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  1. Dear All I would like some advice upon whether to pursue a claim for compensation against BT. Briefly back in February I accepted an offer to transfer my phone line and broadband from Virgin Media to BT. As part of my original acceptance of BT's offer I had paid a year line rental upfront at the time of order. Within a couple of days Virgin Media persuaded me to stay by dramatically reducing my monthly payments significantly below what BT had offered. I then followed BT's procedures and cancelled the order, well within the 14 days "cooling off" period. As by end of May I had still received no refund despite speaking to BT's telephone "support" line several times I prepared and sent via recorded delivery the letter below. On 7th June I received a call from Oliver at BT in response to my letter. In short he told me that BT had no obligation and therefore no intention of compensating me for anything but the original annual rental, but he conceded that he could authorise an ad-hoc payment of 15.00 pounds by way of apology that the situation had not yet been resolved. I replied I found that unacceptable and I reserved the right to pursue a claim via the court procedures mentioned in my letter. He said that he could do no more and would escalate my complaint to his manager. Later that day I received the email below. On my return from holiday on 23rd June I had received the Final bill below. At this point, 24th June I have received neither a refund by cheque nor one via my credit card of the annual line rental payment. My question to the group is: All contributions and advice gratefully received. 2016 06 07 - VOL013-122500421722.pdf 2016 05 17 - Claim for compensation etc.pdf 2016 06 08 - Final Bill.pdf
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