Showing results for tags 'bt landline'.
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Has anyone had a problem with this phone company? I recently signed up to a 12 months landline contract with them and found them to be terrible. They started to charge me even before the landline was switched over. Their billing system is (Edit) as it charges you for calls that should be within your talk allowance and calls that you have not made. They also have misleading advertising, comparing their product with BT and TalkTalk, but their anytime call plan only allows 700 minutes of talk time a month, which is not much when this is for landline calls, including those made in the evenings and weekends. BT and TalkTalk do not have a limit on talk time for evening and weekends. They hide this 700 minutes of talk time in their small print under excessive use. I do not agree that 700 minutes a month is excessive use for landline calls (as this only equates to 23 minutes of talk a day, especially when it claims to be an anytime call plan) and so should not be hidden away under the small print in the terms & conditions. Like mobile contracts, where a plan has a call alowance restriction, it should spell this out in the main advert as this is one of the most important feature of the plan.
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS