouldn't be getting a refund, basically insinuating I was lying! As I have no other way of checking the only conclusion I can come to is it's a problem with the hardware/software that's allowing it to happen & will it happen again? Has anyone else had a similar problem? -
Millions of people who have basic bank accounts may be paying higher fees than necessary.. Basic bank accounts are designed for people who do not already have a bank account and are ineligible for a standard current account .While eight million people have basic accounts, around half of them are still liable to pay fees for failed payments. Completely fee-free basic accounts have been available since January 2016, following an industry agreement. Vulnerable customers who have such accounts are not charged for failed payments, or for going overdrawn. The Treasury figures show that 3.7 million people have accounts that do not conform to the agreement, struck between the government and the banking industry, in 2014. Of those, 3.6 million bank with Lloyds, the rest being RBS customers All the other seven big High Street banks do not charge fees for basic account customers http://www.bbc.co.uk/news/business-38289654
-
I am making this query on behalf of my daughter in law. She is currently employed however she received a letter from the tax office stating that she had paid incorrect tax for the year 2012-2013. She informed the tax office that she was employed and therefore had no input into the amount of tax she was paying as this was done by her employers. They requested that she send in her P60 and 2 payslips which she did and they informed her that it should be sorted out. Later she was sent a letter stating that she needed to complete a Self-Assessment form which she has never completed before and due to this she returned it late and they have sent her a penalty notice. I am a bit confused as she is as it would be her employers fault that they were not paying enough tax on her behalf not her so how is she being penalised for this and is there anything she can do. Currently she has been sent a letter which states 'Appeal against the penalties for sending in your 2012 to 2013 Self Assessment tax return late'. This is dated 30th September 2016. She has until 30th October 2016 to respond to this. Any help would be appreciated.
-
I went through the barriers at Oxford Circus with Grandad's freedom pass (which I used by mistake thinking it was my own ticket - we'd gone out to lunch for my 18th and he gave me his stuff to look after) and got stopped rather aggressively by a Revenue Inspector. I got the impression that he was the police 'cos he read me my rights. I was sh .... ing myself cos I'm not from London but had heard stories of brutality from the police. This guy was definitely trying to provoke a physical response from me but I kept my cool 'cos I was in a suit. He questioned me about the freedom ticket and I explained what had happened. He was having none of it. He was so close to my face that he was spraying spit too. I just immediately volunteered to go and get a ticket which I did and after extensive questioning and detaining me, continued my journey. Next thing I know, I've been charged under s.17(1) TFL Bye law (is this a strict liability offence?) for apparently entering a "compulsory ticket area" without a ticket (I'm not a Londoner and so was pretty shocked by Revenue Inspector's behaviour). He is relying on his statement. I am pleading not guilty because having traced my steps back to Oxford Circus I can't see that it is a compulsory ticket area. My mother is livid and wants to countersue for the guy's behaviour. What I want to ask is (a) because I bought a ticket before getting on a train does that get me off the hook (b) the RI's statement is a lie - it's as if I've been framed because of the way he's worded it. Is the RI's statement still valid if I haven't signed it? Can I sue him back? Is there any good case law I can use in my defence, please. Thank you. -
READ MORE HERE: http://www.independent.ie/business/irish/thousands-of-three-mobile-phone-customers-double-charged-due-to-technical-error-34970802.html -
In October 2015 I entered a contract with TalkTalk which expired in January 2016. As part of this contract I was sent a Freeview Box EVEN if I stated that I did not want it because I had no TV set. When the contract expired I was on a rolling contract until on 11/02/2016, when I decided to join Virgin Media. Before leaving TalkTalk I repeatedly contacted the staff by phone, chat and online to make sure my contract was indeed expired and to be advised on what to do with the Freeview Box. I was always told the contract was expired and I did not need to return the box. Excerpt of the transcript from chats and online replies from TalkTalk advisors are at the bottom of this post. However: On the 11/ 02/2016 I was charged £75 for the non restitution of the Freeview Box and immediately credited £ 75 back with a fee waiver. On the 29/03/2016 I was charged again £ 75 for the non-restitution of the same box. On the 19/04/2016 a Customer Service Manager told me that my contract terminated on February 2015 but not the 'TV portion' of it, following a phone call I made to them on 19/02/2015, (of which I have absolutely no recollection), in which 'I terminated the TV contract early'. However, she looked at the transcripts of the various advisors and agreed that I had been erroneously informed, and requested a refund of £75. On the 19/04/2016 the Online community executive told me: 'Your account is in credit for £75. A refund has been requested to send it back to your bank. Should be with you in 3-5 days. ' On 25/ 04/2016 a Customer Service Manager called me to inform me that the refund was cancelled as the Financial Team refused the claim as I cancelled my contract early. I rejected their argument on the basis that the staff repeatedly gave me the wrong advice, which led to the non restitution of the box and the Customer Service manager told me that she would escalate it again to the Financial Team I also would like to listen to the phone call in which I allegedly terminated a portion of my contract 12 days early!! I have no trust whatsoever in their procedure and I would like to escalate this further. Any advice is very appreciated Cris Here are some of excerpt of the replies I was given by TalkTalk staff: 18/01/2016 Chat operator - Shadil Shadil: Thanks for your patience, your contract ended on the 24/01/2015. Are you looking to renew your contract with us? CRistina: are you sure it ended on 24/1 2015? CRistina: 24 February 2015? end CRistina: 24 January 2015, a year ago? Shadil: Your contract ended on the 24/01/2015 and at the moment, you are on a rolling contract month to month contract with us. 19/01/2016 Chat operator - Barbara 19/02/2016 Chat operator - Ordella Barbara: Yes if you contract is over the You View Box is yours.  Ordella: Yes, I do see on the system your contract expired on the 24/01/2015 and you where on a rolling contract until the 11/02/2016 Ordella: You will be able to keep the you view box because you have reached the end of your contract with TalkTalk. 07/03/2016 02:32PM Online community executive: 'Basically the letters are being generated because your TV service shows as starting on the 23.02.2015 and ending 11.02.2016. i.e 12 days short of the full 12 months, but in all reality your contract ended in January. Its a system glitch causing the letter to be generated and also a bill will be produced showing the £75 fee, But this will be cleared at the same time, you will see this on the bill produced on the 11 March. The box is yours and does not need to returned. ' 'I agree your contract ended in January, however the box was sent regardless of if you connect it or not , it still forms part of the contract, Our system has put a different date on the start for the TV portion of your contract, our system shows it was connected at least once to your router on the 19 Feb 2015. Again the box is yours and does not need to be returned. ' Cris -
I bought a pair of unnecessarily expensive sunglasses because I felt like treating myself. At first, I put my order in and my available balance updated from 254 pounds to 74 pounds. I wait a couple of days, after contacting customer support about an issue I had involving the status of my order, and if I could amend it, and my balance is still the same as above. There was no record of my payment being refunded in the message from customer support. 1 Day after this contact, and now after receiving my purchase, my current balance had not changed from 254, but my available balance had went back up to 254 pounds. Does this mean I have not been charged? Have I been refunded? I'm writing this because I have no knowledge of delayed payments, and am worried that I'll have to keep a close eye for a random payment. There is also no notification of a transaction taking place in my transaction history for my online banking page. I'm 17, and this was a gift to myself, and I'm now worried that I'll be charged a couple of months down the line and forced into overdraft. Any help or knowledge on this kind of situation would be extremely appreciated. I have no general knowledge on consumer rights or whatever this whole situation involves. I just want to know if I'll be charged sometime soon because this has never happened before. Edit: Also, almost every transaction I've done that was done straight through the bank and not Paypal, was removed instantly. This purchase was made with my debit card, not through paypal. -
Hi all, I have recently been receiving a few texts from Vanquis with the following text body:- Unsurprisingly I have no idea how my number was obtained by this company or whoever sends texts on their behalf. My problem with this is that I was charged by the 60070 number for opting out of these annoying and unwanted texts. There was no prior indication that I would be charged and I think that is pretty misleading and outrageous - I was given a generic system warning by my android phone and that's it. I'm not exactly sure how I would like to proceed with following up why I was charged but I think I should - Where do I 'stand' with this situation? Thank you in advance. -
http://www.telegraph.co.uk/news/uknews/12017438/City-worker-charged-3700-for-parking-in-central-London-for-six-hours.html I would hope he received more than just a refund. -
3053548.thumb.jpg.6ea05a752ac6bbf38ae4e7be9676053a.jpg)
A month ago, a regular contributor to this forum (Dodgeball) started a thread on here about the ‘sale stage fee’ of £100 and when it should be charged by bailiffs. The regulations were completely overhauled in April 2014 and there is (and will continue to be) a great deal of differing of opinion about the wording and application of the regulations and will no doubt not be properly resolved until a court makes a judgment. Unfortunately, Dodgeball’s thread was once again the focus of unwarranted attention elsewhere and with this in mind, the thread ended up running to seven pages. http://www.consumeractiongroup.co.uk/forum/showthread.php?453200-Removal-for-sale-fee-when-can-it-be-charged I am reliably informed that because of the importance of this subject, Dodgeball approached the countries expert on bailiff law; John Kruse for his professional opinion. John considered that the question was important enough to be quoted is his regular Bulletin (that is available to the advice sector for free or available by subscription to the public). Given the popularity of this forum, it is frequently viewed by members of the the enforcement industry. Those individuals are unlikely to read a copy of John Kruse's Bulletin. Hopefully by providing a copy of his opinion on the charging of this fee it may prove useful to them. A copy of Dodgeball's question is below: I am currently engaged in an interesting debate about sale fees and when they are applicable- in particular if a bailiff can charge the sale stage fee whilst on an enforcement visit. Many, particularly HCEOs, are under the impression they can. My position is that they cannot. My arguments are these: Sch.12 para.13 TCE Act 2007- this section outlines the ways that goods can be taken under control; it says that one of the methods listed must be used. Since only controlled goods can be sold then presumably only one of these can be used and must be used prior to removal for sale. It must be noticed that none of the options relate to the sale of goods, in fact they all indicate that another attendance must be made, to removed the previously secured goods or to inquire about the failure of a controlled goods agreement. The mention of removing goods in para.13 is, as you say in Bulletin 27, for purpose of storage rather than sale, so a subsequent attendance must be made there also. The Taking Control of Goods (Fees) Regulations state that “the sale or disposal stage ... comprises all activities relating to enforcement from the first attendance at the property for the purpose of transporting goods to the place of sale etc.” The attendance at enforcement cannot in my opinion be for the purpose of transporting goods to the place of sale, because no goods have been seized at this point. There is also the matter of arrangement for sale as you mentioned in Bulletin 29. I do not believe that merely ringing for a van can fill these criteria as I believe the MoJ has suggested. Thirdly I think that the procedure was intended to be in three stages, so allowing the EA to circumvent the last stage by switching from enforcement to sale whilst in the enforcement stage is not what was intended. I would appreciate your thoughts. -
Hello, Earlier this month, I was arrested in Central London for drink driving. I had attended my cousin's wedding reception near the Old Bailey and as is typical of the limited parking options in the city, after a tedious and lengthy search for parking places, I eventually managed to park my car a considerable distance away from the venue and walked to the event. Later that night when there were parking spaces available at the venue, I went to get my car so I could park it there. As it happened, and not being that familiar with that part of town, I ended up taking a wrong turn and in no time at all got lost and was struggling to find my way back. Unfortunately, I got stopped by the police, was breathalysed at the scene and ended up spending the night in a police cell, having been charged for drink driving. My reading by the way was 75mg. I had never been in any trouble with the law until this incident. I now have a court hearing in just over a week's time and I'm desperate for advice on whether it is worth seeking a private solicitor or simply use the services of the duty solicitor on the day. Secondly, if the general recommendation is for me to employ the services of a private solicitor, could anyone recommend some solicitors who aren't too expensive to use? Finally, what sort of punishment can I expect to receive for my offence if found guilty? Thank you. -
Well, generally I am a supporter of sky, BUT alongside the £1 increase in line rental (heck they all are) sky are removing the included calls effectively reducing the worth of the package in addition to raising its cost. Now as if the double whammy there wasn't bad enough they are 'automatically' moving people on to an additionally charged calls package - as that gives the nearest call package to the free included ones you had. How are they notifying folk of this - buried in the detail of what superficially looks like just another rubbish mail shot. and to add further insult to injury, the link in the letter to tell them to get some sage, onion and breadcrumbs and apply ... doesn't work. AND of course the phone line are all blocked up with folk telling them to pull their sphincter over their head and whistle dixie. Surely automatically moving folk onto a charged add-on package is illegal - its certainly immoral. Ah well, positive side is many can use the changes to walk away from your contract with them and take up someone elses. Darned disgraceful. -
Hi all, So I had a 30-day phone contract with Three (£13/month). On 12/09/15, I called them up, notified them that I wished to cancel my contract, and requested a PAC code. A few hours after the phone call, I used the PAC code with Vodafone. I was told by the person on the phone that I would be charged roughly £1.30, for a pro-rata rate. Today, I discovered that there is a pending payment for £13.00 in my online banking (for the date 28/09/15). I called up and asked why - Three claimed it was an 'Early Termination Fee', since I did not serve my 30 days notice properly. They also said something along the lines of I used my PAC code before the contract was up??? Could anyone more familiar with this things please explain if this is correct? If I have been incorrectly/unfairly charged, I would like to dispute it. Many thanks CAGers.
-
I took a free trial of 30 days from CheckMyFile.Com on the 29th July 15 & Cancelled on 28th August 15 the 30th Day. on the 1st Sept they charged my account £8.99 making it go overdrawn, i noticed the next day & called them I explained that i cancelled on the 28th and my account is now overdrawn for which i will be charged i demanded a refund & the charges that i will incur, they agreed to refund the £8.99 but not the bank charges. They claim that i cancelled outside the 30 day period and refuse the accept liability for the charges. My question is are they right & as anyone else suffered a similar experience -
Hi everyone. Ordered asda groceries as always, they didn't turn up yesterday. 40 minutes later I rang up they said they said it had been cancelled reasons unknown. They promised the local store would ring me back to try and squeeze it in that day, as payment had gone through. Checked online banking and confirmed they had taken payment. Didn't ring me so I rang them, they apologised, said they would send shopping tomorrow. Got shopping today, however they have taken money a second time. Delivery driver said loads of orders got cancelled yesterday for same reason. Phoned asda, they said if I get the authorisation number and fax number of NatWest, they will fax them so I can get an instant refund. Otherwise the money is held temporarily for 7-10 days. NatWest gave me the authorisation code, but won't provide a fax number to the public and say their mechant provider (streamline) has the fax number. Phoned back asda, they demand fax number, I merge them on a new call with NatWest, who put me through to card errors deparment. Natwest now say they cannot even act on a fax, it is completely asda's fault and up to them to get me my money back. Asda will not do anything without this fax number. Their manager just went round and round in circles. They will not let me go into the store and have cash or do me a bank transfer. They say after 7-10 days I would have the money twice. At the end of the day, I am out of pocket by £76. It is a weekend we are supposed to be taking the kids out today. We are now stuck. This is absolutely unacceptable I have to wait for this long banking process to resolve itself. Asda will not provide any sort of goodwill gesture. Surely there must be something I can do to get these funds quicker. Why should we have to suffer? I have recorded the entire call (over an hour plus 6 other calls totalling another hour) its quite comical to here how this manager, asdas highest point of contact, is so simply minded. If I went into a shop and made the mistake of not paying for the shopping, then promise to pay them in 10 working days, they would insist this is stealing. How come it is acceptable the other way round? Sorry for the rant I am livid right now. Does anyone have any advice? Thanks so much -
Hi, I was charged with false representation by swapping the price tag at tk maxx, for two accounts. I want to admit to the swap (although wrongly and no intention to fraud, i understand the outcome is that is is still wrong) , but the items are genuinely bought from the shop. For one of the item, I remember there were at least 3-4 pieces displayed when I bought it. But the store prevention officer says they are certain and have given their sworn statement that is the case. I want to plead to guilty, but as some of the details are wrong, do you think i can challenge this? As I did not with intention, taking items from other place and return to TK. If investigated, does TK has photo of identifier for an item by it's brand, or matches the item description or look? Also, my charge says that i made a gain of cash, but i was actually given credit note, as the items were passed 30 days. Thank you so much in advance. -
Thousands of Co-op customers who used their cards in the retailer's stores on Tuesday may have been charged twice, the chain has said. A Co-operative spokesman said a "processing error" had affected its food stores and petrol stations. Those affected will have their money returned directly to their accounts within the next 24 hours, he said. The Co-op has apologised and promised to reimburse people who have incurred charges as a result of the error. Not everyone shopping on Tuesday with Co-op will have been affected and customers who used their credit or debit cards have been advised to check their statements. The Co-operative spokesman said he was unable to say exactly how many people were affected. The retailer has 2,800 food stores and 200 petrol stations across the UK. Its customer careline number is 0800 068 6727. So check those statements when you receive them
-
This is simply awful and if other local authorites follows the poor example of London Borough of Islington it will be appalling. http://www.thisismoney.co.uk/money/cars/article-3124279/Is-start-diesel-tax-Islington-charges-extra-96-today.html
-
Hi, I have been charged two lots of £9.99 for 4 months, I raised the issue with xercise4less in April and have emailed copies of my bank statements as proof, the problem is that it has been over a month and I still have not received any refund. Each time I call I am told it will take 5-7 days, then it will take 7-10 days etc etc. I've sent several emails via their contact page but I cannot find a contact number for their head office, does anybody have one? Or any ideas of what I can put in a letter to get them to pay up? Thanks
-
Hi I would appreciate any response or direction please... Back in November 2014 I was pulled over and told I was seen using a mobile phone by a Policeman on a bridge. I denied this and when asked "do you know why I was pulled over", I answered "no". When told I was "seen holding a mobile phone, which constitutes use" I denied it immediately as pretty sure I hadn't been on a phone. I couldn't understand why I would be pulled over and said "maybe I had a CD in my hand and changed the radio, but I don't even think I did that". I was issued a ticket. Later I thought it was most likely because I was using my large screen mobile as a Sat Nav and had it in my drinks holder and when I am driving I often have my left arm on the rest and my hand is 5 inches from the phone in the drinks holder. It was a three hour drive so when I say "pretty sure I'm innocent" I mean 100% I can't recall being on a phone, but after 3hrs and the police telling you you were you doubt yourself. I was sent a form saying I could go to education classes but ignored it as I felt I wasn't on the phone and am innocent I have now been charged and asked to attend magistrates in September (200 miles away). I have looked at the Witness statements and one officer is saying he clearly saw me with my mobile phone to my ear as opposed to just holding it. The one who pulled me over is missing out most of the conversation and just saying she charged me and that I replied "I must have had a CD". The witness statements were written just a few weeks back so 5-6months after the event. I have just checked my phone bills and I have no outbound calls at the time of the offence, but my phone company cant get the inbound (which Im sure would be clear). I intend to say I am not-guilty, but would welcome advice. I have to send off a document saying "not guilty" and then attend on a different date. My specific questions would be: 1) It's my word against the Police so in a magistrates would I ever get found innocent? He's now saying not just in hand but I was on the phone. It's a lie as I was told seen "in hand". Seems they make up the evidence in order to convict! 2) If I plead not guilty does it go back before a CPS to review evidence or will it 100% go to Court (200miles away)? 3) If it does go to a CPS before a Court date can I send my evidence e.g. a Pic of the phone in the Drinks holder and also the phone bill with the hope of it being dropped as I can't see how any real evidence is put forward e.g. phone bill shows no call, 30-40mph road and I have a big screen mobile sitting in my cup holder that could easily be mistaken as in my hand at those speeds (but not at ear). 4) If I go not guilty then I guess I need a solicitor? I could do without the cost. And the cost of the solicitor is probably more than the fine! Any advice welcome! Thank you D -
Hi We closed our account with Npower in april this year. Before closing we were informed that we were £300 in credit. 2 weeks ago we received a final bill of £1577.24 When I spoke to the operator he informed us that we hadn't been billed for gas since sept 2013. I questioned this and suggested that even if this was the case we had been paying £100 per month and that this should have covered close to what we were using. When I was also surprised as our meter was read by a reader on christmas eve. I then enquired about the excessive electricity costs. The operator said that the meter was read at 12150 when in fact the final reading was 5958. We have now received another final bill for £873.81. I am also think this bill is a bit dubious as on the same page it states that our estimated duel fuel consumption this year would be £1150. We are at a bit of a loss as to where to start with all this. I have no way of checking their facts and charges and I'm also extremely unhappy that they (and for that matter I) haven't noticed that we haven't used any gas for 2 years. I just get the feeling I'm being shafted and would be really grateful for any help from someone with a bit of experience in this area. -
Hi, this is for my parents. The had some radiators fitted by a plumber but the work was of a poor standard. They supplied the radiators, it was simply the work that was paid for. When the workman came back to fix it he blamed the tools my father supplied (he didn't even bring his own) and sent a second bill. My parents have asked for my help. If work isn't done to a standard they don't feel they should be charged for putting it right and if there was something wrong with the tools then he shouldn't have used them but supplied his own. Is there a short and to the point letter anywhere that could be used?
-
Hi, I'm new here and wanted to see if there was anything I can do about my current situation. I took my 2006 Mustang to a garage for electrical issues...lights, taillights, signal etc. Shop said I needed a new 'smart junction box' at a cost of $400. Once they got the box, I was told I'd have to take it to a Ford dealership to have it installed and reprogramed, at another cost of $200. I did this, but it turns out this didn't fix anything and Ford said that the junction box wasn't my problem, it was a wiring harness in the engine bay causing the electrical issues, which now is going to cost another $700. The original shop said sorry there is nothing they can do as the junction box is non-returnable being an electrical item. Is there anything I can do regarding my misdiagnosis from the first shop? Thank you.
-
Hi I was charged for Brake discs as i already had the brake pads warranty, i paid on completion of the work. I then went to another independent garage for other work on my car which needed doing. It was at this point the independent garage bought to my attention that my brake discs and pads needed replacing too!! After informing them that I had just had them done recently, they told me that my discs looked a couple of years old and most likely they had been 'skimmed' on the outside to look new, but the inside are heavily corroded. To cut a long story short, i have been through their complaints procedure and since have taken my car for inspection at another Kwik Fit Garage which they arranged and are sticking by the fact that they did replace with new discs and pads. The independent garage have given me a letter to confirm the state of my discs and that they were never replaced recently. I have been in touch with CAB who have sent off my complaint to Trading Standards to investigate. Any advice or help would be highly appreciated. regards, IM
-
Hello all, apologies if we are not posting in the right section. We are a couple who decided to buy our first house. We found a property where we made an offer that has been accepted so that we started all the paperwork both with broker and solicitors. A part of the deposit comes by a gift from family and as normal the broker asked us for a gift letter saying that that money is a gift and that there is not any financial interest in the property. The letter has been made, signed by the member of the family who transferred us the money and gave to the broker who will forward that to the lender. The problem is that now the solicitors contacted us saying that they want a gift letter too and that to prepare the extra documentation will charge us around 100£. We told them that we have already the letter that has been approved by the broker and that will be sent to the lender by him but they don’t want listen reasons. They said that they have to make also the interest of the lender. This sounds very weird to us as we thought that if we pay them, they should make our interests and not the ones of the lender. Anyone experienced the same thing/issue? This request of an additional gift letter is really necessary and legally required? Thank you very much in advance.
Latest
Our Picks
Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS