Sorry if this is really long winded but I need to get the whole story out in it's entirety. Last year i signed up for an off peak student membership at DW Fitness in Canterbury for £22 a month. To tell you the truth I did not use the gym often but nonetheless I kept up with my payments. At Easter my mental health took a turn for the worst and by June I moved back home {not in canterbury or kent} so that I could get the care that I need, I must also express that I am autistic and epileptic as well. As I decided that I was not going to back to University after a poor academic year and it's best for me to just focus on myself as of right now. I was advised to go to my bank at cancel my direct debit which I did so in June. On 6th July 2017 at 09:32 am DW Fitness telephoned me in order to ask why they were unable to charge my account for the month of July I informed them that I had cancelled my direct debit to which they informed that I need to give them notice before hand and that I would have to reinstate my direct debit for the month of July. Panicking and and already extremely unwell I complied and reinstated the direct debit. While on the phone with them I asked them to cancel my membership in August to which the woman on the phone agreed with. At the end of july I went once again to my bank to cancel my direct debit understanding that come August time my membership would have ceased to exist. Roll on two months later, I received several emails and calls from DW stating that I had not payed for the months of August, September. Initially I ignored these as I had been told in June that they were going to cancel my account. However on the 8th October 2017, I received an email from Cars.UK a debt collectors telling me that If I did not pay the sum total of £70 then they will take legal action against me. I have written to them explaining my side of the story. This is the email I have sent them [removed certain details] Dear Sir or Madam, On 6th July 2017 at around 9:30 am I was contacted by DW Sports informing me that they had been unable to charge my direct debit for the month of July. I informed them that I had cancelled my direct debit to which they informed that I needed to give them at least a months notice and that I should reinstate my direct debit with them to which I complied and asking them to cancel my membership which they informed that when August came my membership would end. Before the beginning of August I went to my bank once again to cancel the direct understanding that I would not owe them any more money. For almost two months I did not hear from them until in late september they began to contact me demanding payment. Initially I ignored these emails and calls because in July they told me that by August my membership would be cancelled. On sunday 8th October however I had received an email from you demanding payment for £70. I had my father ring up DW Sports as I was too distraught to talk to them myself, them having caused numerous panic attacks. They informed my father that I had to sign a form in order for my membership to be cancelled to which I had not been informed, nobody told me that I had to sign anything and if I had known I would have made the necessary arrangements to travel down to Canterbury. I am Autistic and during the recent months I have been extremely ill, my stress levels are extremely high which is a cause of concern for my parents as I am also epileptic and stress can often induce tonic clonic seizures which in some cases can be fatal. Sincerely [insert name here] A few things to note is I'm unemployed I don't receive any benefits I'm not well enough to work so therefore I have no income. Could perhaps someone help me or at least advise me on this matter?